📍 Job Overview

Job Title: Principal Cloud Managed Services Engineer
Company: NTT Ltd.
Location: Michigan, United States (Remote)
Job Type: Full-Time
Category: DevOps Engineer, System Administrator, Cloud Infrastructure Specialist
Date Posted: March 6, 2025
Experience Level: 10+ years
Remote Status: Remote (Solely)

🚀 Role Summary

Key Responsibilities: Design, implement, and manage complex cloud-based solutions for clients. Provide highly technical support and act as a subject matter expert in cloud solutions. Collaborate with cross-functional teams and guide other engineers.
Key Skills: Cloud Technologies, Managed Services, Cloud Solutions, Technical Support, Cloud Security, Performance Optimization, Troubleshooting, Documentation, Scripting, Automation, Project Management, Client Communication, Vendor Management, Disaster Recovery, Emerging Technologies, Interpersonal Skills

📝 Enhancement Note: This role requires a high level of technical expertise and experience in cloud technologies and managed services. The ideal candidate will have a proven track record of delivering complex cloud solutions and providing exceptional technical support.

💻 Primary Responsibilities

Cloud Infrastructure Management: Create and maintain the cloud-based infrastructure of managed services to clients. Ensure adherence to best practices and industry standards.
Technical Support & Consultation: Provide highly technical or sophisticated support across cloud technologies and solutions. Act as a consultant in the field, ensuring complex contracted Managed Services outcomes are delivered to the client.
Cloud Solution Design & Architecture: Lead the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives. Oversee the implementation of cloud solutions, including cloud design, configuration, and deployment.
Performance Optimization & Security: Monitor and optimize the performance of clients' cloud-based infrastructures. Implement and maintain cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
Incident Resolution & Knowledge Sharing: Lead the troubleshooting and resolution of highly complex cloud-related incidents and problems. Share knowledge, document issues, and push knowledge down to other engineers.
Process Enhancement & Innovation: Continuously identify opportunities to improve cloud performance, security, and service delivery. Drive process enhancements and technological advancements to meet the evolving needs of clients.
Project Management & Documentation: Manage and implement projects within the technology domain. Develop scripts and automation solutions, streamlining network operations, and enhancing efficiency. Create and maintain comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.

📝 Enhancement Note: This role requires a strong focus on problem-solving, leadership, and communication skills. The ideal candidate will be able to handle multiple tasks and priorities effectively, while also providing exceptional support to clients and internal teams.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent qualification in Information Technology/Computing or demonstrated equivalent work experience.

Experience: Extensive experience in managed services, cloud technologies, and ticketing tools. Experience working in multiple large global enterprise client outsourcing projects and vendor management. In-depth experience and understanding of the IT industry and standards for IT service management.

Required Skills:

Excellent problem-solving skills and ability to identify complex cloud issues.
In-depth knowledge of cloud technologies and managed services concepts.
Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
Demonstrated leadership skills with effective communication and interpersonal skills.
Project management skills and the ability to handle multiple tasks and priorities effectively.
Excellent scripting/programming skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.

Preferred Skills:

Relevant certifications such as VMware, Microsoft Azure, AWS, Veeam, Rubrik, Zerto, Pure, vxrail, Google Cloud Platform, or Oracle Cloud Infrastructure.
Experience in more than one area of expertise and across emerging technology and trends impacting IT operations.
Experience in designing, implementing, and managing complex enterprise cloud solutions.

📝 Enhancement Note: While relevant certifications are preferred, the ideal candidate will have a strong foundation in cloud technologies and managed services, with a proven ability to deliver complex solutions and provide exceptional technical support.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate extensive experience in managed services and cloud technologies through previous projects and case studies.
Showcase problem-solving skills and ability to identify complex cloud issues, brainstorm potential solutions, and choose the best way to resolve an issue.
Highlight leadership skills and ability to guide other engineers and collaborate with cross-functional teams.

Technical Documentation:

Provide comprehensive technical documentation, including technical diagrams, configurations, and operational procedures for previous cloud projects.
Demonstrate strong scripting/programming skills through code samples and automation solutions.
Showcase experience in managing and implementing projects within the technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.

📝 Enhancement Note: The ideal candidate will have a well-structured portfolio that showcases their technical expertise, leadership skills, and ability to deliver complex cloud solutions. The portfolio should also demonstrate the candidate's ability to optimize performance, ensure security, and drive process enhancements.

💵 Compensation & Benefits

Salary Range: $150,000 - $180,000 per year (Estimated based on regional market rates for experienced cloud infrastructure specialists in the United States)

Benefits:

Competitive benefits package, including health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off, including vacation, sick leave, and holidays.
Employee assistance program.
Tuition reimbursement and professional development opportunities.
Employee discounts on various products and services.

