📍 Job Overview

Job Title: Preferred Technical Support Advisor
Company: Domo
Location: American Fork, UT, United States
Job Type: On-site
Category: Customer Support & Success
Date Posted: August 1, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Strategic Customer Relationships: Build and maintain strong relationships with Domo's strategic customers, becoming their trusted advisor in digital transformation.
Exceptional Customer Service: Provide world-class support, connecting with customers, solving their concerns, and ensuring they have an exceptional experience with Domo's platform.
Platform Expertise: Continuously learn and improve your knowledge of Domo's AI and Data Products Platform to provide informed and effective support.
Internal Collaboration: Advocate for strategic customers with internal teams and participate in account planning to drive customer success.

📝 Enhancement Note: This role requires a balance of technical proficiency and exceptional customer service skills. Applicants should be comfortable working with customers at all levels and have a strong desire to help others succeed.

💻 Primary Responsibilities

Customer Interaction: Provide timely, constant, and ongoing communication with customers regarding their support cases until resolved, ensuring customer satisfaction and loyalty.
Problem Solving: Think outside the box to effectively solve customer concerns and issues, leveraging your technical knowledge and creativity.
Relationship Building: Develop strategic relationships with customers, understanding their needs, and proactively addressing potential challenges.
Platform Knowledge: Continuously learn and improve your understanding of Domo's platform to provide accurate and helpful support to customers.
Internal Collaboration: Work closely with internal teams to advocate for customers and ensure their needs are met.

📝 Enhancement Note: This role requires a high level of adaptability and flexibility. Applicants should be comfortable working in a dynamic environment and able to quickly learn and apply new information.

🎓 Skills & Qualifications

Education: A Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or equivalent experience and/or training.

Experience: 3-5 years of experience in technical support, software application support, or a related field.

Required Skills:

Exceptional communication skills, both verbal (telephone) and written
Strong SQL experience
Ability to build trust and communicate effectively with customers to fully meet their needs
Problem-solving skills and the ability to think outside the box
Flexibility and adaptability to rapid change
Availability to travel up to 20% to customer locations (safety and business need permitting)

Preferred Skills:

Experience with programming languages, relational databases, HTML, JavaScript, or content development
Experience with account planning and customer success strategies
Familiarity with AI and data products platforms

📝 Enhancement Note: While not explicitly stated, familiarity with AI and data products would be beneficial for this role. Applicants with experience in these areas may have a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your problem-solving skills and customer service experience through case studies or success stories.
Showcase your technical proficiency with SQL and any other relevant skills, such as programming languages or data visualization tools.
Highlight your ability to build relationships and understand customer needs through customer testimonials or references.

Technical Documentation:

Provide examples of your ability to document technical solutions, troubleshoot issues, and create clear, concise instructions for customers.
Demonstrate your understanding of customer success principles and how you've applied them in previous roles.

📝 Enhancement Note: While not explicitly stated, a well-curated portfolio demonstrating your technical skills and customer service experience will be beneficial for this role. Applicants should focus on showcasing their problem-solving skills and ability to build relationships with customers.

💵 Compensation & Benefits

Salary Range: $70,000 - $90,000 per year (based on regional market research and experience level)

Benefits:

Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company match
Generous time off, including vacation, sick leave, and holidays
Employee stock purchase plan
Tuition reimbursement and professional development opportunities
A dynamic, collaborative work environment with a strong company culture

Working Hours: Full-time (40 hours per week), with availability to work flexible hours as needed to meet customer needs.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research and the experience level required for this role. Applicants should research the market value for similar roles in their area to ensure the estimate is accurate and competitive.

🎯 Team & Company Context

Company Culture: Domo thrives on providing a world-class customer experience and fostering a dynamic, collaborative work environment. The company values innovation, creativity, insight, and good judgment in its employees.

Team Structure: The Preferred Technical Support Team is a key part of Domo's Customer Success organization, working closely with customers and internal teams to ensure customer satisfaction and loyalty.

Development Methodology: Domo uses a customer-centric approach to product development, continuously gathering feedback and iterating on its platform to meet customer needs.

Company Website: www.domo.com

📝 Enhancement Note: Domo's focus on customer success and continuous improvement makes it an attractive employer for candidates seeking a dynamic, customer-focused work environment. Applicants should research the company's culture and values to ensure they align with their own.

📈 Career & Growth Analysis

Role Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the Manager, Technical Support.

Technical Impact: As a Preferred Technical Support Advisor, you will have a direct impact on Domo's customers, helping them succeed with the platform and driving customer loyalty and referenceability.

Growth Opportunities:

Career Progression: With experience and proven success, there may be opportunities to advance to a Senior Technical Support Advisor or Manager role.
Technical Skill Development: Domo offers professional development opportunities, allowing employees to expand their skills and knowledge in areas such as AI, data products, and customer success strategies.
Leadership Potential: As you gain experience and demonstrate your ability to build relationships and drive customer success, you may have the opportunity to mentor other team members or take on leadership roles within the organization.

