Part Time Working Student (Customer Services Professional-Technical Support) at Siemens

📍 Job Overview

Job Title: Part Time Working Student (Customer Services Professional-Technical Support)
Company: Siemens
Location: Istanbul, Turkey
Job Type: Part-Time, Hybrid
Category: Customer Support, Technical Support
Date Posted: July 21, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site with Hybrid options

🚀 Role Summary

Provide first-level customer support remotely for Siemens' Smart Infrastructure Electrical Products business unit.
Collaborate with internal teams to drive complex issues and questions to qualified technicians or engineers.
Contribute to the investigation and resolution of technical problems, and offer pre- and post-sales technical product advice.
Leverage detailed knowledge and expertise about the organization's service offering, related products, and application domain to improve business operations and strategic innovations.
Support acquisition activities with detailed technical know-how on complex issues.
Adhere to internal processes, rules, and public standards, and make outbound calls to support service sales and overall sales.

📝 Enhancement Note: This role is ideal for students seeking part-time work experience in a technical support environment, with a focus on low voltage and control products. It offers an opportunity to develop customer service and technical skills while working for a global leader in the industry.

💻 Primary Responsibilities

Customer Support: Provide remote support to customers, addressing their inquiries and troubleshooting issues related to low voltage and control products.
Issue Resolution: Collaborate with internal teams to drive complex issues to qualified technicians or engineers, ensuring customer satisfaction and timely resolution.
Technical Advice: Offer pre- and post-sales technical product advice, supporting customers in the implementation and operation of their solutions.
Process Adherence: Follow internal processes, rules, and public standards to ensure consistent and high-quality service.
Sales Support: Make outbound calls to support service sales and overall sales efforts, contributing to the company's growth and success.

📝 Enhancement Note: The primary responsibilities of this role revolve around customer support and issue resolution, making it an excellent entry point for students interested in a career in technical support or customer service within the electrical engineering industry.

🎓 Skills & Qualifications

Education: Pursuing a degree in Electrical or Electronics Engineering, with a focus on low voltage power distribution products and industrial control products.

Experience: No formal work experience required, but relevant coursework and projects are a plus.

Required Skills:

Knowledge of low voltage power distribution products and industrial control products, including protection, metering, and control.
Basic understanding of medium voltage power distribution systems and products (a plus).
Very good command of English.
Advanced level of knowledge in MS Office Applications.

Preferred Skills:

Strong analytical thinking and problem-solving skills.
Result and quality-oriented approach.
Excellent communication skills, both written and verbal.
Ability to work in a team environment and collaborate with internal stakeholders.

📝 Enhancement Note: While this role requires specific technical knowledge, it also values strong communication skills, analytical thinking, and a quality-oriented approach, making it an ideal fit for motivated students looking to gain practical experience in a professional setting.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills through relevant course projects or personal initiatives related to electrical engineering, customer support, or technical troubleshooting.
Showcase strong communication skills through written or verbal presentations, such as project reports or customer service scenarios.
Highlight any experience with customer service software or tools, as well as proficiency in MS Office Applications.

Technical Documentation:

Provide detailed documentation of any relevant projects, including problem statements, solutions, and results.
Include any certifications or training related to customer service, technical support, or electrical engineering.

📝 Enhancement Note: As this role focuses on customer support and technical troubleshooting, a strong portfolio will highlight problem-solving skills, communication abilities, and relevant technical knowledge, with an emphasis on low voltage and control products.

💵 Compensation & Benefits

Salary Range: The salary for this part-time position is not specified, but part-time working students in Turkey typically earn around TRY 5,000-7,000 per month, depending on their skills and experience. This range is based on local market research and industry standards for part-time student positions in customer service and technical support roles.

Benefits:

Gain valuable work experience in a global organization, working alongside experienced professionals in the electrical engineering industry.
Develop transferable skills in customer service, communication, and problem-solving.
Opportunities for professional growth and career advancement within Siemens.
A dynamic and inclusive work environment that supports diversity and valuates differences.

Working Hours: Part-time working students are expected to work up to 20 hours per week, with flexible scheduling options available.

📝 Enhancement Note: While the salary range for this part-time position is not specified, it is essential to consider the valuable work experience, skill development, and professional growth opportunities that this role offers to students in the electrical engineering and customer service fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Siemens operates in the electrical engineering and electronics industry, with a strong focus on innovation, quality, and sustainability.

