📍 Job Overview

Job Title: Quality Customer Support (Week Shift)
Company: Alcachofa
Location: Remote (Albania)
Job Type: Independent Contractor
Category: Customer Support
Date Posted: 2025-06-04
Experience Level: Entry-level (0-2 years)
Remote Status: Fully Remote

🚀 Role Summary

Customer Support & Content Moderation Operator responsible for maintaining a safe and high-quality platform.
Direct Impact on user experience and community trust through content moderation and quality assurance.
Remote-First Company with an agile approach, seeking reliable and detail-oriented individuals to join their mission.

📝 Enhancement Note: This role is ideal for bilingual individuals looking to gain experience in customer support and content moderation within a remote, international environment.

💻 Primary Responsibilities

Monitor and moderate ads to ensure compliance with guidelines and remove inappropriate content.
Identify and remove spam or inappropriate content using internal tools.
Perform content checks without phone or live chat involvement.
Ensure a smooth and clean user experience across the platform.
Report to your manager during daily remote check-ins.

📝 Enhancement Note: This role requires strong attention to detail and the ability to work independently, with a focus on maintaining high-quality standards in a remote work environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: No prior experience required.

Required Skills:

Strong attention to detail and consistency in following rules.
Good familiarity with back-office tools and digital environments.
Proficiency in English and Italian (written and spoken).
Ability to work independently and meet daily quality standards.
Availability to work 5 days per week, 6 hours per day, during the assigned CET shift (6AM - 12 AM CET or 7AM - 1PM CEST).

Preferred Skills:

Proficiency in Spanish or Portuguese (written and spoken).

📝 Enhancement Note: While no prior experience is required, candidates with previous experience in content moderation, customer support, or quality assurance may find this role particularly appealing.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate attention to detail through examples of previous work or projects showcasing your ability to maintain high-quality standards.
Highlight your language skills by providing translations or examples of communication in English, Italian, and any additional languages you speak.

Technical Documentation:

Explain your approach to content moderation and provide examples of how you've handled inappropriate content in the past.
Describe your experience with back-office tools and digital environments, and provide specific examples of how you've used them to improve user experience.

💵 Compensation & Benefits

Salary Range: €500/month fixed + €100 bonus

Benefits:

Fixed monthly salary of €500 + €100 bonus.
Ongoing and stable collaboration with a supportive team.
Flexible remote work with clear responsibilities and a structured daily workflow.
Minimum commitment of 6 months.
Training provided (2 days) before starting live operations.

📝 Enhancement Note: While the salary range is fixed, the bonus component offers an opportunity for additional compensation based on performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Adult sector technology and disintermediation.

Company Size: Small to medium-sized, with a remote-first approach.

Founded: Not specified.

Team Structure:

Remote, international team with a focus on agile methodologies.
Cross-functional collaboration between customer support, content moderation, and other departments.

Development Methodology:

Agile, remote-first approach with a focus on maintaining high-quality standards.
Clear responsibilities and structured daily workflows.

Company Website: Alcachofa

📝 Enhancement Note: Alcachofa is a technology company focused on democratizing the adult sector and disintermediating the market through technology. Their remote-first approach and emphasis on quality make them an attractive option for detail-oriented individuals seeking international work experience.

📈 Career & Growth Analysis

Customer Support & Content Moderation Career Level: Entry-level role with opportunities for growth in customer support, content moderation, or related fields.

Reporting Structure: Reports directly to the manager, with daily check-ins to discuss performance and provide feedback.

Technical Impact: Direct impact on user experience and community trust through content moderation and quality assurance efforts.

Growth Opportunities:

Improve language skills and gain experience in customer support and content moderation.
Develop attention to detail and hone skills in maintaining high-quality standards in a remote work environment.
Expand knowledge of back-office tools and digital environments, and learn how to use them effectively to improve user experience.

📝 Enhancement Note: While this role is entry-level, it offers an excellent opportunity for candidates to gain valuable experience in customer support and content moderation, as well as develop their language skills and attention to detail in a remote, international environment.

🌐 Work Environment

Office Type: Fully remote, with no physical office location.

Office Location(s): Remote (Albania)

Workspace Context:

Remote work environment with clear responsibilities and a structured daily workflow.
Collaborative team focused on maintaining high-quality standards and providing a smooth user experience.
Flexible hours with a minimum commitment of 6 months.

Work Schedule: Monday to Friday, 6 hours/day, during the assigned CET shift (6AM - 12 AM CET or 7AM - 1PM CEST).

📝 Enhancement Note: The remote work environment and flexible hours make this role an attractive option for individuals seeking a work-life balance and the opportunity to gain international work experience.

