PC/LAN Technical Support Specialist at Tryton TC LLC

📍 Job Overview

Job Title: PC/LAN Technical Support Specialist
Company: Tryton TC LLC
Location: Cambridge, MA
Job Type: Full-Time, 12-Month Contract (TEMP TO PERM)
Category: IT Support & Infrastructure
Date Posted: 2025-08-13
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Provide comprehensive on-site IT support for a growing biotech company.
Manage day-to-day IT operations, including laptop and printer management, troubleshooting, and help desk ticket resolution.
Collaborate with a small, close-knit team within a well-funded biotech organization.

📝 Enhancement Note: This role focuses on hands-on IT support, requiring a customer-focused mindset and strong problem-solving skills. The small office environment encourages close collaboration and independent work.

💻 Primary Responsibilities

End-User Support: Provide daily on-site technical support for end-users, troubleshooting hardware, software, and network issues.
Equipment Management: Configure, maintain, and manage company laptops, printers, and related peripherals.
Help Desk Ticket Management: Monitor and respond to help desk tickets, ensuring timely resolution and quality customer service.
PC & LAN Infrastructure Support: Troubleshoot connectivity and performance issues, assist with user account setup, and manage access permissions.
Documentation & Knowledge Sharing: Document support requests, solutions, and procedures for future reference.
Vendor Coordination: Collaborate with external vendors for equipment repairs or service escalations.

📝 Enhancement Note: This role requires a proactive approach to IT support, with a focus on preventative maintenance and efficient troubleshooting to minimize downtime and maximize productivity.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience: 3+ years of experience in IT technical support, including hardware, software, and LAN troubleshooting.

Required Skills:

Proficiency with Windows-based environments and Microsoft Office applications.
Experience managing laptops, printers, and other office IT equipment.
Familiarity with LAN technologies, TCP/IP, and network troubleshooting tools.
Strong problem-solving skills with a customer-focused mindset.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Skills:

Experience in a biotech or healthcare environment.
Familiarity with MacOS and iOS devices.
Knowledge of Active Directory and G Suite.

📝 Enhancement Note: While not explicitly stated, having experience with cloud-based services (e.g., Google Workspace, Microsoft 365) and basic security protocols would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Case Studies: Document at least three complex IT support cases you've handled, detailing the issue, troubleshooting process, and resolution. Include any lessons learned and how you would approach the same issue differently in the future.
Process Documentation: Provide examples of IT support processes or procedures you've developed or improved, demonstrating your ability to create clear, concise, and actionable documentation.
Testimonials: Include positive feedback from colleagues or clients highlighting your technical expertise, customer service skills, and problem-solving abilities.

Technical Documentation:

Troubleshooting Guides: Share step-by-step guides for common hardware, software, and network issues you've encountered, showcasing your ability to break down complex problems into simple, understandable solutions.
Incident Reports: Provide examples of incident reports you've written, demonstrating your ability to document technical issues, their impact, and the steps taken to resolve them.

📝 Enhancement Note: While this role doesn't require a traditional web portfolio, demonstrating your technical expertise, problem-solving skills, and customer service focus through relevant case studies, documentation, and testimonials will be crucial for success.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on market research for IT Support Specialists in the Cambridge, MA area with 3-5 years of experience).

Benefits:

Health Insurance
Paid Time Off

Working Hours: 40 hours per week, Monday through Friday, with occasional on-call duties for after-hours support.

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in the Cambridge, MA area. The actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotech and Healthcare

Company Size: Small (10-20 on-site employees, 50 total employees)

Founded: Not specified

Team Structure:

Small, close-knit IT team consisting of the PC/LAN Technical Support Specialist and an IT Manager.
Collaborative environment with regular communication and knowledge sharing between IT and other departments.

Development Methodology:

Agile and iterative approach to IT support, focusing on continuous improvement and proactive problem-solving.
Regular team meetings to discuss ongoing projects, troubleshoot issues, and plan for future needs.

