📍 Job Overview

Job Title: Program Manager, Capacity Planning, NA FLEX
Company: Amazon
Location: Bellevue, Washington
Job Type: On-site
Category: Program Management
Date Posted: July 29, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Drive strategic, tactical, cross-functional, and technology projects across multiple verticals, ensuring successful delivery and execution.
Own large-scale end-to-end process changes and improve performance across multiple operational programs.
Partner with internal and external stakeholders to optimize resource allocation and project success.
Analyze data and metrics to identify process improvements and drive business initiatives.
Communicate effectively with senior management and provide expert guidance to operators and managers.

📝 Enhancement Note: This role requires a strong blend of strategic thinking, analytical skills, and cross-functional collaboration to lead complex projects and drive operational improvements within Amazon's logistics network.

💻 Primary Responsibilities

Manage and oversee various cross-functional programs, ensuring successful delivery and execution.
Develop and refine program strategies, effectively leading and motivating teams.
Set clear objectives for programs using data analytics to drive improvements and achieve metrics.
Navigate and resolve ambiguities in business scenarios using creative problem-solving skills.
Foster collaboration with internal and external partners to optimize resource allocation and project success.
Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
Bridge gaps in team dynamics, processes, and systems to prevent common project pitfalls.
Identify and mitigate risks to prevent them from escalating into major issues.
Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

📝 Enhancement Note: This role involves a mix of recurring tasks, such as regular planning activities and status meetings, and dynamic project work, including collaborating with internal teams and external partners to drive new initiatives.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field.

Experience: 3+ years of program or project management experience, with a focus on defining and implementing process improvement initiatives using data and metrics.

Required Skills:

Advanced Excel (Pivot Tables, VLookUps) and SQL skills
Proven ability to drive end-to-end delivery and communicate results to senior leadership
Experience working cross-functionally with tech and non-tech teams
Strong analytical skills and data-driven decision-making
Excellent communication and stakeholder management skills

Preferred Skills:

Experience in driving process improvements and building processes, project management, and schedules
Familiarity with Amazon's operations and logistics network

📝 Enhancement Note: While not explicitly stated, this role likely requires experience in a fast-paced, dynamic environment, as well as the ability to adapt to changing priorities and tight deadlines.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: $66,800 - $142,800 per year, dependent on location and experience.

Benefits:

Medical, financial, and other benefits (visit Amazon's Employee Benefits page for more information)

Working Hours: Full-time, 40 hours per week

📝 Enhancement Note: Amazon's compensation reflects the cost of labor across several US geographic markets. The provided salary range accounts for these variations.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and technology

Company Size: Amazon is a large, multinational corporation with a diverse range of business units and teams.

Founded: 1994, with a focus on e-commerce and expanding into various tech services and products.

Team Structure:

The Program Manager will work cross-functionally with various teams, including engineering, operations, and external partners.
This role reports directly to the Program Manager's leader within the NA FLEX organization.

Development Methodology:

Amazon uses Agile methodologies, with a focus on iterative development, continuous improvement, and customer-centric processes.
The Program Manager will be responsible for driving process improvements and ensuring project milestones are met.

Company Website: Amazon.com

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and high-performance work environment. The Program Manager should be comfortable working in a fast-paced, dynamic setting and driving results through collaboration and data-driven decision-making.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level management position within Amazon's operations and logistics network. The Program Manager is responsible for driving strategic projects and process improvements, working cross-functionally with various teams to achieve business goals.

Reporting Structure: This role reports directly to the Program Manager's leader within the NA FLEX organization.

Technical Impact: The Program Manager will have a significant impact on Amazon's operational efficiency, customer experience, and overall business performance by driving process improvements and ensuring project success across multiple verticals.

Growth Opportunities:

Program Manager II: After successfully managing multiple programs and driving operational improvements, the Program Manager may advance to a Program Manager II role, overseeing more complex projects and teams.
Senior Program Manager: With continued success and a proven track record of driving strategic initiatives, the Program Manager may progress to a Senior Program Manager role, leading larger teams and more complex projects.
Operations Manager: As the Program Manager gains experience and demonstrates strong leadership skills, they may transition into an Operations Manager role, focusing on day-to-day operations and strategic planning.

📝 Enhancement Note: Career growth opportunities within Amazon are based on individual performance, the complexity of projects managed, and the ability to drive results through collaboration and data-driven decision-making.

🌐 Work Environment

Office Type: Amazon's Bellevue office is a modern, collaborative workspace designed to foster innovation and productivity.

