REF74068A- Contract Employee position, IT Network Engineer-1 to 2 yrs experience, Mumbai location at WNS Global Services

📍 Job Overview

Job Title: IT Network Engineer (Contract Employee) - 1 to 2 Years Experience
Company: WNS Global Services
Location: Mumbai, Maharashtra, India
Job Type: Contract
Category: IT Infrastructure & Networking
Date Posted: June 25, 2025

🚀 Role Summary

Provide Level 1 network support and troubleshooting for a leading global Business Process Management (BPM) company.
Collaborate with cross-functional teams to ensure network stability and optimal performance.
Gain valuable experience working in a dynamic, multinational environment.

📝 Enhancement Note: This role offers an excellent opportunity for early-career IT professionals to build their network engineering skills and gain exposure to diverse projects and technologies.

💻 Primary Responsibilities

Network Support: Provide Level 1 network support, including troubleshooting and resolution of network issues.
Incident Management: Collaborate with the IT team to manage network incidents, minimize downtime, and ensure service restoration.
Documentation: Maintain up-to-date network documentation, including diagrams, configurations, and procedures.
Collaboration: Work closely with other IT teams, such as system administrators and network architects, to ensure network infrastructure meets business needs.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a team environment.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 1 to 2 years of experience in IT network engineering or a related role.

Required Skills:

Proven experience in network support and troubleshooting.
Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.).
Familiarity with network devices (routers, switches, firewalls, etc.) and operating systems (Windows, Linux, etc.).
Excellent communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

Experience with network management tools (e.g., SolarWinds, Nagios, Zabbix).
Familiarity with ITIL frameworks and incident management processes.
Knowledge of scripting languages (e.g., Python, PowerShell) for automation and troubleshooting.

📝 Enhancement Note: While not required, experience with network virtualization (e.g., VMware NSX, Cisco ACI) or cloud platforms (e.g., AWS, Azure) would be beneficial for career growth.

📊 Network Portfolio & Project Requirements

Portfolio Essentials:

Document network support cases, including issue description, troubleshooting steps, and resolution.
Include any network diagrams or configurations you've created or maintained.
Highlight any network projects or initiatives you've contributed to, with a focus on problem-solving and process improvement.

Technical Documentation:

Prepare a summary of your network support experience, highlighting key achievements and lessons learned.
Include any relevant certifications (e.g., CompTIA Network+, Cisco CCNA) and their expiration dates.

📝 Enhancement Note: As this is a contract role, focus on your most relevant and recent network support experiences, and be prepared to discuss them in detail during the interview.

💵 Compensation & Benefits

Salary Range: INR 350,000 - 500,000 per annum (Estimated, based on market research for entry-level IT network engineering roles in Mumbai)

Benefits:

Competitive compensation package.
Opportunities for professional growth and skill development.
Collaborative and inclusive work environment.

Working Hours: Full-time (40 hours/week), with flexibility for on-call rotations and incident management as needed.

📝 Enhancement Note: While the salary range is estimated, it is subject to change based on the candidate's experience and negotiation. Research local cost of living and industry standards to ensure the salary range is competitive.

🎯 Team & Company Context

🏢 Company Culture

Industry: WNS Global Services is a leading global Business Process Management (BPM) company, serving clients across 10 industries, including Travel, Insurance, Banking, and Healthcare.

Company Size: WNS has over 44,000 employees worldwide, providing a large and diverse network of professionals to collaborate and learn from.

Founded: WNS was founded in 1996 and has since grown into a global leader in BPM services.

Team Structure: The IT team at WNS is structured to support the company's diverse range of clients and services. The network engineering team works closely with system administrators, network architects, and other IT professionals to ensure network infrastructure meets business needs.

Development Methodology: WNS follows ITIL (Information Technology Infrastructure Library) frameworks for incident, problem, and change management. The company also emphasizes continuous improvement and process optimization.

Company Website: WNS Global Services

📝 Enhancement Note: WNS' global presence and diverse client base offer network engineers the opportunity to work on a wide range of projects and gain exposure to various industries and technologies.