Working Hours: 40 hours per week, with flexible scheduling to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: The estimated salary range is based on regional market rates for experienced cloud infrastructure specialists in the United States. The actual salary may vary depending on the candidate's qualifications, experience, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT Ltd. is a global technology and business solutions provider, serving 75% of the Fortune Global 100. The company specializes in business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity.

Company Size: NTT Ltd. is a large organization with a global presence, employing over 100,000 professionals across more than 50 countries. This size allows for extensive resources, diverse expertise, and numerous opportunities for career growth and development.

Founded: NTT Ltd. was founded in 2019, following the integration of several leading technology and business services providers. The company has a rich history dating back to the 1960s, with its roots in Japan.

Team Structure:

The Principal Cloud Managed Services Engineer will work within the Cloud Infrastructure team, collaborating with other engineers, architects, and project managers.
The role will report directly to the Cloud Infrastructure Manager and work closely with various internal teams, such as IT Service Management, Vendor Management, and Client Relationship Management.
The team follows an Agile/Scrum methodology, with regular sprint planning and stand-up meetings to ensure efficient project delivery and collaboration.

Development Methodology:

The team follows an Agile/Scrum methodology, with regular sprint planning and stand-up meetings to ensure efficient project delivery and collaboration.
Code reviews, testing, and quality assurance practices are in place to ensure the delivery of high-quality cloud solutions.
Deployment strategies, CI/CD pipelines, and server management are key aspects of the team's development process.

Company Website: https://us.nttdata.com/

📝 Enhancement Note: NTT Ltd. is a global leader in technology and business solutions, with a strong focus on innovation, quality, and customer satisfaction. The company's culture encourages continuous learning, collaboration, and growth, providing an ideal environment for cloud infrastructure specialists to thrive.

📈 Career & Growth Analysis

Web Technology Career Level: The Principal Cloud Managed Services Engineer role is a senior-level position, requiring extensive experience in cloud technologies and managed services. This role offers significant technical impact, with the opportunity to lead complex cloud projects and provide guidance to other engineers.

Reporting Structure: The role reports directly to the Cloud Infrastructure Manager and works closely with various internal teams, providing technical expertise and guidance to drive project success.

Technical Impact: The Principal Cloud Managed Services Engineer has a significant technical influence on cloud products, user experience, and infrastructure decisions. This role is responsible for designing, implementing, and managing complex cloud solutions that meet the unique requirements and business objectives of clients.

Growth Opportunities:

Technical Leadership: The role offers opportunities for technical leadership, with the potential to mentor other engineers, lead projects, and drive innovation in cloud infrastructure.
Architecture & Design: As a senior-level role, the Principal Cloud Managed Services Engineer has the opportunity to contribute to and influence the architecture and design of managed cloud solutions.
Emerging Technologies: The role provides exposure to emerging technologies and trends in cloud infrastructure, with opportunities to learn and apply new skills to drive innovation and improve service delivery.

📝 Enhancement Note: The Principal Cloud Managed Services Engineer role offers significant growth opportunities for experienced cloud infrastructure specialists looking to advance their careers in a dynamic and innovative environment.

🌐 Work Environment

Office Type: NTT Ltd. operates a hybrid work environment, with a combination of on-site and remote work arrangements. The Principal Cloud Managed Services Engineer role is remote solely, allowing for flexible scheduling and work-life balance.

Office Location(s): The role is based in Michigan, United States, with the opportunity to work remotely from other locations within the United States.

Workspace Context:

The remote work arrangement allows for a flexible and comfortable workspace, tailored to the individual's preferences and needs.
The team provides access to development tools, multiple monitors, and testing devices to ensure efficient and effective project delivery.
The remote work arrangement encourages collaboration and communication, with regular team meetings and virtual workshops to facilitate knowledge sharing and technical mentoring.

Work Schedule: The role follows a standard work schedule of 40 hours per week, with flexible scheduling to accommodate project deadlines and maintenance windows. The team operates on an Agile/Scrum methodology, with regular sprint planning and stand-up meetings to ensure efficient project delivery and collaboration.

📝 Enhancement Note: The remote work arrangement provides experienced cloud infrastructure specialists with the flexibility to balance work and personal responsibilities while maintaining a high level of productivity and collaboration with the team.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: The interview process begins with a technical assessment, focusing on cloud technologies, managed services, and problem-solving skills. Candidates should be prepared to discuss their experience with cloud infrastructure, performance optimization, and security.
Cloud Architecture & Design: The second stage of the interview process focuses on cloud architecture and design, with an emphasis on system design and optimization strategies. Candidates should be prepared to discuss their experience with cloud design, configuration, and deployment.
Problem-Solving & Communication: The final stage of the interview process assesses problem-solving skills and communication, with a focus on technical explanation articulation and stakeholder communication.
Final Evaluation: The final evaluation criteria focus on technical impact, cultural fit, and the candidate's ability to drive project success and deliver exceptional client outcomes.

