📍 Job Overview

Job Title: Platform Engineer - Support
Company: Interactive Brokers
Location: Budapest, Hungary
Job Type: Hybrid (2 days home office/week)
Category: IT Support, Platform Engineering
Date Posted: June 18, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site with hybrid option

🚀 Role Summary

Provide first-level support for Microsoft Windows platform-related issues across Interactive Brokers (IBKR)
Assist business and development end-users via phone, email, and ticketing system to resolve or escalate IT issues
Demonstrate strong technical knowledge, polished communication skills, and a high sense of urgency in a fast-paced business environment
Collaborate with various teams and stakeholders to ensure smooth IT operations and user satisfaction

💻 Primary Responsibilities

📝 Enhancement Note: While the job listing focuses on Windows platform support, the role may involve assisting with other platforms and technologies as needed, based on the company's diverse IT environment.
Provide timely technical assistance and support for reported issues related to computer systems, software, and hardware to meet department SLAs
Use various communication channels (phone, email, in-person, remote support tools) to assist users and resolve issues
Install operating systems, applications, hardware drivers, and customize system settings following department standards
Analyze problems using troubleshooting skills and diagnostic tools to locate the root cause and provide permanent solutions
Document issue resolutions for the department's knowledge base and contribute to the creation of self-help articles for employee access
Provide timely updates of all activity for assigned incidents, including user contact attempts and issue resolution details within the incident management system
Participate in department or firm-wide projects as instructed by IT Department management
Contribute to departmental productivity and development objectives by participating in training programs and team meetings
Interact with employees, supervisors, directors, and C-level executives using tact and diplomacy to promote a positive department image and resolve problem situations professionally
Maintain excellent verbal communication skills and the ability to communicate effectively with technical and non-technical colleagues at all organizational levels
Maintain the schedule as assigned to provide coverage

🎓 Skills & Qualifications

Education: An associate's degree in Computer Science or a similar field is preferred, but equivalent combinations of education, experience, and training will be considered.

Experience: A minimum of 2 years of technical support experience is preferred.

Required Skills:

Strong knowledge of Microsoft Windows desktop operating systems
Strong diagnostic/troubleshooting skills with an innate curiosity and interest in IT
Strong knowledge of the Microsoft Office suite
Working knowledge of TCP/IP protocol stack and Wi-Fi
Working knowledge of DNS and DHCP
Working knowledge of supporting a PC domain environment
Working knowledge of the Office 365 cloud application suite
Working knowledge of desktop imaging, application deployment, and hard drive encryption
Working knowledge of Active Directory, domains, and group policies

Preferred Skills:

A+, Network+, Microsoft, and VMWare certifications (preferred but not required)
Strong interpersonal, communication (written and oral), and client service skills
Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment
Resourcefulness when solutions are not evident and taking initiative to address problems independently
Ability to pay close attention to detail, display flexibility, work independently, and demonstrate self-direction/self-starter
Expected to be a team player who shares knowledge for collective growth and can communicate technical terms to non-technical stakeholders

📊 Web Portfolio & Project Requirements (N/A - This role focuses on IT support rather than web development)

💵 Compensation & Benefits

Salary Range: Based on market research and regional standards for IT support roles in Budapest, Hungary, the estimated salary range for this position is approximately HUF 450,000 - HUF 600,000 per year (gross). This range may vary depending on the candidate's experience, skills, and qualifications.

Benefits:

Discretionary annual bonus (cash and stock)
Private healthcare insurance
Free recreational pass (AYCM XL package)
Daily food allowance in the office
Monthly BKK pass
Hybrid way of working (2 days home office/week)
Modern office in the heart of Budapest with free amenities
Great atmosphere with friendly and exceptional colleagues, frequent company outings

📝 Enhancement Note: The benefits package is subject to change and may be reviewed regularly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Interactive Brokers operates in the financial services industry, focusing on global electronic brokerage services for individual investors and institutions.

Company Size: Interactive Brokers is a global company with offices in over 15 countries, employing thousands of professionals worldwide. This size offers opportunities for growth, collaboration, and diverse learning experiences.

Founded: Interactive Brokers Group, Inc. was founded in 1977, providing over four decades of experience in financial innovation and client commitment.

