📍 Job Overview

Job Title: NOC Technician
Company: TEKsystems
Location: Washington, DC
Job Type: On-site
Category: Infrastructure & Operations
Date Posted: July 29, 2025
Experience Level: Entry-level

🚀 Role Summary

📝 Enhancement Note: This role is focused on the critical first line of defense for monitoring and alerting across a wide network of products and installations. It requires a strong work ethic, adaptability, and the ability to rapidly learn and operate new products and processes.
The NOC Technician is responsible for driving the availability of critical user environments, providing direct user support, and collaborating with engineers to debug product issues. This role requires a proactive approach to problem-solving and a strong commitment to high signal collaboration.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of a NOC Technician are centered around monitoring, alerting, and driving high availability of deployed products. They also involve providing direct user support and collaborating with engineers to troubleshoot product issues.
🔑 Key Responsibilities:
- Monitor and alert on production user environments.
- Drive high availability of deployed products and provide signal around product bugs and issues.
- Enable continuous delivery of product bundles through data transfer operations and patch deployment.
- Work with remote and local engineers in debugging product issues across a wide network of environments.
- Provide direct user support to a large group of geographically dispersed users.
- Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.
- Perform front-end and back-end administrative tasks and user management for core products.

🎓 Skills & Qualifications

Education: A relevant bachelor's degree or equivalent experience in a related field is preferred.

Experience: Candidates should have experience working in a fast-paced environment and providing direct technical support. Experience with monitoring systems, Linux, scripting, and cloud-based hosting platforms is a plus.

Required Skills:

Active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or ability to obtain an Interim Secret, Interim Top Secret clearance.
Strong verbal and written communication skills.
Ability to multi-task and prioritize tasks in a timely and purposeful manner.
Hardware and software troubleshooting fundamentals.
Experience with monitoring systems such as Nagios.
Basic Linux experience, scripting experience (Bash, Python, PHP, etc.), and TCP/IP networking fundamentals.
Experience with cloud-based hosting platforms like AWS or Rackspace/OpenStack.

Preferred Skills:

Experience working direct customer support or internal team support.
Experience with 8570 compliant certification (Sec+, CISSP, etc.).

📝 Enhancement Note: While not explicitly stated, candidates should have a strong understanding of IT infrastructure, networking, and server management to excel in this role.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role is focused on infrastructure and operations, a portfolio is not explicitly required. However, demonstrating relevant experience and projects showcasing troubleshooting, monitoring, and support skills would be beneficial.

💵 Compensation & Benefits

Salary Range: $38.00 - $43.00 per hour.

Benefits:

Medical, dental, and vision insurance.
Critical illness, accident, and hospital insurance.
401(k) retirement plan.
Life insurance (voluntary life and AD&D for the employee and dependents).
Short and long-term disability insurance.
Health spending account (HSA).
Transportation benefits.
Employee assistance program.
Time off/leave (PTO, vacation, or sick leave).

🎯 Team & Company Context

🏢 Company Culture

Industry: TEKsystems is a leading provider of business and technology services, focusing on accelerating business transformation for its customers.

Company Size: TEKsystems is a large organization with over 80,000 employees working with over 6,000 customers, including 80% of the Fortune 500.

Founded: 1983.

Team Structure:

The NOC team is the first line of defense for monitoring and alerting across a wide network of products and installations.
The team works closely with engineers and developers to troubleshoot product issues and drive high availability of deployed products.
The team is responsible for providing direct user support to a large group of geographically dispersed users.

Development Methodology:

The team follows Agile methodologies for continuous delivery of product bundles and patch deployment.
The team works closely with engineers and developers to ensure high signal collaboration and rapid problem-solving.

Company Website: TEKsystems

📝 Enhancement Note: TEKsystems values adaptability, collaboration, and a strong work ethic in its employees. Candidates should be prepared to work in a fast-paced, dynamic environment and be open to learning new products and processes.

📈 Career & Growth Analysis

Web Technology Career Level: The NOC Technician role is an entry-level position focused on monitoring, alerting, and driving high availability of deployed products. It provides an excellent foundation for a career in IT infrastructure, networking, and server management.

Reporting Structure: The NOC Technician reports directly to the NOC Manager and works closely with engineers and developers to troubleshoot product issues and drive high availability of deployed products.

