Operador de Data Center at SONDA

📍 Job Overview

Job Title: Operador de Data Center
Company: SONDA
Location: Sitio Pau-Brasil, São Paulo, Brazil
Job Type: On-site
Category: Server Administration
Date Posted: July 4, 2025
Experience Level: Entry-level to Associate (0-2 years)
Remote Status: On-site

🚀 Role Summary

Monitor and manage data center servers and backup systems
Troubleshoot server issues and ensure service level agreements (SLAs) are met
Collaborate with cross-functional teams to maintain data center infrastructure
Provide excellent customer service and support to internal and external clients

📝 Enhancement Note: This role requires strong problem-solving skills and a customer-focused mindset. Familiarity with Windows and Linux servers, as well as backup and restore processes, is essential for success in this position.

💻 Primary Responsibilities

Server Monitoring: Monitor server alerts using the Solarwinds platform and resolve issues promptly
Backup and Restore Management: Manage backup and restore operations using Veritas Netbackup and NetApp SnapCenter
Command Center Operations: Work in the Command Center (NOC) to handle data cabling, server installations, and access control
SLA Management: Monitor and manage internal and external service level agreements (SLAs)
Customer Support: Provide excellent customer service and support to internal and external clients

📝 Enhancement Note: This role requires strong technical skills and the ability to work well under pressure. Candidates should be comfortable working in a fast-paced environment and have a solid understanding of server management principles.

🎓 Skills & Qualifications

Education: Bachelor's degree in Technology or a related field, or currently pursuing one

Experience: 0-2 years of experience in server administration, data center operations, or a related field

Required Skills:

Basic IT knowledge, including servers and networks
Windows and Linux server troubleshooting skills
Backup and restore processes experience
Customer service experience
Strong problem-solving skills
Ability to work well under pressure
Excellent communication skills in Portuguese

Preferred Skills:

Experience with Solarwinds, Veritas Netbackup, and NetApp SnapCenter
Familiarity with data center infrastructure management (DCIM) tools
Knowledge of ITIL (Information Technology Infrastructure Library) best practices
Familiarity with service level agreements (SLAs) and service level objectives (SLOs)

📝 Enhancement Note: Candidates with relevant certifications, such as CompTIA A+, Network+, or similar, may be preferred. Additionally, experience with scripting languages, such as PowerShell or Bash, can be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with server monitoring and management tools
Showcase problem-solving skills through case studies or real-life examples
Highlight customer service experience and success stories

Technical Documentation:

Provide documentation on server management processes, including backup and restore procedures
Include examples of incident and problem management processes
Demonstrate understanding of ITIL best practices and service level agreements (SLAs)

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating relevant technical skills and experience through case studies and examples can help strengthen a candidate's application.

💵 Compensation & Benefits

Salary Range: The salary range for this role in São Paulo, Brazil, is approximately R$ 3,000 to R$ 5,000 per month, depending on experience and qualifications. This estimate is based on regional market research and industry standards for entry-level to associate server administration roles.

Benefits:

Professional development opportunities, including the SONDA Academy learning platform
Health and wellness programs, such as the SONDA Wellness initiative
A diverse and inclusive work environment that promotes equal opportunities for all employees

Working Hours: This role requires working 40 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM. Flexibility may be required to handle on-call duties and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate and may vary depending on the candidate's qualifications, experience, and market conditions. Additionally, the benefits package may include other perks and advantages not explicitly listed here.

🎯 Team & Company Context

🏢 Company Culture

Industry: SONDA operates in the technology and consulting services industry, focusing on digital transformation, infrastructure, and business intelligence solutions.

Company Size: SONDA is a medium-sized company with approximately 10,000 employees worldwide, providing a collaborative and dynamic work environment for its team members.

Founded: SONDA was founded in 1985 and has since grown to become a leading technology services provider in Latin America.

Team Structure:

The data center operations team consists of server administrators, network engineers, and other technical specialists
The team works closely with cross-functional groups, such as IT service management, customer support, and infrastructure management
The team structure promotes collaboration and knowledge sharing among team members

Development Methodology:

SONDA follows Agile development methodologies, focusing on iterative development, continuous improvement, and customer satisfaction
The company emphasizes a customer-centric approach, with a strong focus on delivering high-quality solutions that meet client needs
SONDA promotes a culture of innovation, encouraging team members to explore new technologies and best practices to drive business value

Company Website: www.sonda.com

📝 Enhancement Note: SONDA's company culture emphasizes collaboration, innovation, and customer focus. Candidates who thrive in dynamic, team-oriented environments and are passionate about delivering exceptional customer service will find this company culture appealing.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to associate position in the server administration career path. It provides an excellent opportunity for candidates to gain hands-on experience in data center operations and develop their technical skills.

