Nordic Speaking Customer Support for Virtual Assistant Department at Patrique Mercier Recruitment PT

📍 Job Overview

Job Title: Nordic Speaking Customer Support for Virtual Assistant Department
Company: Patrique Mercier Recruitment PT
Location: Athens, Attikí, Greece
Job Type: Full-Time
Category: Customer Support
Date Posted: June 25, 2025

🚀 Role Summary

Provide exceptional customer support to Nordic-speaking clients for virtual assistant services
Collaborate with the virtual assistant team to enhance service offerings based on client feedback
Foster positive relationships with clients to encourage engagement and satisfaction
Stay informed about company services and industry trends to provide effective advice and solutions

📝 Enhancement Note: This role requires strong communication skills and cultural understanding to effectively support Nordic-speaking clients. Familiarity with virtual assistant services and customer support software is also beneficial.

💻 Primary Responsibilities

Client Support: Deliver outstanding customer support to Nordic-speaking clients regarding virtual assistant services
Inquiry Assistance: Assist clients with inquiries about service offerings, features, and pricing
Issue Resolution: Effectively resolve client issues and complaints, ensuring high levels of satisfaction
Documentation: Maintain detailed documentation of client interactions within the company’s systems
Team Collaboration: Collaborate with the virtual assistant team to relay client feedback and enhance service offerings
Industry Awareness: Stay informed about company services and industry trends to provide effective advice and solutions
Relationship Building: Foster positive relationships with clients to encourage engagement and satisfaction

📝 Enhancement Note: This role requires a proactive approach to client needs and the ability to manage time effectively in a remote work environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience

Experience: Proven experience in customer service or support roles, particularly in virtual assistance or administrative services

Required Skills:

Fluency in at least one Nordic language (Swedish, Danish, Finnish, Norwegian, or Icelandic) and English, both written and spoken
Strong communication skills and the ability to cultivate customer relationships
Excellent problem-solving ability and a proactive attitude towards client needs
Familiarity with customer support software and CRMs is desirable
Ability to work independently and manage time effectively in a remote work environment
A keen interest in new technologies and tools that enhance productivity

Preferred Skills:

Previous experience in a similar role supporting virtual assistant services
Knowledge of the virtual assistant industry and trends
Familiarity with remote work best practices and tools

📝 Enhancement Note: While not explicitly stated, having experience in a customer-facing role and a strong understanding of virtual assistant services would be highly beneficial for this position.

📊 Web Portfolio & Project Requirements (N/A)

Note: As this role focuses on customer support rather than web development or server administration, there are no specific portfolio requirements.

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (Based on market research for customer support roles in Athens, Greece)

Benefits:

Performance bonus
Transportation bonus
Private health care benefits
2 additional salaries per year
Fully paid training by certified instructors
Private Health Insurance
Training & Development
Meal vouchers - Subsidized Meals

📝 Enhancement Note: The salary range provided is an estimate based on market research for customer support roles in Athens, Greece. Actual salary may vary based on experience and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Recruitment and Staffing Services

Company Size: Medium (50-249 employees)

Founded: 2015

Team Structure:

Nordic Speaking Customer Support Team (Virtual Assistant Department)
Recruitment and HR Teams
Administrative and Support Staff

Development Methodology:

Agile methodologies for project management and continuous improvement
Regular team meetings and collaboration to ensure client satisfaction and service enhancement

Company Website: https://www.patrique-mercier-recruitment.pt/

📝 Enhancement Note: Patrique Mercier Recruitment PT values initiative and collaboration, as reflected in their team structure and development methodologies. This culture encourages employees to take ownership of their roles and contribute to the company's success.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to Mid-level, with opportunities for growth and development within the customer support and virtual assistant departments

Reporting Structure: Reports directly to the Customer Support Manager, with opportunities for team leadership and mentoring as experience and skills develop

Technical Impact: This role has a direct impact on client satisfaction and the success of virtual assistant services. Effective customer support ensures client retention and positive word-of-mouth referrals, driving business growth.

Growth Opportunities:

Progression to Senior Customer Support Specialist or Team Lead roles
Transition to other customer support or virtual assistant roles within the company
Opportunities for professional development and training to enhance skills and career prospects

📝 Enhancement Note: This role offers opportunities for career progression within the customer support and virtual assistant departments. With experience and strong performance, individuals can advance to leadership roles or explore other customer support and virtual assistant positions within the company.

