Nordic Speaking Customer Support for Car Leasing & Financing Department

Patrique Mercier Recruitment PT
Full_time•Athens, Greece

📍 Job Overview

  • Job Title: Nordic Speaking Customer Support for Car Leasing & Financing Department
  • Company: Patrique Mercier Recruitment PT
  • Location: Athens, Attikí, Greece
  • Job Type: Full-Time
  • Category: Customer Support
  • Date Posted: June 25, 2025
  • Experience Level: Entry-Level (0-2 years)
  • Remote Status: On-site

🚀 Role Summary

  • Provide exceptional customer support to Nordic-speaking clients in the car leasing and financing sector.
  • Assist customers with inquiries about leasing options, financing terms, and vehicle availability.
  • Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
  • Collaborate with internal teams to ensure effective communication and service delivery.
  • Stay updated on industry trends and company policies to deliver informed support.

📝 Enhancement Note: This role requires strong communication skills and cultural sensitivity to effectively assist Nordic-speaking customers. Familiarity with the automotive or finance industries is beneficial but not required.

💻 Primary Responsibilities

  • Customer Support: Provide outstanding support to Nordic-speaking customers, addressing their inquiries and concerns regarding car leasing and financing.
  • Issue Resolution: Resolve customer issues and complaints promptly, ensuring high levels of satisfaction and maintaining a positive customer experience.
  • Feedback Documentation: Document customer interactions and provide valuable feedback to management for service improvement.
  • Team Collaboration: Work closely with internal teams to ensure effective communication and service delivery, contributing to a collaborative work environment.
  • Industry Knowledge: Stay updated on industry trends, financing products, and company policies to deliver informed support and promote a positive customer experience.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to handle challenging situations gracefully. Proficient communication skills in both written and spoken Nordic languages and English are essential for success in this position.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant education in customer service, business, or a related field is a plus.

Experience: Previous experience in customer service roles, preferably in the automotive or finance industries, is beneficial but not required.

Required Skills:

  • Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
  • Strong interpersonal and communication skills, with a focus on customer satisfaction.
  • Proficient problem-solving skills with the ability to handle challenging situations gracefully.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • A proactive attitude and a genuine desire to help customers achieve their goals.

Preferred Skills:

  • Familiarity with customer support software and CRM systems.
  • Knowledge of the automotive or finance industries.
  • Experience working with diverse customer bases and cultural backgrounds.

📝 Enhancement Note: While previous experience in customer service is beneficial, this role is also open to entry-level candidates with strong communication skills and a passion for customer support. Relevant education and a proactive attitude can compensate for a lack of experience.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • A well-structured resume highlighting relevant experience, skills, and education.
  • Examples of previous customer service or support roles, demonstrating strong communication skills and problem-solving abilities.
  • Any relevant certifications or training in customer service, business, or a related field.

Technical Documentation:

  • A list of references or recommendations from previous employers or colleagues.
  • A cover letter expressing your interest in the role and your qualifications for providing exceptional customer support to Nordic-speaking clients.

📝 Enhancement Note: As this role focuses on customer support rather than web development or server administration, portfolio requirements are more centered around customer service experience and communication skills. However, demonstrating strong problem-solving skills and a proactive attitude can also be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. According to Glassdoor, the average salary for a Customer Support Representative in Athens, Greece, is approximately €1,200 per month. However, this may vary depending on the candidate's experience, skills, and the company's compensation structure.

Benefits:

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.
  • Private Health Insurance.
  • Training & Development.
  • Meal vouchers - Subsidized Meals.

📝 Enhancement Note: While the salary range is not specified, the benefits package for this role is quite comprehensive, including performance bonuses, health care benefits, and additional salaries. This indicates a commitment to employee satisfaction and growth within the company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Patrique Mercier Recruitment PT is a recruitment agency focused on connecting skilled individuals with diverse career opportunities in various sectors, including automotive, finance, and customer service.

Company Size: As a recruitment agency, the company size is not specified. However, the focus on providing exceptional customer service and connecting candidates with suitable opportunities suggests a customer-centric culture.

Founded: The founding date of Patrique Mercier Recruitment PT is not specified.

Team Structure:

  • The team is focused on customer support, with a specific emphasis on assisting Nordic-speaking clients in the car leasing and financing sector.
  • The team works closely with internal teams to ensure effective communication and service delivery.
  • The team is led by a hiring manager who oversees the recruitment process and supports the growth of the customer support department.

Development Methodology:

  • The development methodology for this role focuses on providing exceptional customer support and resolving customer issues efficiently.
  • The team works collaboratively to ensure effective communication and service delivery, contributing to a positive customer experience.
  • The team is guided by the company's motto, "With a new dawn comes your Next Job!", which emphasizes the importance of connecting candidates with suitable opportunities and supporting their career growth.

