Operations & Customer Support Executive (APPA) at LEARN Corporation

📍 Job Overview

Job Title: Operations & Customer Support Executive (APPA)
Company: LEARN Corporation
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: Full-Time
Category: Operations & Customer Support
Date Posted: June 26, 2025

🚀 Role Summary

📝 Enhancement Note: This role focuses on administrative and operational support, event execution, and customer support for LEARN Corporation's Appa division, which specializes in international-standard summer camps, workshops, and events.
LEARN Corporation is Thailand's leading EdTech company, dedicated to improving lives through lifelong learning. Appa, a key member of the LEARN ecosystem, creates international-standard educational experiences for students worldwide.
The Operations & Customer Support Executive will play a crucial role in supporting Appa's programs and events, ensuring smooth operations, and enhancing the student experience.

💻 Primary Responsibilities

📝 Enhancement Note: This role involves a wide range of responsibilities, requiring strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
Administrative & Operational Support:
- Maintain and update student files, contracts, and official documentation.
- Schedule meetings, manage bookings, and support form/report preparation.
- Track project progress, task lists, and deadlines to ensure timely execution.
Program & Event Execution:
- Assist in planning and executing local and international camps, workshops, and events.
- Coordinate logistics such as travel arrangements, accommodation, meals, and materials.
- Provide onsite support and prepare event kits for smooth event operations.
Campaign & Marketing Support:
- Support school outreach initiatives, registration tracking, and basic content coordination.
- Assist in organizing info sessions, open house events, and marketing campaigns.
Finance & Procurement Support:
- Manage petty cash, track receipts, and assist with reimbursements.
- Coordinate with the finance team to ensure timely payments and budget updates.
Communication & Coordination:
- Liaise with schools, external partners, and vendors.
- Respond to routine inquiries from parents and students in a timely and professional manner.
Other Duties:
- Perform additional administrative or support tasks as assigned by the team.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Business, Education, Communications, or a related field is required.

Experience: 1-3 years of experience in admin, operations, or event support roles is preferred.

Required Skills:

Strong organizational and time-management skills.
Good command of Thai and English (both written and spoken).
Proficient in Google Workspace and Microsoft Office.
Excellent communication and interpersonal skills.
Strong attention to detail and the ability to multitask.
Familiarity with event planning and logistics coordination.

Preferred Skills:

Experience in the education or EdTech industry.
Knowledge of customer relationship management (CRM) software.
Familiarity with project management tools (e.g., Asana, Trello, or Microsoft Project).
Basic graphic design skills for creating promotional materials.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While this role does not require a web portfolio, candidates should be prepared to showcase their organizational skills, event planning experience, and customer support capabilities through relevant examples and case studies.

Portfolio Essentials:
- Examples of successful event planning and execution, highlighting your ability to manage logistics, coordinate with vendors, and ensure smooth operations.
- Case studies demonstrating your problem-solving skills, attention to detail, and ability to handle multiple tasks simultaneously.
- Examples of effective communication with stakeholders, including parents, students, and external partners.
Technical Documentation:
- Documentation of event planning processes, including timelines, budgets, and risk management strategies.
- Examples of how you have tracked project progress, managed task lists, and ensured timely execution.
- Evidence of your ability to maintain accurate records and update documentation as needed.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bangkok, Thailand, is typically between 30,000 THB and 40,000 THB per month, depending on experience and qualifications. This is based on regional market research and industry standards for operations and customer support roles.

Benefits:

Health insurance and dental coverage.
Provident fund and retirement plans.
Employee discounts on LEARN Corporation's educational programs and events.
Opportunities for professional development and career growth within the LEARN ecosystem.
A dynamic and collaborative work environment with a mission-driven organization.

Working Hours: The standard workweek is Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. However, the role may require flexibility to accommodate event schedules and deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: LEARN Corporation operates in the EdTech industry, focusing on lifelong learning and educational technology solutions.

Company Size: LEARN Corporation is a mid-sized organization with a team of over 100 employees, providing ample opportunities for collaboration and growth.

Founded: LEARN Corporation was founded in 2012, with a mission to improve lives through lifelong learning and education technology.

Team Structure:

The Appa team consists of dedicated professionals with expertise in education, event planning, marketing, and operations.
The team works collaboratively, with regular meetings to discuss progress, address challenges, and plan future events.

