📍 Job Overview

Job Title: Program Manager, APAC Data Center Delivery Operations
Company: Amazon
Location: Singapore, Singapore
Job Type: On-site
Category: Program Management
Date Posted: June 26, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Drive operational excellence for AWS data center delivery programs across APAC.
Optimize core tools and systems, engaging with users to prioritize feature requests and manage SLAs.
Lead root cause analysis (5Whys) and implement systemic solutions to reduce costs and recurring issues.
Collaborate cross-functionally with various AWS teams to ensure seamless data center planning and delivery.

📝 Enhancement Note: This role requires a balance of technical acumen, strong stakeholder management, and a data-driven approach to process improvement. Candidates should be comfortable working in a dynamic, fast-paced environment and have a proven track record of delivering results.

💻 Primary Responsibilities

Single-threaded owner for the organization's root cause analysis (5Whys) and lessons learned program.
Review, recommend, and track key systemic solutions to identified root cause themes across data center planning and delivery org.
Implement and track success measures for 5Whys and lessons learned programs to reduce cost and recurring issues that impact the business.
Engage with users to prioritize feature requests, manage SLAs, and improve core tools and systems.
Collaborate with cross-functional teams to ensure seamless data center planning and delivery across APAC.

📝 Enhancement Note: This role involves a high degree of cross-functional collaboration and requires strong communication skills to effectively work with various stakeholders and teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Engineering, or a related discipline).

Experience: 3+ years of program or project management experience, with a focus on process improvement initiatives using data and metrics.

Required Skills:

Advanced Excel skills (Pivot Tables, VLookUps)
SQL proficiency
Strong data analysis and metrics tracking skills
Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization
Proven ability to define program requirements and use data to determine improvements
Root cause analysis (5Whys) and problem-solving skills
Operational excellence mindset and customer obsession

Preferred Skills:

Experience in data center planning, delivery, or operations
Familiarity with AWS services and infrastructure
Knowledge of project management tools (e.g., JIRA, Asana, or similar)

📝 Enhancement Note: Candidates with experience in data center operations or infrastructure will have a strong advantage in this role. Familiarity with AWS services and relevant tools is also beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Process Improvement Projects: Highlight your experience in defining and implementing process improvement initiatives using data and metrics.
Root Cause Analysis Case Studies: Demonstrate your ability to perform root cause analysis (5Whys) and implement systemic solutions to reduce costs and recurring issues.
Stakeholder Management Examples: Showcase your experience in managing multiple stakeholders at varied levels of the organization.

Technical Documentation:

Process Documentation: Provide clear and concise documentation outlining your process improvement initiatives, including data-driven decision-making and metrics tracking.
Root Cause Analysis Reports: Include detailed reports on your root cause analysis (5Whys) findings and the systemic solutions you implemented to address identified issues.
Stakeholder Management Strategies: Describe your approach to managing multiple stakeholders and ensuring their needs are met.

📝 Enhancement Note: For this role, focus on demonstrating your data analysis, problem-solving, and stakeholder management skills through your portfolio. Highlight specific examples of process improvement initiatives, root cause analysis, and stakeholder engagement.

💵 Compensation & Benefits

Salary Range: SGD 120,000 - 180,000 per annum (based on market research and experience level)

Benefits:

Comprehensive health, dental, and vision care plans
Retirement savings plan with company match
Generous paid time off and parental leave policies
Employee discounts on Amazon products and services
Opportunities for career growth and professional development

Working Hours: Full-time, 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The provided salary range is an estimate based on market research and experience level. Actual compensation may vary based on factors such as skills, qualifications, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud computing services

Company Size: Large (over 1,000,000 employees globally)

Founded: 1994

Team Structure:

Data Center Planning & Delivery: Responsible for designing, planning, and delivering AWS data centers worldwide.
Data Center Operations: Ensures the smooth operation and maintenance of AWS data centers.
Cross-functional Teams: Collaborates with various AWS teams, such as software engineering, hardware engineering, and supply chain management.

Development Methodology:

Agile/Scrum methodologies for sprint planning and project management.
Cross-functional collaboration with design, marketing, and business teams to ensure seamless data center planning and delivery.
Data-driven decision-making and continuous improvement mindset.

