Packet/IP and WDM T2 deploy& customer support Engineer at Ribbon Communications

📍 Job Overview

Job Title: Packet/IP and WDM T2 Deploy & Customer Support Engineer
Company: Ribbon Communications
Location: Tokyo, Tōkyō, Japan
Job Type: On-site, Full-Time
Category: Network Engineering, Customer Support
Date Posted: June 19, 2025

🚀 Role Summary

Primary Role: Serve as the Tokyo, Japan-based customer support engineer responsible for the Japanese market and provide support to the Region (SEA, China, Taiwan, Korea, Australia & New Zealand) as needed.
Key Responsibilities: Deliver projects from a technical perspective, ensure timely execution according to customer expectations, and secure the commissioning of DWDM and Packet IP equipment. Collaborate with internal teams for customer support activities.

📝 Enhancement Note: This role requires a strong technical background in DWDM and Packet IP technologies, as well as excellent communication skills in both Japanese and English to effectively support customers and collaborate with internal teams.

💻 Primary Responsibilities

Project Delivery: Responsible for delivering projects from a technical perspective, ensuring timely execution according to customer and partner expectations.
Equipment Commissioning: Secure that Commissioning of DWDM and Packet IP equipment, including node power-up, DCN setup, shelf and card commissioning, optical transport, and optical switch commissioning are performed with the right technical skill and on time.
Network Management: Understand and operate with NMS and/or Optical Management Systems, understand service setup per node and network from 10G to 400G traffic transmission, and perform end-to-end network service and protection switch setup and testing.
Network Integration: Understand network integration testing with 3rd party vendor optical equipment and secure documentation of all commissioning procedures and test results as required by the customer.
Collaboration: Work in conjunction with local Optical Design Specialist Engineer on specific customer requirements and expand skills and knowledge across Ribbon’s Neptune Packet platforms.

📝 Enhancement Note: This role requires a strong understanding of DWDM and Packet IP technologies, as well as the ability to collaborate effectively with internal teams and customers to ensure project success.

🎓 Skills & Qualifications

Education: A degree in Electronics or Electronics & Telecommunication is required.

Experience: 6-8 years of hands-on experience in working with Network Management System, including Orchestrators, SDN controllers, and DWDM technology. This includes testing, field, and NOC experience.

Required Skills:

Wide knowledge on NMS components, DWDM technology, provisions, commissioning, protection mechanism, related products, and technologies.
Packet (IP and Layer 2) skills, including understanding of IP services, traffic engineering, IP architecture, including TDM migrations, 5G MBH, front haul, and the basics of 5G packet core & MEC.
Excellent verbal and written communication skills in both Japanese and English.
Domain knowledge and hands-on experience on implementation and maintenance of Optical DWDM Network and packet-based technologies.
Good understanding of NMS protocols, NBI, SBI, and applications, WDM and Packet/IP product testing with customers as part of Network Production Introduction, and test procedures, test scope for DWDM/OTN managed network and Packet/IP network.
Knowledge on building Project Book – Network BOM, topologies, channel maps, as-built diagrams, etc.
Working with Visio, Excel, Word, and organizing documents for end-users.

Preferred Skills:

Experience as a customer interface or in a technical support role.
Familiarity with test procedures, test scope for DWDM/OTN managed network and Packet/IP network.

📝 Enhancement Note: This role requires a strong technical background in DWDM and Packet IP technologies, as well as excellent communication skills in both Japanese and English to effectively support customers and collaborate with internal teams.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of DWDM and Packet IP technologies through relevant projects and case studies.
Showcase excellent communication skills in both Japanese and English through customer support examples or presentations.
Highlight experience in project delivery, equipment commissioning, network management, and network integration testing.

Technical Documentation:

Provide documentation of commissioning procedures and test results for previous projects.
Include network BOM, topologies, channel maps, as-built diagrams, and other relevant project documentation.
Demonstrate familiarity with NMS protocols, NBI, SBI, and applications through relevant examples.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Tokyo, Japan, is estimated to be between ¥6,000,000 and ¥8,000,000 per year, based on market research and industry standards for experienced network engineers with DWDM and Packet IP expertise.

