Onsite NOC Specialist - Technical Support at Motorola Solutions

📍 Job Overview

Job Title: Onsite NOC Specialist - Technical Support
Company: Motorola Solutions
Location: Lexington County, South Carolina, United States
Job Type: On-site, Full-time
Category: Server Administration, Technical Support
Date Posted: July 29, 2025
Experience Level: Entry-level to Mid-level
Remote Status: On-site

🚀 Role Summary

Monitor and maintain the Palmetto 800 Statewide Radio system, ensuring maximum uptime and high-level customer service for over 800 Public Safety agencies and 60,000 users.
Utilize advanced monitoring tools and technologies to oversee system health, performance, and reliability.
Troubleshoot technical issues, manage vendor relationships, and coordinate on-site dispatches to resolve field service requests.
Provide exceptional customer support through prompt resolution of service tickets, phone calls, and emails.

📝 Enhancement Note: This role focuses on critical communications infrastructure, requiring strong technical support skills, customer focus, and a commitment to public safety.

💻 Primary Responsibilities

System Monitoring & Management: Monitor the Palmetto 800 Statewide Radio system's health and operations using advanced tools, ensuring optimal performance and reliability.
Customer Support & Troubleshooting: Interface with customers to promptly open, manage, and resolve service tickets, providing technical expertise and troubleshooting assistance.
Vendor Management & Coordination: Manage vendor relationships, maintenance, and repairs to ensure timely resolution of technical issues.
Incident Management: Monitor the system for alerts and alarms, promptly investigating and responding to critical incidents to minimize downtime and service disruptions.
Field Service Coordination: Coordinate system dispatches to address field service requests and resolve technical issues on-site, ensuring effective resolution and customer satisfaction.
Network & System Support: Provide network and system support, assisting in the troubleshooting and resolution of network connectivity, hardware, and software issues.
Cross-Functional Collaboration: Collaborate with cross-functional teams, including engineers, technicians, and field personnel, to ensure seamless integration and operation of the Palmetto 800 Statewide Radio system.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to work well under pressure, especially during critical incidents.

🎓 Skills & Qualifications

Education: High School Diploma or GED

Experience: 1+ year of experience in one of the following: Customer Service, Call Center, Operational Support, Networking Equipment, IT, Military, Public Safety, or Network Operating Center

Required Skills:

Technical Support and Troubleshooting
Customer Service and Communication Skills
Network Monitoring and System Management
Vendor Management and Coordination
Problem-Solving and Decision-Making
Adaptability and Flexibility
On-call and After-Hours Availability

Preferred Skills:

Experience with P25 technology
Familiarity with public safety radio systems
Knowledge of network connectivity, hardware, and software support
Experience with incident management and critical incident response

📝 Enhancement Note: While a High School Diploma or GED is the minimum requirement, candidates with relevant experience in customer service, IT, or public safety may be considered.

📊 Web Portfolio & Project Requirements (Not Applicable)

Portfolio Essentials: N/A

Technical Documentation: N/A

📝 Enhancement Note: This role does not require a web portfolio or technical documentation, as it focuses on system monitoring, customer support, and technical troubleshooting rather than web development or server administration projects.

💵 Compensation & Benefits

Salary Range: $47,900 - $76,600 USD per year

Benefits:

Incentive Bonus Plans
Medical, Dental, and Vision Benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!

Working Hours: 40 hours per week, with on-call and after-hours availability required for incident management and critical incident response.

📝 Enhancement Note: The salary range provided is based on the target base salary range listed in the job description. Actual offers may vary based on individual candidate qualifications and market conditions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Motorola Solutions operates in the critical communications, video security, and command center technologies sectors, supporting public safety agencies and enterprises worldwide.