Company Website: Tryton TC LLC

📝 Enhancement Note: While Tryton TC LLC is an IT staffing firm, this role is focused on supporting a specific biotech client. The company culture and team structure will be heavily influenced by the client's environment.

📈 Career & Growth Analysis

IT Support Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the IT Manager.

Technical Impact: As the primary on-site IT support specialist, this role has a direct impact on the productivity and efficiency of the entire organization. Effective troubleshooting and proactive support can minimize downtime and maximize user satisfaction.

Growth Opportunities:

Promotion to IT Manager: With proven performance and the right skills, this role could lead to a promotion to IT Manager, overseeing the IT support team and strategic planning for the organization's technology needs.
Specialization: As the company grows and its technology needs evolve, there may be opportunities to specialize in specific areas, such as cybersecurity, network administration, or software development.

📝 Enhancement Note: Career growth in this role will depend on the candidate's performance, the organization's growth, and the availability of higher-level positions. Proactive problem-solving, continuous learning, and strong communication skills will be essential for success.

🌐 Work Environment

Office Type: On-site, small, close-knit office within a well-funded biotech organization.

Office Location(s): Cambridge, MA

Workspace Context:

Collaboration: The small office environment encourages close collaboration and regular communication between IT and other departments.
Equipment: The workspace will be equipped with the necessary tools for laptop and printer management, network troubleshooting, and help desk ticket resolution.
Flexibility: While the role is primarily on-site, there may be opportunities for remote work or flexible scheduling for after-hours support.

Work Schedule: On-site, 5 days per week, with occasional on-call duties for after-hours support.

📝 Enhancement Note: The work environment for this role will be heavily influenced by the client's office culture and layout. The small office size encourages close collaboration and independent work.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to discuss your experience, skills, and fit for the role.
On-Site: A visit to the client's office to meet the IT team, tour the facilities, and discuss the role in more detail. This may include a hands-on demonstration of your troubleshooting skills or a case study presentation.
Final Interview: A final interview with the IT Manager or another decision-maker to discuss your fit for the role and the organization's culture.

Portfolio Review Tips:

Case Studies: Prepare detailed case studies demonstrating your ability to troubleshoot complex IT issues, with a focus on customer service and problem-solving.
Process Documentation: Bring examples of IT support processes or procedures you've developed or improved, highlighting your ability to create clear, concise, and actionable documentation.
Testimonials: Include positive feedback from colleagues or clients that highlights your technical expertise, customer service skills, and problem-solving abilities.

Technical Challenge Preparation:

Troubleshooting Scenarios: Familiarize yourself with common hardware, software, and network issues, and practice troubleshooting them using relevant tools and resources.
Customer Service Skills: Brush up on your customer service skills, as this role requires a strong focus on user satisfaction and support.
Problem-Solving: Prepare for problem-solving scenarios by practicing logical reasoning, root cause analysis, and decision-making under pressure.

ATS Keywords: (Organized by category)

Hardware: Laptop, Desktop, Printer, Scanner, Monitor, Peripheral
Software: Windows, Microsoft Office, Antivirus, Backup, Security
Network: LAN, WAN, TCP/IP, DHCP, DNS, VPN, Firewall
Troubleshooting: Diagnose, Resolve, Issue, Problem, Error, Fix, Repair
Customer Service: Support, Help Desk, Ticket, User, Customer, Satisfaction
Documentation: Process, Procedure, Guide, Manual, Knowledge Base, Article
Teamwork: Collaborate, Communicate, Share, Support, Help, Assist, Coordinate
Problem-Solving: Analyze, Evaluate, Diagnose, Resolve, Troubleshoot, Fix, Repair

📝 Enhancement Note: While this role doesn't require traditional web development or server administration skills, demonstrating a strong foundation in IT support, troubleshooting, and customer service will be crucial for success.