Portfolio Review Tips:

Tailor the portfolio to showcase experience in cloud technologies, managed services, and problem-solving.
Include case studies and project examples that demonstrate the ability to design, implement, and manage complex cloud solutions.
Highlight leadership skills and the ability to collaborate with cross-functional teams to deliver exceptional client outcomes.

Technical Challenge Preparation:

Familiarize yourself with the latest trends and best practices in cloud technologies and managed services.
Brush up on your scripting/programming skills and prepare for coding challenges that focus on cloud infrastructure, performance optimization, and security.
Practice explaining technical concepts and solutions in a clear and concise manner, with a focus on stakeholder communication.

ATS Keywords: (Organized by category)

Programming Languages: Python, Perl, Ruby, Bash, PowerShell
Cloud Technologies: AWS, Azure, Google Cloud Platform, VMware, Oracle Cloud Infrastructure, Zerto, Pure, vxrail
Server Technologies: Linux, Windows, Docker, Kubernetes, Terraform, Ansible, Puppet, Chef
Databases: MySQL, PostgreSQL, MongoDB, AWS RDS, Azure SQL Database, Google Cloud SQL
Tools: JIRA, ServiceNow, Jenkins, Git, GitHub, Jenkins, Jenkins X, Prometheus, Grafana, Nagios, Zabbix
Methodologies: Agile, Scrum, ITIL, COBIT, ISO/IEC 27001, ISO/IEC 27002
Soft Skills: Leadership, Communication, Teamwork, Problem-Solving, Time Management, Project Management
Industry Terms: Managed Services, Cloud Solutions, Infrastructure as Code, Multi-Cloud, Hybrid Cloud, Serverless Architecture, Containerization, Microservices, DevOps, CI/CD, IT Service Management

📝 Enhancement Note: The interview process for the Principal Cloud Managed Services Engineer role is designed to assess the candidate's technical expertise, leadership skills, and ability to deliver exceptional client outcomes. The ideal candidate will have a strong portfolio, excellent communication skills, and a deep understanding of cloud technologies and managed services.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

Cloud Platforms: AWS, Azure, Google Cloud Platform, VMware, Oracle Cloud Infrastructure
Server Technologies: Linux, Windows, Docker, Kubernetes
Database Technologies: MySQL, PostgreSQL, MongoDB, AWS RDS, Azure SQL Database, Google Cloud SQL
Infrastructure Tools: Terraform, Ansible, Puppet, Chef, Jenkins, Jenkins X, Prometheus, Grafana, Nagios, Zabbix

Development & DevOps Tools:

Version Control: Git, GitHub
CI/CD Pipelines: Jenkins, Jenkins X
Monitoring Tools: Prometheus, Grafana, Nagios, Zabbix
Containerization: Docker, Kubernetes
Orchestration: Kubernetes, Jenkins X
Infrastructure as Code: Terraform, Ansible, Puppet, Chef

📝 Enhancement Note: The Principal Cloud Managed Services Engineer role requires a strong understanding of cloud technologies, server platforms, and infrastructure tools. The ideal candidate will have experience with multiple cloud platforms, server technologies, and infrastructure tools, with a focus on performance optimization, security, and service delivery.

👥 Team Culture & Values

Web Development Values:

User-Centric Design: Prioritize user experience and accessibility in cloud solutions, ensuring that clients' unique requirements and business objectives are met.
Performance Optimization: Continuously monitor and optimize cloud-based infrastructures to ensure exceptional performance and scalability.
Security by Design: Implement and maintain cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
Collaboration & Knowledge Sharing: Foster a culture of collaboration and knowledge sharing, with a focus on technical mentoring and continuous learning.
Innovation & Emerging Technologies: Embrace emerging technologies and trends in cloud infrastructure, driving process enhancements and technological advancements to meet the evolving needs of clients.

Collaboration Style:

Cross-Functional Integration: Collaborate with various internal teams, such as IT Service Management, Vendor Management, and Client Relationship Management, to ensure exceptional client outcomes.
Code Review Culture: Encourage code reviews and peer programming practices to ensure the delivery of high-quality cloud solutions.
Knowledge Sharing & Technical Mentoring: Facilitate knowledge sharing and technical mentoring, with a focus on driving process enhancements and technological advancements.

