📍 Job Overview

Job Title: Program Manager Service Cloud Souverain H/F
Company: Thales
Location: Élancourt, Île-de-France, France
Job Type: On-site
Category: Program Management
Date Posted: 2025-06-20
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead complex projects and programs, ensuring delivery on time, within budget, and to the highest quality standards.
Manage client relationships and ensure client satisfaction throughout the project lifecycle.
Coordinate and lead multi-disciplinary teams, fostering a collaborative and innovative work environment.
Develop strategic plans and contribute to business development efforts.
📝 Enhancement Note: This role requires a strong background in program management, digital transformation, and cloud technologies. Familiarity with DevOps, SRE, and multi-platform environments is also beneficial.

💻 Primary Responsibilities

Project Delivery: Oversee project planning, execution, and closure, ensuring milestones are met and resources are utilized effectively.
Client Relationship Management: Serve as the primary point of contact for clients, managing expectations, and ensuring client satisfaction.
Team Coordination: Lead and motivate cross-functional teams, fostering collaboration and driving project success.
Strategic Planning: Develop and implement strategic plans to achieve project objectives and drive business growth.
Risk Management: Identify, assess, and mitigate project risks, ensuring business continuity and minimizing potential impacts.
Financial Management: Monitor project budgets, track expenses, and ensure financial targets are met.
Stakeholder Management: Liaise with stakeholders, including clients, team members, and senior management, to ensure alignment and support for project goals.
Quality Assurance: Implement and maintain quality management systems, ensuring project deliverables meet the required standards.

🎓 Skills & Qualifications

Education: Bachelor's degree or higher in Engineering, Computer Science, or a related field. A Master's degree would be an asset.

Experience: Proven experience (5-10 years) in program management, with a focus on digital transformation and cloud technologies. Experience in an ESN (Enterprise Service Provider) environment is a plus.

Required Skills:

Strong leadership and team management skills
Excellent client relationship management skills
Proven experience in project management methodologies (e.g., Agile, Scrum, Waterfall)
Solid understanding of cloud technologies, DevOps, and SRE principles
Strong analytical and problem-solving skills
Excellent communication and presentation skills in French and English
Ability to work in a multi-cultural environment and manage remote teams

Preferred Skills:

Experience in the defense and security industry
Knowledge of the French public sector and its specificities
Familiarity with Thales' products and services
Experience in business development and strategic planning

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Detailed project case studies demonstrating successful program management, including project scope, objectives, deliverables, challenges, and outcomes.
Evidence of client relationship management, including testimonials or references from satisfied clients.
Examples of strategic planning and business development efforts, such as market analysis, competitive landscape, and go-to-market strategies.
Documentation of risk management processes, including risk assessment, mitigation strategies, and business continuity plans.

Technical Documentation:

Detailed project plans, including scope, timeline, resource allocation, and budget.
Project status reports, including progress updates, risk assessments, and issue logs.
Project closure reports, summarizing project outcomes, lessons learned, and recommendations for future projects.

💵 Compensation & Benefits

Salary Range: €55,000 - €75,000 per year (based on industry standards for a Program Manager with 5-10 years of experience in the Paris region)

Benefits:

Attractive compensation package
Continuous skill development through training and professional growth opportunities
Inclusive work environment that values diversity and fosters collaboration
Recognized commitment to societal and environmental responsibility

Working Hours: Full-time (37.5 hours per week), with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Program Managers with similar experience in the Paris region. Actual salary may vary depending on the candidate's qualifications, experience, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Thales operates in the defense and security sector, focusing on developing innovative solutions for critical missions in the air, space, land, sea, and cyberspace domains.

Company Size: Thales is a large corporation with approximately 81,000 employees worldwide, providing ample opportunities for career growth and development.

Founded: Thales was founded in 1893 and has since grown into a global leader in high-technology solutions, investing heavily in research and development to maintain its competitive edge.

Team Structure:

The Program Manager will lead cross-functional teams consisting of project managers, engineers, developers, and other specialists.
The role reports directly to the Head of Programs or a similar senior manager.
The Program Manager will collaborate with various departments, including sales, marketing, and technical teams, to ensure project success and drive business growth.