🛠 Technology Stack & Web Infrastructure

Hardware & Software:

Windows-based environments (Windows 10/11)
Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Antivirus software (e.g., Symantec, McAfee, or similar)
Backup software (e.g., Acronis, Carbonite, or similar)
Network troubleshooting tools (e.g., Wireshark, Ping, Tracert, or similar)

Network Infrastructure:

LAN (Local Area Network) technologies (Ethernet, Wi-Fi)
TCP/IP (Transmission Control Protocol/Internet Protocol)
DHCP (Dynamic Host Configuration Protocol)
DNS (Domain Name System)
VPN (Virtual Private Network)
Firewall (e.g., Cisco, Fortinet, or similar)

📝 Enhancement Note: While this role doesn't require a deep understanding of web development or server administration technologies, familiarity with common hardware, software, and network infrastructure will be essential for success.

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize user satisfaction and support, with a strong emphasis on customer service.
Proactive Problem-Solving: Focus on preventative maintenance and efficient troubleshooting to minimize downtime and maximize productivity.
Continuous Learning: Stay up-to-date with the latest hardware, software, and network technologies, and be open to learning new tools and processes.
Collaboration: Work closely with other departments to ensure seamless integration and communication between IT and other teams.

Collaboration Style:

Cross-Functional Integration: Collaborate with other departments, such as Research & Development, Operations, and Finance, to ensure IT support meets their unique needs and requirements.
Knowledge Sharing: Regularly share knowledge and best practices with the IT team and other departments to improve overall IT support and user satisfaction.
Regular Communication: Maintain open lines of communication with users, the IT team, and other departments to address concerns, gather feedback, and make data-driven decisions.

📝 Enhancement Note: The team culture and values for this role will be heavily influenced by the client's office environment and IT team dynamics. Demonstrating a strong customer focus, proactive problem-solving approach, and willingness to collaborate and learn will be crucial for success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware & Software Troubleshooting: Troubleshoot complex hardware, software, and network issues, often under tight deadlines and high user expectations.
User Training: Provide user training and support for new hardware, software, and network technologies, with a focus on maximizing user adoption and satisfaction.
Security & Compliance: Ensure the organization's IT infrastructure adheres to relevant security standards and compliance requirements, such as HIPAA or GDPR.
Budget Constraints: Work within a limited budget to maximize IT support and minimize downtime, often requiring creative problem-solving and resource allocation.

Learning & Development Opportunities:

Certifications: Pursue relevant certifications, such as CompTIA A+, Network+, or similar, to demonstrate your expertise and commitment to continuous learning.
Conferences & Events: Attend industry conferences, webinars, and workshops to stay up-to-date with the latest hardware, software, and network technologies, as well as best practices for IT support and customer service.
Mentorship: Seek mentorship opportunities from experienced IT professionals to gain insights into industry trends, best practices, and career development strategies.

📝 Enhancement Note: While this role presents unique technical challenges and growth opportunities, demonstrating a strong customer focus, proactive problem-solving approach, and willingness to learn and adapt will be crucial for success.

💡 Interview Preparation

Technical Questions:

Hardware & Software Troubleshooting: Be prepared to discuss your experience troubleshooting complex hardware, software, and network issues, with a focus on customer service and problem-solving.
User Training: Demonstrate your ability to provide user training and support for new hardware, software, and network technologies, with a focus on maximizing user adoption and satisfaction.
Security & Compliance: Showcase your understanding of relevant security standards and compliance requirements, such as HIPAA or GDPR, and how you would ensure the organization's IT infrastructure adheres to these standards.

Company & Culture Questions:

IT Team Dynamics: Research the client's IT team dynamics and be prepared to discuss how you would collaborate and communicate effectively with the team to maximize IT support and user satisfaction.
User Expectations: Understand the unique needs and expectations of the client's user base, and be prepared to discuss how you would tailor your IT support approach to meet these expectations.
Problem-Solving Approach: Demonstrate your ability to approach complex IT support challenges with a proactive, customer-focused mindset, and be prepared to discuss specific examples of how you have resolved difficult issues in the past.