Reporting Structure: The Operador de Data Center reports directly to the Data Center Manager or a similar role within the IT infrastructure team.

Technical Impact: In this role, the candidate will have a direct impact on the performance, availability, and security of SONDA's data center infrastructure. Their work will contribute to ensuring that the company's IT services are reliable, efficient, and meet the needs of its clients.

Growth Opportunities:

Technical Specialization: As the candidate gains experience and demonstrates strong performance, they may have the opportunity to specialize in specific areas of data center operations, such as network infrastructure, server virtualization, or storage management
Team Leadership: With experience and proven leadership skills, the candidate may have the opportunity to take on a team lead or management role within the data center operations team
Cross-functional Collaboration: The candidate may have the opportunity to work on cross-functional projects, collaborating with other teams to drive business value and expand their skillset

📝 Enhancement Note: SONDA offers a range of growth opportunities for candidates who demonstrate strong performance and a commitment to continuous learning and development. The company's focus on innovation and customer-centricity creates an environment where team members can thrive and build successful careers.

🌐 Work Environment

Office Type: SONDA's office is a modern, collaborative workspace that fosters innovation and teamwork. The office is designed to promote communication and knowledge sharing among team members.

Office Location(s): The office is located in the Sitio Pau-Brasil neighborhood of São Paulo, Brazil, with easy access to public transportation and nearby amenities.

Workspace Context:

The data center operations team works in a dedicated space within the office, with access to the necessary tools and resources to perform their job effectively
The team shares a collaborative workspace, with opportunities for informal discussions and knowledge sharing among team members
The office environment is designed to be comfortable and supportive, with a focus on employee well-being and work-life balance

Work Schedule: The role requires working 40 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM. The work schedule may be subject to change to accommodate maintenance windows, on-call duties, or other operational requirements.

📝 Enhancement Note: SONDA's work environment is designed to be collaborative, inclusive, and supportive, with a focus on employee well-being and work-life balance. Candidates who thrive in dynamic, team-oriented environments will find this work environment appealing.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess communication skills and basic qualifications
Technical Assessment: A hands-on assessment of the candidate's server administration skills, focusing on Windows and Linux server management, backup and restore processes, and customer service experience
Behavioral Interview: A structured interview focused on assessing the candidate's problem-solving skills, customer service mindset, and cultural fit with SONDA's values
Final Interview: A meeting with the Data Center Manager or a similar role within the IT infrastructure team to discuss the candidate's fit for the role and answer any remaining questions

Portfolio Review Tips:

Highlight relevant server administration experience and customer service success stories
Include examples of problem-solving skills and incident management processes
Demonstrate understanding of ITIL best practices and service level agreements (SLAs)

Technical Challenge Preparation:

Brush up on Windows and Linux server management skills, focusing on troubleshooting and problem-solving techniques
Familiarize yourself with backup and restore processes and best practices
Prepare for customer service scenarios and demonstrate your ability to handle challenging situations professionally

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Server Technologies: Windows Server, Linux (Ubuntu, CentOS), Solarwinds, Veritas Netbackup, NetApp SnapCenter
Networking: Data center infrastructure, network cabling, server installations, access control
Customer Service: Customer support, incident management, problem management, service level agreements (SLAs)
Soft Skills: Problem-solving, communication, teamwork, customer focus, adaptability

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with SONDA's values. Candidates who demonstrate strong communication skills, a customer-focused mindset, and a commitment to continuous learning and development will be well-positioned to succeed in this role.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Windows Server (2012, 2016, 2019)
Linux (Ubuntu, CentOS)
Solarwinds (IT Operations Manager, Server & Application Monitor)
Veritas Netbackup
NetApp SnapCenter

Networking:

Data center infrastructure management (DCIM) tools (e.g., Nlyte, Data Center King)
Network cabling and connectivity solutions (e.g., Cisco, Arista, Juniper)
Server installation and configuration tools (e.g., Microsoft System Center, Ansible, Puppet)

Monitoring and Management Tools:

IT service management (ITSM) platforms (e.g., ServiceNow, BMC Remedy)
IT infrastructure monitoring tools (e.g., Nagios, Zabbix, Prometheus)
Log management and analytics tools (e.g., ELK Stack, Splunk, Datadog)

📝 Enhancement Note: SONDA's technology stack is designed to support a robust and efficient data center infrastructure, with a focus on high availability, scalability, and performance. Candidates with experience in these technologies and a strong understanding of data center operations principles will be well-suited to this role.