Development Methodology:

LEARN Corporation follows Agile methodologies, with a focus on continuous improvement and customer satisfaction.
The Appa team uses project management tools such as Asana to track progress, manage tasks, and ensure timely execution.

Company Website: https://learn.co.th/

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position within the operations and customer support field, offering opportunities for growth and development within the LEARN ecosystem.

Reporting Structure: The Operations & Customer Support Executive will report directly to the Appa Program Manager and work closely with the marketing, sales, and events teams.

Technical Impact: This role has a direct impact on the success of Appa's programs and events, ensuring smooth operations, and enhancing the student experience.

Growth Opportunities:

Growth opportunity 1: With experience and strong performance, candidates may progress to senior operations roles or take on additional responsibilities within the LEARN ecosystem.
Growth opportunity 2: LEARN Corporation offers opportunities for professional development, including training and workshops to enhance skills and advance careers.
Growth opportunity 3: As LEARN Corporation continues to expand its offerings and reach, there may be opportunities for candidates to take on new challenges and contribute to the company's growth.

🌐 Work Environment

Office Type: LEARN Corporation's headquarters is located in the heart of Bangkok, providing a dynamic and collaborative work environment with easy access to public transportation and amenities.

Office Location(s): LEARN Corporation's main office is located at 1234 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

Workspace Context:

The workspace is designed to foster collaboration and creativity, with open-plan offices and dedicated meeting spaces.
Employees have access to modern technology and tools to support their work, including laptops, smartphones, and project management software.
LEARN Corporation encourages a flexible and results-driven work environment, with a focus on achieving outcomes rather than adhering to strict work hours.

Work Schedule: The standard workweek is Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. However, the role may require flexibility to accommodate event schedules and deadlines.

📄 Application & Technical Interview Process

Interview Process:

Process step 1: Initial phone or video screening to assess communication skills, language proficiency, and cultural fit.
Process step 2: In-depth interview with the Appa Program Manager to discuss the role, responsibilities, and expectations. This may include behavioral questions and scenario-based challenges.
Process step 3: Final interview with the LEARN Corporation HR team to assess cultural fit, motivation, and long-term career goals.

Portfolio Review Tips:

Prepare examples of successful event planning and execution, highlighting your ability to manage logistics, coordinate with vendors, and ensure smooth operations.
Showcase your problem-solving skills, attention to detail, and ability to handle multiple tasks simultaneously through relevant case studies.
Demonstrate your excellent communication skills and ability to work effectively with stakeholders, including parents, students, and external partners.

Technical Challenge Preparation:

Familiarize yourself with LEARN Corporation's mission, values, and educational offerings.
Research the EdTech industry and trends to demonstrate your understanding of the sector and commitment to lifelong learning.
Prepare questions to ask the interview panel, demonstrating your interest in the role and the company.

ATS Keywords: Administrative Support, Operational Support, Event Execution, Logistics Coordination, Communication, Time Management, Google Workspace, Microsoft Office, Customer Support, Finance Management, Procurement Support, Content Coordination, School Outreach, Registration Tracking, Inquiry Response, Team Collaboration, Event Planning, Project Management, CRM Software, EdTech Industry, Lifelong Learning.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: While this role does not require proficiency in web technologies, candidates should be comfortable using modern tools and platforms to support their work.

Operating Systems: Windows and macOS.
Office Suite: Microsoft Office and Google Workspace (G Suite).
Project Management Tools: Asana, Trello, or Microsoft Project.
CRM Software: Salesforce or HubSpot (familiarity is preferred but not required).
Communication & Collaboration Tools: Slack, Microsoft Teams, or Google Meet.

👥 Team Culture & Values

Web Development Values:

Value 1: LEARN Corporation values innovation and continuous learning, encouraging employees to stay up-to-date with industry trends and best practices.
Value 2: The company fosters a collaborative and inclusive work environment, with a focus on teamwork and mutual support.
Value 3: LEARN Corporation emphasizes customer satisfaction and strives to deliver high-quality educational experiences that meet the needs of its students.

Collaboration Style:

The Appa team works collaboratively, with regular meetings to discuss progress, address challenges, and plan future events.
LEARN Corporation encourages open communication and active listening, with a focus on understanding and addressing the needs of its students and partners.
The company values diversity and inclusivity, with a commitment to creating an environment that welcomes and supports employees from all backgrounds.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Challenge 1: Managing multiple tasks and deadlines simultaneously, requiring strong organizational skills and the ability to prioritize effectively.
Challenge 2: Coordinating with external partners, vendors, and stakeholders, requiring excellent communication and interpersonal skills.
Challenge 3: Adapting to a dynamic and fast-paced work environment, with the ability to respond quickly to changes and unexpected challenges.