Team Structure:

The IT Department consists of various teams, including the Platform Engineering team, which is responsible for supporting the company's technology infrastructure
The Platform Engineer - Support role reports directly to the IT Department management and works closely with other IT teams, business units, and end-users to ensure smooth IT operations
The role involves cross-functional collaboration with designers, marketers, and other stakeholders to address user needs and improve the overall user experience

Development Methodology:

Interactive Brokers follows Agile methodologies for software development and project management, ensuring continuous improvement and adaptation to changing business needs
The IT Department emphasizes a culture of collaboration, knowledge sharing, and collective growth to drive technological innovation and excellence

Company Website: Interactive Brokers

📈 Career & Growth Analysis

IT Support Career Level: This role is an intermediate-level IT support position, focusing on first-line response and resolution for Microsoft Windows platform-related issues. The primary responsibility is to provide timely assistance to end-users, troubleshoot technical problems, and maintain the department's knowledge base.

Reporting Structure: The Platform Engineer - Support role reports directly to the IT Department management and works closely with other IT teams, business units, and end-users to ensure smooth IT operations.

Technical Impact: The role has a direct impact on the user experience and productivity of Interactive Brokers' employees by providing efficient and effective IT support services. The Platform Engineer - Support plays a crucial role in maintaining the company's technology infrastructure and ensuring business continuity.

Growth Opportunities:

Technical Skill Development: The role offers opportunities to develop and enhance technical skills in Windows platform support, troubleshooting, and IT infrastructure management
Emerging Technologies: As Interactive Brokers continues to innovate and adopt new technologies, the Platform Engineer - Support may have opportunities to learn and work with emerging tools and platforms
Technical Leadership: With experience and demonstrated proficiency, the Platform Engineer - Support may have opportunities to take on more complex tasks, mentor junior team members, or move into technical leadership roles within the IT Department

📝 Enhancement Note: Career growth opportunities may vary depending on the individual's performance, skills, and the company's organizational structure.

🌐 Work Environment

Office Type: Interactive Brokers' Budapest office is a modern, collaborative workspace designed to foster innovation, creativity, and teamwork. The office is located in the heart of Budapest, providing easy access to public transportation and nearby amenities.

Office Location(s): Interactive Brokers' Budapest office is located at:

Interactive Brokers Hungary Kft. 1077 Budapest, Kéthly Anna tér 1. Hungary

Workspace Context:

The Platform Engineer - Support role is based in the IT Department, working closely with other IT teams, business units, and end-users
The role involves a combination of desk-based work (troubleshooting, documentation, and communication) and on-site support (visiting users, assisting with hardware setup, and resolving issues)
The workspace is equipped with modern tools, technologies, and amenities to ensure the team's productivity and comfort

Work Schedule: The Platform Engineer - Support role follows a standard work schedule of 40 hours per week, with flexible hours to accommodate business needs and provide coverage during peak periods. The role offers a hybrid work arrangement, allowing employees to work from home two days per week.

📝 Enhancement Note: The work schedule and arrangement may be subject to change based on business needs and company policies.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, technical knowledge, and cultural fit
Technical Assessment: A hands-on technical assessment or case study to evaluate troubleshooting skills, problem-solving abilities, and Windows platform expertise
Behavioral Interview: A structured interview focusing on past experiences, behaviors, and motivations to assess cultural fit, adaptability, and growth potential
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss the candidate's qualifications, expectations, and career aspirations

Portfolio Review Tips (N/A - This role focuses on IT support rather than web development)

Technical Challenge Preparation:

Familiarize yourself with the latest Windows operating systems, updates, and best practices
Brush up on your troubleshooting skills and be prepared to demonstrate your ability to diagnose and resolve complex technical issues
Review your knowledge of networking protocols (TCP/IP, Wi-Fi, DNS, DHCP), desktop imaging, application deployment, and hard drive encryption
Prepare for questions related to Active Directory, domains, and group policies, as well as your experience with Microsoft Office and Office 365

ATS Keywords:

Operating Systems: Windows 10, Windows 11, Windows Server
Troubleshooting: Diagnostic tools, problem-solving, root cause analysis
Networking: TCP/IP, Wi-Fi, DNS, DHCP, PC domain environment
Deployment: Desktop imaging, application deployment, hard drive encryption
Active Directory: Domains, group policies, user management
Microsoft Office: Office Suite, Office 365, productivity tools
IT Support: Incident management, ticketing system, end-user support
Communication: Verbal communication, written communication, client service skills
Teamwork: Collaboration, knowledge sharing, collective growth

📝 Enhancement Note: The interview process and technical assessment may vary depending on the company's specific needs and the candidate's qualifications.