Company Website: Patrique Mercier Recruitment PT

📝 Enhancement Note: As a recruitment agency, Patrique Mercier Recruitment PT is focused on connecting candidates with suitable opportunities in various sectors. The company's culture emphasizes customer service and supporting the career growth of its candidates.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position in the customer support field, focusing on providing exceptional customer support to Nordic-speaking clients in the car leasing and financing sector.

Reporting Structure: The customer support team reports to the hiring manager, who oversees the recruitment process and supports the growth of the customer support department.

Technical Impact: The technical impact of this role is focused on providing exceptional customer support and resolving customer issues efficiently. The role requires strong communication skills and cultural sensitivity to effectively assist Nordic-speaking customers.

Growth Opportunities:

  • As an entry-level position, this role offers opportunities for career growth and development within the customer support field.
  • Candidates with strong performance and a commitment to exceptional customer service may be considered for promotions or leadership roles within the customer support department.
  • The company's focus on connecting candidates with suitable opportunities and supporting their career growth suggests a commitment to employee development and advancement.

📝 Enhancement Note: While this role is an entry-level position, it offers opportunities for career growth and development within the customer support field. The company's commitment to employee development and advancement suggests a positive work environment for candidates seeking to build a career in customer support.

🌐 Work Environment

Office Type: The work environment for this role is an on-site office setting in Athens, Greece.

Office Location(s): The office is located in Athens, Greece, with no additional office locations specified.

Workspace Context:

  • The workspace for this role is a collaborative customer support environment, focused on providing exceptional customer support to Nordic-speaking clients in the car leasing and financing sector.
  • The team works closely with internal teams to ensure effective communication and service delivery, contributing to a positive customer experience.
  • The workspace is designed to support the team's focus on customer support and issue resolution, with access to relevant tools and resources to assist customers effectively.

Work Schedule: The work schedule for this role is not specified. However, as a full-time position, it is likely to involve standard business hours, with the possibility of flexible scheduling to accommodate customer needs.

📝 Enhancement Note: The work environment for this role is a collaborative customer support environment, focused on providing exceptional customer support to Nordic-speaking clients in the car leasing and financing sector. The workspace is designed to support the team's focus on customer support and issue resolution, with access to relevant tools and resources to assist customers effectively.

📄 Application & Technical Interview Process

Interview Process:

  • Phone/Skype Interview: A phone or Skype interview to assess communication skills and cultural sensitivity in Nordic languages and English.
  • In-person Interview: An in-person interview at the company's office in Athens, Greece, to further evaluate communication skills, problem-solving abilities, and cultural fit.
  • Final Interview: A final interview with the hiring manager to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips:

  • Highlight relevant experience in customer service or support roles, demonstrating strong communication skills and problem-solving abilities.
  • Provide examples of successful customer interactions and issue resolutions, showcasing your ability to handle challenging situations gracefully.
  • Emphasize your proficiency in Nordic languages and English, both written and spoken, and your cultural sensitivity when working with diverse customer bases.

Technical Challenge Preparation:

  • Familiarize yourself with the automotive or finance industries, as well as the specific products and services offered by the company.
  • Prepare for scenario-based questions that assess your ability to handle customer inquiries and resolve issues efficiently.
  • Brush up on your communication skills and cultural sensitivity, ensuring that you can effectively assist Nordic-speaking customers and maintain a positive customer experience.

ATS Keywords: Customer Support, Nordic Languages, Fluency, English, Communication Skills, Problem-Solving, Issue Resolution, Automotive Industry, Finance Industry, Car Leasing, Financing, Customer Experience, Collaboration, Teamwork, Customer Service, Hiring Manager, Recruitment Agency, Career Growth, Employee Development, Training, Customer Support Department, Hiring Process, Interview, Phone/Skype Interview, In-person Interview, Final Interview, Portfolio Review, Technical Challenge, Scenario-based Questions, Cultural Sensitivity, Customer Inquiries, Issue Resolution, Customer Service Skills, Customer Support Skills, Customer Support Representative, Customer Support Team, Customer Support Environment, Customer Support Role, Customer Support Career, Entry-level Position, Career Opportunities, Career Development, Employee Advancement, Work Environment, Office Setting, Customer Support Workspace, Customer Support Tools, Customer Support Resources, Customer Support Focus, Customer 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Application Requirements

Fluency in one or more Nordic languages and English is required, along with experience in customer service roles. Strong interpersonal and communication skills, as well as proficient problem-solving skills, are essential.