📍 Job Overview

Job Title: Program Manager, Network Capacity Planning, Supply Chain
Company: Amazon
Location: Melbourne, Victoria, Australia
Job Type: On-site
Category: Operations & Supply Chain Management
Date Posted: 2025-06-11
Experience Level: 5-10 years

🚀 Role Summary

Amazon is seeking a customer-obsessed, highly analytical operational leader to join as a Program Manager for Network Capacity Planning in Australia. This role involves owning key capacity planning and management processes, goals, and metrics, and working closely with S&OP to ensure operational plans align to meet those goals. The ideal candidate will have a proven track record in program management, data analysis, and cross-functional collaboration.

📝 Enhancement Note: This role requires a strong background in process improvement, stakeholder management, and strategic planning to drive network capacity and optimize customer experience.

💻 Primary Responsibilities

Capacity Gap Identification & Resolution: Identify and bridge any capacity gaps in inventory, processing, sortation, linehaul, or last-mile delivery to meet network speed and customer experience goals. Work with program managers to ensure action plans are executed to close these gaps.
Strategic S&OP Forecasting: Drive the completion of quarterly strategic S&OP forecast materials for leadership review, ensuring alignment with network capacity goals and operational plans.
Local Network Gastank & Inventory Management: Own local network gastank, inventory health, and removals programs, optimizing inventory placement and external fulfillment to achieve desired speed and customer experience.
Project/Program Management: Manage projects or programs on an ongoing basis that impact the broader business, potentially beyond capacity planning.
Cross-Functional Collaboration: Work closely with various cross-functional teams, including tech and non-tech teams, to drive alignment on storage, processing, sortation, and delivery network capacity.

📝 Enhancement Note: This role requires strong communication skills to effectively collaborate with diverse teams and influence stakeholders at various levels of the organization.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Operations Management, Supply Chain, or a related discipline).

Experience: At least 3 years of program or project management experience, with a focus on defining and implementing process improvement initiatives using data and metrics.

Required Skills:

Advanced Excel (Pivot Tables, VLookUps) and SQL skills
Proven ability to define program requirements and use data and metrics to determine improvements
Experience working cross-functionally with tech and non-tech teams
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills

Preferred Skills:

Experience driving end-to-end delivery and communicating results to senior leadership
Proven track record in driving process improvements and project management
Knowledge of inventory management, operational planning, and risk assessment
Familiarity with Amazon's operating model and supply chain processes

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong track record in program management, with a focus on capacity planning and process improvement.
Showcase examples of data-driven decision-making and the ability to influence stakeholders using metrics and analytics.
Highlight successful cross-functional collaboration and project delivery in a complex, fast-paced environment.

Technical Documentation:

Provide detailed documentation of past projects, including project charters, stakeholder maps, risk assessments, and project closure reports.
Include data analysis and visualization examples that demonstrate your ability to derive insights from complex datasets.
Showcase your understanding of supply chain processes and network capacity planning by including relevant process maps, flowcharts, or diagrams.

💵 Compensation & Benefits

Salary Range: The salary range for this role is AU$150,000 - AU$180,000 per annum, depending on experience and qualifications. This estimate is based on market research and internal data for similar roles within Amazon and the broader supply chain industry in Australia.

Benefits:

Competitive compensation and benefits package
Stock awards and bonuses
401(k) matching
Health, dental, and vision insurance
Generous parental leave and family-friendly policies
On-site amenities and services (e.g., fitness centers, cafes, and transportation)
Professional development opportunities and tuition reimbursement

Working Hours: Full-time position with standard business hours, Monday through Friday. Occasional overtime may be required to meet project deadlines or address operational issues.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications, experience, and Amazon's internal compensation structures.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon operates in the e-commerce and technology industries, with a focus on customer experience, innovation, and operational excellence.

Company Size: Amazon is a large, global organization with over 1.3 million employees worldwide. This role is part of Amazon's Operations & Supply Chain organization, which is responsible for managing the company's global logistics network and ensuring efficient order fulfillment.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The Operations & Supply Chain organization is divided into several teams, including Transportation, Fulfillment, and Operations Technology.
This role will work closely with the Transportation and Fulfillment teams to optimize network capacity and improve customer experience.
The role reports directly to the Operations Manager for Network Capacity Planning in Australia.

Development Methodology:

Amazon uses a data-driven, customer-centric approach to operations and supply chain management.
The company employs Agile methodologies and continuous improvement principles to drive operational excellence.
Amazon's supply chain processes are designed to be flexible, scalable, and responsive to changing customer demands.

Company Website: Amazon Careers

📝 Enhancement Note: Amazon's company culture is characterized by customer obsession, ownership, and bias for action. The company values innovation, continuous learning, and a strong focus on results.

📈 Career & Growth Analysis

Operations & Supply Chain Career Level: This role is at the mid-level management tier within Amazon's Operations & Supply Chain organization. The primary responsibility is to own key capacity planning and management processes, ensuring alignment with operational plans to meet goals.