👥 Team Culture & Values

Data Center Operations Values:

Customer Focus: A commitment to delivering exceptional customer service and support
Collaboration: A strong focus on teamwork and knowledge sharing among team members
Continuous Improvement: A dedication to learning and development, with a focus on driving operational excellence
Innovation: A passion for exploring new technologies and best practices to drive business value

Collaboration Style:

Cross-functional Integration: Close collaboration with other teams, such as IT service management, customer support, and infrastructure management
Knowledge Sharing: A culture of sharing information and best practices among team members
Peer Support: A supportive and inclusive team environment that encourages team members to help one another succeed

📝 Enhancement Note: SONDA's data center operations team is characterized by a strong customer focus, a commitment to collaboration and continuous improvement, and a passion for innovation. Candidates who share these values and are eager to contribute to a dynamic and inclusive team environment will thrive in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Server Management: Troubleshooting and resolving server issues in a dynamic and fast-paced environment
Backup and Restore: Ensuring data integrity and availability through effective backup and restore processes
Incident Management: Managing incidents and service requests to meet service level agreements (SLAs) and customer expectations
Customer Service: Providing exceptional customer service and support to internal and external clients, often under pressure

Learning & Development Opportunities:

Technical Skills Development: Expanding knowledge and skills in server administration, data center operations, and related technologies
Certification Programs: Pursuing relevant certifications, such as CompTIA A+, Network+, or similar, to enhance technical expertise
On-the-Job Training: Gaining hands-on experience and mentorship from experienced team members to drive continuous learning and development

📝 Enhancement Note: This role presents a range of technical challenges and learning opportunities for candidates eager to develop their skills and advance their careers in server administration and data center operations. Candidates who embrace these challenges and demonstrate a commitment to continuous learning and development will be well-positioned to succeed in this role and build a successful career with SONDA.

💡 Interview Preparation

Technical Questions:

Server Management: Describe your experience with Windows and Linux server management, focusing on troubleshooting and problem-solving techniques
Backup and Restore: Explain your understanding of backup and restore processes and best practices, and provide examples of your experience in this area
Incident Management: Discuss your experience with incident management, including problem-solving skills, customer service, and service level agreements (SLAs)

Company & Culture Questions:

Customer Focus: Describe your approach to customer service and support, and provide examples of your experience in this area
Teamwork: Explain how you have worked collaboratively with team members in the past to achieve shared goals and drive business value
Adaptability: Describe a situation where you had to adapt to a significant change or challenge, and how you approached it

Portfolio Presentation Strategy:

Server Management: Highlight your experience with Windows and Linux server management, focusing on troubleshooting and problem-solving techniques
Backup and Restore: Demonstrate your understanding of backup and restore processes and best practices, and provide examples of your experience in this area
Customer Service: Showcase your customer service experience and success stories, focusing on problem-solving skills and service level agreements (SLAs)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with SONDA's values. Candidates who demonstrate strong communication skills, a customer-focused mindset, and a commitment to continuous learning and development will be well-positioned to succeed in this role.

📌 Application Steps

To apply for this data center operator position at SONDA:

Submit Your Application: Visit the SONDA careers page and follow the instructions to submit your application
Prepare Your Portfolio: Highlight your relevant server administration experience and customer service success stories, focusing on problem-solving skills and incident management processes
Optimize Your Resume: Tailor your resume to emphasize your relevant technical skills and experience, focusing on Windows and Linux server management, backup and restore processes, and customer service experience
Prepare for Technical Assessment: Brush up on your server administration skills, focusing on troubleshooting and problem-solving techniques, and familiarize yourself with backup and restore processes and best practices
Research SONDA: Learn about SONDA's company culture, values, and commitment to innovation and customer focus to demonstrate your cultural fit and enthusiasm for the role during the interview process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for server administration roles. All details should be verified directly with SONDA before making application decisions.

Operador de Data Center