NOC Technician I at Ziply Fiber

📍 Job Overview

Job Title: NOC Technician I
Company: Ziply Fiber
Location: Yakima County, Washington, United States
Job Type: On-site
Category: Network Operations
Date Posted: 2025-07-31
Experience Level: Entry-level to Mid-level
Remote Status: On-site

🚀 Role Summary

Ziply Fiber is seeking a Network Operations Center (NOC) Technician I to join their team in Yakima, WA. This role is responsible for monitoring, troubleshooting, and maintaining Ziply Fiber's network infrastructure, ensuring optimal performance and minimal downtime. The ideal candidate will have a strong background in network operations, excellent troubleshooting skills, and a customer-focused mindset.

📝 Enhancement Note: This role is crucial for maintaining Ziply Fiber's network reliability and customer satisfaction, making it an excellent opportunity for entry-level to mid-level network professionals looking to grow their careers in a fast-paced, customer-centric environment.

💻 Primary Responsibilities

Network Monitoring: Monitor Ziply Fiber's network infrastructure using provided software and stations, ensuring optimal performance and minimal downtime.
Incident & Event Troubleshooting: Troubleshoot network incidents and events, escalating issues as necessary to ensure timely resolution.
Customer Support: Provide technical assistance to customers, ensuring a best-in-class customer support experience.
Procedural Adherence: Follow established procedures to maintain network quality and customer satisfaction.
24/7 Network Support: Provide 24/7 support for Ziply Fiber's networks, including after-hours customer support.
Documentation: Document network issues, troubleshooting steps, and resolutions according to Ziply Fiber's network standards.
Other Duties: Perform other duties as required to support the business and evolving organization.

📝 Enhancement Note: This role requires a strong focus on customer service, excellent troubleshooting skills, and the ability to work effectively in a team environment while also performing tasks independently.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience: Telecom Network Operations Center experience preferred.

Required Skills:

Knowledge of network protocols and networking technologies.
Experience with Cisco Systems switches and routers.
Basic understanding of IPv4 and IPv6 subnet address standards.
Excellent troubleshooting and analytical skills.
Strong oral and written communication skills.
Ability to use NOC tools for issue identification and escalation.
Excellent time management skills and ability to prioritize.
Ability to communicate effectively with all levels within an organization.

Preferred Skills:

Experience in a Network Operations Center (NOC) environment.
Familiarity with network monitoring tools and software.
Knowledge of network security principles and practices.
Experience with ticketing systems and issue tracking.

📝 Enhancement Note: While not explicitly stated, having a valid driver's license and ability to travel may be beneficial for this role, as network technicians may need to visit on-site locations to troubleshoot issues.

📊 Web Portfolio & Project Requirements

As this role focuses on network operations and customer support, a portfolio is not explicitly required. However, demonstrating relevant experience and skills through certifications, previous work experience, or personal projects can strengthen your application.

💵 Compensation & Benefits

Salary Range: $17.10 to $22.50 hourly, depending on experience and qualifications.

Benefits:

Comprehensive health benefits, including medical, dental, and vision insurance.
401k retirement plan with company match.
Flexible spending account for healthcare and dependent care.
Paid sick leave and paid time off.
Parental leave.
Quarterly performance bonus.
Training and career growth opportunities.
Education reimbursement programs.

Working Hours: Full-time position with a standard workweek of 40 hours. The role requires working various shifts, including weekdays, weekends, swing, and night shifts.

📝 Enhancement Note: The salary range provided is competitive for the Yakima, WA area and aligns with industry standards for entry-level to mid-level network operations roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ziply Fiber operates in the telecommunications industry, focusing on delivering high-speed internet services to underserved areas in the Northwest United States.

Company Size: Ziply Fiber is a mid-sized company with a focus on growth and expansion, making it an excellent environment for career advancement.

Founded: Ziply Fiber was founded in 2020, with a mission to elevate the connected lives of communities by delivering the fastest home internet in the Northwest.

Team Structure: The NOC Technician I role will work closely with other network staff, collaborating on projects and troubleshooting issues together. This role may also interact with customer service representatives, field technicians, and other internal teams to ensure optimal network performance and customer satisfaction.

