NOC Technician at HIKINEX

📍 Job Overview

Job Title: NOC Technician
Company: HIKINEX
Location: Manila, Philippines
Job Type: Full-Time (Remote)
Category: Network Operations & Infrastructure
Date Posted: April 18, 2025

🚀 Role Summary

📝 Enhancement Note: The NOC Technician role involves proactive network monitoring, incident response, and maintenance to ensure optimal performance and minimal downtime for clients' network infrastructure. This role requires strong technical skills, efficient troubleshooting, and excellent communication.
Monitor and maintain clients' network infrastructure, ensuring optimal performance and uptime.
Respond to network incidents and outages, providing timely resolution to minimize downtime.
Perform routine network maintenance and updates to ensure system reliability and security.
Collaborate with other IT teams to diagnose and resolve complex network issues.
Document network incidents, resolutions, and maintenance activities.
Assist in the development and implementation of network policies and procedures.
Provide technical support to clients and internal teams as needed.
Participate in on-call rotation to provide 24/7 network support.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of a NOC Technician revolve around network monitoring, incident response, and maintenance. This role requires a proactive approach to identify and resolve network issues efficiently.
Network Monitoring: Monitor network performance and system alerts using various monitoring tools to ensure optimal performance and uptime.
Incident Response: Respond to network incidents and outages, providing timely resolution to minimize downtime and ensure business continuity.
Network Maintenance: Perform routine network maintenance and updates to ensure system reliability, security, and compliance with industry standards.
Collaboration: Work closely with other IT teams to diagnose and resolve complex network issues, ensuring effective communication and coordination.
Documentation: Document network incidents, resolutions, and maintenance activities to maintain accurate records and facilitate knowledge sharing.
Policy Development: Assist in the development and implementation of network policies and procedures to ensure consistent and secure network management.
Technical Support: Provide technical support to clients and internal teams as needed, addressing their network-related inquiries and concerns.
On-Call Rotation: Participate in on-call rotation to provide 24/7 network support, ensuring timely response to critical network incidents and outages.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Candidates with an Associate's degree and relevant experience may also be considered.

Experience: A minimum of 2 years of experience in a NOC or similar network support role is required. Candidates with more extensive experience in network operations, troubleshooting, and maintenance will be given priority.

Required Skills:

Strong understanding of network protocols, routing, and switching.
Experience with network monitoring tools such as SolarWinds, Auvik, or similar.
Proficiency in troubleshooting network issues and performing root cause analysis.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.

Preferred Skills:

Experience with cloud networking and virtualization technologies.
Knowledge of network security best practices and tools.
Familiarity with scripting languages such as Python or PowerShell.
Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While this role does not require a traditional web portfolio, demonstrating relevant network projects, case studies, or certifications can strengthen your application.

Portfolio Essentials:

Documented network projects or case studies showcasing your network monitoring, troubleshooting, and maintenance skills.
Relevant certifications, such as CCNA, CompTIA Network+, or equivalent, demonstrating your expertise in network technologies.

Technical Documentation:

Detailed network diagrams, flowcharts, or other visual aids illustrating your network architecture and design.
Network incident reports, including root cause analysis, resolution steps, and lessons learned.
Network maintenance and update plans, highlighting your proactive approach to network management.

💵 Compensation & Benefits

Salary Range: The salary range for a NOC Technician in the Philippines typically falls between PHP 35,000 to PHP 50,000 per month, depending on experience and qualifications. This estimate is based on market research and industry standards for similar roles in the region.

Benefits:

Health insurance and dental plans.
Retirement benefits and pension plans.
Employee discounts and perks.
Opportunities for professional development and training.
A dynamic and collaborative work environment.

Working Hours: The NOC Technician role requires a standard full-time workweek of 40 hours, with the possibility of overtime during peak periods or on-call rotations. Flexible working hours may be available, depending on the company's policies and team needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: HIKINEX operates in the technology and IT services industry, focusing on providing network operations and infrastructure management solutions to clients across various sectors.

Company Size: As a mid-sized company, HIKINEX offers a collaborative and supportive work environment, with opportunities for growth and professional development.

Founded: HIKINEX was founded in 2010, with a strong commitment to delivering high-quality IT services and solutions to its clients.

Team Structure:

The NOC team consists of dedicated network professionals responsible for monitoring, maintaining, and securing clients' network infrastructure.
The team works closely with other IT departments, such as network engineering, security, and client services, to ensure effective communication and collaboration.
The NOC team operates in shifts to provide 24/7 network support and monitoring.

