Quality Customer Support (Week Shift)

📍 Job Overview

• Job Title: Quality Customer Support (Week Shift)
• Company: Alcachofa
• Location: Remote (Albania)
• Job Type: Independent Contractor
• Category: Customer Support
• Date Posted: 2025-06-04
• Experience Level: Entry Level (0-2 years)
• Remote Status: Remote (Albania)

🚀 Role Summary

• Monitor and moderate ads to ensure compliance with guidelines and a smooth user experience across our adult sector platform.
• Identify and remove spam or inappropriate content using internal tools.
• Work independently with a strong attention to detail and consistency in following rules.
• Collaborate with a remote-first, agile team and report to your manager during daily check-ins.

📝 Enhancement Note: This role requires a keen eye for detail and a commitment to maintaining a high-quality, safe, and trustworthy platform for users.

💻 Primary Responsibilities

• Content Moderation: Monitor and moderate ads to ensure they comply with our guidelines and remove any inappropriate content.
• Spam Identification: Identify and remove spam or inappropriate content using our internal tools.
• Content Checks: Perform content checks using internal tools, ensuring a smooth and clean user experience across our platform.
• Daily Reporting: Report to your manager during daily remote check-ins to discuss your progress and any issues you've encountered.

📝 Enhancement Note: This role involves a high degree of attention to detail and consistency in following rules to maintain the quality and safety of our platform.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: No previous experience required.

Required Skills:

• Strong attention to detail and consistency in following rules
• Good familiarity with back-office tools and digital environments
• Proficiency in English and Italian (written and spoken)
• Ability to work independently and meet daily quality standards
• Availability to work 5 days per week, 6 hours per day, during the assigned CET shift (6AM - 12 AM CET or 7AM - 1PM CEST)

Preferred Skills:

• Proficiency in Spanish or Portuguese (written and spoken)

📝 Enhancement Note: While not required, proficiency in additional languages can be beneficial for this role, as it may involve interacting with users from various linguistic backgrounds.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: €500/month fixed + €100 bonus

Benefits:

• Ongoing and stable collaboration
• Flexible remote work with clear responsibilities
• Minimum commitment: 6 months
• Training provided (2 days) before starting live operations
• Supportive team and structured daily workflow

Working Hours: 30 hours per week, during the assigned CET shift (6AM - 12 AM CET or 7AM - 1PM CEST)

📝 Enhancement Note: The salary range for this role is competitive and in line with industry standards for entry-level customer support positions in the adult sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Adult sector technology.

Company Size: Small, remote-first team.

Founded: Not specified.

Team Structure:

• Remote, agile team with a supportive and structured daily workflow.
• Collaborative environment with clear responsibilities.

Development Methodology:

• Agile methodologies with daily remote check-ins.
• Clear rules and guidelines for content moderation.

Company Website: Alcachofa

📝 Enhancement Note: Alcachofa is a company focused on democratizing the adult sector through technology and disintermediating the market. They embrace an agile, remote-first approach and are looking for "pirates and visionaries" to join their team.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level customer support role with a focus on content moderation and quality assurance.

Reporting Structure: Reports directly to the manager.

Technical Impact: Directly impacts user experience and the overall trust of the community by maintaining a safe and high-quality platform.

Growth Opportunities:

• Ongoing and stable collaboration with a supportive team.
• Minimum commitment of 6 months, with the potential for longer-term collaboration.
• Training provided before starting live operations.

📝 Enhancement Note: This role offers opportunities for growth and development within the company, with a focus on training and ongoing collaboration.

🌐 Work Environment

Office Type: Remote, with a flexible work arrangement.

Office Location(s): Not applicable, as this is a remote position.

Workspace Context:

• Remote work with clear responsibilities.
• Structured daily workflow and supportive team.
• Collaborative environment with daily remote check-ins.

Work Schedule: 30 hours per week, during the assigned CET shift (6AM - 12 AM CET or 7AM - 1PM CEST)

📝 Enhancement Note: This role offers a flexible work arrangement with a structured daily workflow and supportive team, allowing for a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

• Not specified.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Not applicable for this role.

📝 Enhancement Note: While the interview process is not specified, applicants can expect to demonstrate their attention to detail, language proficiency, and ability to work independently during the application and interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies: Not applicable for this role.

Development & DevOps Tools:

• Internal tools for content moderation and quality assurance.

📝 Enhancement Note: This role does not require proficiency in specific frontend or backend technologies, as it focuses on content moderation and quality assurance using the company's internal tools.

👥 Team Culture & Values

Customer Support Values:

• Strong attention to detail and consistency in following rules.
• Good familiarity with back-office tools and digital environments.
• Proficiency in English and Italian (written and spoken).
• Ability to work independently and meet daily quality standards.

Collaboration Style:

• Remote, agile team with a supportive and structured daily workflow.
• Collaborative environment with clear responsibilities.

📝 Enhancement Note: Alcachofa values strong attention to detail, consistency, and the ability to work independently to maintain a high-quality, safe, and trustworthy platform for users.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Identifying and removing spam or inappropriate content using internal tools.
• Maintaining a high-quality, safe, and trustworthy platform for users.
• Working independently with a strong attention to detail and consistency in following rules.

Learning & Development Opportunities:

• Training provided before starting live operations.
• Ongoing and stable collaboration with a supportive team.
• Minimum commitment of 6 months, with the potential for longer-term collaboration.

📝 Enhancement Note: This role presents technical challenges in content moderation and quality assurance, as well as opportunities for learning and development through training and ongoing collaboration.

💡 Interview Preparation

Technical Questions:

• Not specified.

Company & Culture Questions:

• Not specified.

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: While the interview questions are not specified, applicants can expect to demonstrate their attention to detail, language proficiency, and ability to work independently during the interview process.

📌 Application Steps

To apply for this Quality Customer Support (Week Shift) position:

1. Submit your application through the application link.
2. Prepare for the interview process by demonstrating your attention to detail, language proficiency, and ability to work independently.
3. Research the company and its mission to show your enthusiasm and understanding of the role.
4. Be prepared to discuss your experience with digital environments and your ability to meet daily quality standards.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.