Company Size: As a global leader in the industry, Siemens offers a large and diverse workforce, providing ample opportunities for career growth and development.

Founded: In 1847, Siemens was founded by Werner von Siemens and has since grown into a multinational conglomerate with operations in over 200 countries.

Team Structure:

The team consists of experienced professionals in electrical engineering, customer service, and technical support, working collaboratively to provide exceptional customer experiences and drive business growth.
The reporting structure is designed to facilitate open communication and efficient issue resolution, with clear lines of authority and accountability.
Cross-functional collaboration is encouraged, with regular interactions between technical support, sales, and other internal teams.

Development Methodology:

Siemens employs Agile methodologies for project management, with a focus on continuous improvement and customer satisfaction.
The company emphasizes a culture of innovation, encouraging employees to contribute ideas and suggestions for improving products, services, and processes.
Siemens invests in the professional development of its employees, offering training and growth opportunities to support career advancement.

Company Website: Siemens Turkey

📝 Enhancement Note: Siemens' strong company culture, commitment to innovation, and focus on employee development make it an attractive choice for students seeking part-time work experience in the electrical engineering and customer service fields.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position, offering an excellent starting point for students interested in a career in technical support, customer service, or electrical engineering.

Reporting Structure: Part-time working students report directly to the Customer Services Professional-Technical Support manager, who oversees the day-to-day operations of the team and provides guidance and support to team members.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and business growth by providing exceptional technical support and driving complex issues to resolution. Your work will contribute to the overall success of Siemens' Smart Infrastructure Electrical Products business unit.

Growth Opportunities:

Short-term: Develop strong customer service and technical support skills, gaining valuable experience working with a global leader in the electrical engineering industry.
Mid-term: Pursue career advancement opportunities within Siemens, such as full-time positions in technical support, customer service, or electrical engineering roles.
Long-term: Establish a strong foundation for a successful career in the electrical engineering, customer service, or technical support fields, with the potential to take on leadership roles or specialized technical positions.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development, with a strong focus on skill acquisition, professional growth, and long-term success in the electrical engineering and customer service fields.

🌐 Work Environment

Office Type: Siemens' office in Kartal, Istanbul, offers a modern and collaborative work environment, with state-of-the-art facilities and technology to support employee productivity and innovation.

Office Location(s): The Kartal office is conveniently located in Istanbul, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative workspaces that encourage team interaction and knowledge sharing.
Access to the latest technology and tools to support productivity and innovation.
A dynamic and inclusive work environment that supports diversity and valuates differences.

Work Schedule: Part-time working students are expected to work up to 20 hours per week, with flexible scheduling options available to accommodate academic commitments.

📝 Enhancement Note: Siemens' modern and collaborative work environment, along with its flexible scheduling options, makes it an attractive choice for students seeking part-time work experience in the electrical engineering and customer service fields.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: Siemens will review your online application, focusing on your academic background, relevant skills, and experience.
Phone or Video Screen: A brief phone or video call to assess your communication skills, English proficiency, and cultural fit with Siemens.
Technical Assessment: A hands-on assessment or case study to evaluate your technical knowledge of low voltage and control products, as well as your problem-solving skills and ability to work under pressure.
Final Interview: A face-to-face or video interview with the hiring manager to discuss your career goals, expectations, and fit within the team.

Portfolio Review Tips:

Highlight relevant course projects or personal initiatives that demonstrate your problem-solving skills, technical knowledge, and communication abilities.
Prepare a concise and well-structured portfolio that showcases your skills and accomplishments, with a focus on low voltage and control products.
Be ready to discuss your portfolio in detail, explaining your thought processes, decisions, and the outcomes of your projects.

Technical Challenge Preparation:

Brush up on your knowledge of low voltage power distribution products and industrial control products, including protection, metering, and control.
Familiarize yourself with Siemens' product portfolio and industry-specific terminology.
Practice problem-solving exercises and case studies to develop your analytical thinking and decision-making skills.

ATS Keywords: Customer Support, Technical Support, Customer Service, Electrical Engineering, Low Voltage Products, Industrial Control Products, Problem Solving, Communication Skills, MS Office Applications, Agile Methodologies, Siemens, Part-Time, Hybrid.

📝 Enhancement Note: The interview process for this role is designed to assess your technical knowledge, communication skills, and cultural fit with Siemens, with a strong focus on low voltage and control products.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role primarily focuses on customer support and technical troubleshooting.

