📍 Job Overview

Job Title: Windows Server Support (Vmware + Servers / Raid / DHCP / DNS) -DM - EIT - Mumbai only
Company: WNS Global Services
Location: Mumbai, Maharashtra, India
Job Type: On-site, Full-time
Category: Server Administration, Infrastructure
Date Posted: June 11, 2025
Experience Level: 5+ years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Manage and troubleshoot Windows servers in a large environment, handle server hardware issues, and maintain DHCP and DNS services.
Key Skills: Windows Server, Vmware, RAID, DHCP, DNS, ITIL, networking fundamentals, Windows clusters, documentation skills, hardware RAID, Hyper V virtualization, Nutanix.
Enhancement Note: This role requires a high level of technical proficiency in Windows server management and related services, with a focus on virtualization and hardware maintenance.

💻 Primary Responsibilities

Server Management: Manage and maintain a large environment of physical and virtual Windows servers (600+).
Hardware Troubleshooting: Troubleshoot server hardware issues and ensure optimal performance.
Service Management: Configure and troubleshoot DHCP and DNS services to ensure network connectivity and communication.
Documentation: Maintain accurate and up-to-date documentation of server configurations, troubleshooting steps, and resolution notes.
Upgrades and Maintenance: Perform software upgrades and address technical problems as they arise.
Virtualization: Manage and maintain VMware or Hyper V virtualization environments.
Collaboration: Work closely with the team to ensure smooth operation and minimal downtime.

🎓 Skills & Qualifications

Education: Graduates with a strong foundation in computer science or a related field.

Experience: 5+ years of proven experience in Windows server management and administration, with a focus on virtualization and hardware maintenance.

Required Skills:

Proven experience managing Windows servers in a large environment.
Strong hardware troubleshooting skills.
Knowledge of ITIL service management framework.
Experience with multiple OS flavors.
Proficiency in Windows clusters and RAID configuration.
Familiarity with DHCP and DNS services.
Good networking fundamentals.
Excellent documentation skills.
Experience with VMware or Hyper V virtualization.
Knowledge of Nutanix is a plus.

Preferred Skills:

Experience with scripting languages (e.g., PowerShell) for automation tasks.
Familiarity with monitoring tools (e.g., Nagios, Zabbix).
Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, JIRA Service Desk).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your ability to manage and maintain Windows servers in a large environment.
Showcase your hardware troubleshooting skills with real-life examples.
Highlight your experience with DHCP and DNS services, and their configuration.
Display your proficiency in virtualization technologies (e.g., VMware, Hyper V).

Technical Documentation:

Provide examples of server configuration documents, troubleshooting guides, and resolution notes.
Demonstrate your understanding of ITIL processes and how you've applied them in previous roles.
Showcase your ability to track server activity and address technical problems proactively.

💵 Compensation & Benefits

Salary Range: INR 8-12 lakhs per annum (Estimated based on industry standards for a mid-level server administrator role in Mumbai)

Benefits:

100% Work from Office (24 X 7)
Rotational shifts
Team relocation to Thane post-Apr 2025

Working Hours: 40 hours per week, with rotational shifts to ensure 24/7 coverage.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Management (BPM), with a focus on digital-led transformational solutions across various industries.

Company Size: Large, with over 44,000 employees serving 400+ clients worldwide.

Founded: 1996, with a strong focus on continuous improvement and innovation.

Team Structure:

Large, diverse teams with a mix of technical and functional roles.
Collaborative environment, with a focus on cross-functional collaboration and knowledge sharing.
Flat hierarchy, with clear communication channels and decision-making processes.

Development Methodology:

Agile and iterative approach to service delivery and improvement.
Focus on continuous learning and upskilling.
Strong emphasis on customer satisfaction and service quality.

Company Website: WNS Global Services

Enhancement Note: WNS Global Services is a large BPM company with a strong focus on digital transformation and innovation. This role will provide ample opportunities for learning and growth within a dynamic and collaborative environment.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Server Administrator, with a focus on Windows server management and virtualization.

Reporting Structure: This role reports directly to the IT Infrastructure Manager and works closely with the IT Operations team.

Technical Impact: This role has a significant impact on the overall performance and stability of the company's IT infrastructure, ensuring minimal downtime and optimal service delivery.

Growth Opportunities:

Technical Growth: Expand your skills in Windows server management, virtualization, and related technologies.
Leadership Growth: Develop your leadership and mentoring skills by guiding junior team members and contributing to team decisions.
Career Progression: Progress to senior server administrator or IT infrastructure management roles within the organization.

Enhancement Note: This role offers a strong platform for technical and career growth, with ample opportunities to learn, develop, and advance within the organization.

🌐 Work Environment

Office Type: On-site, with a focus on collaboration and knowledge sharing.

Office Location(s): Vikhroli, Mumbai (currently), with a planned move to Thane post-Apr 2025.

Workspace Context:

Large, open-plan offices with dedicated workspaces for each employee.
Access to multiple monitors and testing devices to ensure optimal productivity.
Collaborative environment, with regular team meetings and knowledge-sharing sessions.

Work Schedule: Rotational shifts to ensure 24/7 coverage, with a focus on maintaining optimal server performance and minimal downtime.

Enhancement Note: The work environment at WNS Global Services is collaborative and dynamic, with a strong focus on knowledge sharing and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A technical assessment focusing on Windows server management, virtualization, and hardware troubleshooting.
Technical Interview: A deep dive into your technical skills, with a focus on Windows server management, virtualization, and related technologies.
Behavioral Interview: An assessment of your problem-solving skills, communication, and teamwork abilities.
Final Interview: A meeting with the hiring manager to discuss your fit for the role and the team.

