Oracle Cloud Support Engineer - R2A

📍 Job Overview

• Job Title: Oracle Cloud Support Engineer - R2A
• Company: Iron Mountain
• Location: Brazil, São Paulo
• Job Type: On-site, Full-Time
• Category: Information Technology
• Date Posted: 2025-07-14
• Experience Level: 10+ years

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on operational excellence in Oracle ERP Cloud financial modules, ensuring service quality, SOX compliance, and continuous process improvement. Strong Oracle ERP and Fusion Cloud experience is required, with a solid background in General Ledger, Fixed Assets, and Cash Management.

💻 Primary Responsibilities

• 📝 Enhancement Note: The candidate will be expected to handle a wide range of responsibilities, from incident resolution and monthly financial closings to regression testing and process leadership.

• 📝 Enhancement Note: This role requires a high level of technical expertise in Oracle ERP Cloud, with a strong focus on financial modules and a deep understanding of Brazilian tax requirements.

• 📝 Enhancement Note: The candidate should be comfortable working in a global team environment, collaborating with internal teams and external providers to ensure service excellence.

🔑 Key Responsibilities

• 📝 Enhancement Note: The candidate will be responsible for operating the following modules: Contabilidade Geral (GL), Ativos Fixos, and Gestão de Caixa (Cash Management).

• 📝 Enhancement Note: The candidate will resolve incidents and service requests within agreed service level agreements (SLAs), working in partnership with internal teams and external providers.

• 📝 Enhancement Note: The candidate will support monthly financial closings across multiple regions (LATAM, USA, APAC), ensuring accurate and timely reporting.

• 📝 Enhancement Note: The candidate will execute regression testing during quarterly environment updates, ensuring system stability and functionality.

• 📝 Enhancement Note: The candidate will ensure SOX compliance by documenting processes and providing evidence for audits.

• 📝 Enhancement Note: The candidate will lead operational improvements, enhancing communication, processes, and support standards.

• 📝 Enhancement Note: The candidate will participate in defining and disseminating best practices, aligning with ITIL and using tools like ServiceNow and GitLab.

• 📝 Enhancement Note: The candidate will collaborate with engineering and project teams to ensure successful implementations and integrations.

🎓 Skills & Qualifications

📚 Education & Experience

• 📝 Enhancement Note: A degree in Contabilidade, Finanças, TI, or a related field is preferred. However, relevant experience and a strong track record in Oracle ERP Cloud can compensate for a lack of formal education.

• 📝 Enhancement Note: The candidate should have a minimum of 10 years of experience in Oracle ERP, with at least 5 years of hands-on experience in Oracle Fusion Cloud.

• 📝 Enhancement Note: The candidate should have experience working with localizations (LACLS) and Brazilian tax requirements.

🛠️ Required Skills

• 📝 Enhancement Note: Proficiency in Oracle ERP Cloud, particularly in GL, Fixed Assets, and Cash Management, is essential.

• 📝 Enhancement Note: Experience with tools such as BIP, PL/SQL, FBDI, ADFDi, and Web Services (SOAP/REST) is required.

• 📝 Enhancement Note: Strong financial reporting knowledge is necessary to ensure adherence to financial norms and reporting practices.

• 📝 Enhancement Note: Excellent written and verbal communication skills in Portuguese and English are crucial for effective collaboration and stakeholder management.

• 📝 Enhancement Note: Proven leadership skills, with experience managing teams of 5-10 people, are required.

• 📝 Enhancement Note: A collaborative, proactive, and analytical mindset, with a focus on delivering results, is essential for success in this role.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on operational support rather than web development, a portfolio is not explicitly required. However, demonstrating relevant projects or case studies that showcase the candidate's problem-solving skills, process improvement initiatives, or successful incident management can be beneficial.

💵 Compensation & Benefits

• 📝 Enhancement Note: The salary range for this role in Brazil is estimated to be between R$15,000 and R$25,000 per month, based on market research and the required experience level.

🎁 Benefits

• 📝 Enhancement Note: Benefits may include health insurance, retirement plans, and other employee perks. However, specific benefits information is not provided in the job listing.

🕒 Working Hours

• 📝 Enhancement Note: The working hours for this role are typically 40 hours per week, with flexibility for project deadlines and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

• 📝 Enhancement Note: Iron Mountain is a global leader in storage and information management services, with a strong focus on data protection, information governance, and digital transformation. The company values innovation, collaboration, and customer focus.

• 📝 Enhancement Note: With over 225,000 customers worldwide, Iron Mountain offers a diverse and dynamic work environment, with opportunities for growth and professional development.

🌐 Work Environment

• 📝 Enhancement Note: The work environment for this role is on-site, with the opportunity to work in a global team and collaborate with diverse stakeholders. The office is located in São Paulo, Brazil.

• 📝 Enhancement Note: The workspace is designed to foster collaboration and innovation, with access to the latest tools and technologies.

• 📝 Enhancement Note: The work schedule is flexible, with the ability to work remotely on an as-needed basis, depending on project requirements and team needs.

📄 Application & Technical Interview Process

• 📝 Enhancement Note: The interview process for this role will likely include technical assessments, case studies, and behavioral interviews to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit.

• 📝 Enhancement Note: Candidates should be prepared to discuss their experience with Oracle ERP Cloud, financial reporting, and process improvement initiatives, as well as their ability to work effectively in a global team environment.

🛠️ Technology Stack & Web Infrastructure

• 📝 Enhancement Note: As this role focuses on operational support rather than web development or server administration, a detailed technology stack is not provided in the job listing. However, proficiency in Oracle ERP Cloud, particularly in financial modules, is essential.

👥 Team Culture & Values

• 📝 Enhancement Note: Iron Mountain values innovation, collaboration, and customer focus. The company seeks candidates who are passionate about delivering exceptional customer service, driving operational excellence, and embracing continuous improvement.

• 📝 Enhancement Note: The team culture is global, with a strong emphasis on cross-functional collaboration and knowledge sharing. Candidates should be comfortable working in a dynamic and diverse environment.

⚡ Challenges & Growth Opportunities

• 📝 Enhancement Note: This role offers significant opportunities for professional growth and development, with the potential to lead operational improvements, drive process enhancements, and manage teams.

• 📝 Enhancement Note: The candidate will have the opportunity to work on high-impact projects, collaborate with global teams, and gain exposure to a wide range of technologies and business processes.

💡 Interview Preparation

• 📝 Enhancement Note: Candidates should research Iron Mountain's business, industry trends, and competitors to demonstrate their understanding of the company's mission and values.

• 📝 Enhancement Note: Candidates should be prepared to discuss their experience with Oracle ERP Cloud, financial reporting, and process improvement initiatives, as well as their ability to work effectively in a global team environment.

• 📝 Enhancement Note: Candidates should practice problem-solving exercises and case studies to demonstrate their analytical and critical thinking skills.

📌 Application Steps

To apply for this Oracle Cloud Support Engineer - R2A position:

• Submit your application through the provided link.
• Tailor your resume to highlight your relevant experience with Oracle ERP Cloud, financial reporting, and process improvement initiatives.
• Prepare for technical interviews by researching Iron Mountain's business, industry trends, and competitors, and practicing problem-solving exercises and case studies.
• Be ready to discuss your experience working with global teams and collaborating with diverse stakeholders.