📍 Job Overview

Job Title: Order Management and Technical Support Advisor - French Market
Company: CPM International
Location: Bratislava, Slovakia
Job Type: Hybrid (On-site & Remote)
Category: Customer Support & Technical Support
Date Posted: June 27, 2025
Experience Level: Entry-level to 2 years
Remote Status: Hybrid (5 days per week on-site)

🚀 Role Summary

Serve as the first point of contact for B2C customers, providing support for Masimo Consumer's online product portfolio in French and English.
Manage customer inquiries and issues related to product availability, features, order processing, returns, and refunds.
Troubleshoot technical issues, configure home networks, and provide guidance on audio/visual equipment.
Act as a customer advocate, ensuring satisfaction through end-to-end request management.
Collaborate with the dynamic, bilingual team at CPM International, a global company specializing in customer service, sales, and technical support solutions.

📝 Enhancement Note: This role requires strong communication skills in French and English, as well as a genuine interest in consumer electronics and troubleshooting. Previous technical support experience would be beneficial but is not essential, as full training will be provided.

💻 Primary Responsibilities

Customer Support: Handle inbound contacts from customers, answering questions, and assisting with troubleshooting.
Order Management: Process orders, handle returns, cancellations, refunds, and lost in transit issues.
Customer Satisfaction: Ensure end-to-end management of customer requests, acting as an advocate for customers and maintaining a high level of empathy.
Technical Troubleshooting: Diagnose and resolve technical issues related to consumer electronics, home networks, and audio/visual equipment.
Product Knowledge: Stay updated on Masimo Consumer's product portfolio, features, and benefits.

📝 Enhancement Note: This role requires strong problem-solving skills, patience, and the ability to remain calm under pressure when assisting customers with technical issues.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant degree or certification in a related field is a plus but not required.

Experience: Entry-level to 2 years of experience in customer support, technical support, or a related role. Previous experience in a direct consumer support role would be beneficial.

Required Skills:

Language Proficiency: Fluent in both written and spoken French and English.
Technical Support: Experience with home network troubleshooting, router settings, and Internet security software.
Audio/Visual Knowledge: Familiarity with home audio/visual equipment, connections, and audio/video formats.
Problem-Solving: Strong problem-solving skills and the ability to remain calm under pressure.
Empathy: Excellent listening and communication skills, with a customer-centric mindset.

Preferred Skills:

Experience with CRM software and ticketing systems.
Knowledge of consumer electronics and audio devices.
Familiarity with Masimo Consumer's product portfolio.

📝 Enhancement Note: While not strictly required, experience with CRM software and ticketing systems, as well as knowledge of consumer electronics and audio devices, would be beneficial in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €19,000 gross per annum (€1,583.33 per month) for an entry-level to 2 years of experience in Bratislava, Slovakia. This is based on regional market research and cost of living adjustments.

Benefits:

€6.60/day meal voucher (€132/month)
€50/month commuting allowance (€600/annum)
Monthly performance-based incentives up to €150
5 paid personal days per annum
Hybrid working model from CPM International's Bratislava location
Fully paid training (4 weeks duration)
Multisport Card
Employee Assistance Program
Referral Program
Access to specialized LinkedIn training courses
Ongoing training and development opportunities

🎯 Team & Company Context

🏢 Company Culture

Industry: CPM International operates in the customer service, sales, and technical support solutions industry, with a global presence in over 30 countries. The company focuses on multilingual support tailored to diverse markets.

Company Size: CPM International has a global presence with over 30 locations worldwide, employing thousands of professionals. This size allows for ample growth opportunities and a diverse work environment.

Founded: 1969 (as part of the CPM Group)

Team Structure:

The Bratislava team consists of young, bilingual professionals with a passion for music and technology.
The team follows a hybrid working model, with employees working on-site for five days a week.
The team collaborates closely with other CPM International locations worldwide to provide 24/7 customer support.

Development Methodology:

CPM International follows a customer-centric approach, focusing on providing high-quality, personalized support to customers.
The company encourages continuous learning and development, offering ongoing training and access to specialized LinkedIn training courses.

Company Website: CPM International

📝 Enhancement Note: CPM International values diversity and inclusion, creating an open workplace that celebrates differences in gender, race, religion, disabilities, and sexual orientation. The company is committed to providing equal opportunities and fostering an inclusive environment from the start of an employee's journey within CPM.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to intermediate position in the customer support and technical support field. It offers an excellent opportunity for career growth and development within the company.

Reporting Structure: This role reports directly to the Team Leader or Supervisor, with regular check-ins and performance evaluations.

Technical Impact: The Order Management and Technical Support Advisor plays a crucial role in ensuring customer satisfaction and maintaining the company's reputation by providing exceptional support and troubleshooting assistance to customers.

Growth Opportunities:

Career Progression: With experience and strong performance, employees can progress to roles such as Team Leader, Supervisor, or even move into other areas of the business, such as sales or operations.
Skill Development: The company offers ongoing training and development opportunities, allowing employees to expand their skillsets and advance their careers.
Emerging Technologies: As the company works with cutting-edge consumer electronics, employees have the opportunity to stay up-to-date with the latest technologies and trends in the industry.

📝 Enhancement Note: Career progression at CPM International is based on an employee's performance, skills, and commitment to the company's values. With the company's global presence and diverse range of services, there are ample opportunities for employees to grow and develop their careers.

🌐 Work Environment

Office Type: CPM International's Bratislava office is a modern, collaborative workspace designed to foster teamwork and innovation.