Portfolio Review Tips:

Highlight your experience with Windows server management, virtualization, and hardware troubleshooting.
Showcase your ability to maintain accurate and up-to-date documentation.
Demonstrate your understanding of ITIL processes and how you've applied them in previous roles.

Technical Challenge Preparation:

Brush up on your Windows server management skills, with a focus on virtualization and hardware troubleshooting.
Familiarize yourself with the latest trends and best practices in Windows server administration.
Prepare for behavioral questions that assess your problem-solving skills, communication, and teamwork abilities.

ATS Keywords: Windows Server, Vmware, RAID, DHCP, DNS, ITIL, networking fundamentals, Windows clusters, documentation skills, hardware RAID, Hyper V virtualization, Nutanix, server management, server hardware troubleshooting, virtualization, IT infrastructure, IT operations, IT service management, server administration, server support.

Enhancement Note: The interview process at WNS Global Services is comprehensive and designed to assess your technical skills, problem-solving abilities, and cultural fit. Prepare thoroughly to make a strong impression.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Windows Server (2016, 2019)
VMware ESXi
Hyper V
Nutanix (optional)

Hardware:

Dell PowerEdge, HP ProLiant, and other enterprise-grade servers
RAID controllers (e.g., LSI, Adaptec, Dell)
Networking equipment (e.g., Cisco, Juniper)

Infrastructure Tools:

Active Directory
Microsoft Exchange
Microsoft SQL Server
VMware vSphere Client
Nutanix Prism

Monitoring Tools:

SolarWinds
Nagios
Zabbix

Enhancement Note: This role requires a strong understanding of Windows server management, virtualization, and related technologies. Familiarize yourself with the latest trends and best practices in Windows server administration.

👥 Team Culture & Values

Web Development Values:

Customer Focus: A strong commitment to delivering high-quality services that meet or exceed customer expectations.
Collaboration: A collaborative approach to work, with a focus on knowledge sharing and continuous learning.
Innovation: A commitment to driving innovation and continuous improvement in all aspects of service delivery.
Integrity: A strong commitment to ethical and professional conduct in all business dealings.

Collaboration Style:

Cross-functional Collaboration: Regular interaction with teams from various functions, including development, design, and marketing.
Code Review Culture: A focus on peer-to-peer learning and knowledge sharing.
Knowledge Sharing: Regular workshops, training sessions, and team meetings to facilitate continuous learning and development.

Enhancement Note: WNS Global Services fosters a collaborative and innovative culture, with a strong focus on customer satisfaction and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a large environment of physical and virtual Windows servers (600+).
Troubleshooting server hardware issues and ensuring optimal performance.
Configuring and maintaining Windows clusters and RAID configurations.
Troubleshooting DHCP and DNS services to ensure network connectivity and communication.
Staying up-to-date with the latest trends and best practices in Windows server administration.

Learning & Development Opportunities:

Technical Skill Development: Expand your skills in Windows server management, virtualization, and related technologies.
Certification Programs: Pursue relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, VMware Certified Professional - Data Center Virtualization) to enhance your technical proficiency.
Conferences & Events: Attend industry conferences and events to stay current with the latest trends and best practices in Windows server administration.

Enhancement Note: This role presents numerous technical challenges and learning opportunities, enabling you to grow your skills and advance your career in Windows server administration.

💡 Interview Preparation

Technical Questions:

Server Management: Describe your experience managing Windows servers in a large environment. What strategies have you used to ensure optimal performance and minimal downtime?
Hardware Troubleshooting: Walk us through a complex hardware troubleshooting scenario you've encountered. How did you diagnose and resolve the issue?
DHCP & DNS: Explain how you've configured and maintained DHCP and DNS services in a large network environment. How have you ensured high availability and minimal downtime?
ITIL: Describe your experience with ITIL processes. How have you applied them in previous roles to improve service delivery and customer satisfaction?

Company & Culture Questions:

Customer Focus: How do you ensure that your work aligns with the company's focus on customer satisfaction and service quality?
Collaboration: Describe your experience working in a collaborative environment. How have you contributed to knowledge sharing and continuous learning?
Innovation: How do you stay current with the latest trends and best practices in Windows server administration? What innovative solutions have you implemented in previous roles?

Portfolio Presentation Strategy:

Server Management: Highlight your experience managing Windows servers in a large environment, with a focus on virtualization and hardware maintenance.
Hardware Troubleshooting: Showcase your hardware troubleshooting skills with real-life examples, demonstrating your ability to diagnose and resolve complex issues.
DHCP & DNS: Demonstrate your proficiency in configuring and maintaining DHCP and DNS services, with a focus on high availability and minimal downtime.
ITIL: Explain how you've applied ITIL processes in previous roles to improve service delivery and customer satisfaction.

Enhancement Note: Prepare thoroughly for your technical and behavioral interviews, focusing on your technical skills, problem-solving abilities, and cultural fit. Use your portfolio to showcase your experience and achievements in Windows server administration.

📌 Application Steps

To apply for this Windows Server Support position at WNS Global Services:

Customize Your Portfolio: Tailor your portfolio to highlight your Windows server management, virtualization, and hardware troubleshooting skills, with a focus on DHCP and DNS services.
Optimize Your Resume: Highlight your relevant experience and skills, with a focus on Windows server administration, virtualization, and hardware maintenance.
Prepare for Technical Challenges: Brush up on your Windows server management, virtualization, and hardware troubleshooting skills, and familiarize yourself with the latest trends and best practices.
Research the Company: Understand WNS Global Services' business, culture, and values, and be prepared to discuss how you can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and Windows server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

REF43015D- Windows server support ( Vmware + Servers / Raid / DHCP / DNS) -DM - EIT - Mumbai only