📍 Job Overview

• Job Title: Remote Bilingual Associate Technical Support Analyst
• Company: Assurant
• Location: United States Virtual
• Job Type: Full-Time
• Category: Customer Support & Services
• Date Posted: June 11, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: Hybrid (office required for Atlanta, GA residents)

🚀 Role Summary

• Provide exceptional technical support to customers, diagnosing and resolving complex issues across various devices and applications.
• Collaborate with a dynamic team to deliver top-notch customer service and support home and small business tools, applications, and devices.
• Troubleshoot and resolve technical problems, breaking them down into solvable components.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to thrive in a fast-paced, high-energy environment.

💻 Primary Responsibilities

• Technical Support: Provide high-quality technical support to diagnose and resolve support incidents reported by external customers.
• Troubleshooting: Troubleshoot, diagnose, and resolve complex issues across a wide array of devices, including PC's, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
• Customer Service: Provide excellent customer service and ownership of technical support issues, working as the customer's advocate.
• Collaboration: Work well in a high-energy, dynamic, and collaborative environment, providing appropriate responses and expectations in a timely and efficient manner.
• Escalations: Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.

📝 Enhancement Note: This role requires strong communication skills, active listening, and the ability to multitask and prioritize multiple support incidents simultaneously.

🎓 Skills & Qualifications

Education: High school diploma or GED (post-secondary education preferred)

Experience: 6 months of experience with customer service, troubleshooting, analytical, and problem-solving skills

Required Skills:

• Strong experience and working knowledge in one or more of the following technical specialty areas:
  • PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
  • Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
  • Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
• Bilingual (Spanish and English) both written and verbal

Preferred Skills:

• Bachelor’s degree preferred, Associates degree a plus.
• 1 year of experience in a technical support role.
• Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
• Experience working within a support organization providing phone/chat/email-based support to customers.
• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
• Excellent verbal and written communication and interpersonal skills.
• Experience in writing technical documentation for inclusion in a Knowledge Base.
• Experience with providing training and coaching, either to customers or to internal colleagues.
• Able to collaborate, interact, cooperate, and motivate across job functions and teams.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $18.65 - $29.84 per hour

Benefits:

• Medical benefits begin on the first day
• Excellent compensation and retirement programs
• Exceptional paid time off
• Tuition reimbursement available after 6 months

Working Hours: 40-hour work week within the hours of operation (24/7, 365 days per year), with varying schedules throughout the year and periodic shift bids.

🎯 Team & Company Context

Company Culture: Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, Assurant brings together top talent around the world with a passion for service, an ability to innovate in practical ways, and a willingness to take chances.

Team Structure: The technical support team is comprised of a dynamic mix of professionals who collaborate to provide top-notch customer service and support home and small business tools, applications, and devices.

Development Methodology: Assurant's hours of operation are 24/7, 365 days per year, with a 40-hour work week schedule within the hours of operation. Work schedules are generally set for several months at a time but are subject to change based on business needs.

Company Website: Assurant Careers

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: Hybrid (office required for Atlanta, GA residents)

Office Location(s): Atlanta, GA (260 Interstate N Cir SE, Atlanta, GA 30339)

Workspace Context:

• High-energy, dynamic, and collaborative environment
• Work with a diverse team of technical support professionals
• Flexible work schedules and periodic shift bids

Work Schedule: 40-hour work week within the hours of operation (24/7, 365 days per year), with varying schedules throughout the year and periodic shift bids.

📝 Enhancement Note: This role may require working during evenings, weekends, and holidays to provide 24/7 customer support.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess communication skills and basic technical knowledge.
2. Technical Assessment: A hands-on assessment to evaluate troubleshooting and problem-solving skills, as well as knowledge of various devices and applications.
3. Behavioral Interview: An in-depth discussion to assess cultural fit, customer service skills, and adaptability.
4. Final Interview: A meeting with the hiring manager to discuss the role, team dynamics, and next steps.

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation:

• Brush up on technical skills related to PC support, mobile support, and smart devices.
• Familiarize yourself with common troubleshooting techniques and tools.
• Practice active listening and clear communication skills.

ATS Keywords: Customer Service, Technical Support, Troubleshooting, Analytical Skills, Problem Solving, PC Support, Mobile Support, Smart Devices, Communication Skills, Collaboration, Technical Documentation, Training, Coaching, Flexibility, Remote Diagnostic Tools

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Passion for service
• Ability to innovate in practical ways
• Willingness to take chances
• Strong communication and collaboration skills
• Adaptability and flexibility

Collaboration Style:

• High-energy, dynamic, and collaborative environment
• Cross-functional teamwork with various departments and teams
• Regular team meetings and knowledge sharing sessions

📝 Enhancement Note: Assurant's culture is unique, with a focus on service, innovation, and collaboration. The company brings together top talent from around the world to deliver exceptional customer experiences.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving complex issues across a wide array of devices and applications
• Providing excellent customer service and support in a high-energy, dynamic environment
• Working as the customer's advocate, demonstrating expertise in support processes and functions

Learning & Development Opportunities:

• Ongoing training and development opportunities to enhance technical skills and knowledge
• Tuition reimbursement available after 6 months
• The chance to work with a diverse team of technical support professionals and learn from their expertise

📝 Enhancement Note: This role offers a unique opportunity to grow both personally and professionally, with a focus on continuous learning and development.

💡 Interview Preparation

Technical Questions:

• Be prepared to discuss your experience with customer service, troubleshooting, and problem-solving.
• Demonstrate your knowledge of various devices and applications, as well as common troubleshooting techniques and tools.
• Showcase your ability to multitask and prioritize multiple support incidents simultaneously.

Company & Culture Questions:

• Research Assurant's company culture and values, and be prepared to discuss how you align with them.
• Prepare questions to ask the interviewer about the team, the role, and the company's goals for the position.

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: To prepare for the technical interview, brush up on your technical skills related to PC support, mobile support, and smart devices. Familiarize yourself with common troubleshooting techniques and tools, and practice active listening and clear communication skills.

📌 Application Steps

To apply for this remote bilingual associate technical support analyst position:

1. Submit your application through the application link provided.
2. Prepare your resume, highlighting your customer service, troubleshooting, and problem-solving skills, as well as your experience with various devices and applications.
3. Research Assurant's company culture and values, and prepare questions to ask the interviewer.
4. Brush up on your technical skills related to PC support, mobile support, and smart devices, and familiarize yourself with common troubleshooting techniques and tools.
5. Practice active listening and clear communication skills, as well as your ability to multitask and prioritize multiple support incidents simultaneously.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.