🌐 Work Environment

Office Type: Remote work environment, with the option to work from home or a co-working space

Office Location(s): Athens, Attikí, Greece

Workspace Context:

Remote work environment with access to necessary tools and technologies for effective communication and collaboration
Flexible work arrangements to accommodate different schedules and time zones
Opportunities for team-building and social events to foster a strong company culture

Work Schedule: Full-time, with a standard workweek of 40 hours, Monday to Friday. Flexible scheduling may be available based on business needs and client demands.

📝 Enhancement Note: This remote work environment offers flexibility and the opportunity to work from home or a co-working space. The company provides the necessary tools and technologies to ensure effective communication and collaboration among team members.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A brief phone or video call to assess language proficiency and cultural fit
Technical Assessment: A role-play scenario to evaluate customer support skills and problem-solving abilities
Final Interview: A more in-depth discussion with the Customer Support Manager to explore career goals, expectations, and company culture fit

Portfolio Review Tips: N/A (As this role does not require a portfolio)

Technical Challenge Preparation: N/A (As this role does not involve technical challenges)

ATS Keywords: Customer Support, Virtual Assistant, Nordic Language, Client Relationship, Problem-Solving, Remote Work, Agile Methodologies, Recruitment, Staffing Services

📝 Enhancement Note: The interview process focuses on assessing language proficiency, customer support skills, and cultural fit. There are no technical challenges or portfolio requirements for this role.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: As this role focuses on customer support rather than web development or server administration, there is no specific technology stack or web infrastructure to mention.

👥 Team Culture & Values

Customer Support Values:

Client-Centric: Prioritize client needs and satisfaction above all else
Proactive: Anticipate client needs and address issues before they arise
Responsive: Act promptly and effectively to resolve client concerns and inquiries
Adaptable: Remain flexible and open to change to accommodate client preferences and feedback

Collaboration Style:

Teamwork: Collaborate with the virtual assistant team to enhance service offerings and improve client satisfaction
Communication: Maintain open lines of communication with clients and team members to ensure everyone is informed and aligned
Continuous Learning: Stay up-to-date with industry trends and company services to provide effective advice and solutions

📝 Enhancement Note: Patrique Mercier Recruitment PT values a client-centric approach to customer support, with a focus on proactivity, responsiveness, and adaptability. The company encourages teamwork, communication, and continuous learning to foster a strong and collaborative team culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing client expectations and providing tailored solutions in a remote work environment
Effectively communicating with clients from diverse cultural backgrounds and language preferences
Staying informed about company services and industry trends to provide accurate and up-to-date advice and solutions

Learning & Development Opportunities:

Enhancing language proficiency in Nordic languages and English
Developing advanced customer support skills and techniques
Gaining experience in virtual assistant services and industry-specific knowledge
Exploring leadership and management opportunities within the customer support and virtual assistant departments

📝 Enhancement Note: This role presents challenges in managing client expectations, communicating effectively with diverse clients, and staying informed about company services and industry trends. These challenges also offer opportunities for growth and development in language proficiency, customer support skills, and industry-specific knowledge.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Demonstrate fluency in at least one Nordic language and English through conversation and written examples
Customer Support Scenarios: Walk through hypothetical customer support scenarios to assess problem-solving skills and communication abilities
Industry Knowledge: Show familiarity with virtual assistant services and industry trends to demonstrate a strong foundation for the role

Company & Culture Questions:

Company Values: Discuss how your personal values align with the company's customer support values and culture
Career Goals: Share your long-term career goals and how this role can help you achieve them
Team Dynamics: Explain how you would contribute to a positive and collaborative team environment

Portfolio Presentation Strategy: N/A (As this role does not require a portfolio)

📝 Enhancement Note: The interview process focuses on assessing language proficiency, customer support skills, and cultural fit. Prepare for language proficiency assessments, customer support scenarios, and industry knowledge questions. Additionally, be ready to discuss your personal values, career goals, and team dynamics contributions.

📌 Application Steps

To apply for this Nordic Speaking Customer Support position:

Submit your application through the application link provided
Prepare for the initial screening by practicing your language skills and familiarizing yourself with virtual assistant services
Brush up on your customer support skills and problem-solving abilities for the technical assessment
Research the company and its customer support values to demonstrate a strong cultural fit during the final interview
Be ready to discuss your career goals and how this role can help you achieve them

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Nordic Speaking Customer Support for Virtual Assistant Department