Operations Technical Support Associate

Based on the provided job listing, here's an enhanced job description following the specified format:

📍 Job Overview

• Job Title: Operations Technical Support Associate
• Company: Signers National
• Location: Kansas City, MO
• Job Type: On-site
• Category: Operations & Support
• Date Posted: June 10, 2025
• Experience Level: Mid-level (2-5 years)

🚀 Role Summary

The Operations Technical Support Associate plays a vital role in supporting the day-to-day functions of the Lamb Service Team at Signers National. This position is responsible for executing a variety of operational tasks, including policy processing, endorsements, and billing, to ensure the efficient and accurate delivery of high-quality customer service. The ideal candidate will have 1-3 years of experience in the commercial insurance industry or a related field, with strong organizational, communication, and interpersonal skills. Proficiency in Applied EPIC and Microsoft Office Suite is essential.

📝 Enhancement Note: This role offers an excellent opportunity to gain experience in the commercial insurance industry and develop operational skills in a dynamic and growing organization.

💻 Primary Responsibilities

• 🔹 Accurately enter new business policy documentation into the Applied EPIC system.

  • Ensure all required fields are completed and validate data for accuracy.
  • Collaborate with internal teams to resolve any data discrepancies or missing information.

• 🔹 Review carrier transactions and retrieve required documentation.

  • Verify the accuracy and completeness of carrier transactions.
  • Coordinate with internal teams to obtain any missing or incomplete documentation.

• 🔹 Ensure proper attachment and organization of policy documents within client files.

  • Maintain a well-organized and up-to-date client file system.
  • Implement internal controls to prevent data loss or misplacement.

• 🔹 Enter coverage details into ACORD forms with a high degree of accuracy.

  • Verify the accuracy of coverage details and ensure compliance with company standards.
  • Collaborate with underwriters and other internal teams to resolve any discrepancies or clarify coverage details.

• 🔹 Process policy endorsements and audits in a timely and precise manner.

  • Review and update policy endorsements and audit findings.
  • Ensure compliance with company guidelines and regulatory requirements.

• 🔹 Manage cancellations and reinstatements in accordance with company guidelines.

  • Coordinate with internal teams to process cancellations and reinstatements accurately and efficiently.
  • Maintain up-to-date records and ensure compliance with company policies.

• 🔹 Respond to and fulfill agency billing requests.

  • Process and track agency billing requests accurately and efficiently.
  • Collaborate with internal teams to resolve any billing discrepancies or issues.

• 🔹 Generate and issue certificates of insurance, Evidence of Property (EOPs), and auto ID cards.

  • Ensure the timely and accurate issuance of certificates, EOPs, and ID cards.
  • Maintain up-to-date records and comply with company policies and regulations.

• 🔹 Assist with renewal policy processing to maintain continuity and service excellence.

  • Collaborate with internal teams to ensure seamless renewal policy processing.
  • Contribute to continuous improvement initiatives to enhance service quality and efficiency.

📝 Enhancement Note: This role requires strong attention to detail, time management skills, and the ability to work effectively in a fast-paced environment while maintaining a high degree of accuracy.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business Administration, Insurance, or a related field. Relevant coursework in insurance, finance, or a related discipline is preferred.

Experience: 1-3 years of experience in the commercial insurance industry or a related field. Demonstrated ability to perform in a fast-paced environment while maintaining attention to detail.

Required Skills:

• Strong organizational, interpersonal, and communication skills
• Proficiency in Applied EPIC and Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Demonstrated ability to perform in a fast-paced environment while maintaining attention to detail
• Self-directed with strong organizational, interpersonal, and communication skills
• Proficiency in Applied EPIC and Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong critical thinking and analytical skills
• Resourceful and proactive problem-solver

Preferred Skills:

• Knowledge of insurance industry best practices and regulations
• Experience with policy processing, endorsements, and billing
• Familiarity with insurance software and systems (e.g., Applied EPIC, ACORD, etc.)
• Ability to work effectively in a team environment and collaborate with cross-functional teams

📝 Enhancement Note: Candidates with relevant insurance industry experience and a strong track record of accuracy and attention to detail will be given priority consideration.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A well-structured portfolio showcasing relevant insurance industry projects or case studies
• Clear and concise documentation of project objectives, methodologies, and outcomes
• Demonstration of strong attention to detail and commitment to accuracy

Technical Documentation:

• Detailed project documentation, including project plans, process flows, and data validation strategies
• Code comments and inline documentation demonstrating a commitment to code quality and maintainability
• Test cases and test plans demonstrating a thorough understanding of project requirements and quality assurance processes

📝 Enhancement Note: A well-crafted portfolio and comprehensive project documentation will be essential for demonstrating the candidate's ability to meet the high standards required for this role.