📈 Career & Growth Analysis

Network Engineering Career Level: This role is suited for early-career network engineers looking to build their skills and gain experience in a dynamic, multinational environment.

Reporting Structure: This role reports directly to the Network Manager or a similar role within the IT department.

Technical Impact: Network engineers at WNS play a critical role in ensuring network stability and optimal performance, directly impacting the company's ability to deliver high-quality BPM services to its clients.

Growth Opportunities:

Gain experience working on diverse network projects and initiatives.
Collaborate with cross-functional teams to develop your soft skills and expand your professional network.
Pursue relevant certifications and training opportunities to advance your network engineering career.

📝 Enhancement Note: WNS' large employee base and diverse client portfolio provide ample opportunities for network engineers to grow their skills and advance their careers.

🌐 Work Environment

Office Type: WNS' Mumbai office is located in the Godrej & Boyce Complex in Vikhroli, offering a modern and collaborative work environment.

Office Location(s): Gate No 4, Plant 10/11, Godrej & Boyce Complex, Pirojshanagar, LBS Marg, Vikhroli (West), Mumbai - 400079, Maharashtra, India.

Workspace Context:

The IT team at WNS works in a collaborative, open-plan office space designed to facilitate communication and teamwork.
Network engineers have access to the necessary tools and resources to perform their jobs effectively, including network management software and remote access tools.
The work environment encourages continuous learning and professional development, with regular training and development opportunities.

Work Schedule: Full-time (40 hours/week), with flexibility for on-call rotations and incident management as needed. The work schedule may include evenings, weekends, and holidays to support the company's global operations.

📝 Enhancement Note: WNS' collaborative work environment and emphasis on continuous learning make it an attractive choice for early-career network engineers looking to grow their skills and advance their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills and understanding of the role.
Technical Interview: A deeper dive into your network engineering skills, including troubleshooting scenarios and technical questions.
On-site/Final Interview: A meeting with the hiring manager or a panel of IT team members to discuss your fit for the role and the team.

Portfolio Review Tips:

Highlight your network support experiences, focusing on problem-solving and process improvement.
Include any network diagrams or configurations you've created or maintained.
Be prepared to discuss your experiences in detail and how they've contributed to your professional growth.

Technical Challenge Preparation:

Brush up on your network protocols (TCP/IP, DNS, DHCP, etc.) and network devices (routers, switches, firewalls, etc.).
Practice network troubleshooting scenarios and be prepared to think through problems logically and systematically.
Familiarize yourself with network management tools and be prepared to discuss their features and benefits.

ATS Keywords: Network Support, IT, Engineering, Network Troubleshooting, Network Protocols, Network Devices, Network Management Tools, ITIL, Incident Management, Problem Management, Change Management, Network Virtualization, Cloud Platforms, Scripting Languages, Professional Development, Career Growth.

📝 Enhancement Note: As this is a contract role, the interview process may be streamlined to focus on the candidate's relevant experience and skills. Be prepared to discuss your network support experiences in detail and how they've contributed to your professional growth.

🛠 Technology Stack & Network Infrastructure

Network Technologies:

Routing protocols: OSPF, BGP, EIGRP
Switching protocols: STP, VLAN, LLDP
Wireless standards: 802.11a/b/g/n/ac, Wi-Fi 6
Network security: Firewalls, Intrusion Detection Systems, Virtual Private Networks (VPNs)
Network services: DHCP, DNS, NAT, QoS

Network Devices:

Cisco: Routers (ISR, ASR), Switches (Catalyst, Nexus), Wireless Controllers (WLC)
Juniper: Routers (MX, EX), Switches (QFX)
Arista: Switches (7500E, DCS-7500SE)
Other vendors: Firewalls (Fortinet, Palo Alto), Wireless Access Points (Ruckus, Aruba)

Network Management Tools:

SolarWinds
Nagios
Zabbix
Cisco Prime Infrastructure
Juniper Junos Space

📝 Enhancement Note: WNS' network infrastructure is diverse and complex, offering network engineers the opportunity to gain exposure to a wide range of network technologies and devices.

