QA & Technical Support Analyst

📍 Job Overview

• Job Title: QA & Technical Support Analyst
• Company: Esprow
• Location: Saint Petersburg, Russia
• Job Type: Full-Time (Hybrid)
• Category: Quality Assurance & Technical Support
• Date Posted: 2025-07-30
• Experience Level: Entry-level to Mid-level (0-2 years)

🚀 Role Summary

• 📝 Enhancement Note: This role combines Quality Assurance (QA) and Technical Support responsibilities, offering a unique opportunity to grow in a dynamic, international environment. It's ideal for detail-oriented individuals eager to learn and develop their skills in software testing and client support.

• The QA & Technical Support Analyst will play a crucial role in ensuring the quality of Esprow's products and supporting clients. This involves testing new product features, creating test plans, and collaborating with development teams to resolve issues before product releases. Additionally, the role includes user onboarding and support activities, making it an excellent fit for those interested in both technical and client-facing aspects of software development.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role can be categorized into QA testing, client support, and collaboration with internal teams.

• QA Testing:

  • Contribute to QA testing efforts of Esprow’s products, carrying out testing of new product features.
  • Create detailed, comprehensive, and well-structured test plans and test cases.
  • Analyze test results to ensure software quality and recommend preventive and corrective actions.
  • Stay up-to-date with testing tools and best practices to support ongoing QA improvements.

• Client Support:

  • Participate in user onboarding activities, ensuring clients are familiar with Esprow's products and can use them effectively.
  • Provide technical support to clients, addressing their queries and issues promptly and professionally.

• Collaboration:

  • Liaise with project managers and development teams to resolve issues before product releases.
  • Communicate with internal teams or clients to identify system requirements and expected system behavior.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, Engineering, or a similar technical field is preferred but not required if you have relevant experience.

Experience: While not strictly required, some experience in software testing, quality assurance, or technical support would be beneficial.

Required Skills:

• Understanding of software development lifecycle (SDLC) and testing principles.
• Familiarity with QA processes, including creating and executing test plans.
• Basic knowledge of web and desktop application architecture.
• Exceptional attention to detail.

Preferred Skills:

• Experience with manual and/or automated QA testing of desktop and web applications.
• Experience creating and maintaining test plans and executing tests before product releases.
• Knowledge of the FIX protocol and experience with FIX testing tools.
• Experience working with databases and Git.
• Familiarity with messaging protocol concepts such as request/reply, subscriptions, dictionaries, message structure, transports (at least TCP), and so on.
• Customer support-related experience.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on QA and technical support, a portfolio showcasing your testing skills, bug reports, and client support case studies would be most relevant.

• Portfolio Essentials:

  • Examples of test plans and test cases you've created, demonstrating your ability to structure and document testing efforts.
  • Case studies or success stories highlighting your impact on software quality and client support.
  • Screenshots or videos showcasing your ability to navigate and test web and desktop applications.

• Technical Documentation:

  • Examples of bug reports or issue tickets, demonstrating your ability to clearly communicate software defects and their impact.
  • Documentation of your testing processes, tools, and methodologies.
  • Any relevant certifications or training in software testing, quality assurance, or technical support.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Saint Petersburg, Russia, is approximately ₽60,000 - ₽120,000 per month, depending on experience and skills. This is an estimate based on market research and should be verified with the hiring organization.

Benefits:

• Full-time position with a mix of onsite and remote work.
• Competitive package, including salary and benefits.
• Career path in a technology company with many talented people.
• Opportunity to gain professional experience in financial markets.

Working Hours: The standard working hours are 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization. Benefits may vary and should be confirmed with the company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Esprow operates in the financial technology sector, focusing on API lifecycle management, automated certification, testing, and simulation of financial trading solutions.

Company Size: Esprow is a mid-sized, fast-growing technology company with a global presence, employing around 100-250 people across its offices in New York, London, Singapore, and Tokyo.

Founded: Esprow was founded in 2015, making it a relatively young but established player in the financial technology industry.

Team Structure:

• The QA & Technical Support Analyst will work closely with the development, product, and client-facing teams.
• The role reports directly to the QA Manager or a similar position within the organization.
• The team follows Agile methodologies, with regular sprint planning, code reviews, and testing processes.

Development Methodology:

• Esprow follows Agile/Scrum methodologies, with regular sprint planning and collaboration between teams.
• Code reviews and testing processes are integral to the development lifecycle.
• Deployment strategies, CI/CD pipelines, and server management are handled by dedicated DevOps teams.

