REF43015D- Windows server support ( Vmware + Servers / Raid / DHCP / DNS) -DM - EIT - Mumbai only

📍 Job Overview

• Job Title: Windows Server Support (Vmware + Servers / Raid / DHCP / DNS) - DM - EIT - Mumbai Only
• Company: WNS Global Services
• Location: Mumbai, Maharashtra, India
• Job Type: Full-time
• Category: IT Infrastructure & Support
• Date Posted: June 26, 2025
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Manage and troubleshoot physical and virtual servers in a large environment (600+ servers) using VMware and Hyper-V virtualization.
• Handle server hardware issues and configuration, including Windows Clusters and Hardware RAID.
• Troubleshoot and maintain DHCP and DNS services.
• Track server activity, perform upgrades, and address technical problems with excellent documentation skills.
• Experience with Nutanix is a value-add.

📝 Enhancement Note: This role requires a high level of technical expertise and experience in managing and troubleshooting servers in a large-scale environment. Familiarity with ITIL and networking fundamentals is also crucial for success in this position.

💻 Primary Responsibilities

• Server Management & Troubleshooting: Manage and maintain physical and virtual servers, troubleshoot hardware issues, and ensure optimal performance.
• DHCP & DNS Services: Troubleshoot and maintain DHCP and DNS services to ensure network connectivity and proper name resolution.
• Documentation & Upgrades: Document server configurations and perform software upgrades as needed, addressing technical problems that arise.
• Collaboration & Communication: Work closely with the team to ensure smooth operation of the server environment and effective communication of issues and solutions.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively in a team environment. Candidates should be comfortable working in a dynamic and fast-paced setting.

🎓 Skills & Qualifications

Education: Graduates with a focus on computer science, IT, or a related field.

Experience: 5+ years of relevant experience in server management, troubleshooting, and support.

Required Skills:

• Proven experience managing and troubleshooting servers in a large environment.
• Strong knowledge of Windows Server and VMware/Hyper-V virtualization.
• Experience with server hardware troubleshooting and configuration.
• Familiarity with ITIL and networking fundamentals.
• Excellent documentation skills.
• Experience with Windows Clusters and Hardware RAID.
• Knowledge of DHCP and DNS services.

Preferred Skills:

• Experience with Nutanix.
• Familiarity with scripting languages (e.g., PowerShell, Bash).
• Knowledge of other virtualization platforms (e.g., KVM, ESXi).

📝 Enhancement Note: Candidates with experience in a similar role and a strong understanding of server management and troubleshooting will be well-suited for this position. Familiarity with ITIL and networking fundamentals will be particularly valuable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in managing and troubleshooting servers in a large environment.
• Showcase problem-solving skills and the ability to document server configurations and issues effectively.
• Highlight any experience with DHCP, DNS, Windows Clusters, and Hardware RAID.

Technical Documentation:

• Provide examples of well-documented server configurations and troubleshooting steps.
• Demonstrate the ability to create and maintain up-to-date technical documentation.
• Showcase any experience with ITIL and networking fundamentals.

💵 Compensation & Benefits

Salary Range: INR 8-12 lakhs per annum (Estimated based on industry standards for a senior IT infrastructure role in Mumbai)

Benefits:

• 100% Work from Office (24 X 7)
• Rotational shifts
• Team relocation to Thane post-Apr 2025

Working Hours: 40 hours per week, with rotational shifts and on-call duties as needed.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for a senior IT infrastructure role in Mumbai. Benefits include work-from-office arrangements and rotational shifts, with a team relocation planned for post-Apr 2025.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Management (BPM) and IT Services

Company Size: Medium to Large (44,000+ employees)

Founded: 1996

Team Structure:

• The IT Infrastructure team consists of server administrators, network engineers, and database administrators.
• The team follows a hierarchical structure, with senior team members providing guidance and mentorship to junior staff.
• Collaboration and knowledge sharing are encouraged across the team and with other departments.