Portfolio Presentation Strategy:

Case Studies: Prepare detailed case studies demonstrating your ability to troubleshoot complex IT issues, with a focus on customer service and problem-solving. Include any lessons learned and how you would approach the same issue differently in the future.
Process Documentation: Bring examples of IT support processes or procedures you've developed or improved, highlighting your ability to create clear, concise, and actionable documentation.
Testimonials: Include positive feedback from colleagues or clients that highlights your technical expertise, customer service skills, and problem-solving abilities.

📝 Enhancement Note: While this role doesn't require traditional web development or server administration skills, demonstrating a strong foundation in IT support, troubleshooting, and customer service will be crucial for success in the interview process.

📌 Application Steps

To apply for this PC/LAN Technical Support Specialist position:

Submit Your Application: Click the application link provided in the job listing and follow the instructions to submit your resume, cover letter, and any other required documents.
Tailor Your Resume: Highlight your relevant IT support experience, skills, and achievements, with a focus on customer service, troubleshooting, and problem-solving. Include any relevant certifications, such as CompTIA A+ or Network+, and any experience with biotech or healthcare environments.
Prepare Your Portfolio: Prepare a portfolio showcasing your technical expertise, customer service skills, and problem-solving abilities through case studies, process documentation, and testimonials. Ensure your portfolio is well-organized, easy to navigate, and tailored to the specific needs and expectations of the client's user base.
Research the Company: Familiarize yourself with the client's biotech or healthcare focus, and be prepared to discuss how your IT support experience and skills align with their unique needs and requirements. Understand the client's office culture and team dynamics, and be prepared to discuss how you would collaborate and communicate effectively with the IT team to maximize IT support and user satisfaction.
Prepare for the Interview: Brush up on your troubleshooting skills, customer service approach, and problem-solving strategies. Be prepared to discuss specific examples of how you have resolved difficult IT support challenges in the past, and how you would approach similar challenges in the future.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

IT Support-Specific Focus:

Tailor every section specifically to IT support roles, emphasizing customer service, troubleshooting, and problem-solving skills.
Include hardware, software, and network infrastructure management, as well as user training and security considerations.
Address the unique needs and expectations of the client's user base, with a focus on maximizing user satisfaction and support.
Highlight the importance of collaboration, communication, and knowledge sharing within the IT team and with other departments.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about IT support processes, hardware/software management, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute IT support and customer service-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and IT support specialization.

Industry Expertise:

Include specific hardware, software, and network infrastructure requirements relevant to the role.
Address IT support career progression paths and technical leadership opportunities within IT teams.
Provide tactical advice for IT support portfolio development, live demonstrations, and project case studies.
Include IT support-specific interview preparation and troubleshooting challenge guidance.
Emphasize customer service skills, problem-solving strategies, and proactive maintenance approaches.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use IT support and customer service industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to IT support professionals.
Provide actionable insights that give IT support candidates a competitive advantage.
Focus on IT support team culture, cross-functional collaboration, and user impact measurement.

IT Support & Customer Service Emphasis:

Emphasize customer service skills, troubleshooting strategies, and proactive maintenance approaches throughout the job description.
Include specific portfolio requirements tailored to the IT support discipline and role level.
Address browser compatibility, accessibility standards, and user experience design principles as they relate to IT support and customer service.
Focus on problem-solving methods, performance optimization, and scalable IT support architecture.
Include technical presentation skills and stakeholder communication for IT support projects.

Avoid:

Generic business jargon not relevant to IT support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-IT support terminology unless relevant to the specific IT support role.
Marketing language unrelated to IT support, customer service, or user experience.

Generate comprehensive, IT support-focused content that serves as a valuable resource for IT support professionals evaluating career opportunities and preparing for technical interviews in the IT support industry.

PC/LAN Technical Support Specialist