Company Website: Esprow

📝 Enhancement Note: Esprow's company culture values innovation, collaboration, and continuous learning. It encourages employees to take ownership of their work and contribute to the company's growth and success.

📈 Career & Growth Analysis

QA & Technical Support Career Level: This role is an entry-level to mid-level position, offering opportunities for growth and development in both QA and technical support domains. With experience and demonstrated skills, you can progress to senior roles, team leadership, or transition into related areas such as software development, project management, or product analysis.

Reporting Structure: The QA & Technical Support Analyst reports directly to the QA Manager or a similar position within the organization. This role works closely with development, product, and client-facing teams, fostering collaboration and knowledge sharing.

Technical Impact: In this role, you will have a direct impact on the quality of Esprow's products and the satisfaction of its clients. Your work will contribute to ensuring that software releases are free of defects and that clients receive prompt and effective technical support.

Growth Opportunities:

• QA Specialization: Deepen your expertise in Quality Assurance by taking on more complex testing tasks, contributing to QA process improvements, and mentoring junior team members.
• Technical Support Specialization: Enhance your client support skills by handling more complex client issues, contributing to knowledge base articles, and providing training to new team members.
• Transition to Software Development: Demonstrate your technical prowess and initiative by contributing to coding tasks, participating in code reviews, and gradually transitioning into a software development role.
• Project Management or Product Analysis: Showcase your organizational skills, attention to detail, and analytical thinking by taking on project management tasks, contributing to product analysis, or transitioning into a product owner or product manager role.

📝 Enhancement Note: Esprow actively supports professional development and encourages internal mobility for those who are eager to grow. The company offers long-term growth opportunities tailored to individual interests and strengths.

🌐 Work Environment

Office Type: Esprow's office is a dynamic, collaborative workspace designed to foster innovation and teamwork. It features modern equipment, multiple monitors, and testing devices to ensure that QA and technical support teams have the tools they need to succeed.

Office Location(s): Esprow's main office is located in Saint Petersburg, Russia, with additional offices in New York, London, Singapore, and Tokyo. The Saint Petersburg office is easily accessible by public transportation and offers convenient parking options.

Workspace Context:

• Collaborative Workspace: The office features open-plan workspaces, encouraging cross-functional integration between developers, designers, and stakeholders.
• Development Tools: Esprow provides its QA and technical support teams with access to the latest testing tools, version control systems, and other relevant software to ensure they can perform their jobs effectively.
• Knowledge Sharing: Esprow fosters a culture of knowledge sharing and continuous learning, with regular team meetings, workshops, and training opportunities.

Work Schedule: The standard working hours are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines. The role offers a mix of onsite and remote work, allowing for a better work-life balance.

📝 Enhancement Note: Esprow's work environment is designed to support the growth and success of its employees. It offers a collaborative, dynamic workspace that encourages innovation, teamwork, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

1. Initial Screening: A brief phone or video call to assess your communication skills, motivation, and basic understanding of QA and technical support principles.
2. Technical Assessment: A hands-on testing task or case study, focusing on your ability to create test plans, execute tests, and analyze results. You may also be asked to demonstrate your understanding of software development lifecycle and application architecture.
3. Behavioral Assessment: A structured interview to evaluate your problem-solving skills, attention to detail, and ability to work effectively in a team environment.
4. Final Decision: A final interview with senior management to discuss your career goals, expectations, and fit within the organization.

Portfolio Review Tips:

• Highlight your testing skills, bug reports, and client support case studies.
• Showcase your ability to navigate and test web and desktop applications.
• Demonstrate your understanding of software development lifecycle and application architecture.

Technical Challenge Preparation:

• Brush up on your software testing and quality assurance principles.
• Familiarize yourself with Esprow's products and the FIX protocol.
• Prepare for hands-on testing tasks and case studies, focusing on your ability to create test plans, execute tests, and analyze results.

ATS Keywords: Quality Assurance, Technical Support, Software Development Lifecycle, Testing Principles, Attention to Detail, Manual Testing, Automated Testing, Test Plans, Database Knowledge, Git, Customer Support, Web Application Architecture, Desktop Application Architecture, FIX Protocol, Messaging Protocol Concepts, Organizational Skills, Team Collaboration

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Esprow values candidates who are detail-oriented, motivated, and eager to learn and grow in a dynamic, international environment.