Backend & Server Technologies: Not applicable, as this role primarily focuses on customer support and technical troubleshooting.

Development & DevOps Tools:

MS Office Applications (Word, Excel, PowerPoint) for documentation, reporting, and presentation purposes.
Customer relationship management (CRM) software or tools for customer support and issue tracking (specific tools not mentioned in the job description).

📝 Enhancement Note: While this role does not require a deep understanding of specific technologies or tools, proficiency in MS Office Applications and familiarity with customer relationship management software are essential for success in the position.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Put the customer first, understanding their needs, and providing exceptional support and solutions.
Quality & Excellence: Strive for high-quality work and continuous improvement, with a strong commitment to delivering outstanding results.
Innovation: Embrace a culture of innovation, encouraging creativity, and driving progress through new ideas and approaches.
Collaboration: Work together, sharing knowledge, and supporting one another to achieve common goals and drive business success.

Collaboration Style:

Cross-functional Collaboration: Work closely with internal teams, such as sales, marketing, and product development, to ensure customer satisfaction and drive business growth.
Knowledge Sharing: Share your expertise and learn from others, fostering a culture of continuous learning and development.
Mentoring & Coaching: Support the growth and development of your colleagues, providing guidance and encouragement to help them reach their full potential.

📝 Enhancement Note: Siemens' strong focus on customer focus, quality, innovation, and collaboration makes it an attractive choice for students seeking part-time work experience in the electrical engineering and customer service fields.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Knowledge: Develop a deep understanding of Siemens' low voltage and control products, as well as their applications and use cases.
Troubleshooting: Hone your problem-solving skills to efficiently diagnose and resolve technical issues, ensuring customer satisfaction and minimizing downtime.
Adaptability: Stay up-to-date with the latest products, technologies, and industry trends, continuously expanding your knowledge and skills.

Learning & Development Opportunities:

Technical Training: Participate in Siemens' training programs and workshops to develop your technical skills and expertise in low voltage and control products.
On-the-Job Learning: Gain hands-on experience working with customers, internal teams, and industry professionals, learning from their insights and expertise.
Career Progression: Pursue career advancement opportunities within Siemens, taking on more responsibilities and leadership roles as you develop your skills and gain experience.

📝 Enhancement Note: This role offers numerous challenges and growth opportunities, with a strong focus on technical skill development, problem-solving, and customer service excellence.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Describe a Siemens low voltage or control product and explain its features, applications, and benefits.
Troubleshooting: Walk through a hypothetical customer issue and explain how you would diagnose, resolve, and follow up on the problem.
Problem-Solving: Present a challenging technical scenario and outline your approach to identifying, analyzing, and resolving the underlying issue.

Company & Culture Questions:

Company Values: Explain how you embody Siemens' core values, such as customer focus, quality, innovation, and collaboration, in your daily life and work.
Team Dynamics: Describe your experience working in a team environment and how you contribute to a positive and productive work culture.
Customer Service: Share an example of exceptional customer service you've provided or received, and explain what made it memorable and successful.

Portfolio Presentation Strategy:

Storytelling: Craft a compelling narrative around your portfolio projects, highlighting the challenges you faced, the solutions you implemented, and the outcomes you achieved.
Visual Aids: Use diagrams, flowcharts, and other visual aids to illustrate complex concepts and enhance your presentation's clarity and impact.
Engage the Audience: Practice active listening and engage with your interviewers, responding to their questions and feedback throughout the presentation.

📝 Enhancement Note: Preparing for the interview process involves a deep understanding of Siemens' products, customer service principles, and company culture, as well as strong communication skills, problem-solving abilities, and a customer-focused mindset.

📌 Application Steps

To apply for this part-time working student position at Siemens:

Online Application: Submit your application through the Siemens careers portal.
Portfolio Preparation: Tailor your portfolio to highlight your problem-solving skills, technical knowledge, and communication abilities, with a focus on low voltage and control products.
Resume Optimization: Update your resume to emphasize your relevant skills, experience, and academic achievements, with a focus on electrical engineering, customer service, and technical support.
Interview Preparation: Practice common interview questions and develop your responses, focusing on your technical expertise, communication skills, and cultural fit with Siemens.
Company Research: Familiarize yourself with Siemens' products, industry, and company culture, demonstrating your enthusiasm and commitment to the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Part Time Working Student (Customer Services Professional-Technical Support)