📍 Job Overview

• Job Title: Remote Associate Technical Support Analyst
• Company: Assurant
• Location: United States Virtual
• Job Type: Full-Time
• Category: Technical Support
• Date Posted: 2025-06-11
• Experience Level: Entry-Level (0-2 years)
• Remote Status: Hybrid (Office required for Atlanta, GA residents)

🚀 Role Summary

• Provide top-notch technical support to diagnose and resolve customer issues across various devices and applications.
• Collaborate with a dynamic team to support home and small business tools, applications, and devices.
• Troubleshoot and resolve complex issues, demonstrating excellent problem-solving skills and customer service.

📝 Enhancement Note: This role requires a strong customer focus and technical aptitude, with a willingness to learn and adapt in a fast-paced environment.

💻 Primary Responsibilities

• Technical Support: Diagnose and resolve customer issues across a wide array of devices and applications, including PC's, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
• Customer Service: Provide excellent customer service and ownership of technical support issues, working well in a high-energy, dynamic, and collaborative environment.
• Problem-Solving: Troubleshoot, diagnose, and resolve complex issues, providing appropriate responses and expectations in a timely and efficient manner.
• Collaboration: Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
• Documentation: Write technical documentation for inclusion in a Knowledge Base and provide training and coaching to customers or internal colleagues.

🎓 Skills & Qualifications

Education: High school diploma or GED (post-secondary education preferred)

Experience:

• 6 months of experience with customer service, troubleshooting, analytical, and problem-solving skills.
• Strong experience and working knowledge in one or more of the following technical specialty areas: PC Support, Mobile Support, or Smart Devices.

Required Skills:

• Proven ability to type 30-40 WPM.
• Excellent verbal and written communication and interpersonal skills.
• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.

Preferred Skills:

• Bachelor’s degree.
• 1 year of experience in a technical support role.
• Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
• Experience working within a support organization providing phone/chat/email-based support to customers.
• Experience with providing training and coaching, either to customers or to internal colleagues.
• Ability to collaborate, interact, cooperate, and motivate across job functions and teams.
• Fluency in English and Spanish (written and verbal).

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $18.65 - $33.81 per hour

Benefits:

• Medical benefits begin on the first day.
• Excellent compensation and retirement programs.
• Exceptional paid time off.
• Tuition reimbursement available after 6 months.

Working Hours: 40-hour work week within the hours of operation (24/7, 365 days per year), with varying schedules throughout the year.

🎯 Team & Company Context

Company Culture: Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. They foster a unique culture called "The Assurant Way," which emphasizes a passion for service, innovation, and taking chances.

Team Structure: The technical support team is comprised of a dynamic mix of professionals who collaborate to support home and small business tools, applications, and devices.

Development Methodology: The team follows support services processes and functions, including escalations, complex issue resolution, and customer retention.

Company Website: Assurant Careers

📝 Enhancement Note: Assurant offers a supportive work environment with a focus on employee growth and development, as well as competitive benefits and compensation packages.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: Hybrid (Office required for Atlanta, GA residents)

Office Location(s): Atlanta, GA (260 Interstate N Cir SE, Atlanta, GA 30339)

Workspace Context:

• High-energy, dynamic, and collaborative environment.
• Support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.

Work Schedule: Varying schedules throughout the year, with periodic shift bids to determine work schedules.

📝 Enhancement Note: The work environment at Assurant encourages collaboration and continuous learning, with opportunities for professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and technical aptitude.
2. In-depth technical assessment, focusing on troubleshooting and problem-solving skills.
3. Behavioral and situational interviews to evaluate cultural fit and customer service skills.
4. Final evaluation and decision.

ATS Keywords: Customer Service, Technical Support, Troubleshooting, Analytical Skills, Problem Solving, PC Support, Mobile Support, Smart Devices, Communication Skills, Collaboration, Technical Documentation, Training, Coaching, Flexibility, Bilingual, CRM, Knowledge Base, Remote Diagnostic Tools, Collaboration Tools.

📝 Enhancement Note: To optimize your application, ensure your resume and portfolio highlight relevant skills and experiences, and tailor your responses to demonstrate your ability to provide excellent customer service and technical support.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Assurant Values:

• Customer-centric: We put our customers first in everything we do.
• Collaborative: We work together to achieve shared goals.
• Innovative: We continuously seek new ways to improve and grow.
• Accountable: We take responsibility for our actions and deliver on our commitments.
• Respectful: We value and appreciate the diversity of our team members.

Collaboration Style:

• Cross-functional collaboration with various teams to support home and small business tools, applications, and devices.
• Knowledge sharing and continuous learning within the technical support team.
• Customer-focused approach to problem-solving and issue resolution.

📝 Enhancement Note: Assurant fosters a collaborative and inclusive work environment that values diversity and encourages continuous learning and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving complex issues across a wide array of devices and applications.
• Staying up-to-date with the latest technologies and industry trends.
• Providing excellent customer service in a high-energy, dynamic, and collaborative environment.

Learning & Development Opportunities:

• On-the-job training and coaching from experienced team members.
• Access to technical resources and documentation to enhance skills and knowledge.
• Opportunities for professional growth and development within the organization.

📝 Enhancement Note: This role offers numerous challenges and growth opportunities for individuals looking to develop their technical support skills and advance their careers in a dynamic and collaborative work environment.

💡 Interview Preparation

Technical Questions:

1. Describe a complex technical issue you've faced and how you resolved it.
2. How do you stay organized and manage multiple customer support tickets simultaneously?
3. Can you walk me through your process for troubleshooting a customer's device or application issue?

Company & Culture Questions:

1. Why are you interested in working for Assurant, and what do you think sets us apart from other companies?
2. How do you handle difficult or frustrated customers, and what steps do you take to ensure their needs are met?
3. Can you provide an example of a time when you went above and beyond to help a customer, and what was the outcome?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: To prepare for your interview, focus on your technical support skills and customer service experiences, and be ready to provide specific examples of how you've handled complex issues and provided excellent customer service in the past.

📌 Application Steps

To apply for this remote associate technical support analyst position:

1. Submit your application through the Assurant Careers website.
2. Tailor your resume and cover letter to highlight your relevant technical support skills and customer service experiences.
3. Prepare for your phone or video screen by practicing your communication skills and reviewing common technical support scenarios.
4. Research Assurant and familiarize yourself with their products and services to demonstrate your interest and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.