Company Size: Medium to Large (Approximately 15,000 employees globally)

Founded: 1928 (as Motorola Inc., the company was split into Motorola Solutions and Motorola Mobility in 2011)

Team Structure:

The Palmetto 800 Team is responsible for the day-to-day operations of the Palmetto 800 Statewide Radio system.
The team consists of NOC specialists, engineers, technicians, and field personnel, working together to ensure maximum uptime and high-level customer service.

Development Methodology:

The Palmetto 800 System is a Motorola-built, owned, and operated statewide public safety radio system, utilizing P25 technology.
The team employs a proactive approach to system monitoring, maintenance, and optimization to ensure optimal performance and reliability.

Company Website: Motorola Solutions

📝 Enhancement Note: Motorola Solutions is committed to providing critical communications, video security, and command center technologies that support public safety agencies and enterprises worldwide, with a focus on keeping people safer everywhere.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Mid-level Server Administrator / Technical Support Specialist

Reporting Structure: The NOC Specialist reports directly to the Palmetto 800 Team Manager.

Technical Impact: The NOC Specialist plays a crucial role in maintaining the health, performance, and reliability of the Palmetto 800 Statewide Radio system, ensuring seamless communication for over 800 Public Safety agencies and 60,000 users.

Growth Opportunities:

Technical Skill Development: Gain experience in critical communications infrastructure, public safety radio systems, and advanced monitoring tools and technologies.
Career Progression: With experience and demonstrated proficiency, opportunities may arise for advancement to more senior technical roles within the organization.
Leadership Potential: As the team grows and evolves, opportunities may become available for team leadership and management positions.

📝 Enhancement Note: This role offers a unique opportunity to gain experience in critical communications infrastructure and public safety radio systems, with potential for career growth and advancement within the organization.

🌐 Work Environment

Office Type: On-site, dedicated workspace within the Motorola Solutions facility in Lexington, South Carolina.

Office Location(s): 120 Motorola Way, Lexington, SC 29074, United States

Workspace Context:

The NOC Specialist will have access to advanced monitoring tools, technologies, and equipment necessary to perform their job effectively.
The workspace will be shared with other NOC specialists, engineers, technicians, and field personnel, fostering a collaborative and team-oriented environment.
The workspace will be equipped with multiple monitors, testing devices, and other resources required for system monitoring, troubleshooting, and customer support.

Work Schedule:

The NOC Specialist will work a standard 40-hour workweek, with on-call and after-hours availability required for incident management and critical incident response.
The on-call rotation typically involves a week-long rotation, being available after hours and throughout the weekend to handle any critical incidents or emergencies.

📝 Enhancement Note: The on-call and after-hours availability requirement for this role is essential to ensure prompt technical support and troubleshooting assistance during off-hours, minimizing downtime and service disruptions for the critical communications infrastructure.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess communication skills, customer focus, and technical proficiency.
On-site Interview: A face-to-face interview with the Palmetto 800 Team Manager and other team members to discuss the role, team dynamics, and company culture.
Technical Assessment: A hands-on assessment of the candidate's ability to monitor, troubleshoot, and resolve technical issues using advanced monitoring tools and technologies.
Final Decision: A final decision will be made based on the candidate's performance throughout the interview process, technical assessment, and cultural fit.

Portfolio Review Tips: N/A

Technical Challenge Preparation: N/A

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, customer focus, and cultural fit, with a strong emphasis on problem-solving, adaptability, and communication skills.

🛠 Technology Stack & Web Infrastructure

Monitoring & Management Tools:

Advanced monitoring tools and technologies for overseeing the health, performance, and reliability of the Palmetto 800 Statewide Radio system.
Custom-built tools and dashboards for system monitoring, alerting, and reporting.

Public Safety Radio Systems:

P25 technology, utilized by the Palmetto 800 Statewide Radio system to provide reliable, secure, and interoperable communication for public safety agencies and enterprises.

📝 Enhancement Note: The technology stack for this role is focused on critical communications infrastructure, public safety radio systems, and advanced monitoring tools and technologies, with a strong emphasis on system monitoring, management, and optimization.

