📍 Job Overview

Job Title: Pre/Post-Sales Systems Engineer
Company: JMP Statistical Discovery, LLC
Location: Tokyo, Tōkyō, Japan
Job Type: On-site
Category: Technical Sales & Support
Date Posted: April 24, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide technical support and expertise for JMP products during pre- and post-sales processes, with a focus on understanding customer needs, conducting product demonstrations, and collaborating with sales teams on account strategies.
Key Skills: Statistical analysis, communication, presentation, planning, execution, self-management, technical support, pre-sales experience, data analysis, quality control, JMP software, SAS software, statistical software, teaching assistant experience, customer needs assessment, lead generation.

📝 Enhancement Note: This role requires a strong balance between technical proficiency and customer-facing skills, making it an excellent fit for individuals with a background in statistics and a passion for helping others.

💻 Primary Responsibilities

Pre-Sales Support: Understand customer needs, provide technical guidance, and conduct product demonstrations to facilitate sales.
Post-Sales Support: Offer technical assistance to customers, address their inquiries, and ensure they derive maximum value from JMP products.
Collaboration: Work closely with sales teams to develop account strategies, evaluate customer needs, and generate leads.
Event Support: Participate in marketing events, trade shows, and conferences to provide technical support and represent JMP products.
Content Creation: Develop technical resources, such as presentations and documentation, to support sales and marketing efforts.
Product Improvement: Gather and communicate customer feedback to the development team to enhance JMP products.

📝 Enhancement Note: The primary focus of this role is to bridge the gap between technical capabilities and customer needs, requiring strong communication skills and a deep understanding of JMP products.

🎓 Skills & Qualifications

Education: A bachelor's or master's degree in statistics, psychology, social sciences, engineering, mathematics, or a related field with a strong focus on statistical analysis.

Experience: At least 2-5 years of experience in statistical analysis, data analysis, or related fields. Previous experience in technical sales or support roles is a plus.

Required Skills:

Strong statistical analysis skills and a solid understanding of statistical software, such as JMP and SAS.
Excellent communication and presentation skills in Japanese and English.
Strong planning, execution, and self-management abilities.
Familiarity with teaching or training environments (e.g., teaching assistant experience).
Ability to assess customer needs and provide tailored solutions.

Preferred Skills:

Experience with other statistical software packages.
Familiarity with data analysis or quality control processes in specific industries.
English language proficiency (speaking).

📝 Enhancement Note: While a strong educational background in statistics is essential, the preferred skills section highlights the value of industry-specific experience and language proficiency for better customer engagement.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Statistical Analysis Projects: Include examples of statistical analysis projects that demonstrate your problem-solving skills and ability to derive insights from data.
Product Demonstrations: Showcase your ability to present complex technical concepts in an easily understandable manner by including videos or slides of product demonstrations.
Customer Case Studies: Highlight your experience in understanding customer needs and providing tailored solutions by including case studies that demonstrate your ability to address specific customer challenges.

Technical Documentation:

Technical Resources: Include any technical resources you have created, such as presentations, documentation, or blog posts, to showcase your ability to communicate complex technical concepts effectively.
Customer Feedback: Document customer feedback and how you've used it to improve products or processes, demonstrating your commitment to continuous improvement.

📝 Enhancement Note: As this role focuses on customer support and sales, the portfolio requirements emphasize customer-focused projects and technical communication skills.

💵 Compensation & Benefits

Salary Range: The average salary for a Systems Engineer in Tokyo, Tōkyō, Japan, is approximately ¥5,000,000 - ¥7,000,000 per year, according to regional market data and industry standards for mid-senior level roles.

Benefits:

Competitive health, dental, and vision insurance plans.
Retirement savings plans with company matching.
Generous time-off policies, including vacation, sick leave, and holidays.
Employee development opportunities, such as training, workshops, and conference attendance.
A dynamic, inclusive work environment that values diversity and encourages continuous learning.

Working Hours: Full-time position with standard business hours (9:00 AM - 5:30 PM JST, Monday - Friday), with flexibility for event attendance and customer support as needed.

📝 Enhancement Note: The salary range and benefits package are estimated based on regional market data and industry standards for mid-senior level Systems Engineer roles in Tokyo, Tōkyō, Japan.

🎯 Team & Company Context

🏢 Company Culture

Industry: JMP is a subsidiary of SAS, focusing on empowering scientists and engineers through statistical software products. The company operates in a dynamic and growing global market, with a strong commitment to innovation and customer success.

Company Size: JMP is a medium-sized company with a global presence, offering a collaborative and inclusive work environment that values diversity and encourages continuous learning.

Founded: JMP was founded in 1989 and has since grown to become a leading provider of statistical discovery software, with a strong focus on customer success and technical excellence.

Team Structure:

The JMP Japan team consists of sales, marketing, and technical support professionals, working collaboratively to drive customer success and business growth.
The technical support team works closely with sales and marketing teams to understand customer needs, provide technical guidance, and develop account strategies.