Benefits:

Competitive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career growth within Ribbon Communications.

Working Hours: This role requires a standard 40-hour workweek, with flexibility for deployment windows, maintenance, and project deadlines as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for experienced network engineers with DWDM and Packet IP expertise in Tokyo, Japan.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ribbon Communications operates in the telecommunications industry, providing innovative and reliable network solutions to service providers, enterprises, and governments worldwide. This role will focus on supporting the Japanese market and the broader Asia-Pacific region.

Company Size: Ribbon Communications is a mid-sized company with a global presence, providing ample opportunities for career growth and collaboration with diverse teams.

Founded: Ribbon Communications was founded in 2018, following the merger of ECI Telecom and Genband. The company has a strong heritage in the telecommunications industry and a commitment to innovation and customer success.

Team Structure:

The candidate will work closely with internal Ribbon organizations, such as T3, R&D, Engineering, Sales, and Project Management.
They will also collaborate with Ribbon customers and partners to ensure project success and customer satisfaction.

Development Methodology:

Ribbon Communications follows Agile development methodologies, with a focus on iterative development, continuous improvement, and customer collaboration.
The candidate will work with internal teams to ensure projects are delivered on time and meet customer expectations.

Company Website: ribboncommunications.com

📝 Enhancement Note: Ribbon Communications operates in the competitive telecommunications industry, requiring the candidate to stay up-to-date with the latest technologies and trends to effectively support customers and drive project success.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an experienced, customer-facing position that requires a strong technical background in DWDM and Packet IP technologies, as well as excellent communication skills in both Japanese and English. The candidate will have the opportunity to grow their technical expertise and take on more complex projects as they progress in their career.

Reporting Structure: The candidate will report to the Regional Director of Customer Support and collaborate with internal teams, such as T3, R&D, Engineering, Sales, and Project Management.

Technical Impact: The candidate will have a significant impact on Ribbon Communications' customers and partners, ensuring project success and driving customer satisfaction through their technical expertise and excellent communication skills.

Growth Opportunities:

Technical Skill Development: The candidate will have the opportunity to expand their skills and knowledge across Ribbon’s Neptune Packet platforms and other emerging technologies.
Technical Leadership: As the candidate gains experience and demonstrates strong technical expertise, they may have the opportunity to take on more complex projects and provide technical guidance to other team members.
Career Progression: With experience and strong performance, the candidate may have the opportunity to progress to more senior roles within Ribbon Communications, such as Senior Engineer, Technical Lead, or Manager.

📝 Enhancement Note: This role offers significant opportunities for career growth and technical skill development within Ribbon Communications, as the candidate gains experience and demonstrates strong technical expertise.

🌐 Work Environment

Office Type: Ribbon Communications' Tokyo office is a collaborative, modern workspace designed to facilitate teamwork and innovation.

Office Location(s): Tokyo, Tōkyō, Japan

Workspace Context:

Collaboration: The candidate will work closely with internal teams and customers to ensure project success and drive customer satisfaction.
Development Tools: The candidate will have access to the necessary tools and resources to perform their job effectively, including NMS and Optical Management Systems, Visio, Excel, Word, and other relevant software.
Team Interaction: The candidate will collaborate with various internal teams, such as T3, R&D, Engineering, Sales, and Project Management, as well as Ribbon customers and partners.

Work Schedule: This role requires a standard 40-hour workweek, with flexibility for deployment windows, maintenance, and project deadlines as needed. The candidate may be required to work overtime or be on call to support customers and ensure project success.

📝 Enhancement Note: The candidate will work in a collaborative, modern workspace designed to facilitate teamwork and innovation, with access to the necessary tools and resources to perform their job effectively.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: The candidate will be evaluated on their technical expertise in DWDM and Packet IP technologies, as well as their understanding of NMS and Optical Management Systems, through a technical assessment or interview.
Customer Support Scenario: The candidate will be presented with a customer support scenario and asked to demonstrate their problem-solving skills and communication abilities in both Japanese and English.
Team Fit Assessment: The candidate will meet with members of the internal team to assess their cultural fit and collaboration skills.
Final Evaluation: The candidate will be evaluated on their overall fit for the role, technical expertise, and potential for growth within Ribbon Communications.