Office Location(s): Bellevue, Washington

Workspace Context:

Collaborative environment: The Program Manager will work closely with various teams, including engineering, operations, and external partners, to drive project success and process improvements.
Development tools: Amazon provides access to various tools and resources to support project management, data analysis, and communication, such as JIRA, Confluence, and Amazon's internal communication platforms.
Workspace flexibility: The Program Manager may have the opportunity to work from home or other Amazon offices, depending on the specific needs of the projects and teams they support.

Work Schedule: Full-time, with a standard workweek of 40 hours. The Program Manager may need to work flexible hours or be on-call to support project deadlines and maintenance windows.

📝 Enhancement Note: While not explicitly stated, the work environment at Amazon is fast-paced, dynamic, and focused on driving results through collaboration and data-driven decision-making. The Program Manager should be comfortable working in a high-pressure environment and adapting to changing priorities.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone conversation to assess communication skills and fit for the role.
Behavioral Interview: A deeper dive into the candidate's experience, focusing on problem-solving, collaboration, and leadership skills.
Case Study: A case study or project management challenge to evaluate the candidate's analytical and strategic thinking.
Final Interview: A meeting with the hiring manager or other senior leaders to discuss the candidate's fit for the role and team.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: While not explicitly stated, the interview process for this role likely focuses on assessing the candidate's problem-solving skills, analytical thinking, and ability to work collaboratively with various teams to drive project success and process improvements.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Web Development Values: (N/A)

Collaboration Style:

Cross-functional integration: The Program Manager will work closely with various teams, including engineering, operations, and external partners, to drive project success and process improvements.
Code review culture: While not explicitly stated, Amazon's collaborative work environment likely encourages peer review and feedback on project plans, process improvements, and other deliverables.
Knowledge sharing: Amazon fosters a culture of learning and growth, with various training programs, workshops, and mentorship opportunities available to employees.

📝 Enhancement Note: Amazon's team culture is focused on collaboration, innovation, and customer obsession. The Program Manager should be comfortable working in a fast-paced, dynamic environment and driving results through collaboration and data-driven decision-making.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Process improvement: Identifying and implementing process improvements to drive operational efficiency and customer experience.
Cross-functional collaboration: Working effectively with various teams, including engineering, operations, and external partners, to drive project success and process improvements.
Stakeholder management: Managing relationships with internal and external stakeholders, balancing competing priorities and ensuring project success.

Learning & Development Opportunities:

Training and development: Amazon offers various training programs, workshops, and mentorship opportunities to support employee growth and development.
Cross-functional projects: Working on projects that span multiple teams and business units, providing exposure to different aspects of Amazon's operations and logistics network.
Leadership development: Gaining experience in leading teams, driving strategic initiatives, and managing projects to build leadership skills and advance within the organization.

📝 Enhancement Note: The Program Manager will face various challenges in driving process improvements, collaborating with cross-functional teams, and managing stakeholders. These challenges provide opportunities for growth and development, as well as the chance to make a significant impact on Amazon's operational efficiency and customer experience.

💡 Interview Preparation

Technical Questions:

Project management: Describe your experience with project management, including your approach to planning, execution, and risk mitigation.
Process improvement: Walk us through a time when you identified and implemented a process improvement, highlighting your data-driven approach and the results achieved.
Stakeholder management: Share an example of a challenging stakeholder situation and how you navigated it to achieve project success.

Company & Culture Questions:

Amazon's culture: How do you see yourself fitting into Amazon's customer-obsessed, innovative, and high-performance work environment?
Teamwork: Describe your experience working cross-functionally with various teams, including engineering, operations, and external partners.
Adaptability: How do you handle changing priorities and tight deadlines in a fast-paced, dynamic environment?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: The interview process for this role likely focuses on assessing the candidate's problem-solving skills, analytical thinking, and ability to work collaboratively with various teams to drive project success and process improvements. The candidate should be prepared to discuss their experience with project management, process improvement, and stakeholder management, as well as their fit for Amazon's culture and work environment.

📌 Application Steps

To apply for this Program Manager, Capacity Planning, NA FLEX position at Amazon:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on project management, process improvement, and stakeholder management.
Prepare for the interview process by reflecting on your experience and developing examples of your problem-solving skills, analytical thinking, and collaborative approach to project management.
Research Amazon's company culture, values, and operations to demonstrate your fit for the role and organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Program Manager, Capacity Planning, NA FLEX