📍 Job Overview

Job Title: Order Management and Technical Support Advisor - Spanish Market
Company: CPM International
Location: Bratislava, Slovakia
Job Type: Hybrid (Full-Time)
Category: Customer Support & Technical Support
Date Posted: June 27, 2025
Experience Level: Entry-level to 2 years
Remote Status: Hybrid (Bratislava-based)

🚀 Role Summary

Provide first-line support to B2C customers on Masimo Consumer's online portfolio of products via multiple contact channels in both Spanish and English.
Manage customer requests, ensuring satisfaction through end-to-end support.
Troubleshoot and resolve customer issues related to audio devices, home network configurations, and order processing.
Act as a customer advocate, demonstrating empathy and problem-solving skills in all interactions.

📝 Enhancement Note: This role requires strong communication skills in both Spanish and English, with a focus on customer-centric problem-solving and technical aptitude.

💻 Primary Responsibilities

Customer Support: Handle inbound contacts from customers, answering questions and helping with troubleshooting, and identifying priority issues for escalation.
Order Management: Process orders, handle payments, returns, cancellations, refunds, and lost in transit matters.
Customer Satisfaction: Ensure end-to-end management of each customer request, maintaining high levels of customer satisfaction.
Technical Troubleshooting: Assist customers with home network troubleshooting, router settings, and Internet security software.
Product Knowledge: Stay updated on Masimo Consumer's product portfolio, features, and availability.

📝 Enhancement Note: This role requires a strong focus on customer satisfaction, with the ability to manage multiple customer requests simultaneously and maintain a high level of technical proficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant degree or certification in customer service, technical support, or a related field is a plus.

Experience: 0-2 years of experience in a direct consumer support role, technical support, or a related field. Previous experience in a call center or customer service environment is beneficial.

Required Skills:

Bilingual Communication: Fluent level in both written and spoken Spanish & English.
Technical Support: Experience with home network troubleshooting and configuration, including wireless configuration, router settings, and Internet security software.
Audio/Visual Equipment Knowledge: Familiarity with home audio/visual equipment, connections, and audio/video formats.
Empathy: Ability to understand and share the feelings of customers, demonstrating active listening and problem-solving skills.
Problem Solving: Ability to identify, analyze, and resolve customer issues efficiently.

Preferred Skills:

Experience with CRM software and customer service tools.
Knowledge of Masimo Consumer's products and services.
Familiarity with audio and video technologies and trends.

📝 Enhancement Note: This role requires a strong focus on customer-centric problem-solving, with the ability to manage multiple customer requests simultaneously and maintain a high level of technical proficiency.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Experience: Highlight previous customer service or technical support roles, demonstrating problem-solving skills and customer satisfaction.
Technical Support Examples: Provide examples of successful technical troubleshooting, showcasing your ability to resolve customer issues related to home network configurations and audio devices.
Language Proficiency: Include examples that demonstrate your fluency in both Spanish and English, such as customer interactions or written reports.

Technical Documentation:

Process Documentation: Document your approach to managing customer requests, including order processing, returns, and refunds.
Troubleshooting Guides: Create guides or step-by-step instructions for common customer issues, demonstrating your technical proficiency and problem-solving skills.

📝 Enhancement Note: This role requires a strong focus on customer satisfaction, with the ability to manage multiple customer requests simultaneously and maintain a high level of technical proficiency. Your portfolio should demonstrate your ability to provide excellent customer support and resolve technical issues efficiently.

💵 Compensation & Benefits

Salary Range: €19,000 gross per annum (€1,583.33 per month)

Benefits:

€6.60/day meal voucher (€132/month)
€50/month commuting allowance (€600/annum)
Monthly incentives based on performance, up to €150
5 paid personal days per annum for emergencies and short-term absences
Hybrid working model from Bratislava location
Fully paid training (4 weeks duration)
Multisport Card
Employee Assistance Program
Referral Program
Access to specialized LinkedIn training courses
Ongoing training and development opportunities

Working Hours: Full-time (40 hours per week), Monday - Friday, 9:00 AM - 6:00 PM

📝 Enhancement Note: The salary range provided is based on the information available and is subject to regional adjustments and web technology industry benchmarks. The benefits package is comprehensive and tailored to the needs of web technology professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: CPM International operates in the customer service and support industry, focusing on multilingual support for various markets and clients worldwide.