Development Methodology:

Thales employs Agile and Scrum methodologies for project management, with a focus on iterative development, continuous improvement, and customer satisfaction.
The company emphasizes collaboration, innovation, and a customer-centric approach to drive project success.
Thales uses a combination of waterfall and Agile methodologies, depending on the project's nature and complexity.

Company Website: Thales Group

📝 Enhancement Note: Thales' company culture is characterized by its strong commitment to innovation, customer satisfaction, and employee development. The company fosters a collaborative and inclusive work environment, with a focus on diversity and equal opportunities.

📈 Career & Growth Analysis

Program Manager Career Level: The Program Manager role is a senior-level position responsible for overseeing complex projects, managing client relationships, and driving business growth. The role requires a strong background in program management, digital transformation, and cloud technologies.

Reporting Structure: The Program Manager reports directly to the Head of Programs or a similar senior manager and is responsible for leading cross-functional teams to deliver projects successfully.

Technical Impact: The Program Manager plays a crucial role in ensuring project delivery, client satisfaction, and business growth. They are responsible for driving strategic initiatives, managing risks, and ensuring that projects align with the company's objectives and industry best practices.

Growth Opportunities:

Career Progression: With experience and proven success, the Program Manager can advance to roles such as Senior Program Manager, Program Director, or other senior leadership positions within the organization.
Technical Skill Development: Thales offers continuous learning and development opportunities, allowing Program Managers to expand their skills and expertise in areas such as cloud technologies, digital transformation, and project management methodologies.
Leadership Development: The role provides ample opportunities for developing leadership skills, including team management, stakeholder communication, and strategic decision-making.

📝 Enhancement Note: Thales' career progression paths are based on individual performance, potential, and the organization's needs. The company encourages internal mobility and provides opportunities for employees to grow both technically and managerially.

🌐 Work Environment

Office Type: Thales' Élancourt site is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas to support various work styles and team interactions.

Office Location(s): Thales' Élancourt site is located in the western suburbs of Paris, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Work Environment: The office encourages cross-functional collaboration and knowledge-sharing, with dedicated spaces for team meetings, workshops, and training sessions.
State-of-the-Art Technology: Thales provides its employees with access to the latest technology, tools, and software to ensure they can work efficiently and effectively.
Work-Life Balance: Thales promotes a healthy work-life balance, offering flexible working arrangements and encouraging employees to take time off when needed.

Work Schedule: The standard workweek is Monday to Friday, 9:00 AM to 6:00 PM, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Thales' Élancourt site is a dynamic and engaging work environment that supports the company's commitment to innovation, collaboration, and employee development. The office is designed to foster creativity, productivity, and a positive work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess the candidate's fit for the role, experience, and motivation. This step may include behavioral and situational questions to evaluate the candidate's problem-solving skills and cultural fit.
On-site Interview: A more in-depth discussion with the hiring manager and other team members to delve deeper into the candidate's experience, skills, and career aspirations. This step may include case studies, scenario-based questions, and discussions about the candidate's portfolio.
Final Interview: A meeting with the Head of Programs or a senior stakeholder to discuss the candidate's fit for the role, the team's dynamics, and the company's long-term goals. This step may include a presentation by the candidate outlining their strategic vision for the role and the projects they would oversee.

Portfolio Review Tips:

Highlight successful program management projects, demonstrating your ability to deliver complex projects on time, within budget, and to the highest quality standards.
Showcase your client relationship management skills, providing examples of how you have built and maintained strong, long-lasting client relationships.
Emphasize your strategic planning and business development skills, discussing your approach to market analysis, competitive landscape assessment, and go-to-market strategies.
Include examples of risk management processes, business continuity plans, and lessons learned from previous projects.

Technical Challenge Preparation:

Brush up on your knowledge of project management methodologies, cloud technologies, and digital transformation trends.
Practice explaining complex technical concepts in a clear and concise manner, tailoring your communication style to different stakeholders.
Familiarize yourself with Thales' products and services, and be prepared to discuss how your skills and experience align with the company's mission and values.