👥 Team Culture & Values

NOC Specialist Values:

Customer Focus: Providing exceptional customer support and technical expertise to ensure high-level customer service and satisfaction.
Technical Proficiency: Maintaining a strong technical skill set and staying up-to-date with industry best practices, advanced monitoring tools, and technologies.
Adaptability: Demonstrating flexibility and resilience in the face of changing priorities, critical incidents, and high-pressure situations.
Collaboration: Working effectively with cross-functional teams, including engineers, technicians, and field personnel, to ensure seamless integration and operation of the Palmetto 800 Statewide Radio system.

Collaboration Style:

The NOC Specialist will work closely with other team members to monitor, troubleshoot, and resolve technical issues, ensuring maximum uptime and high-level customer service.
The team employs a collaborative and supportive approach, with regular communication, knowledge sharing, and technical mentoring.

📝 Enhancement Note: The NOC Specialist role requires strong technical support skills, customer focus, and a commitment to public safety, with a strong emphasis on collaboration, adaptability, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Monitoring & Management: Proactively monitoring the Palmetto 800 Statewide Radio system's health and performance, identifying and addressing any anomalies or issues in real-time.
Incident Management: Responding promptly and effectively to critical incidents and service disruptions, minimizing downtime and ensuring seamless communication for public safety agencies and enterprises.
Vendor Management: Coordinating with vendors to ensure timely resolution of technical issues, maintenance, and repairs, maintaining strong relationships and open lines of communication.

Learning & Development Opportunities:

Technical Skill Development: Gaining experience in critical communications infrastructure, public safety radio systems, and advanced monitoring tools and technologies.
Career Progression: With experience and demonstrated proficiency, opportunities may arise for advancement to more senior technical roles within the organization.
Leadership Potential: As the team grows and evolves, opportunities may become available for team leadership and management positions.

📝 Enhancement Note: This role offers a unique opportunity to gain experience in critical communications infrastructure and public safety radio systems, with potential for career growth and advancement within the organization.

💡 Interview Preparation

Technical Questions:

System Monitoring & Management: Describe your experience with advanced monitoring tools and technologies, and how you would proactively monitor the health and performance of a critical communications infrastructure.
Incident Management: How have you handled critical incidents or service disruptions in the past? Walk us through your approach to minimizing downtime and ensuring seamless communication.
Vendor Management: How do you coordinate with vendors to ensure timely resolution of technical issues, maintenance, and repairs? Describe your approach to maintaining strong relationships and open lines of communication.

Company & Culture Questions:

Company Culture: How do you think you would fit into our team's collaborative and supportive approach to system monitoring, troubleshooting, and customer support?
Customer Focus: Describe your experience providing exceptional customer support and technical expertise in a high-pressure environment. How do you ensure high-level customer service and satisfaction?
Technical Proficiency: How do you stay up-to-date with industry best practices, advanced monitoring tools, and technologies? Describe your approach to continuous learning and professional development.

Portfolio Presentation Strategy: N/A

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, customer focus, and cultural fit, with a strong emphasis on problem-solving, adaptability, and communication skills.

📌 Application Steps

To apply for this Onsite NOC Specialist - Technical Support position:

Submit your application through the Motorola Solutions careers portal.
Review the job description and ensure you meet the minimum requirements, including a High School Diploma or GED and at least one year of relevant experience in customer service, IT, or public safety.
Prepare for the phone screen by practicing your communication skills, customer focus, and technical proficiency.
Research Motorola Solutions and the Palmetto 800 Statewide Radio system to demonstrate your understanding of the role and company culture during the on-site interview.
Prepare for the technical assessment by familiarizing yourself with advanced monitoring tools and technologies, and practicing your problem-solving, troubleshooting, and system management skills.
Follow up after the interview process to express your continued interest in the position and reiterate your qualifications and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Onsite NOC Specialist - Technical Support