Reporting Structure: The Program Manager reports directly to the Operations Manager for Network Capacity Planning in Australia. The role works closely with various cross-functional teams, including Transportation, Fulfillment, and Operations Technology.

Technical Impact: This role has a significant impact on Amazon's supply chain operations, customer experience, and overall business performance. Effective network capacity planning ensures efficient order fulfillment, reduces operational costs, and improves customer satisfaction.

Growth Opportunities:

Career Progression: With a strong track record in this role, there are opportunities to progress into senior management positions within Amazon's Operations & Supply Chain organization or other areas of the business.
Technical Skill Development: This role offers the opportunity to develop advanced skills in network capacity planning, data analysis, and process improvement. Additionally, working at Amazon provides exposure to cutting-edge technology and innovative approaches to supply chain management.
Leadership Potential: As a manager, this role offers the opportunity to develop leadership skills, including team management, stakeholder communication, and strategic planning.

📝 Enhancement Note: Amazon's career progression is based on a combination of performance, potential, and the availability of suitable opportunities. The company encourages internal mobility and provides numerous development opportunities for high-performing employees.

🌐 Work Environment

Office Type: Amazon's offices are designed to be collaborative, innovative, and employee-focused. The workspaces feature open-plan layouts, breakout spaces, and on-site amenities to support employee well-being and productivity.

Office Location(s): This role is based in either Amazon's Sydney or Melbourne office. Both locations offer convenient access to public transportation and nearby amenities.

Workspace Context:

Collaborative Workspace: Amazon's offices are designed to encourage collaboration and cross-functional teamwork. This role will benefit from working in an environment that fosters knowledge sharing and innovation.
On-Site Amenities: Amazon's offices provide various on-site amenities, such as cafes, fitness centers, and transportation services, to support employee well-being and convenience.
Work-Life Balance: Amazon offers flexible work arrangements, including remote work options, to support employees' work-life balance. However, this role is primarily on-site, with occasional remote work possible.

Work Schedule: This role follows a standard business hours schedule, Monday through Friday. Occasional overtime may be required to meet project deadlines or address operational issues.

📝 Enhancement Note: Amazon's work environment is designed to be inclusive, diverse, and supportive of employees' well-being and productivity. The company offers numerous resources and programs to support employees' professional and personal growth.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your application, qualifications, and fit for the role.
On-Site Interview: A series of interviews with hiring managers, team members, and other stakeholders to assess your technical skills, cultural fit, and alignment with Amazon's leadership principles.
Case Study/Scenario-Based Interview: A hands-on exercise or scenario-based discussion to evaluate your problem-solving skills, data analysis, and strategic thinking.
Final Interview: A final interview with the hiring manager or a senior leader to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

Highlight your track record in program management, capacity planning, and process improvement.
Include examples of data-driven decision-making, stakeholder management, and cross-functional collaboration.
Showcase your understanding of supply chain processes and network capacity planning.

Technical Challenge Preparation:

Brush up on your Excel and SQL skills, focusing on advanced functions and data analysis techniques.
Familiarize yourself with Amazon's supply chain processes and network capacity planning principles.
Prepare for case study or scenario-based interviews by practicing problem-solving and strategic thinking exercises.

ATS Keywords: (Organized by category)

Supply Chain & Operations: Inventory Management, Network Capacity Planning, Operational Planning, S&OP, Process Improvement, Supply Chain Optimization, Demand Forecasting, Risk Assessment, Cross-Functional Collaboration, Stakeholder Management, Strategic Planning
Data Analysis: Data-Driven Decision Making, Excel (Pivot Tables, VLookUps), SQL, Data Analysis, Data Visualization, Metrics-Driven Approach
Project Management: Program Management, Project Management, Project Planning, Project Execution, Project Closure, Project Management Methodologies (Agile, Waterfall, etc.)
Soft Skills: Communication, Stakeholder Management, Leadership, Teamwork, Collaboration, Problem-Solving, Strategic Thinking, Adaptability, Resilience

📝 Enhancement Note: Amazon's interview process is designed to assess candidates' technical skills, cultural fit, and alignment with the company's leadership principles. The company values candidates who are customer-obsessed, innovative, and results-driven.

🛠 Technology Stack & Web Infrastructure

Relevant Technologies:

Data Analysis & Visualization: Excel, SQL, Tableau, Power BI
Project Management: Microsoft Project, Asana, JIRA, Trello
Supply Chain & Operations: Amazon's proprietary tools and systems, such as Amazon Standard Identification Number (ASIN), Amazon Robotics, and Amazon's Transportation Management System (TMS)
Collaboration & Communication: Microsoft Office Suite, Slack, Amazon's internal communication platforms

📝 Enhancement Note: This role does not require a deep understanding of web development or server administration technologies. However, a strong foundation in data analysis, project management, and supply chain principles is essential for success in this role.