Company Size: CPM International has a global presence in over 30 countries, with a diverse team of young bilingual professionals. The Bratislava location is part of this global network, offering a dynamic and multicultural work environment.

Founded: CPM International was founded in 1985 and has since grown into a leading global provider of customer service, sales, and technical support solutions.

Team Structure: The Bratislava team consists of young, bilingual professionals who share a passion for music and technology. The team works collaboratively to provide excellent customer support and technical assistance.

Development Methodology: CPM International follows a customer-centric approach to support, with a focus on empathy, problem-solving, and efficient issue resolution. The team uses various tools and platforms to manage customer interactions and track performance.

Company Website: CPM International

📝 Enhancement Note: CPM International's global presence and diverse team offer unique opportunities for professional growth and development in the customer service and technical support industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to 2-year experience position, focusing on first-line customer support and technical troubleshooting. It offers an excellent opportunity to develop customer service and technical skills in a dynamic and multicultural environment.

Reporting Structure: This role reports directly to the Team Leader or Supervisor, who oversees the day-to-day operations of the customer support team. The team works collaboratively to ensure high levels of customer satisfaction and efficient issue resolution.

Technical Impact: The primary focus of this role is to provide excellent customer support and technical assistance to B2C customers. By resolving customer issues efficiently and maintaining high levels of customer satisfaction, the role directly impacts the success of Masimo Consumer's products and services.

Growth Opportunities:

Career Progression: With experience and strong performance, individuals in this role may have the opportunity to advance to more senior positions within the customer service or technical support teams.
Skill Development: The role offers the opportunity to develop customer service, technical troubleshooting, and problem-solving skills, as well as improving language proficiency in both Spanish and English.
Training and Development: CPM International offers fully paid training to prepare employees for their roles and ongoing training opportunities to support professional growth and development.

📝 Enhancement Note: This role offers an excellent opportunity to develop customer service and technical skills in a dynamic and multicultural environment, with potential for career progression and professional growth.

🌐 Work Environment

Office Type: The Bratislava office is a modern, collaborative workspace designed to facilitate teamwork and communication among customer support professionals. The office is equipped with the latest tools and technologies to support efficient customer support and technical troubleshooting.

Office Location(s): Bratislava, Slovakia

Workspace Context:

Collaborative Environment: The office encourages collaboration and teamwork, with open-plan workspaces and dedicated team areas.
Customer Service Tools: The office is equipped with the latest CRM software and customer service tools to support efficient customer support and issue resolution.
Technical Support Resources: The office provides access to technical support resources, such as manuals, guides, and expert assistance, to help employees resolve customer issues efficiently.

Work Schedule: Full-time (40 hours per week), Monday - Friday, 9:00 AM - 6:00 PM. The role may require occasional flexibility to accommodate customer needs and peak support periods.

📝 Enhancement Note: The Bratislava office offers a modern, collaborative work environment designed to support efficient customer support and technical troubleshooting, with a focus on teamwork and communication.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess language proficiency, communication skills, and cultural fit.
In-depth Interview: A more detailed discussion of the role, responsibilities, and expectations, focusing on customer service skills, technical aptitude, and problem-solving abilities.
Final Interview: A meeting with the hiring manager or team leader to discuss the role, company culture, and career development opportunities.

Portfolio Review Tips:

Language Proficiency: Highlight examples that demonstrate your fluency in both Spanish and English, such as customer interactions or written reports.
Customer Service Experience: Provide examples of successful customer service or technical support roles, demonstrating problem-solving skills and customer satisfaction.
Technical Support Examples: Showcase your ability to resolve customer issues related to home network configurations and audio devices, with a focus on efficient and effective troubleshooting.