Development Methodology: Ziply Fiber follows established network operations best practices, focusing on proactive monitoring, incident management, and continuous improvement. The company emphasizes collaboration, communication, and a customer-centric approach to network management.

Company Website: Ziply Fiber

📝 Enhancement Note: Ziply Fiber's focus on customer experience and community impact creates an engaging work environment for network professionals seeking to make a difference in their communities.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position within the network operations field, focusing on network monitoring, troubleshooting, and customer support. This role provides an excellent foundation for a career in network operations, with opportunities for growth and advancement within the company.

Reporting Structure: The NOC Technician I will report directly to the Network Operations Manager and work closely with other network staff, customer service representatives, and field technicians.

Technical Impact: This role has a direct impact on Ziply Fiber's network performance and customer satisfaction. By ensuring optimal network operation and providing excellent customer support, the NOC Technician I contributes to the overall success of the company.

Growth Opportunities:

Network Operations Specialist: After gaining experience and demonstrating proficiency in network monitoring and troubleshooting, the NOC Technician I may advance to a Network Operations Specialist role, focusing on more complex network issues and projects.
Network Engineer: With additional training and experience, the NOC Technician I may transition into a Network Engineer role, responsible for designing, implementing, and maintaining complex network infrastructure.
Network Operations Manager: As the company grows, there may be opportunities for the NOC Technician I to advance into a management role, overseeing the network operations team and driving strategic initiatives.

📝 Enhancement Note: Ziply Fiber's focus on growth and expansion creates numerous opportunities for career advancement within the company, allowing network professionals to develop their skills and take on new challenges as they progress in their careers.

🌐 Work Environment

Office Type: Ziply Fiber's offices are modern, collaborative workspaces designed to facilitate team interaction and communication.

Office Location(s): Yakima, WA.

Workspace Context:

Collaborative Environment: The NOC Technician I will work closely with other network staff, collaborating on projects and troubleshooting issues together.
Network Operations Center: The role will be based in Ziply Fiber's Network Operations Center, where network infrastructure is monitored and managed.
Customer Interaction: The NOC Technician I will interact with customers regularly, providing technical assistance and support.

Work Schedule: This role requires working various shifts, including weekdays, weekends, swing, and night shifts, to ensure 24/7 network support and customer satisfaction.

📝 Enhancement Note: Ziply Fiber's focus on collaboration and customer-centricity creates a dynamic and engaging work environment for network professionals seeking to grow their careers in a fast-paced, innovative company.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess communication skills and basic qualifications.
Technical Assessment: A hands-on assessment of network monitoring, troubleshooting, and customer support skills.
Behavioral Interview: A discussion of past experiences, problem-solving skills, and cultural fit.
Final Interview: A meeting with the hiring manager to discuss the role, company culture, and next steps.

Portfolio Review Tips:

Highlight relevant experience in network operations, customer support, or related fields.
Include any certifications or training in network monitoring, troubleshooting, or customer service.
Demonstrate strong communication skills and a customer-focused mindset.

Technical Challenge Preparation:

Brush up on network protocols, Cisco Systems, and IPv4/IPv6 subnet address standards.
Practice troubleshooting network incidents and events using provided tools and software.
Familiarize yourself with Ziply Fiber's network infrastructure and services.

ATS Keywords: Network Operations, NOC, Network Monitoring, Troubleshooting, Customer Support, Cisco Systems, IPv4, IPv6, Network Protocols, Networking Technologies.

📝 Enhancement Note: Ziply Fiber's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, providing candidates with an opportunity to demonstrate their qualifications and enthusiasm for the role.

🛠 Technology Stack & Web Infrastructure

As this role focuses on network operations and customer support, there is no explicit technology stack or web infrastructure to be familiar with. However, having a basic understanding of the following technologies can be beneficial:

Network Monitoring Tools: Familiarize yourself with network monitoring tools and software, such as SolarWinds, Nagios, or Zabbix.
Cisco Systems: Gain experience with Cisco Systems switches and routers, as they are widely used in network operations.
IPv4 and IPv6: Develop a solid understanding of IPv4 and IPv6 subnet address standards, as they are fundamental to network operations.
Customer Service Software: Familiarize yourself with customer service software, such as Zendesk, Freshdesk, or Salesforce Service Cloud.