👥 Team Culture & Values

Network Engineering Values:

Expertise: Demonstrate a deep understanding of network engineering principles and best practices.
Problem-Solving: Approach network issues with a logical and systematic mindset, focusing on root cause analysis and resolution.
Collaboration: Work effectively with cross-functional teams to ensure network infrastructure meets business needs.
Continuous Learning: Stay up-to-date with emerging network technologies and industry trends, and be open to learning from others.

Collaboration Style:

Cross-Functional Integration: Collaborate with other IT teams, such as system administrators and network architects, to ensure network infrastructure meets business needs.
Code Review Culture: While not directly applicable to network engineering, WNS encourages a culture of continuous improvement and peer review.
Knowledge Sharing: Encourage a culture of knowledge sharing and mentorship, where network engineers can learn from one another and grow their skills.

📝 Enhancement Note: WNS' collaborative work environment and emphasis on continuous learning make it an attractive choice for early-career network engineers looking to grow their skills and advance their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Troubleshooting: Develop your network troubleshooting skills by working on real-world issues and learning from experienced network engineers.
Network Virtualization: Gain experience with network virtualization technologies, such as VMware NSX or Cisco ACI, and learn how they can be used to optimize network performance and security.
Cloud Platforms: Familiarize yourself with cloud platforms, such as AWS or Azure, and learn how they can be integrated with on-premises network infrastructure.

Learning & Development Opportunities:

Certifications: Pursue relevant certifications, such as CompTIA Network+, Cisco CCNA, or Juniper JNCIA, to advance your network engineering career.
Training: Attend training sessions and workshops to stay up-to-date with emerging network technologies and industry trends.
Mentorship: Seek mentorship from experienced network engineers within the team to gain insights into best practices and career development strategies.

📝 Enhancement Note: WNS' diverse client portfolio and global presence offer network engineers ample opportunities to tackle challenging network projects and initiatives.

💡 Interview Preparation

Technical Questions:

Network Protocols: Be prepared to discuss network protocols, such as TCP/IP, DNS, DHCP, and their role in network communication.
Network Devices: Demonstrate your understanding of network devices, including routers, switches, and firewalls, and their configuration and management.
Troubleshooting Scenarios: Practice network troubleshooting scenarios and be prepared to think through problems logically and systematically.

Company & Culture Questions:

Company Culture: Research WNS' company culture and be prepared to discuss how it aligns with your personal values and work style.
Team Dynamics: Familiarize yourself with WNS' team structure and be prepared to discuss how you would collaborate with cross-functional teams to ensure network infrastructure meets business needs.
Professional Development: Be prepared to discuss your long-term career goals and how this role at WNS can contribute to your professional growth.

Portfolio Presentation Strategy:

Network Diagrams: Include network diagrams in your portfolio to illustrate your understanding of network architecture and design.
Troubleshooting Case Studies: Prepare case studies of network issues you've resolved, highlighting your problem-solving skills and the steps you took to identify and address the root cause.
Process Improvement: Include any process improvement initiatives you've led or contributed to, demonstrating your ability to think critically and drive change.

📝 Enhancement Note: As this is a contract role, the interview process may be streamlined to focus on the candidate's relevant experience and skills. Be prepared to discuss your network support experiences in detail and how they've contributed to your professional growth.

📌 Application Steps

To apply for this IT Network Engineer (Contract Employee) position at WNS Global Services:

Submit your application through the provided link.
Customize your resume and portfolio to highlight your relevant network support experiences, focusing on problem-solving and process improvement.
Prepare for the technical interview by brushing up on your network protocols, devices, and troubleshooting skills.
Research WNS' company culture and team structure to ensure a strong fit for your personal values and work style.
Prepare for the company and culture questions by reflecting on your long-term career goals and how this role can contribute to your professional growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

REF74068A- Contract Employee position, IT Network Engineer-1 to 2 yrs experience, Mumbai location