Technical Challenge Preparation:

Customer Service Scenarios: Practice handling customer service scenarios, focusing on empathy, active listening, and problem-solving skills.
Technical Troubleshooting: Brush up on your technical skills, with a focus on home network configurations, router settings, and audio device troubleshooting.
Product Knowledge: Familiarize yourself with Masimo Consumer's product portfolio, features, and availability.

ATS Keywords: Bilingual, Customer Support, Technical Support, Home Network Troubleshooting, Audio/Visual Equipment, Empathy, Problem Solving, Order Processing, CRM, Customer Service Tools, Multisport Card, Employee Assistance Program, Referral Program, LinkedIn Training Courses, Ongoing Training and Development

📝 Enhancement Note: The interview process for this role focuses on assessing language proficiency, customer service skills, technical aptitude, and problem-solving abilities. The portfolio review and technical challenge preparation should highlight your ability to provide excellent customer support and resolve technical issues efficiently.

🛠 Technology Stack & Web Infrastructure

Customer Service Tools:

CRM Software: CPM International uses CRM software to manage customer interactions, track performance, and facilitate efficient issue resolution.
Customer Service Platform: The team uses a dedicated customer service platform to handle inbound contacts, manage customer requests, and monitor performance.

Technical Support Resources:

Product Manuals: Masimo Consumer provides product manuals and guides to assist customers with setup, troubleshooting, and usage.
Expert Assistance: The team has access to expert assistance and technical support resources to help resolve complex customer issues efficiently.

📝 Enhancement Note: The technology stack for this role focuses on customer service and technical support tools, with a focus on efficient issue resolution and high levels of customer satisfaction.

👥 Team Culture & Values

Customer Service Values:

Empathy: Understanding and sharing the feelings of customers, demonstrating active listening and problem-solving skills.
Professionalism: Maintaining a high level of customer service and technical proficiency, with a focus on efficient and effective issue resolution.
Teamwork: Collaborating with team members to ensure high levels of customer satisfaction and efficient issue resolution.
Continuous Learning: Staying up-to-date with the latest customer service best practices, technical trends, and product developments.

Collaboration Style:

Cross-functional Collaboration: Working closely with other teams, such as sales and marketing, to ensure high levels of customer satisfaction and effective issue resolution.
Peer Support: Collaborating with team members to share knowledge, troubleshoot complex issues, and maintain high levels of customer satisfaction.
Regular Team Meetings: Regular team meetings to discuss performance, address any challenges, and identify opportunities for improvement.

📝 Enhancement Note: The customer service values and collaboration style for this role focus on empathy, professionalism, teamwork, and continuous learning, with a strong emphasis on efficient and effective issue resolution.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Expectations: Managing customer expectations, ensuring high levels of satisfaction, and maintaining a positive attitude in the face of challenging or demanding situations.
Technical Troubleshooting: Resolving complex technical issues related to home network configurations, router settings, and audio devices efficiently and effectively.
Product Knowledge: Staying up-to-date with the latest product developments, features, and availability, and communicating this information effectively to customers.

Learning & Development Opportunities:

Customer Service Training: Participating in customer service training programs to improve skills, knowledge, and performance.
Technical Training: Attending technical training sessions to enhance troubleshooting skills, product knowledge, and industry best practices.
Language Development: Continuously improving language proficiency in both Spanish and English through regular practice, exposure, and training opportunities.

📝 Enhancement Note: The technical challenges and learning opportunities for this role focus on customer service, technical troubleshooting, and continuous learning, with a strong emphasis on efficient and effective issue resolution.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Be prepared to discuss customer service scenarios, demonstrating your ability to handle challenging situations, maintain a positive attitude, and resolve customer issues efficiently.
Technical Troubleshooting: Brush up on your technical skills, with a focus on home network configurations, router settings, and audio device troubleshooting. Be prepared to discuss your approach to resolving technical issues and any challenges you may face.
Product Knowledge: Familiarize yourself with Masimo Consumer's product portfolio, features, and availability. Be prepared to discuss the products, their unique selling points, and any potential challenges customers may face.