🛠 Technology Stack & Web Infrastructure

Testing Tools:

• Esprow uses a combination of manual and automated testing tools to ensure the quality of its products.
• Familiarity with tools such as Selenium, Appium, or similar testing frameworks is preferred but not required.
• Experience with test management tools such as TestRail or similar platforms is a plus.

Database Tools:

• Esprow uses a variety of databases, including SQL and NoSQL solutions, to store and manage client data.
• Familiarity with database management systems, SQL, and NoSQL databases is preferred but not required.

Version Control Systems:

• Esprow uses Git for version control and collaboration on its software development projects.
• Familiarity with Git and GitHub is preferred but not required.

Messaging Protocols:

• Esprow uses various messaging protocols, including FIX, to facilitate communication between its products and client systems.
• Familiarity with messaging protocol concepts such as request/reply, subscriptions, dictionaries, message structure, transports (at least TCP), and so on, is preferred but not required.

📝 Enhancement Note: Esprow's technology stack is designed to support the development, testing, and deployment of its financial trading solutions. Familiarity with the company's technology stack is not strictly required but would be beneficial for candidates seeking to join the organization.

👥 Team Culture & Values

QA & Technical Support Values:

• Quality Focus: Esprow places a strong emphasis on software quality and client satisfaction. As a QA & Technical Support Analyst, you will be expected to maintain high standards of quality in your testing and support activities.
• Attention to Detail: Esprow values team members who are meticulous and committed to delivering high-quality work. As a QA & Technical Support Analyst, you will be expected to approach your testing and support tasks with a keen eye for detail.
• Collaboration: Esprow fosters a culture of teamwork and collaboration, with regular communication and knowledge sharing between teams. As a QA & Technical Support Analyst, you will be expected to work effectively with development, product, and client-facing teams.
• Continuous Learning: Esprow encourages its team members to stay up-to-date with the latest testing tools, best practices, and industry trends. As a QA & Technical Support Analyst, you will be expected to continually develop your skills and knowledge in software testing and quality assurance.

Collaboration Style:

• Cross-Functional Integration: Esprow encourages collaboration between its QA, development, product, and client-facing teams. As a QA & Technical Support Analyst, you will work closely with these teams to ensure the quality of Esprow's products and the satisfaction of its clients.
• Code Review Culture: Esprow follows a code review process to ensure the quality and consistency of its software development efforts. As a QA & Technical Support Analyst, you may be asked to participate in code reviews or provide feedback on software development tasks.
• Knowledge Sharing: Esprow fosters a culture of knowledge sharing and continuous learning, with regular team meetings, workshops, and training opportunities. As a QA & Technical Support Analyst, you will be expected to contribute to the company's knowledge base and share your expertise with your colleagues.

📝 Enhancement Note: Esprow's team culture is designed to support the growth and success of its employees. It values team members who are detail-oriented, motivated, and eager to learn and grow in a dynamic, international environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Testing Complex Systems: Esprow's products are complex financial trading solutions, requiring a deep understanding of application architecture and testing principles. As a QA & Technical Support Analyst, you will be expected to test these systems effectively and contribute to their continuous improvement.
• Keeping Up with Industry Trends: The financial technology industry is constantly evolving, with new tools, protocols, and best practices emerging regularly. As a QA & Technical Support Analyst, you will be expected to stay up-to-date with these trends and adapt your testing strategies accordingly.
• Managing Client Expectations: Esprow's clients are high-profile financial institutions with high expectations for software quality and technical support. As a QA & Technical Support Analyst, you will be expected to manage these expectations effectively and ensure client satisfaction.

Learning & Development Opportunities:

• QA Specialization: Deepen your expertise in Quality Assurance by taking on more complex testing tasks, contributing to QA process improvements, and mentoring junior team members.
• Technical Support Specialization: Enhance your client support skills by handling more complex client issues, contributing to knowledge base articles, and providing training to new team members.
• Transition to Software Development: Demonstrate your technical prowess and initiative by contributing to coding tasks, participating in code reviews, and gradually transitioning into a software development role.
• Project Management or Product Analysis: Showcase your organizational skills, attention to detail, and analytical thinking by taking on project management tasks, contributing to product analysis, or transitioning into a product owner or product manager role.

📝 Enhancement Note: Esprow actively supports professional development and encourages internal mobility for those who are eager to grow. The company offers long-term growth opportunities tailored to individual interests and strengths.

