Polish-Speaking Technical Support Analyst at transcosmos (TCIS)

📍 Job Overview

Job Title: Polish-Speaking Technical Support Analyst
Company: transcosmos (TCIS)
Location: Budapest, Hungary
Job Type: On-site, Full-time
Category: Customer Support & Services
Date Posted: July 15, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide technical support in Polish to customers using innovative consumer tech products, such as portable energy solutions and smart electric rideables.
Troubleshoot technical issues, guide users through product setup, and maintain accurate documentation of interactions.
Collaborate with a supportive, tech-savvy team in a modern Budapest support center.

📝 Enhancement Note: This role requires strong communication skills in Polish and English, as well as a curious mindset and basic PC skills. Experience in customer service or tech support is a bonus but not mandatory.

💻 Primary Responsibilities

Customer Communication: Answer customer inquiries in Polish via phone, chat, and email, and provide clear, friendly assistance.
Technical Troubleshooting: Diagnose and resolve technical issues related to products, such as Bluetooth pairing or charging problems.
Product Guidance: Guide users through product setup, features, and best practices to ensure a positive customer experience.
Case Escalation: Escalate complex cases through clear internal channels and maintain accurate documentation of all interactions.
Quality & Security Standards: Follow privacy, security, and quality standards to ensure customer data protection and service excellence.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant college degree is a plus but not required.

Experience: Entry-level position; no prior experience in customer service or tech support is necessary.

Required Skills:

Strong Polish (C1) and good English (B2) communication skills
Curious mindset and genuine interest in tech
Clear and friendly communication style
Basic PC skills (Microsoft Office or similar tools)
Calm, solution-focused approach to troubleshooting
Willingness to learn and grow in a dynamic environment

Preferred Skills:

Previous experience in customer service, support, or tech
Familiarity with consumer electronics and smart devices

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. Research shows that the average salary for a Customer Support Representative in Budapest, Hungary, is around HUF 250,000 - 350,000 per month (EUR 700 - 1,000). This range may vary based on experience and skill level.

Benefits:

Paid training on systems, tools, and brand-specific knowledge
Competitive salary and cafeteria benefit package
Friendly, inclusive team environment with regular engagement activities
Opportunity to support tech brands making a real difference in mobility, energy, and lifestyle
Internal development and career growth opportunities

Working Hours: 8:30 AM - 5:00 PM, Monday to Friday, with a 1-hour break. Total working hours per week: 40 hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: transcosmos Europe is part of the global transcosmos group, specializing in business process outsourcing (BPO) and IT services. They support various industries, including consumer electronics and tech.

Company Size: transcosmos (TCIS) is a large, global organization with over 30,000 employees worldwide. The Budapest support center is part of this extensive network, offering a diverse and collaborative work environment.

Founded: transcosmos was founded in 1966, with transcosmos Europe established in 2005. The company has a rich history and extensive experience in customer support and outsourcing services.

Team Structure: The team consists of multilingual support analysts, team leaders, and quality assurance specialists. Team members collaborate closely to ensure customer satisfaction and service excellence.

Development Methodology: The team follows Agile methodologies, focusing on continuous improvement and customer-centric problem-solving. They emphasize regular feedback, team collaboration, and efficient issue resolution.

Company Website: transcosmos.com

📝 Enhancement Note: The company's global presence and experience in customer support provide a stable and supportive work environment for entry-level candidates.

📈 Career & Growth Analysis

Customer Support Role: This entry-level position offers an excellent opportunity to gain experience in customer support and develop skills in technical troubleshooting and customer communication.

Reporting Structure: The role reports directly to a Team Leader, who oversees the support team's performance and provides guidance and mentorship.

Technical Impact: As a Technical Support Analyst, you will directly impact customer satisfaction and brand loyalty by providing efficient and effective support to users.

Growth Opportunities:

Career Progression: With experience and strong performance, opportunities may arise for promotion to Team Leader or Quality Assurance Specialist roles.
Skill Development: The role offers continuous learning opportunities, allowing you to enhance your technical skills and gain experience in customer support.
Language Skills: Improving your English language skills can open up opportunities for supporting additional brands or moving into other roles within the organization.