Office Location(s): Bratislava, Slovakia

Workspace Context:

The office features an open-plan layout, with dedicated spaces for training, meetings, and relaxation.
Employees have access to state-of-the-art technology and tools to perform their jobs effectively.
The hybrid working model allows employees to work on-site for five days a week, with the remaining days worked remotely.

Work Schedule: Full-time, Monday to Friday, 9:00 AM to 6:00 PM (with a one-hour lunch break). The work schedule may vary depending on business needs and customer demand.

📝 Enhancement Note: The hybrid working model at CPM International offers employees the best of both worlds – the opportunity to work from home and enjoy the benefits of an on-site office environment.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application and resume, focusing on your language skills, customer support experience, and interest in consumer electronics.
Phone or Video Screen: A short phone or video call to assess your language skills, communication, and cultural fit.
On-site Interview: A face-to-face interview at CPM International's Bratislava office to discuss your application in more detail, assess your technical skills, and provide an overview of the role and company.
Final Decision: The hiring team will make a final decision based on your interview performance, skills, and cultural fit.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords:

Customer Support
Technical Support
Bilingual
French
English
Consumer Electronics
Troubleshooting
Problem-Solving
Empathy
Home Network Configuration
Audio/Visual Equipment
Order Management
Returns
Refunds
Customer Satisfaction
CRM Software
Ticketing Systems

📝 Enhancement Note: To optimize your resume for this role, ensure that you highlight your language skills, customer support experience, and any relevant technical skills or knowledge of consumer electronics. Include relevant keywords naturally throughout your resume to increase your visibility to the hiring team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

Customer-Centric: CPM International prioritizes customer satisfaction above all else, ensuring that every employee understands the importance of their role in delivering exceptional customer experiences.
Empathy: The company values employees who can empathize with customers and understand their needs, enabling them to provide personalized and effective support.
Continuous Learning: CPM International encourages employees to stay up-to-date with the latest technologies and trends in the consumer electronics industry, fostering a culture of continuous learning and development.
Collaboration: The company values teamwork and collaboration, with employees working closely together to ensure customer satisfaction and maintain the company's reputation.

Collaboration Style:

Cross-Functional Collaboration: The team works closely with other departments within CPM International, such as sales and operations, to ensure seamless customer experiences and efficient issue resolution.
Peer Learning: Employees are encouraged to share their knowledge and experiences with their colleagues, fostering a culture of peer learning and development.
Regular Check-ins: The team holds regular check-ins to discuss performance, address any concerns, and ensure that everyone is on track to meet their goals.

📝 Enhancement Note: CPM International's team culture is built on a foundation of customer-centricity, empathy, continuous learning, and collaboration. The company values employees who are passionate about music and technology, as well as those who are committed to delivering exceptional customer experiences.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: As this role requires strong communication skills in both French and English, employees may face language barriers when assisting customers. Overcoming these challenges will help employees develop their language skills and improve their ability to communicate effectively with customers.
Technical Issues: Employees may encounter complex technical issues when assisting customers, requiring them to use their problem-solving skills and troubleshooting expertise to resolve these challenges.
Customer Expectations: Customers may have high expectations for the support they receive, and employees must be prepared to manage these expectations and ensure customer satisfaction.

Learning & Development Opportunities:

Product Knowledge: Employees have the opportunity to learn about Masimo Consumer's product portfolio, features, and benefits, enabling them to provide more informed and effective support to customers.
Technical Skills: As the company works with cutting-edge consumer electronics, employees have the opportunity to develop their technical skills and stay up-to-date with the latest technologies and trends in the industry.
Leadership Development: With experience and strong performance, employees can progress to roles with more responsibility, such as Team Leader or Supervisor, allowing them to develop their leadership skills and contribute to the company's success.

📝 Enhancement Note: The challenges and growth opportunities in this role are closely linked to the company's focus on customer-centricity, technical expertise, and continuous learning and development. By embracing these challenges and seizing the available growth opportunities, employees can build successful careers at CPM International.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Be prepared to demonstrate your fluency in both written and spoken French and English through conversation, role-play scenarios, and written exercises.
Technical Support: Expect questions related to home network troubleshooting, router settings, Internet security software, and audio/visual equipment. Brush up on your knowledge of these topics and be prepared to discuss your experience with troubleshooting and problem-solving.
Customer Support: Prepare for questions about your customer support experience, focusing on your ability to manage customer expectations, maintain a high level of empathy, and resolve customer issues effectively.

Company & Culture Questions:

Company Knowledge: Research CPM International's history, mission, and values, and be prepared to discuss how your personal values align with the company's culture.
Team Dynamics: Familiarize yourself with the team's hybrid working model and be prepared to discuss how you would contribute to a collaborative and productive team environment.
Customer-Centricity: Prepare to discuss your approach to customer support and how you ensure customer satisfaction in every interaction.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: To prepare for your interview, focus on demonstrating your language skills, technical support experience, and customer-centric mindset. Research the company and team dynamics to ensure that you can articulate how your skills and values align with CPM International's culture and mission.

📌 Application Steps

To apply for this Order Management and Technical Support Advisor position:

Submit your application through the CPM International careers page.
Customize your resume to highlight your language skills, customer support experience, and any relevant technical skills or knowledge of consumer electronics.
Prepare for your phone or video screen and on-site interview by brushing up on your language skills, technical support experience, and customer support knowledge.
Research CPM International's company culture, mission, and values to ensure that you can articulate how your skills and values align with the company's culture and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with CPM International before making application decisions.

Order Management and Technical Support Advisor - French Market