Company & Culture Questions:

Company Culture: Research CPM International's company culture, values, and mission. Be prepared to discuss how your personal values align with the company's and how you can contribute to a positive work environment.
Team Dynamics: Familiarize yourself with the team structure, dynamics, and collaboration style. Be prepared to discuss your approach to teamwork, communication, and problem-solving in a collaborative environment.
Career Development: Research CPM International's career development opportunities, training programs, and professional growth paths. Be prepared to discuss your long-term career goals and how the role can support your professional development.

Portfolio Presentation Strategy:

Customer Service Examples: Highlight examples of successful customer service or technical support roles, demonstrating problem-solving skills and customer satisfaction.
Technical Support Examples: Showcase your ability to resolve customer issues related to home network configurations and audio devices, with a focus on efficient and effective troubleshooting.
Language Proficiency: Include examples that demonstrate your fluency in both Spanish and English, such as customer interactions or written reports.

📝 Enhancement Note: The interview preparation for this role focuses on assessing language proficiency, customer service skills, technical aptitude, and problem-solving abilities. The portfolio presentation strategy should highlight your ability to provide excellent customer support and resolve technical issues efficiently.

📌 Application Steps

To apply for this Order Management and Technical Support Advisor - Spanish Market position:

Submit Your Application: Click on the application link and submit your resume, highlighting your customer service experience, technical skills, and language proficiency.
Prepare Your Portfolio: Customize your portfolio to showcase your customer service skills, technical troubleshooting abilities, and language proficiency in both Spanish and English.
Research the Company: Familiarize yourself with CPM International's company culture, values, and mission. Prepare for the interview by discussing how your personal values align with the company's and how you can contribute to a positive work environment.
Prepare for the Interview: Brush up on your customer service skills, technical knowledge, and product familiarity. Practice handling customer service scenarios, troubleshooting technical issues, and discussing your approach to efficient and effective issue resolution.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Service & Technical Support Focus:

Tailor every section specifically to customer service and technical support roles, with a focus on customer-centric problem-solving, technical aptitude, and empathy.
Include customer service methodologies, troubleshooting techniques, and product knowledge requirements.
Emphasize customer service skills, language proficiency, and technical support experience in the role requirements and portfolio guidance.
Address customer service team dynamics, cross-functional collaboration with sales and marketing, and customer-centric culture.
Focus on customer service career progression, technical skill development, and continuous learning opportunities.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer service processes, technical troubleshooting, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer service and technical support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer service specialization.

Industry Expertise:

Include specific customer service tools, platforms, and technical support resources relevant to the role.
Address customer service career progression paths and technical skill development opportunities in customer service teams.
Provide tactical advice for customer service portfolio development, live demonstrations, and project case studies.
Include customer service-specific interview preparation and coding challenge guidance.
Emphasize customer service best practices, empathy, and user experience design principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer service and technical support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer service and technical support professionals.
Provide actionable insights that give customer service and technical support candidates a competitive advantage.
Focus on customer service team culture, cross-functional collaboration, and user impact measurement.

Customer Service & Technical Support Emphasis:

Emphasize customer service best practices, empathy, and user experience design principles.
Include specific portfolio requirements tailored to the customer service discipline and role level.
Address language proficiency, technical support skills, and customer service scenarios in the portfolio guidance.
Focus on problem-solving methods, performance optimization, and scalable customer service architecture.
Include technical presentation skills and stakeholder communication for customer service projects.

Avoid:

Generic business jargon not relevant to customer service or technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific customer service or technical support role.
Marketing language unrelated to customer service, technical support, or user experience.

Generate comprehensive, customer service-focused content that serves as a valuable resource for customer service and technical support professionals seeking their next opportunity and preparing for technical interviews in the customer service and technical support industry.

Order Management and Technical Support Advisor - Spanish Market