Company Website: www.amazon.com

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and data-driven decision-making. This role aligns well with these cultural aspects, emphasizing operational excellence and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (2-5 years) program management role, with opportunities for growth into senior management or specialized technical roles.

Reporting Structure: This role reports directly to the Data Center Delivery Operations Manager and works closely with cross-functional teams across AWS.

Technical Impact: This role has a significant impact on AWS data center planning, delivery, and operations, ensuring the smooth operation of the cloud infrastructure that supports Amazon's global customer base.

Growth Opportunities:

Senior Program Management Roles: Transition into senior program management roles, overseeing larger teams and more complex projects.
Specialized Technical Roles: Pursue specialized technical roles within AWS, such as data center engineering or infrastructure architecture.
Leadership Development: Develop leadership skills through mentoring, coaching, and project management experience.

📝 Enhancement Note: This role offers strong growth potential within AWS, with opportunities for career progression into senior management or specialized technical roles. Candidates should be prepared to take on increasing responsibilities and demonstrate a strong commitment to continuous learning and development.

🌐 Work Environment

Office Type: Modern, collaborative workspaces with state-of-the-art technology and amenities.

Office Location(s): Singapore, Singapore

Workspace Context:

Collaborative Workspaces: Encourage cross-functional collaboration and teamwork.
Technical Equipment: Provide access to modern hardware, software, and tools to support data analysis, project management, and stakeholder engagement.
Flexible Work Arrangements: Offer flexible work arrangements, including remote work options for certain roles and projects.

Work Schedule: Full-time, 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Amazon's work environment is designed to foster collaboration, innovation, and employee well-being. Candidates can expect modern, well-equipped workspaces and flexible work arrangements to support their success.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief conversation to assess communication skills, cultural fit, and understanding of the role.
Technical Deep Dive: A detailed discussion of your process improvement, root cause analysis, and stakeholder management experiences, with a focus on data-driven decision-making and problem-solving.
Behavioral Questions: Assess your problem-solving skills, adaptability, and cultural fit through behavioral-based questions.
Final Interview: A meeting with the hiring manager to discuss your fit for the role and the team, as well as any remaining questions.

Portfolio Review Tips:

Process Improvement Projects: Highlight the data-driven approach, metrics tracking, and impact of your process improvement initiatives.
Root Cause Analysis Case Studies: Emphasize your ability to perform root cause analysis (5Whys) and implement systemic solutions to reduce costs and recurring issues.
Stakeholder Management Strategies: Demonstrate your ability to manage multiple stakeholders and ensure their needs are met through clear communication and collaboration.

Technical Challenge Preparation:

Data Analysis: Brush up on your data analysis skills, including Excel (Pivot Tables, VLookUps) and SQL, to ensure you can effectively analyze and interpret data.
Problem-Solving: Practice problem-solving techniques and root cause analysis (5Whys) to demonstrate your ability to identify and address complex issues.
Stakeholder Management: Prepare examples of successful stakeholder management strategies and how you've navigated challenging situations in the past.

ATS Keywords: (Organized by category)

Program Management: Agile, Scrum, Project Management, Stakeholder Management, Process Improvement, Operational Excellence
Data Analysis: Excel, Pivot Tables, VLookUps, SQL, Metrics Tracking, Data-driven Decision Making
Root Cause Analysis: 5Whys, Problem Solving, Systemic Solutions, Cost Reduction
Soft Skills: Communication, Collaboration, Adaptability, Leadership, Customer Obsession
Industry Terms: AWS, Data Center, Infrastructure, Cloud Computing, E-commerce

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit. Candidates should focus on demonstrating their data analysis, process improvement, and stakeholder management skills throughout the interview process.

🛠 Technology Stack & Web Infrastructure

Program Management Tools:

JIRA: Track progress, manage tasks, and collaborate with cross-functional teams.
Confluence: Document processes, share knowledge, and facilitate collaboration.
Excel: Analyze data, create reports, and perform data-driven decision-making.
SQL: Query and manipulate data to gain insights and drive process improvement.

Data Center Infrastructure:

AWS Services: Familiarize yourself with AWS services, such as EC2, RDS, and S3, to understand the infrastructure that supports Amazon's global customer base.
Data Center Hardware: Gain a basic understanding of data center hardware, including servers, storage, networking, power, and cooling equipment.