ATS Keywords: Project Management, Program Management, Digital Transformation, Cloud Technologies, DevOps, SRE, Client Relationship Management, Strategic Planning, Business Development, Risk Management, Quality Assurance, Team Coordination, Stakeholder Management, Leadership, French, English, Defense and Security Industry, ESN, Thales.

📝 Enhancement Note: Thales uses Applicant Tracking Systems (ATS) to manage its recruitment process. Including relevant keywords in your resume and application materials can help ensure that your profile is visible to the company's recruiters and hiring managers.

🛠 Technology Stack & Web Infrastructure

Project Management Tools:

Microsoft Project
Jira
Trello
Asana
Smartsheet

Cloud Technologies:

Amazon Web Services (AWS)
Microsoft Azure
Google Cloud Platform (GCP)
IBM Cloud
Oracle Cloud

DevOps & Infrastructure Tools:

Jenkins
GitLab CI/CD
Docker
Kubernetes
Terraform
Ansible
Puppet

Collaboration & Communication Tools:

Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
Slack
Microsoft Teams
Zoom

📝 Enhancement Note: Thales uses a combination of commercial and proprietary tools to manage its projects and infrastructure. The company encourages its employees to develop expertise in relevant technologies and tools to drive innovation and continuous improvement.

👥 Team Culture & Values

Thales' Core Values:

Customer Focus
Integrity
Innovation
Teamwork
Empowerment

Program Management Values:

Delivery Excellence: A relentless focus on delivering high-quality projects on time, within budget, and to the highest standards.
Client Satisfaction: A commitment to understanding and meeting client needs, building strong relationships, and ensuring client satisfaction throughout the project lifecycle.
Strategic Thinking: A proactive approach to identifying opportunities, assessing risks, and developing strategic plans to drive business growth and ensure project success.
Collaboration: A commitment to working effectively with cross-functional teams, stakeholders, and other departments to ensure project success and drive business growth.
Continuous Learning: A dedication to personal and professional development, staying up-to-date with industry trends, and continuously improving skills and knowledge.

Collaboration Style:

Cross-Functional Integration: Thales encourages collaboration between different departments, including sales, marketing, and technical teams, to ensure project success and drive business growth.
Code Review Culture: Thales fosters a culture of knowledge-sharing and continuous improvement, with a focus on peer learning and mentoring.
Knowledge Sharing: Thales encourages employees to share their expertise and insights with their colleagues, fostering a culture of learning and development.

📝 Enhancement Note: Thales' company culture is characterized by its strong commitment to innovation, customer satisfaction, and employee development. The company fosters a collaborative and inclusive work environment, with a focus on diversity and equal opportunities.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration: Managing the migration of complex, legacy systems to cloud-based environments, ensuring minimal disruption to business operations and maximum security.
Digital Transformation: Leading large-scale digital transformation projects, driving business growth, and ensuring successful adoption of new technologies and processes.
Cybersecurity: Ensuring the security and compliance of cloud-based systems, protecting sensitive data, and mitigating potential cyber threats.
Multi-Cloud Environments: Managing complex, multi-cloud environments, optimizing resource utilization, and ensuring seamless integration between different cloud providers.

Learning & Development Opportunities:

Cloud Technology Training: Thales offers training and certification programs in cloud technologies, including AWS, Azure, and GCP, to help employees develop their skills and expertise.
Digital Transformation Workshops: Thales provides workshops and training sessions on digital transformation trends, best practices, and emerging technologies to keep employees up-to-date with industry developments.
Leadership Development Programs: Thales offers leadership development programs, including mentoring, coaching, and training opportunities, to help employees grow professionally and take on more significant roles within the organization.

📝 Enhancement Note: Thales' commitment to continuous learning and development ensures that employees have the skills and knowledge they need to succeed in their roles and drive business growth. The company encourages employees to take ownership of their career development and seek out opportunities for growth and advancement.

