Program Manager - Global Capacity Planning , R&C WFM team at Amazon

📍 Job Overview

Job Title: Program Manager - Global Capacity Planning, R&C WFM team
Company: Amazon
Location: Bengaluru, Karnataka, India & Hyderabad, Telangana, India
Job Type: On-site
Category: Program Management, Operations
Date Posted: July 23, 2025
Experience Level: 5-10 years

🚀 Role Summary

Lead end-to-end capacity planning for global verification operations, ensuring optimal resource allocation across multiple programs and sites.
Drive strategic planning cycles with a focus on VRMO-specific requirements.
Develop and implement innovative solutions using data analytics and emerging technologies to improve operational efficiency.
Collaborate with global verification sites and internal stakeholders to ensure consistent service delivery and drive continuous improvement.

📝 Enhancement Note: This role requires a strong blend of strategic thinking, analytical skills, and stakeholder management to optimize verification operations and maintain high service levels.

💻 Primary Responsibilities

Strategic Planning & Execution:
- Lead end-to-end capacity planning for global verification operations.
- Drive strategic planning cycles (OP1, OP2, Q2G, Q3G, RNO, and 3YP) with a focus on VRMO-specific requirements.
- Develop and implement innovative solutions using data analytics and emerging technologies to improve operational efficiency.
Workforce Management & Optimization:
- Calculate and plan headcount requirements across global sites based on forecasted volumes and program-specific SLAs.
- Monitor plan execution, analyze performance metrics, and optimize cross-site resource allocation to maintain service levels during peak periods.
- Partner with WFM teams to develop flexible staffing strategies.
Process Innovation & Technology Integration:
- Leverage SQL and basic programming knowledge to develop semi-automated solutions using current AI models.
- Identify opportunities for process automation and efficiency improvements across verification workflows.
- Collaborate with technical teams to prototype AI/ML solutions for verification processes.
- Drive continuous improvement initiatives using data-driven insights.
Stakeholder Management:
- Build strong partnerships with internal stakeholders, including Operations, Finance, Tech teams, and Senior Leadership.
- Coordinate with global verification sites to ensure consistent service delivery.
- Lead governance meetings and provide regular updates on key metrics and initiatives.
- Develop comprehensive business reviews and documentation for senior leadership.

📝 Enhancement Note: This role requires strong communication skills to effectively manage stakeholders and drive consensus on strategic decisions.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field.

Experience: 5+ years of program/project management experience.

Required Skills:

Strong proficiency in data analysis using Excel (Advanced level) and SQL.
Experience in workforce planning and capacity management.
Knowledge of verification processes and risk management principles.
Understanding of AI/ML concepts and their operational applications.
Demonstrated ability to learn new technologies and drive automation initiatives.

Preferred Skills:

5+ years of driving end-to-end delivery and communicating results to senior leadership.
5+ years of driving process improvements.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Experience building processes, project management, and schedules.
Experience in verification operations or risk management.
Track record of implementing tech-enabled process improvements.
Strong stakeholder management skills across multiple organizational levels.
Experience with forecasting and capacity planning tools.
Background in process optimization and continuous improvement methodologies.
Knowledge of global operations and multi-site management.
Proven ability to translate business requirements into technical solutions.

📊 Web Portfolio & Project Requirements (N/A - This role is not web development or server administration focused)

💵 Compensation & Benefits

Salary Range: ₹25-35 LPA (Estimated based on industry standards for a Program Manager role with 5-10 years of experience in the IT sector in India)

Benefits:

Comprehensive health insurance
Retirement savings plan
Stock awards
Tuition reimbursement
Employee discounts
Maternity and paternity leave
Flexible work arrangements

Working Hours: 40 hours per week, with flexibility for peak periods and maintenance windows.

📝 Enhancement Note: The salary range is an estimate based on market research for similar roles in the IT sector in India. Actual compensation may vary based on experience, skills, and other factors.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and Technology

Company Size: Large (Over 1,000,000 employees)

Founded: 1994

Team Structure:

The Verification Risk Management Operations (VRMO) team is part of Amazon's global operations and plays a crucial role in safeguarding the Amazon ecosystem through robust verification processes and risk management strategies.
The Global Planning and Site Strategy (GPSS) team supports VRMO Workforce Management (WFM) and is responsible for driving strategic capacity planning, operational excellence, and innovation across global verification networks.

Development Methodology:

Amazon follows an Agile/Scrum methodology for software development and continuous improvement.
The GPSS team works closely with operations, finance, tech teams, and senior leadership to ensure consistent service delivery and drive continuous improvement.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture is known for its customer-centric focus, innovation, and operational excellence. The VRMO team plays a critical role in maintaining these values by ensuring the highest standards of trust and safety across Amazon's global verification networks.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web development or server administration focused)

Reporting Structure: This role reports directly to the Global Planning and Site Strategy (GPSS) team lead within the Verification Risk Management Operations (VRMO) team.