📝 Enhancement Note: While this role does not require deep technical knowledge of AWS services or data center infrastructure, a basic understanding of these components will be beneficial for success in the position.

👥 Team Culture & Values

Web Development Values:

Customer Obsession: Focus on understanding and meeting the needs of AWS customers, both internal and external.
Invent and Simplify: Embrace a culture of innovation and continuous improvement, always seeking to simplify complex processes and systems.
Learn and Be Curious: Foster a culture of learning and curiosity, encouraging team members to ask questions, seek out new information, and share knowledge with others.
Hire and Develop the Best: Attract and retain top talent by providing opportunities for growth, development, and mentorship.

Collaboration Style:

Cross-functional Collaboration: Work closely with various AWS teams, such as software engineering, hardware engineering, and supply chain management, to ensure seamless data center planning and delivery.
Data-driven Decision Making: Use data and metrics to inform decision-making and drive process improvement.
Continuous Improvement: Foster a culture of continuous improvement, always seeking to optimize processes and systems for better results.

📝 Enhancement Note: Amazon's team culture is characterized by customer obsession, innovation, and data-driven decision-making. Candidates should be prepared to embrace these values and contribute to a collaborative, high-performing team environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Process Complexity: Navigate complex, multi-step processes and identify opportunities for simplification and optimization.
Data Analysis: Analyze large datasets to identify trends, patterns, and insights that inform decision-making and drive process improvement.
Stakeholder Management: Manage multiple stakeholders with competing priorities and ensure alignment with overall data center planning and delivery objectives.

Learning & Development Opportunities:

Process Improvement Training: Participate in training programs focused on process improvement, data analysis, and stakeholder management to enhance your skills and advance your career.
AWS Certification: Pursue AWS certification to demonstrate your expertise in AWS services and infrastructure.
Leadership Development: Develop your leadership skills through mentoring, coaching, and project management experience.

📝 Enhancement Note: This role presents numerous opportunities for learning, growth, and development. Candidates should be prepared to embrace challenges, seek out new learning opportunities, and contribute to a culture of continuous improvement.

💡 Interview Preparation

Technical Questions:

Process Improvement: Describe a process improvement initiative you led, including your data-driven approach, metrics tracking, and the impact of your efforts.
Root Cause Analysis: Walk through a root cause analysis (5Whys) case study, highlighting your problem-solving skills, data-driven decision-making, and the systemic solutions you implemented.
Stakeholder Management: Provide an example of a challenging stakeholder management situation and how you navigated it to achieve a successful outcome.

Company & Culture Questions:

AWS Culture: Explain how you align with Amazon's customer obsession, innovation, and data-driven decision-making values.
Team Dynamics: Describe your experience working in a collaborative, cross-functional team environment and how you've contributed to a high-performing team culture.
Adaptability: Share an example of a time when you had to adapt to significant changes in your role or the broader organization, and how you approached the situation.

Portfolio Presentation Strategy:

Process Improvement Projects: Highlight the data-driven approach, metrics tracking, and impact of your process improvement initiatives through clear, concise, and visually appealing presentations.
Root Cause Analysis Case Studies: Use visual aids, such as flowcharts and diagrams, to illustrate your root cause analysis (5Whys) findings and the systemic solutions you implemented.
Stakeholder Management Strategies: Prepare a portfolio that showcases your ability to manage multiple stakeholders and ensure their needs are met through clear communication, collaboration, and data-driven decision-making.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit. Candidates should focus on demonstrating their data analysis, process improvement, and stakeholder management skills throughout the interview process.

📌 Application Steps

To apply for this Program Manager, APAC Data Center Delivery Operations position:

Submit your application through the Amazon Jobs portal, highlighting your relevant experience, skills, and accomplishments.
Prepare your portfolio by showcasing your process improvement, root cause analysis, and stakeholder management experiences, with a focus on data-driven decision-making and problem-solving.
Research Amazon's company culture and data center delivery operations to ensure a strong understanding of the role, the team, and the broader organization.
Practice your interview skills by preparing for technical, behavioral, and company-specific questions, and rehearsing your responses with a friend, mentor, or career coach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Program Manager, APAC Data Center Delivery Operations