Development Methodology:

• The team follows ITIL best practices for incident, problem, and change management.
• Agile methodologies are used for project management and continuous improvement.
• Regular team meetings and stand-ups are held to discuss progress, address issues, and plan next steps.

Company Website: https://www.wns.com/

📝 Enhancement Note: WNS Global Services is a leading Business Process Management (BPM) company with a strong focus on technology and analytics. The company encourages collaboration and knowledge sharing across teams and departments, fostering a culture of continuous learning and improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Senior IT Infrastructure Specialist

Reporting Structure: This role reports directly to the IT Infrastructure Manager and works closely with other team members to ensure the smooth operation of the server environment.

Technical Impact: The role has a significant impact on the overall performance and stability of the server environment, as well as the ability of the organization to deliver services to its clients.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific areas such as virtualization, storage, or network infrastructure.
• Team Leadership: Demonstrate strong leadership skills and take on a mentoring role within the team.
• Project Management: Showcase project management skills and take on larger projects or initiatives.

📝 Enhancement Note: This role offers opportunities for technical specialization and leadership within the IT Infrastructure team. Candidates should be proactive in seeking out new challenges and demonstrating their ability to take on greater responsibilities.

🌐 Work Environment

Office Type: On-site, with a planned relocation to Thane post-Apr 2025.

Office Location(s):

• Vikroli, Mumbai (Current location)
• Thane, Maharashtra (Planned location post-Apr 2025)

Workspace Context:

• The IT Infrastructure team works in a dedicated office space with access to necessary tools and resources.
• Collaboration and communication are facilitated through regular team meetings and the use of collaboration tools.
• The team works in a dynamic and fast-paced environment, with a focus on delivering high-quality services to clients.

Work Schedule: Rotational shifts, with on-call duties as needed to ensure 24/7 server availability.

📝 Enhancement Note: The IT Infrastructure team works in a dedicated office space, with a planned relocation to Thane post-Apr 2025. The team operates in a dynamic and fast-paced environment, with a focus on delivering high-quality services to clients.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the role, experience, and expectations (30 minutes).
2. Technical Assessment: A hands-on assessment of server management and troubleshooting skills (60-90 minutes).
3. Behavioral Interview: A discussion of past experiences and problem-solving skills (60 minutes).
4. Final Interview: A meeting with the hiring manager to discuss the role, team, and company culture (30-45 minutes).

Portfolio Review Tips:

• Highlight experience in managing and troubleshooting servers in a large environment.
• Showcase problem-solving skills and the ability to document server configurations and issues effectively.
• Demonstrate familiarity with ITIL and networking fundamentals.

Technical Challenge Preparation:

• Brush up on server management and troubleshooting skills, with a focus on Windows Server, VMware, and Hyper-V virtualization.
• Review ITIL best practices for incident, problem, and change management.
• Prepare for behavioral interview questions by reflecting on past experiences and the challenges overcome.

ATS Keywords: Server management, Windows Server, VMware, Hyper-V, ITIL, networking fundamentals, server hardware troubleshooting, DHCP, DNS, Windows Clusters, Hardware RAID, Nutanix, documentation skills.

📝 Enhancement Note: The interview process for this role is designed to assess technical skills and problem-solving abilities, as well as cultural fit within the IT Infrastructure team. Candidates should be prepared to discuss their experience in managing and troubleshooting servers in a large environment and demonstrate their familiarity with ITIL and networking fundamentals.

📌 Application Steps

To apply for this Windows Server Support position:

1. Submit your application through the provided link.
2. Tailor your resume to highlight relevant experience in server management, troubleshooting, and support.
3. Prepare for the technical assessment by reviewing your server management and troubleshooting skills, with a focus on Windows Server, VMware, and Hyper-V virtualization.
4. Research WNS Global Services and the IT Infrastructure team to demonstrate your understanding of the company and team culture.
5. Prepare for the behavioral interview by reflecting on past experiences and the challenges overcome.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.