📝 Enhancement Note: While not explicitly stated, there may be opportunities for career progression and professional development within Domo's Customer Success organization. Applicants should research the company's career growth paths and professional development opportunities to ensure they align with their own career goals.

🌐 Work Environment

Office Type: On-site, with a collaborative, open-concept workspace designed to foster teamwork and innovation.

Office Location(s): American Fork, UT, United States

Workspace Context:

Collaborative Environment: Domo's workspace is designed to encourage collaboration and communication among team members, with plenty of open space for brainstorming and problem-solving.
Technical Infrastructure: The workspace is equipped with modern technology, including high-speed internet, multiple monitors, and testing devices, to support employees' technical needs.
Cross-Functional Interaction: The workspace is shared with other teams within Domo, providing opportunities for cross-functional collaboration and learning.

Work Schedule: Full-time (40 hours per week), with flexibility to work flexible hours as needed to meet customer needs.

📝 Enhancement Note: Domo's on-site work environment is designed to foster collaboration and innovation, with a focus on supporting employees' technical needs and encouraging cross-functional interaction. Applicants should consider their preferences for on-site work and the benefits of a collaborative workspace when evaluating this role.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess your communication skills, technical knowledge, and cultural fit with Domo.
Technical Assessment: A hands-on assessment of your SQL skills and problem-solving abilities, focusing on your ability to troubleshoot and resolve customer issues.
Behavioral Interview: A discussion of your customer service experience, focusing on your ability to build relationships, communicate effectively, and solve customer problems.
Final Interview: A meeting with the hiring manager to discuss your fit for the role, your long-term career goals, and your potential impact on Domo's customers.

Portfolio Review Tips:

Case Studies: Prepare case studies or success stories demonstrating your problem-solving skills and customer service experience.
SQL Examples: Include examples of your SQL skills and how you've used them to resolve customer issues in the past.
Customer Testimonials: Highlight customer testimonials or references that demonstrate your ability to build relationships and understand customer needs.

Technical Challenge Preparation:

SQL Practice: Brush up on your SQL skills and practice common SQL queries and functions.
Problem-Solving Strategies: Review problem-solving strategies and techniques to help you approach customer issues with confidence and clarity.
Customer Service Skills: Refresh your customer service skills and prepare for behavioral interview questions focusing on your ability to communicate effectively and build relationships with customers.

ATS Keywords: (Organized by category)

Customer Service: Customer Success, Customer Support, Customer Relationship Management, Customer Experience, Customer Satisfaction
Technical Skills: SQL, Troubleshooting, Problem-Solving, Technical Support, Customer Support
Soft Skills: Communication, Relationship Building, Adaptability, Flexibility, Problem-Solving, Creativity, Innovation, Judgment
Industry Terms: AI, Data Products, Customer Success Strategies, Account Planning

📝 Enhancement Note: Domo's interview process is designed to assess your technical skills, problem-solving abilities, and customer service experience. Applicants should focus on demonstrating their ability to build relationships, communicate effectively, and resolve customer issues throughout the interview process.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

SQL: Domo's platform is built on a relational database, and a strong understanding of SQL is required for this role.
Other Databases: Familiarity with other databases, such as NoSQL or cloud-based databases, may be beneficial but is not required.

AI and Data Products Platform:

Domo's Platform: A strong understanding of Domo's AI and Data Products Platform is required for this role. Applicants should familiarize themselves with the platform and its features before applying.

📝 Enhancement Note: While not explicitly stated, a strong understanding of SQL and Domo's AI and Data Products Platform is essential for this role. Applicants should focus on developing their technical skills in these areas to ensure they are well-prepared for the role.

👥 Team Culture & Values

Customer Success Values:

Exceptional Customer Experience: Domo values providing a world-class customer experience and fostering strong, long-lasting customer relationships.
Continuous Improvement: Domo is committed to continuously learning and improving its platform and customer support processes to meet the evolving needs of its customers.
Innovation: Domo encourages creativity, insight, and good judgment in its employees, fostering a culture of innovation and problem-solving.
Collaboration: Domo values cross-functional collaboration and teamwork, both within the Customer Success organization and across the broader company.

Collaboration Style:

Cross-Functional Interaction: Domo encourages collaboration and communication among team members, with a focus on supporting each other's goals and driving customer success together.
Knowledge Sharing: Domo fosters a culture of knowledge sharing and learning, with regular team meetings, training sessions, and mentorship opportunities.
Continuous Learning: Domo values continuous learning and professional development, providing employees with opportunities to expand their skills and knowledge in areas such as AI, data products, and customer success strategies.