📝 Enhancement Note: The company's large size and diverse client base provide ample opportunities for career growth and skill development.

🌐 Work Environment

Office Type: The modern Budapest support center offers a collaborative and engaging work environment, with dedicated spaces for training, team meetings, and relaxation.

Office Location(s): Budapest, Hungary

Workspace Context:

Collaboration: The open-plan office encourages teamwork and knowledge sharing among support analysts.
Equipment: Each workstation is equipped with modern hardware, software, and tools to ensure efficient customer support.
Accessibility: The office is easily accessible by public transportation, with nearby amenities and parking options.

Work Schedule: The role follows a standard 8:30 AM - 5:00 PM workday, Monday to Friday, with a 1-hour break. The work schedule may occasionally require flexibility to accommodate customer needs.

📝 Enhancement Note: The modern and collaborative work environment fosters a positive and engaging atmosphere for employees.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A short phone or video call to assess your communication skills and understanding of the role.
On-site Interview: A visit to the Budapest support center for a face-to-face interview, including a tour of the office and a chance to meet the team.
Training & Offer: Successful candidates will receive a job offer and commence paid training on systems, tools, and brand-specific knowledge.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Support, Technical Troubleshooting, Polish Language, English Language, Customer Communication, Product Guidance, Case Escalation, Quality Standards, Security Standards, Team Collaboration, PC Skills, Problem-Solving, Entry-level, Customer Service, Tech Support

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit within the team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: transcosmos prioritizes customer satisfaction and strives to provide exceptional service to all users.
Continuous Improvement: The team regularly seeks feedback and looks for ways to enhance the customer experience.
Collaboration: Team members work together to resolve issues and ensure customer satisfaction.
Adaptability: Support analysts must be able to adapt to various customer needs and product requirements.

Collaboration Style:

Cross-Functional: The team works closely with other departments, such as quality assurance and training, to ensure service excellence.
Peer Support: Team members collaborate and support each other to resolve complex cases and share best practices.
Regular Feedback: The team encourages open communication and regular feedback to improve performance and customer satisfaction.

📝 Enhancement Note: The company's customer-centric approach and emphasis on collaboration create a supportive and engaging work environment for employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Knowledge: Staying up-to-date with the latest product features, updates, and troubleshooting techniques.
Language Barriers: Overcoming language barriers and communicating effectively with customers from diverse backgrounds.
Complex Cases: Resolving complex technical issues that may require creative problem-solving and collaboration with other teams.

Learning & Development Opportunities:

Product Training: Regular training sessions to enhance product knowledge and troubleshooting skills.
Language Development: Opportunities to improve English language skills and potentially support additional brands or move into other roles within the organization.
Career Progression: With experience and strong performance, opportunities may arise for promotion to Team Leader or Quality Assurance Specialist roles.

📝 Enhancement Note: The role presents various challenges and growth opportunities, allowing entry-level candidates to develop their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Be prepared to discuss your understanding of the products and their features.
Troubleshooting Scenarios: Practice common troubleshooting techniques and be ready to discuss how you would approach various customer issues.
Language Skills: Demonstrate your strong Polish and English communication skills through clear and concise responses.

Company & Culture Questions:

Company Knowledge: Research transcosmos and their client base to show your interest in the organization and the products they support.
Team Fit: Prepare examples of your collaborative and customer-focused approach to work, highlighting your ability to thrive in a team environment.
Adaptability: Discuss your experience with adapting to new situations and learning new skills, demonstrating your willingness to grow in the role.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Prepare for the interview by researching the company, practicing common troubleshooting scenarios, and demonstrating your strong communication skills in Polish and English.

📌 Application Steps

To apply for this Polish-Speaking Technical Support Analyst position:

Submit your application through the Workable job posting.
Prepare for the phone/video screen by practicing common troubleshooting scenarios and demonstrating your strong communication skills in Polish and English.
Research transcosmos and their client base to show your interest in the organization and the products they support.
Prepare examples of your collaborative and customer-focused approach to work, highlighting your ability to thrive in a team environment.
If invited for an on-site interview, visit the Budapest support center, meet the team, and discuss your fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Polish-Speaking Technical Support Analyst