📝 Enhancement Note: While this role does not require a deep understanding of web technologies, having a basic familiarity with network infrastructure and customer service software can be beneficial for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Ziply Fiber emphasizes genuine caring and empowering customers to choose the products that best meet their needs.
Innovation and Improvement: The company encourages continuous learning and improvement, always looking for ways to make the experiences of customers and employees better.
Earning Trust: Ziply Fiber values transparent and straightforward communication, building trust with customers and employees through honesty and integrity.

Collaboration Style:

Cross-Functional Collaboration: The NOC Technician I will work closely with other network staff, customer service representatives, and field technicians to ensure optimal network performance and customer satisfaction.
Knowledge Sharing: Ziply Fiber encourages a culture of learning and growth, with team members sharing their expertise and experiences to help one another succeed.
Continuous Learning: The company supports ongoing professional development and encourages team members to stay up-to-date with the latest industry trends and best practices.

📝 Enhancement Note: Ziply Fiber's customer-centric culture and emphasis on collaboration create an engaging and supportive work environment for network professionals seeking to grow their careers in a dynamic and innovative company.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Monitoring: The NOC Technician I must stay vigilant and proactive in monitoring Ziply Fiber's network infrastructure, ensuring optimal performance and minimal downtime.
Troubleshooting: This role requires strong troubleshooting skills and the ability to resolve complex network issues efficiently and effectively.
Customer Support: Providing excellent customer support requires strong communication skills, patience, and a customer-focused mindset.

Learning & Development Opportunities:

Network Operations Training: Ziply Fiber offers training and development opportunities to help NOC Technicians I advance their careers in network operations.
Certification Programs: The company supports employees in pursuing relevant certifications, such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
Conferences and Events: Ziply Fiber encourages employees to attend industry conferences and events to stay up-to-date with the latest trends and best practices in network operations.

📝 Enhancement Note: Ziply Fiber's commitment to employee growth and development creates numerous opportunities for network professionals to advance their careers and take on new challenges as they progress in their roles.

💡 Interview Preparation

Technical Questions:

Network Monitoring: Describe your experience with network monitoring tools and software. How have you used them to ensure optimal network performance and minimal downtime?
Troubleshooting: Walk us through a complex network issue you've faced and how you resolved it. What steps did you take to identify the root cause and implement a lasting solution?
Customer Support: Share an example of a time when you provided excellent customer support. How did you handle the situation, and what was the outcome?

Company & Culture Questions:

Customer Focus: How do you ensure that the customer is always at the center of your decision-making process? Can you provide an example of a time when you went above and beyond to meet a customer's needs?
Innovation and Improvement: Describe a time when you identified an opportunity for improvement in a network operations process. What steps did you take to implement the change, and what was the outcome?
Earning Trust: How do you build trust with customers and colleagues? Can you provide an example of a time when you demonstrated transparency and honesty to build or strengthen a relationship?

Portfolio Presentation Strategy:

Network Monitoring: Highlight your experience with network monitoring tools and software, emphasizing your ability to ensure optimal network performance and minimal downtime.
Troubleshooting: Showcase your troubleshooting skills by walking the interviewer through a complex network issue you've faced and how you resolved it.
Customer Support: Demonstrate your customer support skills by sharing an example of a time when you provided excellent customer service, emphasizing your ability to listen, empathize, and resolve customer issues effectively.

📝 Enhancement Note: Ziply Fiber's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, providing candidates with an opportunity to demonstrate their qualifications and enthusiasm for the role.

📌 Application Steps

To apply for this Network Operations Center (NOC) Technician I position at Ziply Fiber:

Submit Your Application: Visit the Ziply Fiber careers page and submit your application, including your resume and any relevant portfolio pieces.
Prepare for Technical Assessment: Brush up on your network monitoring, troubleshooting, and customer support skills, and practice using relevant tools and software.
Research Ziply Fiber: Familiarize yourself with Ziply Fiber's network infrastructure, services, and company culture to demonstrate your enthusiasm and fit for the role.
Prepare for Behavioral Interview: Reflect on your past experiences, problem-solving skills, and cultural fit, and be ready to discuss them with the hiring team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network operations industry-standard assumptions. All details should be verified directly with Ziply Fiber before making application decisions.

NOC Technician I