💡 Interview Preparation

Technical Questions:

• Software Testing Principles: Prepare for questions assessing your understanding of software testing principles, test planning, and test execution.
• Application Architecture: Brush up on your knowledge of web and desktop application architecture, and be prepared to discuss how your testing strategies would address these systems.
• Problem-Solving Skills: Prepare for questions that evaluate your ability to identify, analyze, and resolve software defects and client support issues.

Company & Culture Questions:

• Company Values: Familiarize yourself with Esprow's company values, including its commitment to quality, attention to detail, collaboration, and continuous learning.
• Team Dynamics: Prepare for questions that assess your ability to work effectively in a team environment, collaborate with different departments, and contribute to the company's success.
• Career Goals: Be ready to discuss your short-term and long-term career goals, and how this role fits into your professional development plan.

Portfolio Presentation Strategy:

• Testing Skills: Highlight your testing skills, bug reports, and client support case studies, demonstrating your ability to navigate and test web and desktop applications.
• Software Development Lifecycle: Showcase your understanding of software development lifecycle principles and how you've applied them in your previous testing and support roles.
• Client Support Experience: Demonstrate your ability to manage client expectations, resolve technical issues, and contribute to client satisfaction.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. Esprow values candidates who are detail-oriented, motivated, and eager to learn and grow in a dynamic, international environment.

📌 Application Steps

To apply for this QA & Technical Support Analyst position:

1. Submit Your Application: Click the application link provided in the job listing and submit your resume, along with your current and expected compensation package.
2. Prepare Your Portfolio: Tailor your portfolio to showcase your testing skills, bug reports, and client support case studies. Highlight your ability to navigate and test web and desktop applications, and demonstrate your understanding of software development lifecycle principles.
3. Optimize Your Resume: Ensure your resume is tailored to the QA & Technical Support Analyst role, emphasizing your relevant skills, experience, and achievements in software testing and quality assurance.
4. Prepare for Technical Challenges: Brush up on your software testing and quality assurance principles, and familiarize yourself with Esprow's products and the FIX protocol. Prepare for hands-on testing tasks and case studies, focusing on your ability to create test plans, execute tests, and analyze results.
5. Research the Company: Familiarize yourself with Esprow's company culture, values, and team dynamics. Understand the company's role in the financial technology industry and how this position contributes to its success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to Quality Assurance and Technical Support roles, emphasizing software testing, quality assurance, and client support principles.
• Include web technology industry trends, best practices, and emerging tools relevant to QA and technical support professionals.
• Address web application architecture, web services, and web APIs in the context of software testing and client support.
• Highlight the importance of attention to detail, problem-solving skills, and client communication in QA and technical support roles.
• Emphasize the role of QA and technical support in ensuring software quality, client satisfaction, and the success of web development projects.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information only.
• Only include Enhancement Notes when making significant inferences about QA and technical support processes, software testing principles, or client support strategies.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute Quality Assurance and Technical Support-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and Quality Assurance/Technical Support specialization.

Industry Expertise:

• Include specific Quality Assurance and Technical Support tools, methodologies, and best practices relevant to the role.
• Address Quality Assurance and Technical Support career progression paths and technical leadership opportunities in web technology teams.
• Provide tactical advice for portfolio development, live demonstrations, and project case studies tailored to QA and technical support roles.
• Include Quality Assurance and Technical Support-specific interview preparation and coding challenge guidance.
• Emphasize Quality Assurance and Technical Support-specific role insights, company-specific context, and tactical advice for technical interviews.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use Quality Assurance and Technical Support industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to Quality Assurance and Technical Support professionals.
• Provide actionable insights that give Quality Assurance and Technical Support candidates a competitive advantage.
• Focus on Quality Assurance and Technical Support team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize software testing best practices, test plan creation, and test execution strategies.
• Include specific portfolio requirements tailored to Quality Assurance and Technical Support roles, focusing on testing skills, bug reports, and client support case studies.
• Address browser compatibility, accessibility standards, and user experience design principles in the context of software testing and quality assurance.
• Focus on problem-solving methods, performance optimization, and scalable software architecture in the context of Quality Assurance and Technical Support.
• Include technical presentation skills and stakeholder communication for Quality Assurance and Technical Support projects.

Avoid:

• Generic business jargon not relevant to Quality Assurance and Technical Support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific Quality Assurance and Technical Support role.
• Marketing language unrelated to Quality Assurance and Technical Support, software testing, or client support.

Generate comprehensive, Quality Assurance and Technical Support-focused content that serves as a valuable resource for QA and technical support professionals seeking their next opportunity and preparing for technical interviews in the web development industry.