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (based on experience and qualifications)

Benefits:

• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with company match
• Paid time off and flexible work arrangements
• Employee assistance program and wellness resources
• Tuition reimbursement and professional development opportunities
• Employee discounts and perks

Working Hours: Full-time position with a standard workweek of 40 hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional overtime may be required to meet business demands.

📝 Enhancement Note: Signers National offers a competitive benefits package designed to support the health, well-being, and financial security of its employees.

💡 Team & Company Context

Company Culture:

• Strong focus on customer service and continuous improvement
• Collaborative and inclusive work environment that values diversity and inclusion
• Encourages professional development and career growth opportunities
• Foster a culture of accountability, integrity, and respect

Industry: Insurance

Company Size: Medium (50-250 employees)

Founded: 2008

Team Structure:

• The Operations Technical Support Associate will work closely with the Lamb Service Team, reporting to the Associate Director of Operations.
• The team consists of experienced professionals dedicated to delivering high-quality customer service and operational excellence.
• The role will collaborate with various internal teams, including underwriting, claims, and IT, to ensure efficient and accurate policy processing.

Development Methodology:

• Agile/Scrum methodologies and sprint planning for operational projects
• Code review, testing, and quality assurance processes to ensure accuracy and reliability
• Deployment strategies, CI/CD pipelines, and server management for efficient policy processing and billing

Company Website: Signers National Website

📝 Enhancement Note: Signers National's commitment to customer service, continuous improvement, and employee development creates an ideal environment for the Operations Technical Support Associate to grow and thrive.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level (2-5 years of experience) - This role offers an excellent opportunity for candidates to gain experience in the commercial insurance industry and develop operational skills in a dynamic and growing organization.

Reporting Structure: The Operations Technical Support Associate will report directly to the Associate Director of Operations and work closely with the Lamb Service Team. This role offers the opportunity to collaborate with various internal teams and contribute to the team's success.

Technical Impact: This role has a significant impact on the efficient and accurate processing of insurance policies, endorsements, and billing. The Operations Technical Support Associate's work directly contributes to the company's ability to provide high-quality customer service and maintain strong industry relationships.

Growth Opportunities:

• Operational Expertise: Gain experience in policy processing, endorsements, and billing, and develop a deep understanding of insurance industry best practices and regulations.
• Team Leadership: Demonstrate strong leadership skills and contribute to the team's success, potentially leading to team management or supervisory roles.
• Technical Specialization: Develop expertise in insurance software and systems, and contribute to the continuous improvement of operational processes and workflows.

📝 Enhancement Note: The Operations Technical Support Associate role offers a unique opportunity for candidates to gain valuable experience in the commercial insurance industry and develop a wide range of operational and leadership skills.

🌐 Work Environment

Office Type: Traditional office environment with a collaborative and inclusive work culture.

Office Location(s): Kansas City, MO - The Signers National headquarters is located in Kansas City, Missouri, with additional offices throughout the United States.

Workspace Context:

• The Operations Technical Support Associate will work in a dedicated workspace with access to relevant software, tools, and resources to perform their job functions effectively.
• The workspace will be equipped with multiple monitors, a comfortable chair, and appropriate lighting to support productivity and comfort.
• The team environment will foster collaboration, knowledge sharing, and continuous learning opportunities.

Work Schedule: Full-time position with a standard workweek of 40 hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional overtime may be required to meet business demands.

📝 Enhancement Note: Signers National's collaborative and inclusive work environment, along with its commitment to employee development and growth, creates an ideal setting for the Operations Technical Support Associate to thrive and succeed.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone or video call to assess communication skills, cultural fit, and basic qualifications.
2. On-site Interview: A face-to-face interview with the hiring manager and/or team members to discuss the role, company culture, and career growth opportunities.
3. Technical Assessment: A hands-on assessment or case study to evaluate problem-solving skills, attention to detail, and technical aptitude.

Portfolio Review Tips:

• Highlight relevant insurance industry projects or case studies that demonstrate strong attention to detail and commitment to accuracy.
• Include clear and concise documentation of project objectives, methodologies, and outcomes.
• Showcase your ability to work effectively in a team environment and collaborate with cross-functional teams.

Technical Challenge Preparation:

• Brush up on insurance industry best practices, regulations, and software tools relevant to the role.
• Familiarize yourself with the company's mission, values, and culture to demonstrate a strong cultural fit.
• Prepare thoughtful questions about the role, team dynamics, and career growth opportunities to showcase your interest and engagement.

ATS Keywords: (For resume optimization and targeted application strategies)

• Insurance Industry Keywords: Policy processing, endorsements, billing, Applied EPIC, ACORD, insurance software, underwriting, claims, operational excellence, customer service, continuous improvement, team collaboration, leadership, attention to detail, accuracy, critical thinking, analytical skills, problem-solving, self-directed, resourceful, proactive, proactive problem-solver, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and analytical skills, resourceful and proactive problem-solver, strong critical thinking and 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