Development Methodology:

HIKINEX follows industry best practices for network operations, including ITIL (Information Technology Infrastructure Library) frameworks and Agile methodologies for project management.
The company emphasizes proactive network management, continuous improvement, and regular training to stay up-to-date with the latest network technologies and trends.

Company Website: HIKINEX

📈 Career & Growth Analysis

Web Technology Career Level: The NOC Technician role is an entry- to mid-level position in the network operations and infrastructure management career path. This role provides an excellent opportunity to develop and demonstrate strong technical skills in network monitoring, troubleshooting, and maintenance.

Reporting Structure: The NOC Technician reports directly to the NOC Manager or Team Lead, who oversees the day-to-day operations and provides guidance and support to the team.

Technical Impact: The NOC Technician plays a crucial role in ensuring the stability, security, and performance of clients' network infrastructure. Their work directly impacts the user experience, productivity, and overall business operations of the clients they serve.

Growth Opportunities:

Network Engineer: With experience and demonstrated proficiency in network operations, a NOC Technician can transition into a Network Engineer role, focusing on network design, implementation, and optimization.
Senior NOC Technician/Team Lead: Proven leadership and management skills can lead to a promotion within the NOC team, overseeing junior team members and driving team performance.
IT Project Manager: Strong project management skills and experience in network operations can open up opportunities to transition into an IT Project Manager role, overseeing complex IT projects and ensuring their successful delivery.

🌐 Work Environment

Office Type: HIKINEX offers a hybrid work environment, with employees having the option to work on-site, remotely, or a combination of both, depending on their role and team needs.

Office Location(s): HIKINEX has its headquarters in Manila, Philippines, with additional offices in other major cities across the country.

Workspace Context:

On-Site: The on-site workspace at HIKINEX is designed to be collaborative, with open-plan offices, meeting rooms, and breakout spaces to facilitate teamwork and communication.
Remote: Remote employees can expect to have access to the necessary tools and resources to perform their job functions effectively, including secure remote access to the company's network and systems.

Work Schedule: The NOC Technician role requires a standard full-time workweek of 40 hours, with the possibility of overtime during peak periods or on-call rotations. Flexible working hours may be available, depending on the company's policies and team needs.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, understand the candidate's background, and discuss the role's requirements.
Technical Assessment: A hands-on technical assessment, focusing on network troubleshooting, configuration, and monitoring skills. This may include live scenarios, case studies, or practical exercises.
Behavioral Interview: A structured interview focusing on the candidate's problem-solving skills, teamwork, and adaptability in a dynamic network operations environment.
Final Interview: A final interview with the NOC Manager or Team Lead to discuss the candidate's fit within the team, address any remaining questions, and make a hiring decision.

Portfolio Review Tips:

Highlight relevant network projects, case studies, or certifications that demonstrate your technical skills and experience in network operations.
Be prepared to discuss your approach to network monitoring, troubleshooting, and maintenance, as well as your understanding of network security best practices.
Showcase your problem-solving skills and ability to work effectively in a team environment.

Technical Challenge Preparation:

Brush up on your network protocols, routing, and switching knowledge, as well as your familiarity with network monitoring tools.
Practice troubleshooting network issues and performing root cause analysis to ensure your problem-solving skills are sharp.
Familiarize yourself with the company's network infrastructure and architecture, as well as its network monitoring tools and processes.

ATS Keywords: Network Monitoring, Troubleshooting, Network Security, Customer Service, Technical Support, Network Protocols, Routing, Switching, Network Maintenance, Documentation, Collaboration, Cloud Networking, Virtualization, Scripting, Root Cause Analysis, Network Policies, Network Operations Center (NOC), ITIL, Agile, Network Engineer, Senior NOC Technician, IT Project Manager.