💡 Interview Preparation

Technical Questions:

Project Management Methodologies: Explain your experience with Agile, Scrum, Waterfall, or other project management methodologies, and discuss the advantages and disadvantages of each approach.
Cloud Technologies: Describe your experience with cloud technologies, such as AWS, Azure, or GCP, and discuss the benefits and challenges of working with each platform.
Risk Management: Explain your approach to risk management, including risk assessment, mitigation strategies, and business continuity planning.
Strategic Planning: Discuss your experience with strategic planning, including market analysis, competitive landscape assessment, and go-to-market strategies.

Company & Culture Questions:

Thales' Mission and Values: Explain how your personal values and work ethic align with Thales' mission and core values, and discuss how you have demonstrated these qualities in previous roles.
Thales' Products and Services: Describe your understanding of Thales' products and services, and discuss how your skills and experience align with the company's mission and goals.
Thales' Work Environment: Explain what you appreciate about Thales' work environment, and discuss how you would contribute to the company's collaborative and inclusive culture.

Portfolio Presentation Strategy:

Project Case Studies: Prepare detailed project case studies, highlighting your role in managing complex projects, driving business growth, and ensuring client satisfaction.
Strategic Planning: Include examples of strategic planning and business development efforts, demonstrating your ability to identify opportunities, assess risks, and develop go-to-market strategies.
Risk Management: Showcase your risk management processes, including risk assessment, mitigation strategies, and business continuity planning.
Client Relationship Management: Provide examples of successful client relationship management, demonstrating your ability to build and maintain strong, long-lasting client relationships.

📝 Enhancement Note: Thales' interview process is designed to assess the candidate's technical skills, strategic thinking, and cultural fit. The company values candidates who are passionate about technology, customer-focused, and committed to continuous learning and development.

📌 Application Steps

To apply for this Program Manager role at Thales:

Submit Your Application: Click the application link provided and complete the online application form, ensuring you highlight your relevant skills, experience, and achievements.
Prepare Your Portfolio: Tailor your portfolio to showcase your program management experience, client relationship management skills, and strategic planning and business development efforts. Include detailed project case studies, risk management processes, and examples of successful client relationships.
Research Thales: Familiarize yourself with Thales' products, services, and company culture. Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the role and the company.
Prepare for Technical Interviews: Brush up on your knowledge of project management methodologies, cloud technologies, and digital transformation trends. Practice explaining complex technical concepts in a clear and concise manner, tailoring your communication style to different stakeholders.
Dress for Success: Dress professionally and appropriately for the interview, making a positive first impression and demonstrating your commitment to the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to program management, digital transformation, and cloud technologies.
Include project management methodologies, cloud technologies, and digital transformation trends.
Emphasize client relationship management, strategic planning, and business development skills.
Address risk management processes, business continuity planning, and quality assurance.
Highlight Thales' products, services, and company culture, emphasizing the company's commitment to innovation, customer satisfaction, and employee development.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about program management, digital transformation, or cloud technologies, with clear reasoning based on industry standards and available information.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute program management, digital transformation, and cloud technology-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and program management specialization.

Industry Expertise:

Include specific project management methodologies, cloud technologies, and digital transformation trends relevant to the role.
Address program management career progression paths and technical leadership opportunities in digital transformation and cloud technology environments.
Provide tactical advice for program management portfolio development, live demonstrations, and project case studies.
Include program management-specific interview preparation and coding challenge guidance.
Emphasize responsive design, performance optimization, accessibility standards, and user experience principles in the context of program management and digital transformation.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use program management, digital transformation, and cloud technology industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to program management professionals.
Provide actionable insights that give program management candidates a competitive advantage.
Focus on program management team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize program management best practices, digital transformation principles, and cloud technology expertise.
Include specific portfolio requirements tailored to the program management discipline and role level.
Address project case study structure with user experience and technical implementation focus.
Focus on problem-solving methods, performance optimization, and scalable project architecture.
Include technical presentation skills and stakeholder communication for program management projects.

Avoid:

Generic business jargon not relevant to program management, digital transformation, or cloud technology roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific program management role.
Marketing language unrelated to program management, digital transformation, or cloud technology projects.

Generate comprehensive, program management-focused content that serves as a valuable resource for program management professionals seeking their next opportunity and preparing for technical interviews in the program management industry.

Program Manager Service Cloud Souverain H/F