Portfolio Review Tips:

Project Selection: Highlight projects that demonstrate the candidate's technical expertise in DWDM and Packet IP technologies, as well as their excellent communication skills in both Japanese and English.
Case Study Structure: Present case studies that focus on the candidate's problem-solving skills, project delivery, and customer support abilities.
Code Quality Demonstration: Include examples of the candidate's code or technical documentation that showcase their attention to detail and commitment to quality.

Technical Challenge Preparation:

Technical Deep Dive: Prepare for a deep dive into the candidate's technical expertise in DWDM and Packet IP technologies, as well as their understanding of NMS and Optical Management Systems.
Communication Articulation: Practice articulating complex technical concepts in both Japanese and English to demonstrate excellent communication skills.
Problem-Solving Strategies: Develop strategies for solving customer support problems and demonstrating the ability to think critically and creatively.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: The interview process for this role will focus on evaluating the candidate's technical expertise in DWDM and Packet IP technologies, as well as their excellent communication skills in both Japanese and English. The candidate should be prepared to demonstrate their problem-solving skills and customer support abilities through technical assessments, case studies, and scenario-based interviews.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies:

DWDM Technology: The candidate should have a wide knowledge of DWDM technology, including provisions, commissioning, protection mechanisms, related products, and technologies.
Packet (IP and Layer 2) Skills: The candidate should have a strong understanding of IP services, traffic engineering, IP architecture, including TDM migrations, 5G MBH, front haul, and the basics of 5G packet core & MEC.
NMS Components: The candidate should have a strong understanding of NMS components, including Orchestrators, SDN controllers, and other relevant technologies.

Development & DevOps Tools:

NMS and Optical Management Systems: The candidate should be familiar with various NMS and Optical Management Systems, as well as their protocols, NBI, SBI, and applications.
Visio, Excel, Word: The candidate should be proficient in using these tools to organize documents and build project books, including network BOM, topologies, channel maps, as-built diagrams, etc.

📝 Enhancement Note: This role requires a strong understanding of DWDM and Packet IP technologies, as well as familiarity with various NMS and Optical Management Systems, to effectively support customers and ensure project success.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Ribbon Communications places a strong emphasis on customer success and satisfaction. The candidate should be committed to delivering projects on time and meeting customer expectations.
Technical Excellence: The candidate should strive for technical excellence in their work, demonstrating a strong understanding of DWDM and Packet IP technologies, as well as excellent communication skills in both Japanese and English.
Collaboration: The candidate should be a strong collaborator, working effectively with internal teams and customers to ensure project success and drive customer satisfaction.
Innovation: The candidate should be open to learning and adopting new technologies and best practices to drive innovation and improve customer outcomes.

Collaboration Style:

Cross-Functional Integration: The candidate will work closely with various internal teams, such as T3, R&D, Engineering, Sales, and Project Management, as well as Ribbon customers and partners to ensure project success and drive customer satisfaction.
Code Review Culture: The candidate will be expected to participate in code reviews and other quality assurance processes to ensure the delivery of high-quality projects.
Knowledge Sharing: The candidate should be willing to share their knowledge and expertise with other team members to drive continuous learning and improvement.

📝 Enhancement Note: Ribbon Communications places a strong emphasis on customer success, technical excellence, collaboration, and innovation. The candidate should be committed to delivering high-quality projects and driving customer satisfaction through their technical expertise and excellent communication skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

DWDM Technology: The candidate may face technical challenges related to DWDM technology, including provisions, commissioning, protection mechanisms, related products, and technologies. They should be prepared to troubleshoot and resolve complex technical issues to ensure project success.
Packet (IP and Layer 2) Skills: The candidate may face technical challenges related to IP services, traffic engineering, IP architecture, including TDM migrations, 5G MBH, front haul, and the basics of 5G packet core & MEC. They should be prepared to apply their technical expertise to solve customer support problems and drive project success.
NMS Components: The candidate may face technical challenges related to NMS components, including Orchestrators, SDN controllers, and other relevant technologies. They should be prepared to troubleshoot and resolve complex technical issues to ensure project success.