Development Methodology:

JMP follows an agile development methodology, with a strong focus on customer feedback and continuous improvement.
The company encourages collaboration, innovation, and a customer-centric approach to product development and support.

Company Website: www.jmp.com

📝 Enhancement Note: JMP's company culture emphasizes collaboration, innovation, and customer success, providing an excellent environment for individuals who thrive in dynamic, growing organizations.

📈 Career & Growth Analysis

Role Level: Mid-Senior level Systems Engineer, responsible for providing technical support and expertise during pre- and post-sales processes, with a focus on understanding customer needs and driving customer success.

Reporting Structure: This role reports directly to the Sales Manager or Technical Support Manager, depending on the specific team structure within the JMP Japan organization.

Technical Impact: The Systems Engineer plays a crucial role in driving customer success by understanding their needs, providing technical guidance, and facilitating the adoption of JMP products. Their work directly influences customer satisfaction, product usage, and ultimately, business growth.

Growth Opportunities:

Technical Specialization: Deepen your expertise in specific statistical analysis techniques, industries, or JMP product features to become a subject matter expert.
Leadership Roles: Develop your leadership skills and take on mentoring or management responsibilities within the technical support or sales teams.
Product Management: Transition into a product management role, focusing on customer needs, market trends, and product development.

📝 Enhancement Note: The career growth opportunities for this role are focused on technical specialization, leadership development, and product management, allowing for a clear path of progression within the organization.

🌐 Work Environment

Office Type: JMP's Tokyo and Osaka offices offer modern, collaborative workspaces designed to foster innovation and teamwork. The offices are equipped with state-of-the-art technology and amenities to support employee productivity and comfort.

Office Location(s): Tokyo and Osaka, Japan.

Workspace Context:

Collaborative Environment: The open-plan offices encourage collaboration and communication among team members, fostering a culture of shared learning and problem-solving.
Technical Infrastructure: The offices are equipped with high-speed internet, powerful workstations, and multiple monitors to support technical tasks and multimedia presentations.
Cross-Functional Collaboration: The technical support team works closely with sales, marketing, and product development teams, providing ample opportunities for cross-functional collaboration and learning.

Work Schedule: Full-time position with standard business hours (9:00 AM - 5:30 PM JST, Monday - Friday), with flexibility for event attendance and customer support as needed.

📝 Enhancement Note: JMP's work environment encourages collaboration, innovation, and continuous learning, providing an ideal setting for professionals seeking to grow and develop their skills in a dynamic, global organization.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, understand your background, and discuss the role's requirements.
Technical Assessment: A hands-on technical assessment, focusing on your statistical analysis skills, problem-solving abilities, and familiarity with JMP products.
Behavioral Interview: A structured interview to evaluate your customer-facing skills, communication abilities, and cultural fit within the organization.
Final Interview: A meeting with senior leadership to discuss your career aspirations, growth potential, and fit within the team.

Portfolio Review Tips:

Customer-Focused Projects: Highlight projects that demonstrate your ability to understand customer needs and provide tailored solutions.
Technical Communication: Showcase your ability to present complex technical concepts in an easily understandable manner through product demonstrations, case studies, or technical resources.
JMP Software Proficiency: Demonstrate your deep understanding of JMP software and its features, with a focus on real-world applications and customer success stories.

Technical Challenge Preparation:

Statistical Analysis: Brush up on your statistical analysis skills and be prepared to discuss your approach to solving complex problems.
JMP Software: Familiarize yourself with the latest JMP software features and be ready to discuss their applications in real-world scenarios.
Customer Needs Assessment: Practice assessing customer needs and developing tailored solutions to address their specific challenges.

ATS Keywords: Statistical Analysis, Data Analysis, Quality Control, JMP Software, SAS Software, Statistical Software, Technical Support, Pre-Sales, Customer Needs Assessment, Lead Generation, Communication Skills, Presentation Skills, Planning, Execution, Self-Management.

📝 Enhancement Note: The interview process for this role focuses on assessing technical proficiency, customer-facing skills, and cultural fit, with a strong emphasis on hands-on technical assessments and customer-focused projects.

🛠 Technology Stack & Web Infrastructure

Statistical Software:

JMP: Proficiency in JMP software is essential for this role, as it is the primary product supported by the Systems Engineer.
SAS: Familiarity with SAS software is a plus, as it is the parent company of JMP and shares some technical synergies.

Statistical Analysis Techniques:

Descriptive Statistics: Proficiency in calculating and interpreting descriptive statistics, such as mean, median, mode, standard deviation, and variance.
Inferential Statistics: Strong understanding of inferential statistics, including hypothesis testing, confidence intervals, and regression analysis.
Data Visualization: Experience with data visualization techniques, such as charts, graphs, and plots, to communicate complex data insights effectively.