📄 Application & Technical Interview Process

Interview Process:

Online application review to assess language skills, attention to detail, and familiarity with back-office tools and digital environments.
Technical interview to discuss content moderation strategies, user experience, and quality assurance processes.
Final evaluation based on communication skills, cultural fit, and understanding of the role's requirements.

Portfolio Review Tips:

Highlight your language skills by providing translations or examples of communication in English, Italian, and any additional languages you speak.
Demonstrate attention to detail through examples of previous work or projects showcasing your ability to maintain high-quality standards.
Explain your approach to content moderation and provide examples of how you've handled inappropriate content in the past.

Technical Challenge Preparation:

Brush up on your language skills and be prepared to demonstrate proficiency in English and Italian (and any additional languages you speak).
Familiarize yourself with back-office tools and digital environments and be prepared to discuss how you've used them to improve user experience in the past.
Prepare for questions about content moderation strategies, user experience, and quality assurance processes and be ready to discuss your approach to these topics.

ATS Keywords: Attention to detail, content moderation, digital environments, independent work, quality standards, bilingual communication, customer support, remote work, user experience.

📝 Enhancement Note: The interview process for this role is designed to assess language skills, attention to detail, and familiarity with back-office tools and digital environments. Candidates should be prepared to demonstrate their proficiency in these areas and discuss their approach to content moderation, user experience, and quality assurance processes.

🛠 Technology Stack & Web Infrastructure

Technology Stack:

Back-office tools and digital environments for content moderation and quality assurance.
Internal tools for performing content checks and removing inappropriate content.

Web Infrastructure:

Platform for hosting and displaying user-generated content.
Content management system (CMS) for maintaining and updating the platform.

📝 Enhancement Note: While this role does not require a deep understanding of the technology stack or web infrastructure, candidates should be familiar with back-office tools and digital environments and be able to use them effectively to improve user experience.

👥 Team Culture & Values

Customer Support & Content Moderation Values:

Attention to detail and a commitment to maintaining high-quality standards.
Consistency in following rules and guidelines.
Familiarity with back-office tools and digital environments and the ability to use them effectively to improve user experience.
Strong communication skills in English, Italian, and any additional languages you speak.

Collaboration Style:

Remote, international team with a focus on agile methodologies.
Cross-functional collaboration between customer support, content moderation, and other departments.
Clear responsibilities and structured daily workflows.

📝 Enhancement Note: The customer support and content moderation team at Alcachofa values attention to detail, consistency, and strong communication skills. Candidates should be prepared to demonstrate their proficiency in these areas and discuss their approach to maintaining high-quality standards in a remote work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Maintaining high-quality standards in a remote work environment.
Handling inappropriate content and ensuring a smooth user experience.
Working independently and meeting daily quality standards.

Learning & Development Opportunities:

Improve language skills and gain experience in customer support and content moderation.
Develop attention to detail and hone skills in maintaining high-quality standards in a remote work environment.
Expand knowledge of back-office tools and digital environments, and learn how to use them effectively to improve user experience.

📝 Enhancement Note: While this role presents technical challenges, it also offers opportunities for learning and development in customer support, content moderation, and related fields. Candidates should be prepared to tackle these challenges head-on and embrace the opportunities for growth that come with them.

💡 Interview Preparation

Technical Questions:

How do you approach content moderation? Can you provide an example of a time when you had to handle inappropriate content?
How do you maintain high-quality standards in a remote work environment? Can you provide an example of a time when you had to ensure the quality of your work in a remote setting?
How do you use back-office tools and digital environments to improve user experience? Can you provide an example of a time when you used these tools to enhance the user experience?

Company & Culture Questions:

How do you stay organized and focused while working remotely?
How do you handle feedback and criticism in a remote work environment?
How do you collaborate with a remote, international team to maintain high-quality standards and provide a smooth user experience?

Portfolio Presentation Strategy:

Highlight your language skills by providing translations or examples of communication in English, Italian, and any additional languages you speak.
Demonstrate attention to detail through examples of previous work or projects showcasing your ability to maintain high-quality standards.
Explain your approach to content moderation and provide examples of how you've handled inappropriate content in the past.

📝 Enhancement Note: The interview process for this role is designed to assess language skills, attention to detail, and familiarity with back-office tools and digital environments. Candidates should be prepared to demonstrate their proficiency in these areas and discuss their approach to content moderation, user experience, and quality assurance processes.

📌 Application Steps

To apply for this Quality Customer Support (Week Shift) position:

Submit your application through the application link.
Highlight your language skills by providing translations or examples of communication in English, Italian, and any additional languages you speak.
Demonstrate attention to detail through examples of previous work or projects showcasing your ability to maintain high-quality standards.
Explain your approach to content moderation and provide examples of how you've handled inappropriate content in the past.
Prepare for the technical interview by familiarizing yourself with back-office tools and digital environments and brushing up on your language skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Quality Customer Support (Week Shift)