Technical Impact: The NOC Technician plays a critical role in ensuring the stability and performance of the company's products and installations. Their work directly impacts the user experience and the overall success of the company's operations.

Growth Opportunities:

Technical Growth: As a NOC Technician gains experience and demonstrates proficiency, they may have the opportunity to advance to more senior roles within the IT infrastructure, networking, or server management teams.
Leadership Growth: With experience and strong performance, a NOC Technician may have the opportunity to move into a team lead or management role, overseeing the work of other NOC Technicians and driving the team's success.

📝 Enhancement Note: While the job listing does not explicitly mention growth opportunities, candidates should be prepared to take on additional responsibilities and seek out new challenges as they gain experience and demonstrate their value to the team.

🌐 Work Environment

Office Type: TEKsystems operates a hybrid work environment, with on-site and remote work options available depending on the role and team.

Office Location(s): The NOC Technician position is based in Washington, DC. However, TEKsystems has offices worldwide, and remote work may be an option for qualified candidates.

Workspace Context:

The NOC team works in a collaborative environment, sharing best practices, lessons learned, and assisting where gaps exist.
The team uses monitoring systems such as Nagios to track and alert on production user environments.
The team works closely with engineers and developers to troubleshoot product issues and drive high availability of deployed products.

Work Schedule: The NOC operates 24 hours a day, 365 days a year. The work schedule for this position is anticipated to be on-site in Washington, DC, with day and/or night shifts required to support this schedule.

📝 Enhancement Note: While the work schedule is anticipated to be on-site, candidates should be prepared to work flexible hours as needed to support the NOC's 24/7 operations.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss the candidate's experience, qualifications, and fit for the role.
Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on troubleshooting, monitoring, and support tasks.
Behavioral Interview: A conversation focused on the candidate's problem-solving skills, adaptability, and cultural fit.
Final Interview: A meeting with the NOC Manager or other senior team members to discuss the candidate's fit for the role and the team's needs.

Portfolio Review Tips:

📝 Enhancement Note: As this role is focused on infrastructure and operations, a portfolio is not explicitly required. However, candidates should be prepared to discuss their relevant experience and any projects that demonstrate their troubleshooting, monitoring, and support skills.

Technical Challenge Preparation:

📝 Enhancement Note: The technical assessment for this role will focus on the candidate's ability to troubleshoot, monitor, and support IT infrastructure, networking, and server management tasks. Candidates should be prepared to demonstrate their problem-solving skills and adaptability in a hands-on environment.

ATS Keywords:

NOC
Linux
Troubleshooting
Customer Support
Monitoring Systems
Scripting
TCP/IP Networking
Cloud-based Hosting
IT Infrastructure
Networking
Server Management

📝 Enhancement Note: While the job listing does not explicitly mention ATS keywords, candidates should focus on incorporating relevant IT infrastructure, networking, and server management keywords into their resume and application materials to improve their visibility to the company's Applicant Tracking System.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role is focused on infrastructure and operations, the technology stack is not explicitly mentioned. However, candidates should be familiar with the following technologies and tools:

Monitoring Systems:

Nagios

Operating Systems:

Linux

Scripting Languages:

Bash
Python
PHP

Cloud-based Hosting Platforms:

AWS
Rackspace/OpenStack

📝 Enhancement Note: Candidates should be prepared to demonstrate their proficiency with the relevant technologies and tools listed above, as well as their ability to learn and adapt to new products and processes as needed.

👥 Team Culture & Values

Web Development Values:

Adaptability: The ability to rapidly learn and operate new products and processes is critical to success in this role.
Collaboration: The NOC team works closely with engineers and developers to troubleshoot product issues and drive high availability of deployed products. Strong communication and teamwork skills are essential.
Problem-solving: The NOC Technician is responsible for driving the availability of critical user environments and providing direct user support. Strong problem-solving skills and a proactive approach to issue resolution are crucial.
Customer focus: The NOC Technician provides direct user support to a large group of geographically dispersed users. A strong commitment to customer service and user experience is essential.

Collaboration Style:

The NOC team works in a highly-collaborative setting, sharing best practices, lessons learned, and assisting where gaps exist.
The team uses code review and peer programming practices to ensure high signal collaboration and rapid problem-solving.
The team is committed to knowledge sharing, technical mentoring, and continuous learning to drive the success of the NOC and the company's operations.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: The NOC Technician role presents several technical challenges, including:
- Monitoring and alerting on production user environments across a wide network of products and installations.
- Driving high availability of deployed products and providing signal around product bugs and issues.
- Working with remote and local engineers in debugging product issues across a wide network of environments.
- Providing direct user support to a large group of geographically dispersed users.
- Performing front-end and back-end administrative tasks and user management for core products.