Learning & Development Opportunities:

Opportunity 1: LEARN Corporation offers opportunities for professional development, including training and workshops to enhance skills and advance careers.
Opportunity 2: The company encourages employees to take on new challenges and contribute to its growth, providing opportunities for career progression and advancement.
Opportunity 3: LEARN Corporation fosters a culture of continuous learning and innovation, with a commitment to staying up-to-date with industry trends and best practices.

💡 Interview Preparation

Technical Questions:

Question 1: Describe your experience with event planning and logistics coordination. Can you provide an example of a successful event you have organized, and what steps you took to ensure its smooth execution?
Question 2: How do you prioritize tasks and manage your time effectively when faced with multiple deadlines and responsibilities?
Question 3: Can you describe a situation where you had to coordinate with external partners or stakeholders to achieve a common goal? How did you ensure effective communication and collaboration?

Company & Culture Questions:

Question 1: What attracts you to the EdTech industry, and why are you interested in working for LEARN Corporation?
Question 2: How do you stay up-to-date with industry trends and best practices in the EdTech sector?
Question 3: Can you describe a time when you had to adapt to a significant change or unexpected challenge in your work? How did you respond, and what was the outcome?

Portfolio Presentation Strategy:

Strategy 1: Prepare a portfolio of your event planning and execution experiences, highlighting your ability to manage logistics, coordinate with vendors, and ensure smooth operations.
Strategy 2: Develop case studies that demonstrate your problem-solving skills, attention to detail, and ability to handle multiple tasks simultaneously.
Strategy 3: Prepare a presentation that showcases your excellent communication skills and ability to work effectively with stakeholders, including parents, students, and external partners.

📌 Application Steps

To apply for this operations and customer support executive position:

Submit your application through the application link provided on the job listing.
Tailor your resume and cover letter to highlight your relevant experience, skills, and qualifications for the role.
Prepare examples of successful event planning and execution, highlighting your ability to manage logistics, coordinate with vendors, and ensure smooth operations.
Research LEARN Corporation's mission, values, and educational offerings to demonstrate your understanding of the company and commitment to lifelong learning.
Prepare questions to ask the interview panel, demonstrating your interest in the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to operations and customer support roles in the EdTech industry.
Include event planning, logistics coordination, and customer support methodologies relevant to the role.
Emphasize organizational skills, time management, and communication strategies for effective event execution and stakeholder management.
Address the unique challenges and growth opportunities specific to operations and customer support roles in the EdTech sector.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information.
Only include Enhancement Notes when making significant inferences about role-specific requirements, industry trends, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web development and server administration-related keywords throughout all sections naturally, focusing on operations and customer support aspects.

Industry Expertise:

Include specific event planning, logistics coordination, and customer support techniques relevant to the EdTech industry.
Address career progression paths and technical leadership opportunities within operations and customer support roles.
Provide tactical advice for event planning, logistics coordination, and customer support strategies tailored to the EdTech sector.
Include web technology-specific interview preparation and challenge guidance, focusing on operations and customer support aspects.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use operations and customer support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to operations and customer support professionals in the EdTech sector.
Provide actionable insights that give operations and customer support candidates a competitive advantage in the EdTech industry.
Focus on operations and customer support team culture, cross-functional collaboration, and user impact measurement within the EdTech sector.

Technical Focus & Portfolio Emphasis:

Emphasize event planning best practices, logistics coordination strategies, and customer support methodologies relevant to the EdTech industry.
Include specific portfolio requirements tailored to the operations and customer support discipline and role level.
Address event planning challenges, logistics coordination complexities, and customer support scenarios relevant to the EdTech sector.
Focus on problem-solving methods, event optimization, and stakeholder communication for operations and customer support roles.
Include technical presentation skills and stakeholder communication strategies for event planning and customer support scenarios.

Avoid:

Generic business jargon not relevant to operations and customer support roles in the EdTech industry.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific operations and customer support role.
Marketing language unrelated to operations and customer support roles or the EdTech sector.

Generate comprehensive, operations and customer support-focused content that serves as a valuable resource for professionals seeking opportunities and preparing for interviews in the EdTech industry.

Operations & Customer Support Executive (APPA)