Technical Impact: This role has a significant impact on global verification operations, ensuring optimal resource allocation, maintaining high service levels, and driving continuous improvement through data-driven insights and innovative solutions.

Growth Opportunities:

Opportunities for career progression within the Verification Risk Management Operations (VRMO) team or other global operations teams.
Potential to take on leadership roles, driving strategic initiatives and managing teams.
Exposure to emerging technologies and continuous learning opportunities.

📝 Enhancement Note: This role offers significant growth potential for candidates with strong analytical skills, strategic thinking, and a proven track record of driving operational excellence and innovation.

🌐 Work Environment

Office Type: Corporate office with collaborative workspaces and modern facilities.

Office Location(s): Bengaluru, Karnataka, India & Hyderabad, Telangana, India

Workspace Context:

Collaborative work environment with opportunities for cross-functional interaction with operations, finance, tech teams, and senior leadership.
Access to modern development tools, multiple monitors, and testing devices.
Flexible work arrangements, including remote work options for certain roles and projects.

Work Schedule: Standard work hours with flexibility for peak periods and maintenance windows.

📝 Enhancement Note: Amazon's work environment encourages collaboration, innovation, and continuous learning, providing a dynamic and engaging atmosphere for professionals seeking to grow their careers in global operations.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief call to discuss your application, experience, and fit for the role.
Behavioral Interview: A deeper dive into your problem-solving skills, leadership style, and cultural fit.
Case Study: A hands-on exercise to assess your ability to analyze data, develop strategic plans, and drive operational excellence.
Final Interview: A conversation with senior leadership to discuss your long-term career goals, fit for the role, and next steps.

Portfolio Review Tips: N/A (This role is not web development or server administration focused)

Technical Challenge Preparation: N/A (This role is not web development or server administration focused)

ATS Keywords: Program Management, Data Analysis, SQL, Workforce Planning, Capacity Management, Risk Management, AI/ML Concepts, Process Automation, Stakeholder Management, Operational Excellence, Continuous Improvement, Forecasting, Process Optimization, Technical Solutions, Resource Allocation, Performance Metrics

📝 Enhancement Note: The interview process for this role focuses on assessing your analytical skills, strategic thinking, and cultural fit. Prepare for behavioral questions, case studies, and discussions on your experience driving operational excellence and innovation.

🛠 Technology Stack & Web Infrastructure (N/A - This role is not web development or server administration focused)

👥 Team Culture & Values

Web Development Values: N/A (This role is not web development or server administration focused)

Collaboration Style:

Cross-functional collaboration with operations, finance, tech teams, and senior leadership.
Regular governance meetings and business reviews to ensure alignment and drive continuous improvement.
Knowledge sharing and technical mentoring opportunities.

📝 Enhancement Note: Amazon's team culture emphasizes collaboration, innovation, and customer-centricity. The VRMO team works closely with other teams to maintain high service levels, drive operational excellence, and ensure the highest standards of trust and safety across Amazon's global verification networks.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing complex verification operations across multiple programs and global sites.
Developing innovative solutions using data analytics and emerging technologies to improve operational efficiency.
Optimizing resource allocation and maintaining high service levels during peak periods.

Learning & Development Opportunities:

Opportunities to learn and apply advanced data analysis techniques and tools.
Exposure to emerging technologies and continuous learning opportunities.
Potential to take on leadership roles and drive strategic initiatives.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for candidates with strong analytical skills, strategic thinking, and a proven track record of driving operational excellence and innovation.

💡 Interview Preparation

Technical Questions: N/A (This role is not web development or server administration focused)

Company & Culture Questions:

How do you approach strategic planning and capacity management in a dynamic and global environment?
Can you describe a time when you drove operational excellence and innovation in a complex organization?
How do you ensure consistent service delivery and maintain high service levels during peak periods?
How do you collaborate with cross-functional teams to drive continuous improvement and ensure alignment with business objectives?

Portfolio Presentation Strategy: N/A (This role is not web development or server administration focused)

📝 Enhancement Note: Prepare for the interview by reflecting on your experience driving operational excellence and innovation, and be ready to discuss your approach to strategic planning, capacity management, and stakeholder management in a dynamic and global environment.

📌 Application Steps

To apply for this Program Manager - Global Capacity Planning, R&C WFM team position at Amazon:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your relevant experience in program management, data analysis, and workforce planning.
Prepare for the interview process by reflecting on your experience driving operational excellence and innovation, and be ready to discuss your approach to strategic planning, capacity management, and stakeholder management in a dynamic and global environment.
Research Amazon's company culture, values, and mission to ensure a strong fit and demonstrate your enthusiasm for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Program Manager - Global Capacity Planning , R&C WFM team