📝 Enhancement Note: Domo's focus on customer success, continuous improvement, and collaboration makes it an attractive employer for candidates seeking a dynamic, customer-focused work environment. Applicants should research the company's culture and values to ensure they align with their own.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Platform Complexity: Domo's AI and Data Products Platform is complex, and applicants should be prepared to learn and adapt to new technologies and features.
Customer Issues: Applicants should be prepared to troubleshoot and resolve a wide range of customer issues, from technical problems to feature requests and feedback.
Customer Expectations: Applicants should be prepared to manage customer expectations and communicate effectively with customers at all levels, from end-users to C-level executives.

Learning & Development Opportunities:

Platform Training: Domo offers comprehensive training on its AI and Data Products Platform, allowing employees to develop their technical skills and expertise.
Customer Success Strategies: Domo provides opportunities for employees to learn and apply customer success strategies, such as account planning and customer segmentation.
Leadership Development: As employees gain experience and demonstrate their ability to build relationships and drive customer success, they may have the opportunity to take on leadership roles within the organization.

📝 Enhancement Note: While not explicitly stated, Domo offers opportunities for technical skill development, customer success strategies, and leadership growth. Applicants should research these opportunities and consider how they align with their own career goals when evaluating this role.

💡 Interview Preparation

Technical Questions:

SQL: Be prepared to answer SQL-related questions, such as common SQL queries, functions, and troubleshooting techniques.
Platform Knowledge: Brush up on your knowledge of Domo's AI and Data Products Platform, including its features, benefits, and use cases.
Problem-Solving: Prepare for problem-solving questions that focus on your ability to troubleshoot and resolve customer issues.

Company & Culture Questions:

Customer Success: Be prepared to discuss your experience with customer success strategies, such as account planning and customer segmentation.
Customer Service: Brush up on your customer service skills and prepare for behavioral interview questions focusing on your ability to communicate effectively and build relationships with customers.
Company Culture: Research Domo's company culture and values, and be prepared to discuss how you align with the company's focus on customer success, continuous improvement, and collaboration.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies or success stories that demonstrate your problem-solving skills and customer service experience.
SQL Examples: Include examples of your SQL skills and how you've used them to resolve customer issues in the past.
Customer Testimonials: Highlight customer testimonials or references that demonstrate your ability to build relationships and understand customer needs.

📝 Enhancement Note: Domo's interview process is designed to assess your technical skills, problem-solving abilities, and customer service experience. Applicants should focus on demonstrating their ability to build relationships, communicate effectively, and resolve customer issues throughout the interview process.

📌 Application Steps

To apply for this Preferred Technical Support Advisor position:

Customize Your Resume: Highlight your technical skills, problem-solving experience, and customer service experience, focusing on your ability to build relationships and resolve customer issues.
Prepare Your Portfolio: Include case studies, SQL examples, and customer testimonials that demonstrate your problem-solving skills and customer service experience.
Research Domo: Familiarize yourself with Domo's AI and Data Products Platform, customer success strategies, and company culture.
Prepare for the Interview: Brush up on your SQL skills, platform knowledge, and customer service experience, and be prepared to discuss your fit for the role and your long-term career goals.

📝 Enhancement Note: Domo's application process is designed to assess your technical skills, problem-solving abilities, and customer service experience. Applicants should focus on demonstrating their ability to build relationships, communicate effectively, and resolve customer issues throughout the application and interview process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Success Focus:

Tailor every section specifically to customer success, customer service, and technical support roles.
Include customer success methodologies, account planning, and customer segmentation principles.
Emphasize customer relationship building, communication skills, and problem-solving techniques.
Address customer success metrics, customer satisfaction, and net promoter scores (NPS).

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer success processes, customer service strategies, or technical support methodologies.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer success, customer service, and technical support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer success specialization.

Industry Expertise:

Include specific customer success strategies, account planning tools, and customer segmentation techniques relevant to the role.
Address customer success career progression paths and technical leadership opportunities in customer success teams.
Provide tactical advice for portfolio development, live demonstrations, and project case studies focused on customer success.
Include customer success interview preparation and coding challenge guidance.
Emphasize customer service skills, problem-solving methods, and stakeholder communication for customer success projects.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer success, customer service, and technical support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer success professionals.
Provide actionable insights that give customer success candidates a competitive advantage.
Focus on customer success team culture, cross-functional collaboration, and user impact measurement.

Customer Service & Technical Support Focus:

Emphasize customer service best practices, communication principles, and problem-solving strategies.
Include specific portfolio requirements tailored to the customer success discipline and role level.
Address customer expectations, customer feedback, and customer satisfaction metrics.
Focus on problem-solving methods, performance optimization, and scalable customer success architecture.
Include technical presentation skills and stakeholder communication for customer success projects.

Avoid:

Generic business jargon not relevant to customer success or technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific customer success or technical support role.
Marketing language unrelated to customer success, customer service, or technical support.

Generate comprehensive, customer success-focused content that serves as a valuable resource for customer success professionals seeking their next opportunity and preparing for technical interviews in the customer success industry.

Preferred Technical Support Advisor