Learning & Development Opportunities:

📝 Enhancement Note: As a NOC Technician gains experience and demonstrates proficiency, they may have the opportunity to:
- Advance to more senior roles within the IT infrastructure, networking, or server management teams.
- Move into a team lead or management role, overseeing the work of other NOC Technicians and driving the team's success.
- Develop specialized skills in specific areas of IT infrastructure, networking, or server management.
- Pursue relevant certifications and training opportunities to enhance their knowledge and skills.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: Candidates should be prepared to discuss their experience with the following technical topics:
- Monitoring and alerting on production user environments.
- Driving high availability of deployed products.
- Troubleshooting and debugging product issues.
- Providing direct user support and customer service.
- Performing front-end and back-end administrative tasks and user management.

Company & Culture Questions:

📝 Enhancement Note: Candidates should be prepared to discuss their fit for the role and the team's needs, as well as their understanding of the company's industry and business. They should also be prepared to discuss their approach to problem-solving, adaptability, and collaboration in a fast-paced, dynamic environment.

Portfolio Presentation Strategy:

📝 Enhancement Note: As this role is focused on infrastructure and operations, a portfolio is not explicitly required. However, candidates should be prepared to discuss their relevant experience and any projects that demonstrate their troubleshooting, monitoring, and support skills.

📌 Application Steps

To apply for this NOC Technician position:

Submit your application through the application link provided.
Prepare for the phone or video screen by reviewing the job description and practicing your responses to common interview questions.
Prepare for the technical assessment by reviewing the required skills and practicing your problem-solving and troubleshooting skills.
Research the company and its industry to demonstrate your understanding of the business and your fit for the role.
Prepare for the behavioral interview by reflecting on your problem-solving skills, adaptability, and cultural fit.
Prepare for the final interview by reviewing the company's values and your alignment with the team's needs and goals.

📝 Enhancement Note: While the job listing does not explicitly mention application steps, candidates should follow the guidelines above to ensure a strong and competitive application.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to infrastructure and operations roles, focusing on monitoring, alerting, and driving high availability of deployed products.
Include relevant IT infrastructure, networking, and server management technologies, tools, and best practices.
Emphasize problem-solving, troubleshooting, and customer service skills throughout the document.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about the role, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute IT infrastructure, networking, and server management keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and IT infrastructure, networking, and server management specialization.

Industry Expertise:

Include specific IT infrastructure, networking, and server management technologies, tools, and best practices relevant to the role.
Address IT infrastructure, networking, and server management career progression paths and technical leadership opportunities.
Provide tactical advice for troubleshooting, monitoring, and support tasks, as well as project case studies and portfolio guidance.
Include IT infrastructure, networking, and server management industry-specific interview preparation and coding challenge guidance.
Emphasize problem-solving methods, performance optimization, and scalable IT infrastructure, networking, and server management architecture.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use IT infrastructure, networking, and server management industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to IT infrastructure, networking, and server management professionals.
Provide actionable insights that give IT infrastructure, networking, and server management candidates a competitive advantage.
Focus on IT infrastructure, networking, and server management team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize troubleshooting, monitoring, and support skills throughout the document.
Address IT infrastructure, networking, and server management best practices, performance optimization, and user experience design principles.
Include specific portfolio requirements tailored to the IT infrastructure, networking, and server management discipline and role level.
Focus on problem-solving methods, performance optimization, and scalable IT infrastructure, networking, and server management architecture.
Include technical presentation skills and stakeholder communication for IT infrastructure, networking, and server management projects.

Avoid:

Generic business jargon not relevant to IT infrastructure, networking, and server management roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific IT infrastructure, networking, and server management role.
Marketing language unrelated to IT infrastructure, networking, and server management.

Generate comprehensive, IT infrastructure, networking, and server management-focused content that serves as a valuable resource for IT infrastructure, networking, and server management professionals evaluating career opportunities and preparing for technical interviews in the IT infrastructure, networking, and server management industry.

NOC Technician