👥 Team Culture & Values

Operations & Supply Chain Values:

Customer Obsession: Prioritize customer needs and focus on delivering exceptional customer experiences.
Ownership: Take responsibility for your work and drive results. Be proactive, innovative, and solutions-oriented.
Invent and Simplify: Continuously seek opportunities to improve processes, simplify workflows, and drive operational excellence.
Learn and Be Curious: Embrace a culture of continuous learning and curiosity. Stay up-to-date with industry trends and best practices.
Hire and Develop the Best: Attract, develop, and retain top talent. Foster a culture of growth and development for your team members.

Collaboration Style:

Cross-Functional Collaboration: Work closely with various cross-functional teams, including Transportation, Fulfillment, and Operations Technology, to drive alignment on network capacity and optimize customer experience.
Data-Driven Decision Making: Use data and analytics to inform decision-making and drive continuous improvement.
Bias for Action: Be proactive, take initiative, and drive results. Don't wait for perfection; learn as you go and iterate based on feedback and data.

📝 Enhancement Note: Amazon's Operations & Supply Chain organization values a customer-centric, data-driven, and collaborative approach to supply chain management. The company encourages innovation, continuous learning, and a strong focus on results.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Capacity Optimization: Develop and implement strategies to optimize network capacity, improve inventory placement, and enhance customer experience.
Data Analysis & Visualization: Leverage advanced Excel and SQL skills to derive insights from complex datasets, inform decision-making, and drive continuous improvement.
Stakeholder Management: Effectively manage relationships with various cross-functional teams, senior leadership, and external partners to drive alignment on network capacity and operational plans.
Process Improvement: Identify and implement process improvement initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.

Learning & Development Opportunities:

Amazon's Learning & Development Programs: Participate in Amazon's various learning and development programs, such as Amazon Technical Academy, Amazon Leadership Principles, and Amazon's internal training courses.
Industry Conferences & Events: Attend industry conferences and events to stay up-to-date with the latest trends and best practices in supply chain management and operations.
Mentorship & Coaching: Seek mentorship and coaching opportunities from experienced team members and leaders within Amazon to develop your skills and advance your career.

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities for candidates with strong program management, data analysis, and supply chain principles. Amazon provides a supportive learning environment and numerous resources to help employees develop their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

Capacity Planning & Optimization: Describe your approach to network capacity planning and optimization. How do you ensure alignment with operational plans and customer experience goals?
Data Analysis & Visualization: Walk us through a complex data analysis project you've worked on. How did you derive insights from the data, and how did you use those insights to drive decision-making and continuous improvement?
Stakeholder Management: Provide an example of a time when you had to manage multiple stakeholders with competing priorities. How did you ensure alignment on goals and drive successful project delivery?

Company & Culture Questions:

Amazon's Leadership Principles: How do Amazon's leadership principles apply to your approach to program management and supply chain operations? Provide specific examples from your past experiences.
Customer Obsession: Describe a time when you went above and beyond to deliver exceptional customer experience. What was the outcome, and what did you learn from the experience?
Innovation & Process Improvement: Tell us about a time when you identified an opportunity to improve a process or workflow. How did you approach the improvement, and what was the result?

Portfolio Presentation Strategy:

Data-Driven Storytelling: Use data and analytics to tell a compelling story about your past projects, highlighting your ability to drive results and improve customer experience.
Stakeholder Management: Include examples of successful stakeholder management, demonstrating your ability to influence and align various teams and leaders with your project goals.
Process Improvement: Showcase your track record in process improvement, highlighting the data-driven approach you took to identify opportunities, implement changes, and measure results.

📌 Application Steps

To apply for this Program Manager, Network Capacity Planning, Supply Chain position at Amazon:

Submit Your Application: Visit the Amazon Jobs website and search for the job title "Program Manager, Network Capacity Planning, Supply Chain." Click on the job posting and follow the instructions to submit your application.
Tailor Your Resume: Highlight your relevant experience in program management, data analysis, and supply chain principles. Include specific examples of your accomplishments in capacity planning, process improvement, and stakeholder management.
Prepare Your Portfolio: Showcase your track record in program management, capacity planning, and process improvement. Include examples of data-driven decision-making, stakeholder management, and cross-functional collaboration.
Research Amazon: Familiarize yourself with Amazon's company culture, leadership principles, and approach to supply chain management. Prepare thoughtful questions to ask during your interviews, demonstrating your understanding of the company and your fit for the role.
Practice Interview Questions: Review the technical and company culture questions provided in this enhanced job description. Practice your responses and refine your approach based on feedback and data-driven insights.

📝 Enhancement Note: This enhanced job description provides comprehensive, actionable insights to help you prepare for your application and interviews. However, it is essential to verify the information directly with Amazon and stay up-to-date with the latest developments and requirements for the role.

Program Manager, Network Capacity Planning, Supply Chain