🛠 Technology Stack & Web Infrastructure

Network Monitoring Tools:

SolarWinds NPM (Network Performance Monitor)
Auvik
Nagios
Zabbix
Datadog
New Relic

Network Protocols & Technologies:

TCP/IP
HTTP/HTTPS
DNS
DHCP
BGP
OSPF
EIGRP
VLAN
VXLAN
MPLS
SD-WAN
QoS (Quality of Service)
QOS (Quality of Service)
Network Security:
Firewalls (Cisco ASA, Fortinet, Palo Alto)
Intrusion Detection Systems (IDS)
Intrusion Prevention Systems (IPS)
Virtual Private Networks (VPN)
Secure Sockets Layer (SSL) / Transport Layer Security (TLS)
Public Key Infrastructure (PKI)
Identity and Access Management (IAM)

Scripting Languages:

Python
PowerShell
Bash
Perl
PHP

Network Operating Systems:

Cisco IOS
Junos
Arista EOS
Cumulus Linux

Cloud Networking & Virtualization:

AWS (Amazon Web Services)
Azure
Google Cloud Platform
VMware
Docker
Kubernetes

👥 Team Culture & Values

Network Operations Values:

Proactive network management and monitoring.
Continuous improvement and learning.
Strong communication and collaboration.
Customer focus and satisfaction.
Attention to detail and quality.

Collaboration Style:

The NOC team at HIKINEX emphasizes open communication, active listening, and regular team meetings to ensure effective collaboration and knowledge sharing.
The team follows a flat organizational structure, with a focus on collective decision-making and consensus-building.
Team members are encouraged to take ownership of their tasks and contribute to the team's overall success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Managing complex network environments with multiple clients, each with unique network infrastructure and requirements.
Scalability: Ensuring network performance and stability as client networks grow and evolve.
Security Threats: Protecting client networks from emerging security threats and vulnerabilities.
Emerging Technologies: Staying up-to-date with the latest network technologies and trends, such as SD-WAN, NFV (Network Functions Virtualization), and 5G.

Learning & Development Opportunities:

Certifications: Pursuing relevant certifications, such as CCNA, CompTIA Network+, or equivalent, to enhance technical skills and knowledge.
Training: Participating in company-sponsored training programs, webinars, and workshops to stay current with industry best practices and emerging technologies.
Mentorship: Seeking mentorship from senior team members to gain insights into their experiences and learn from their expertise.
Conferences & Events: Attending industry conferences, events, and meetups to network with other professionals, learn from thought leaders, and discover new technologies and trends.

💡 Interview Preparation

Technical Questions:

Network Protocols: Explain the difference between TCP and UDP, and provide examples of when you might use each protocol in a network environment.
Troubleshooting: Describe a complex network issue you've encountered and how you went about diagnosing and resolving it. What tools and techniques did you use?
Network Security: How would you secure a client's network from potential threats and vulnerabilities? What security best practices would you implement?
Network Monitoring: Compare and contrast two popular network monitoring tools. Which one would you recommend for a specific use case, and why?

Company & Culture Questions:

Teamwork: Describe a time when you had to work collaboratively with a team to achieve a common goal. What was your role, and what was the outcome?
Adaptability: Tell me about a time when you had to adapt to a significant change in your work environment or role. How did you handle it, and what was the result?
Customer Focus: Describe a situation where you went above and beyond to ensure a positive customer experience. What was the outcome, and what did you learn from the experience?

Portfolio Presentation Strategy:

Network Projects: Highlight relevant network projects or case studies from your portfolio, focusing on the challenges you faced, the solutions you implemented, and the outcomes you achieved.
Certifications: Showcase any relevant certifications you've earned, such as CCNA, CompTIA Network+, or equivalent, and explain how they've helped you develop your network operations skills.
Problem-Solving: Demonstrate your problem-solving skills by walking through a complex network issue you've encountered and explaining how you went about diagnosing and resolving it.

📌 Application Steps

To apply for the NOC Technician position at HIKINEX:

Resume Customization: Tailor your resume to highlight your relevant network operations, troubleshooting, and maintenance experience. Include any relevant certifications, projects, or case studies that demonstrate your technical skills and expertise.
Portfolio Preparation: Prepare a portfolio of relevant network projects, case studies, or certifications that showcase your technical skills and experience in network operations. Be ready to discuss your approach to network monitoring, troubleshooting, and maintenance, as well as your understanding of network security best practices.
Interview Preparation: Brush up on your network protocols, routing, and switching knowledge, as well as your familiarity with network monitoring tools. Practice troubleshooting network issues and performing root cause analysis to ensure your problem-solving skills are sharp. Familiarize yourself with the company's network infrastructure and architecture, as well as its network monitoring tools and processes.
Company Research: Research HIKINEX's network operations and infrastructure management services, as well as its clients and industry focus. Be prepared to discuss how your technical skills and experience align with the company's needs and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Technician