Learning & Development Opportunities:

Technical Skill Development: The candidate will have the opportunity to expand their skills and knowledge across Ribbon’s Neptune Packet platforms and other emerging technologies, as well as gain experience in various NMS and Optical Management Systems.
Conference Attendance: Ribbon Communications may provide opportunities for the candidate to attend industry conferences and events, allowing them to network with other professionals and stay up-to-date with the latest technologies and best practices.
Technical Mentorship: The candidate may have the opportunity to receive technical mentorship from experienced team members, providing them with valuable guidance and support as they develop their career.

📝 Enhancement Note: This role offers significant opportunities for technical skill development and growth within Ribbon Communications, as the candidate gains experience and demonstrates strong technical expertise.

💡 Interview Preparation

Technical Questions:

DWDM Technology: Be prepared to discuss your understanding of DWDM technology, including provisions, commissioning, protection mechanisms, related products, and technologies. Provide examples of your experience working with DWDM technology and troubleshooting complex technical issues.
Packet (IP and Layer 2) Skills: Be prepared to discuss your understanding of IP services, traffic engineering, IP architecture, including TDM migrations, 5G MBH, front haul, and the basics of 5G packet core & MEC. Provide examples of your experience applying your technical expertise to solve customer support problems and drive project success.
NMS Components: Be prepared to discuss your understanding of NMS components, including Orchestrators, SDN controllers, and other relevant technologies. Provide examples of your experience working with various NMS and Optical Management Systems and troubleshooting complex technical issues.

Company & Culture Questions:

Customer Support: Be prepared to discuss your approach to customer support and provide examples of your experience delivering high-quality projects and driving customer satisfaction.
Team Collaboration: Be prepared to discuss your experience working with cross-functional teams and collaborating with customers to ensure project success and drive customer satisfaction.
Technical Innovation: Be prepared to discuss your approach to technical innovation and provide examples of your experience adopting new technologies and best practices to drive customer outcomes.

Portfolio Presentation Strategy:

Project Selection: Select projects that demonstrate your technical expertise in DWDM and Packet IP technologies, as well as your excellent communication skills in both Japanese and English.
Case Study Structure: Present case studies that focus on your problem-solving skills, project delivery, and customer support abilities, highlighting your ability to think critically and creatively.
Code Quality Demonstration: Include examples of your code or technical documentation that showcase your attention to detail and commitment to quality, as well as your ability to work effectively with internal teams and customers.

📝 Enhancement Note: The interview process for this role will focus on evaluating the candidate's technical expertise in DWDM and Packet IP technologies, as well as their excellent communication skills in both Japanese and English. The candidate should be prepared to demonstrate their problem-solving skills and customer support abilities through technical assessments, case studies, and scenario-based interviews.

📌 Application Steps

To apply for this Packet/IP and WDM T2 Deploy & Customer Support Engineer position:

Submit Your Application: Submit your application through the application link provided on the job posting.
Prepare Your Portfolio: Customize your portfolio to highlight your technical expertise in DWDM and Packet IP technologies, as well as your excellent communication skills in both Japanese and English. Include projects that demonstrate your problem-solving skills, project delivery, and customer support abilities.
Optimize Your Resume: Tailor your resume to highlight your relevant experience and skills, including your technical expertise in DWDM and Packet IP technologies, as well as your excellent communication skills in both Japanese and English.
Prepare for Technical Interviews: Brush up on your technical knowledge of DWDM and Packet IP technologies, as well as your understanding of NMS and Optical Management Systems. Practice articulating complex technical concepts in both Japanese and English and develop strategies for solving customer support problems.
Research the Company: Familiarize yourself with Ribbon Communications' mission, values, and culture. Understand the company's products and services, as well as its position in the telecommunications industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Packet/IP and WDM T2 deploy& customer support Engineer