📝 Enhancement Note: The Principal Cloud Managed Services Engineer role requires a strong commitment to user-centric design, performance optimization, and security. The ideal candidate will have a proven track record of delivering exceptional client outcomes and driving process enhancements through collaboration, knowledge sharing, and technical mentoring.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Complexity & Scalability: Design, implement, and manage complex cloud solutions that meet the unique requirements and business objectives of clients, while ensuring scalability and performance optimization.
Emerging Technologies: Stay up-to-date with the latest trends and best practices in cloud technologies and managed services, and adapt to new tools and platforms as they emerge.
Security & Compliance: Implement and maintain cloud security measures, ensuring compliance with relevant industry regulations and data protection standards, while also optimizing performance and service delivery.
Incident Resolution & Problem-Solving: Lead the troubleshooting and resolution of highly complex cloud-related incidents and problems, providing technical expertise and guidance to resolve critical issues.

Learning & Development Opportunities:

Technical Skill Development: Pursue relevant certifications and continuous learning opportunities to enhance technical expertise in cloud technologies and managed services.
Emerging Technologies: Stay up-to-date with the latest trends and best practices in cloud technologies and managed services, and explore new tools and platforms as they emerge.
Technical Leadership & Mentoring: Develop leadership skills and technical mentoring abilities to guide other engineers and drive innovation in cloud infrastructure.
Architecture & Design: Contribute to and influence the architecture and design of managed cloud solutions, with a focus on performance optimization, security, and scalability.

📝 Enhancement Note: The Principal Cloud Managed Services Engineer role offers significant technical challenges and growth opportunities for experienced cloud infrastructure specialists looking to advance their careers in a dynamic and innovative environment. The ideal candidate will have a strong commitment to continuous learning, collaboration, and driving process enhancements through technical expertise and leadership.

💡 Interview Preparation

Technical Questions:

Cloud Fundamentals: Demonstrate a deep understanding of cloud technologies, managed services, and cloud infrastructure. Explain the differences between IaaS, PaaS, and SaaS, and discuss the benefits and challenges of each.
Cloud Architecture & Design: Describe your experience with cloud architecture and design, and discuss your approach to designing and implementing complex cloud solutions. Explain your familiarity with cloud design patterns and best practices.
Cloud Security & Compliance: Discuss your experience with cloud security and compliance, and explain your approach to implementing and maintaining secure cloud environments. Describe your familiarity with relevant industry regulations and data protection standards.
Incident Resolution & Problem-Solving: Describe your experience with incident resolution and problem-solving, and explain your approach to troubleshooting complex cloud-related issues. Discuss your familiarity with cloud monitoring and management tools for performance optimization and troubleshooting.

Company & Culture Questions:

Company Culture: Research NTT Ltd.'s company culture, values, and mission. Explain how your personal values align with the company's culture and how you can contribute to a positive work environment.
Team Dynamics: Describe your experience working in a team environment and explain how you can contribute to a collaborative and productive team dynamic. Discuss your familiarity with Agile/Scrum methodologies and your ability to work effectively in a cross-functional team.
Client Communication: Explain your approach to client communication and how you can ensure exceptional client outcomes. Discuss your experience with client relationship management and your ability to understand and address client needs.

Portfolio Presentation Strategy:

Cloud Project Case Studies: Highlight your experience with cloud project case studies, focusing on your ability to design, implement, and manage complex cloud solutions. Explain your approach to cloud architecture, performance optimization, and security.
Technical Documentation: Demonstrate your ability to create and maintain comprehensive technical documentation, including technical diagrams, configurations, and operational procedures. Explain your approach to documenting cloud projects and ensuring knowledge transfer to other engineers.
Problem-Solving & Leadership: Showcase your problem-solving skills and leadership abilities through real-world examples and case studies. Explain your approach to guiding other engineers and driving process enhancements in cloud infrastructure.

📝 Enhancement Note: The interview process for the Principal Cloud Managed Services Engineer role is designed to assess the candidate's technical expertise, leadership skills, and ability to deliver exceptional client outcomes. The ideal candidate will have a strong portfolio, excellent communication skills, and a deep understanding of cloud technologies and managed services.

📌 Application Steps

To apply for this Principal Cloud Managed Services Engineer position:

Portfolio Customization: Tailor your portfolio to showcase your experience in cloud technologies, managed services, and problem-solving. Include case studies and project examples that demonstrate your ability to design, implement, and manage complex cloud solutions.
Resume Optimization: Optimize your resume for web development and server administration roles, with a focus on project highlighting and technical skills emphasis. Include relevant keywords and certifications to improve search visibility and relevance.
Technical Interview Preparation: Prepare for the technical interview process by brushing up on your cloud technologies, managed services, and problem-solving skills. Familiarize yourself with the latest trends and best practices in cloud infrastructure, performance optimization, and security.
Company Research: Research NTT Ltd.'s company culture, values, and mission. Understand the company's focus on innovation, quality, and customer satisfaction, and prepare for questions about your alignment with the company's culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Principal Cloud Managed Services Engineer