Principal System Administrator- Network Operations Center-

📍 Job Overview

• Job Title: Principal System Administrator - Network Operations Center
• Company: RTX
• Location: Springfield, VA, United States
• Job Type: On-site
• Category: System Administrator
• Date Posted: 2025-06-11
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Responsible for monitoring and managing a Raytheon program's Infrastructure Service Provider (ISP) hosting equipment and services in a classified environment.
• Key responsibilities include monitoring system dashboards, creating incidents, troubleshooting services, and coordinating with other service providers.
• Must have an active TS/SCI with poly security clearance and an active DoD 8570 IAT Level 2 certification on start date.

💻 Primary Responsibilities

• Monitor the Infrastructure Service Provider (ISP) hosting equipment and services, consisting of computers (server), networks, storage, and backup & archive, in a fast-paced environment.
• Answer and manage calls in a 24x7 monitoring center, providing prompt and professional responses to incidents and inquiries.
• Monitor system dashboards for the status of services, create Incidents in the Incident Management system, and assign Incidents to the appropriate Tier-2/Tier-3 assignment groups.
• Troubleshoot services to restore full Mission Capability and coordinate with other service providers when incidents span system boundaries.
• Investigate and rectify procedural discrepancies and identify areas of process improvement.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in a relevant field

Experience:

• Minimum of 5 years of prior relevant experience in a technical operations environment
• Experience with Windows and Linux operating systems
• Experience with virtual/cloud computing technologies such as Citrix, VMware, and Amazon Web Services (AWS)
• Experience with storage products from Oracle, EMC, Dell, Isilon, NetApp
• Experience with Science Logic

Required Skills:

• Active TS/SCI with poly security clearance
• Active DoD 8570 IAT Level 2 certification (or higher) on start date (Professional Certifications: Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND+)

Preferred Skills:

• Excellent interpersonal and communication skills, with a focus on clarity and professionalism
• Experience with Science Logic
• Experience with virtual/cloud computing technologies such as Citrix, VMware, and Amazon Web Services (AWS)

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:
  • Demonstrate experience in system administration, network operations, and incident management
  • Showcase troubleshooting skills and problem-solving abilities
  • Highlight experience with Windows, Linux, and cloud computing technologies
• Technical Documentation:
  • Provide detailed documentation of system administration processes, incident management procedures, and cloud infrastructure configurations
  • Include code quality, commenting, and documentation standards for all relevant projects

💵 Compensation & Benefits

• Salary Range: $82,000 - $164,000 USD per year
• Benefits:
  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) match and flexible spending accounts
  • Flexible work schedules and employee assistance program
  • Employee Scholar Program, parental leave, paid time off, and holidays

🎯 Team & Company Context

🏢 Company Culture

• Industry: Defense and aerospace
• Company Size: Large (10,000+ employees)
• Founded: 1922
• Team Structure: Large, multi-disciplinary teams with specialized roles and cross-functional collaboration
• Development Methodology: Agile/Scrum methodologies and continuous integration/continuous deployment (CI/CD) pipelines

📈 Career & Growth Analysis

• Web Technology Career Level: Senior System Administrator - Network Operations Center
• Reporting Structure: Reports directly to the Network Operations Center Manager
• Technical Impact: Significant influence on mission-critical systems, user experience, and infrastructure decisions

🌐 Work Environment

• Office Type: On-site, 24x7 monitoring center with a fast-paced environment
• Office Location(s): Springfield, VA, United States
• Workspace Context:
  • Collaborative workspace with multiple monitors and testing devices available
  • Cross-functional team interaction and regular communication with other service providers
• Work Schedule: Panama Schedule (2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off, each team works the same shift for 28 days then switches to the other shift for the next 28 days)

📄 Application & Technical Interview Process

• Interview Process:
  • Technical assessment of system administration skills, incident management experience, and cloud computing knowledge
  • Behavioral and situational interviews to evaluate communication skills, problem-solving abilities, and cultural fit
• Portfolio Review Tips:
  • Highlight relevant projects showcasing system administration, network operations, and incident management experience
  • Include detailed documentation of system administration processes, incident management procedures, and cloud infrastructure configurations
• Technical Challenge Preparation:
  • Brush up on Windows, Linux, and cloud computing technologies
  • Practice incident management scenarios and troubleshooting exercises
  • Familiarize yourself with the company's development methodologies and CI/CD pipelines

🛠 Technology Stack & Web Infrastructure

• Operating Systems: Windows and Linux
• Cloud Computing Platforms: Citrix, VMware, and Amazon Web Services (AWS)
• Storage Products: Oracle, EMC, Dell, Isilon, NetApp
• Monitoring Tools: Science Logic
• Development Methodologies: Agile/Scrum methodologies and CI/CD pipelines

👥 Team Culture & Values

• Web Development Values:
  • Safety: Prioritize the security and stability of mission-critical systems
  • Trust: Foster a culture of trust and transparency within the team and with stakeholders
  • Respect: Value the expertise and contributions of team members and colleagues
  • Accountability: Take ownership of tasks and responsibilities, and hold oneself and others accountable for results
  • Collaboration: Encourage cross-functional teamwork and knowledge sharing
  • Innovation: Embrace continuous learning and improvement in system administration and incident management practices
• Collaboration Style:
  • Cross-functional integration between system administrators, network engineers, and other IT professionals
  • Code review culture and peer programming practices
  • Knowledge sharing, technical mentoring, and continuous learning

🌱 Challenges & Growth Opportunities

• Technical Challenges:
  • Troubleshooting complex system issues and resolving high-priority incidents
  • Optimizing cloud infrastructure for performance, scalability, and security
  • Managing and monitoring large-scale, mission-critical systems in a 24x7 environment
• Learning & Development Opportunities:
  • Gain experience in a large, defense-focused organization with a diverse technology stack
  • Develop expertise in incident management, cloud computing, and system administration
  • Contribute to the development and improvement of network operations center processes and procedures

💡 Interview Preparation

• Technical Questions:
  • System administration and incident management scenarios
  • Cloud computing and infrastructure design questions
  • Windows and Linux operating system configuration and troubleshooting exercises
• Company & Culture Questions:
  • In-depth understanding of the company's mission, values, and culture
  • Examples of how you have demonstrated the company's core values in previous roles
  • Strategies for fostering a culture of trust, collaboration, and continuous learning within the team
• Portfolio Presentation Strategy:
  • Highlight relevant projects and accomplishments that demonstrate your system administration, incident management, and cloud computing skills
  • Include detailed documentation and case studies of your technical contributions and the impact you've made in previous roles

📌 Application Steps

To apply for this Principal System Administrator - Network Operations Center position:

1. Submit your application through the application link provided
2. Customize your resume to emphasize your system administration, incident management, and cloud computing skills and experience
3. Prepare a portfolio showcasing your relevant projects, system administration processes, and incident management procedures
4. Research the company's mission, values, and culture to demonstrate your fit for the role and the organization