Industry-Specific Tools:

Domain-Specific Software: Familiarity with industry-specific software, such as Minitab, SPSS, or R, can be beneficial, depending on the target industries for this role.

📝 Enhancement Note: The technology stack for this role focuses on statistical software proficiency, with an emphasis on JMP and SAS products, as well as industry-specific tools relevant to the target markets.

👥 Team Culture & Values

Company Values:

Innovation: JMP values innovation and encourages its employees to think creatively and challenge the status quo to drive continuous improvement.
Customer Success: The company is committed to understanding customer needs and providing tailored solutions that drive their success.
Collaboration: JMP fosters a culture of collaboration, encouraging teamwork and knowledge sharing to drive collective growth and achievement.
Integrity: The company values honesty, transparency, and ethical behavior in all aspects of its operations and interactions with customers, partners, and employees.

Team Culture:

Customer-Focused: The technical support team is deeply committed to understanding customer needs and providing exceptional service to drive customer success.
Collaborative: The team works closely with sales, marketing, and product development teams to ensure that customer feedback is incorporated into product development and support processes.
Continuously Learning: The team encourages a culture of continuous learning and improvement, with a strong emphasis on staying up-to-date with the latest statistical analysis techniques and industry trends.

📝 Enhancement Note: JMP's company culture emphasizes innovation, customer success, collaboration, and integrity, providing an excellent environment for professionals seeking to grow and develop their skills in a dynamic, global organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Needs Assessment: Develop a deep understanding of customer needs and provide tailored solutions that address their specific challenges.
Product Demonstration: Present complex technical concepts in an easily understandable manner, showcasing the value of JMP products to potential customers.
Customer Support: Address customer inquiries and technical issues promptly and effectively, ensuring customer satisfaction and driving product adoption.
Industry Trends: Stay up-to-date with the latest statistical analysis techniques and industry trends, and incorporate them into your support and sales strategies.

Learning & Development Opportunities:

Technical Training: Participate in technical training sessions and workshops to deepen your expertise in statistical analysis techniques and JMP software features.
Industry Events: Attend industry conferences, webinars, and workshops to expand your knowledge of statistical analysis techniques, industry trends, and best practices.
Mentoring: Seek mentorship opportunities within the organization to develop your leadership skills, technical expertise, and career growth strategies.

📝 Enhancement Note: The technical challenges and learning opportunities for this role focus on customer needs assessment, product demonstration, customer support, and continuous learning, allowing for a clear path of progression within the organization.

💡 Interview Preparation

Technical Questions:

Statistical Analysis: Be prepared to discuss your approach to solving complex statistical analysis problems, with a focus on real-world applications and customer success stories.
JMP Software: Demonstrate your deep understanding of JMP software features and be ready to discuss their applications in real-world scenarios, with a focus on customer needs and challenges.
Customer Needs Assessment: Practice assessing customer needs and developing tailored solutions to address their specific challenges, with a focus on JMP software and statistical analysis techniques.

Company & Culture Questions:

Company Mission: Research JMP's mission and values, and be prepared to discuss how they align with your personal and professional goals.
Team Dynamics: Familiarize yourself with the JMP team structure and dynamics, and be ready to discuss how you would contribute to the team's success and growth.
Customer Success Stories: Prepare examples of customer success stories that demonstrate your ability to understand customer needs, provide tailored solutions, and drive customer satisfaction.

Portfolio Presentation Strategy:

Customer-Focused Projects: Highlight projects that demonstrate your ability to understand customer needs and provide tailored solutions, with a focus on real-world applications and customer success stories.
Technical Communication: Showcase your ability to present complex technical concepts in an easily understandable manner through product demonstrations, case studies, or technical resources.
JMP Software Proficiency: Demonstrate your deep understanding of JMP software and its features, with a focus on real-world applications and customer success stories.

📝 Enhancement Note: The interview preparation for this role focuses on assessing technical proficiency, customer-facing skills, and cultural fit, with a strong emphasis on hands-on technical assessments and customer-focused projects.

📌 Application Steps

To apply for this Pre/Post-Sales Systems Engineer position:

Submit Your Application: Visit the JMP careers page and follow the instructions to submit your application.
Customize Your Portfolio: Tailor your portfolio to highlight customer-focused projects, technical communication skills, and JMP software proficiency, with a focus on real-world applications and customer success stories.
Optimize Your Resume: Highlight your statistical analysis skills, customer-facing abilities, and relevant industry experience, with a focus on the required and preferred skills listed in the job description.
Prepare for Technical Interviews: Brush up on your statistical analysis skills, JMP software proficiency, and customer needs assessment techniques, with a focus on hands-on technical assessments and customer-focused projects.
Research the Company: Familiarize yourself with JMP's mission, values, team structure, and industry presence, and be prepared to discuss how you would contribute to the company's success and growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Pre/Post-Sales Systems Engineer