🛠 Technology Stack & Web Infrastructure (N/A - This role focuses on IT support rather than web development)

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize user needs and strive to provide exceptional customer service
Continuous Learning: Stay up-to-date with the latest technologies, best practices, and industry trends to enhance your skills and improve service quality
Collaboration: Work closely with other IT teams, business units, and end-users to ensure smooth IT operations and user satisfaction
Proactivity: Anticipate user needs, identify potential issues, and take proactive measures to prevent problems and minimize downtime
Adaptability: Remain flexible and responsive to changing user needs, business priorities, and technological advancements

Collaboration Style:

Cross-Functional Integration: Work closely with various teams, including business units, designers, and marketers, to address user needs and improve the overall user experience
Code Review Culture: Collaborate with other IT professionals to review and validate technical solutions, ensuring quality and consistency in IT support services
Knowledge Sharing: Share your expertise and learn from colleagues to foster a culture of collective growth and continuous improvement

📝 Enhancement Note: The IT support team's values and collaboration style may vary depending on the company's specific culture and priorities.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Windows Platform Expertise: Demonstrate a deep understanding of Windows operating systems, updates, and best practices to resolve complex technical issues efficiently
Troubleshooting Skills: Develop and refine your troubleshooting skills to diagnose and resolve technical problems accurately and promptly
Adaptability: Stay up-to-date with the latest technologies, tools, and industry trends to address emerging challenges and opportunities in IT support
User Education: Help users develop their technical skills and understanding of IT best practices to improve self-sufficiency and reduce support requests

Learning & Development Opportunities:

Technical Skill Development: Pursue certifications, attend training programs, and engage in continuous learning activities to enhance your technical skills and knowledge
Conference Attendance: Participate in industry conferences, webinars, and workshops to network with peers, learn from experts, and gain insights into emerging trends and best practices
Mentorship: Seek guidance from experienced IT professionals to develop your skills, advance your career, and contribute to the growth of the IT support team
Leadership Development: Take on additional responsibilities, lead projects, or mentor junior team members to develop your leadership skills and prepare for more senior roles within the IT Department

📝 Enhancement Note: Challenges and growth opportunities may vary depending on the individual's performance, skills, and the company's organizational structure.

💡 Interview Preparation

Technical Questions:

Windows Platform Expertise: Prepare for questions related to Windows operating systems, updates, and best practices, as well as your experience with Windows Server and Active Directory
Troubleshooting Skills: Brush up on your troubleshooting skills and be prepared to discuss your approach to diagnosing and resolving technical problems
Networking: Review your knowledge of networking protocols (TCP/IP, Wi-Fi, DNS, DHCP), desktop imaging, application deployment, and hard drive encryption
Microsoft Office: Prepare for questions related to your experience with the Microsoft Office Suite and Office 365, as well as your ability to support users with productivity tools
IT Support: Familiarize yourself with incident management processes, ticketing systems, and end-user support best practices

Company & Culture Questions:

Company Culture: Research Interactive Brokers' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team
IT Department: Prepare for questions related to your experience working in an IT support role, your understanding of IT infrastructure, and your ability to collaborate with various teams
User Experience: Brush up on your knowledge of user experience design principles and be prepared to discuss your approach to addressing user needs and improving the overall user experience

Portfolio Presentation Strategy (N/A - This role focuses on IT support rather than web development)

📝 Enhancement Note: Interview preparation tips may vary depending on the company's specific needs and the candidate's qualifications.

📌 Application Steps

To apply for the Platform Engineer - Support position at Interactive Brokers:

Submit Your Application: Visit the Interactive Brokers careers page and search for the "Platform Engineer - Support" position in Budapest, Hungary
Prepare Your Portfolio: Although this role focuses on IT support rather than web development, you may still want to highlight any relevant projects, certifications, or achievements that demonstrate your technical skills and expertise
Optimize Your Resume: Tailor your resume to emphasize your experience with Windows platform support, troubleshooting, and IT infrastructure management
Research the Company: Familiarize yourself with Interactive Brokers' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team
Prepare for Technical Assessment: Brush up on your Windows platform expertise, troubleshooting skills, and networking knowledge to excel in the technical assessment portion of the interview process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Platform Engineer - Support