Portuguese Speaking Customer Support for Banking

📍 Job Overview

• Job Title: Portuguese Speaking Customer Support for Banking
• Company: Patrique Mercier Recruitment By Krish
• Location: Athens, Attica, Greece
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: August 1, 2025

🚀 Role Summary

• Provide exceptional customer support to Portuguese-speaking clients in the banking sector.
• Assist customers with inquiries, account management, and various banking services.
• Resolve customer complaints and issues in a professional and timely manner.
• Collaborate with the team to continuously enhance the customer experience.

📝 Enhancement Note: This role requires strong communication skills and cultural competency to effectively support Portuguese-speaking clients in a banking environment.

💻 Primary Responsibilities

• Customer Support: Provide exceptional customer support via phone, email, and chat to Portuguese-speaking clients.
• Inquiry Assistance: Assist customers with inquiries related to banking services, account issues, and transactions.
• Issue Resolution: Resolve customer complaints and issues in a professional and timely manner.
• Product Education: Educate clients about available banking products and services.
• Documentation: Document customer interactions accurately to ensure compliance and quality assurance.
• Team Collaboration: Collaborate with team members to continuously enhance the customer experience.

📝 Enhancement Note: This role requires a proactive approach to customer service, with a focus on problem-solving and customer satisfaction.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant college degree preferred.

Experience: Previous experience in customer service, especially in banking or finance, is preferred.

Required Skills:

• Fluency in Portuguese (both spoken and written)
• Strong communication and interpersonal skills
• Excellent problem-solving skills
• Commitment to customer satisfaction
• Ability to work well in a team and adapt to changing situations
• Interest in the banking industry and willingness to learn about banking regulations

Preferred Skills:

• Experience with customer support software
• Knowledge of banking products and services

📝 Enhancement Note: While a degree in finance or a related field is not required, it may be beneficial for candidates looking to advance their career in the banking industry.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, based on market research, the average salary for a Portuguese-speaking customer support representative in the banking sector in Athens, Greece is approximately €1,500 - €2,000 per month.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package (flight, transfer and hotel)

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services

Company Size: Small to Medium (less than 250 employees)

Founded: Not specified

Team Structure: The customer support team consists of multilingual representatives who provide assistance to clients in various languages, including Portuguese.

Development Methodology: Not specified

Company Website: Patrique Mercier Recruitment

📝 Enhancement Note: The company's website does not provide detailed information about the company culture or development methodology. Candidates are encouraged to research the company further or ask during the interview process.

📈 Career & Growth Analysis

Customer Support Career Level: Entry to Mid-level. This role offers opportunities for career growth within the customer support department and potentially into other areas of the banking industry.

Reporting Structure: This role reports directly to the Customer Support Manager.

Technical Impact: This role has a direct impact on customer satisfaction and the overall customer experience. Effective communication and issue resolution can lead to positive customer feedback and repeat business.

Growth Opportunities:

• Promotion: Proven performance and exceptional customer service skills may lead to promotion within the customer support department or into other areas of the banking industry.
• Training & Development: The company offers training and development opportunities to help employees grow both personally and professionally.

📝 Enhancement Note: While the company offers training and development opportunities, the specific growth opportunities for this role are not specified. Candidates are encouraged to ask about career progression during the interview process.

🌐 Work Environment

Office Type: On-site. The company's office is located in Athens, Greece.

Office Location(s): Athens, Greece

Workspace Context:

• The customer support team works in an open-plan office environment.
• The team uses customer support software to manage and track customer interactions.
• The company provides the necessary equipment and tools for the role.

Work Schedule: The work schedule for this role is not specified. However, customer support roles typically operate during regular business hours, with some flexibility to accommodate customer needs.

📝 Enhancement Note: The work schedule for this role is not specified. Candidates are encouraged to ask about the work schedule during the interview process.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screening: A brief phone or video call to assess language proficiency and basic customer service skills.
2. In-depth Interview: A more detailed interview to discuss the candidate's customer service experience, problem-solving skills, and cultural competency.
3. Role-Play Scenario: A role-play scenario to assess the candidate's customer service skills and ability to handle difficult customers.
4. Final Interview: A final interview with the hiring manager to discuss the candidate's fit for the role and the company.

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Support, Portuguese, Banking, Finance, Communication, Problem-Solving, Teamwork, Customer Service, Customer Experience, Customer Satisfaction

📝 Enhancement Note: The interview process for this role is not specified. Candidates are encouraged to research the company's interview process or ask during the application process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Putting the customer first and striving to exceed their expectations.
• Integrity: Acting with honesty and integrity in all customer interactions.
• Respect: Treating all customers with respect and courtesy.
• Accountability: Taking responsibility for customer issues and following through until resolution.
• Continuous Improvement: Continuously seeking ways to improve the customer experience.

Collaboration Style:

• Teamwork: Working collaboratively with team members to resolve customer issues and improve the customer experience.
• Knowledge Sharing: Sharing knowledge and best practices with team members to improve customer service skills.
• Cross-Functional Collaboration: Working with other departments, such as sales and marketing, to improve the overall customer experience.

📝 Enhancement Note: The company's website does not provide detailed information about the company's values or collaboration style. Candidates are encouraged to research the company further or ask during the interview process.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Language Barrier: Overcoming the language barrier to effectively communicate with Portuguese-speaking customers.
• Cultural Differences: Understanding and adapting to cultural differences to provide effective customer service.
• Issue Resolution: Resolving complex customer issues in a timely and professional manner.

Learning & Development Opportunities:

• Language Skills: Improving language skills to provide more effective customer service.
• Product Knowledge: Gaining a deeper understanding of banking products and services to better assist customers.
• Customer Service Skills: Developing and refining customer service skills to provide exceptional customer support.

📝 Enhancement Note: The specific technical challenges and learning opportunities for this role are not specified. Candidates are encouraged to ask about these during the interview process.

💡 Interview Preparation

Technical Questions:

• Language Proficiency: Questions to assess the candidate's proficiency in Portuguese, both spoken and written.
• Customer Service Scenarios: Scenarios to assess the candidate's customer service skills and ability to handle difficult customers.
• Banking Knowledge: Questions to assess the candidate's understanding of banking products and services.

Company & Culture Questions:

• Company Culture: Questions to assess the candidate's fit with the company culture and values.
• Team Dynamics: Questions to assess the candidate's ability to work collaboratively with team members.
• Customer Focus: Questions to assess the candidate's commitment to providing exceptional customer service.

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: The specific technical and company questions for this role are not specified. Candidates are encouraged to research the company and prepare for a range of questions related to customer service, language proficiency, and banking knowledge.

📌 Application Steps

To apply for this Portuguese Speaking Customer Support for Banking position:

1. Submit your application through the Patrique Mercier Recruitment job posting.
2. Prepare for the phone/video screening by practicing your language skills and brushing up on your customer service experience.
3. Research the company and prepare for the in-depth interview by thinking about your customer service experience and problem-solving skills.
4. Prepare for the role-play scenario by practicing your customer service skills and thinking about how you would handle difficult customers.
5. Prepare for the final interview by thinking about your fit for the role and the company, as well as your long-term career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.