NOC Technician (2nd Shift) at Bandwidth

📍 Job Overview

Job Title: NOC Technician (2nd Shift)
Company: Bandwidth
Location: Raleigh, NC
Job Type: On-site
Category: Network Operations
Date Posted: 2025-08-01
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Bandwidth is a global software company empowering enterprises to deliver exceptional voice, messaging, and emergency services experiences. As a NOC Technician (2nd Shift), you will play a crucial role in maintaining and troubleshooting Bandwidth's voice and messaging network infrastructure. This role requires strong technical problem-solving skills, attention to detail, and the ability to work independently and prioritize tasks in a fast-paced environment.

📝 Enhancement Note: This role offers an excellent opportunity for individuals interested in building a career in network operations, with exposure to carrier-level VoIP technologies and a chance to work with a global team.

💻 Primary Responsibilities

Incident Management: Investigate, classify, and prioritize incidents affecting the Bandwidth network. Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution.
Troubleshooting: Perform tasks associated with resolving high-priority incidents, including coordinating troubleshooting bridges, engaging internal resources, and working with service providers.
VoIP Troubleshooting: Troubleshoot VoIP calls at the SIP level, following processes and procedures provided by senior NOC personnel.
Shift Responsibilities: Execute all job responsibilities during the 2nd/mid shift.

📝 Enhancement Note: This role requires strong communication skills, as you will be working with various teams and service providers to resolve network incidents efficiently.

🎓 Skills & Qualifications

Education:

Bachelor's degree or relevant work experience

Experience:

1-3 years working in a network operations environment

Required Skills:

Understanding of carrier-level VoIP-based technologies
Excellent technical problem-solving skills and attention to detail
Strong written and oral communication skills
Ability to prioritize work while multi-tasking
Ability to work independently and take ownership of issues with limited supervision
Flexibility to work additional shifts where required

Preferred Skills:

Experience working in a technical environment (2 or 4-year technical degree or experience)
Technical industry certifications
Technical troubleshooting experience

📝 Enhancement Note: While not required, having experience with IP networking and VoIP technologies will be beneficial in this role.

📊 Web Portfolio & Project Requirements

As this role does not require a web portfolio, the following section is not applicable.

💵 Compensation & Benefits

Salary Range:

The salary range for this role is not specified. However, according to Glassdoor, the average salary for a NOC Technician in Raleigh, NC, is approximately $45,000 - $65,000 per year.

Benefits:

100% company-paid Medical, Vision, and Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
Four weeks of PTO (paid time off) for all new hires.
PTO Embargo: When you take time off, you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
"Mahalo moments" program grants additional time off for life's most important moments, such as graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and should be verified with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bandwidth operates in the global software industry, specializing in voice, messaging, and emergency services solutions.

Company Size: Bandwidth has a medium-sized team, with around 500 employees, providing ample opportunities for collaboration and growth.

Founded: 1999

Team Structure:

The NOC team consists of various roles, including NOC Technicians, NOC Engineers, and NOC Managers.
The team follows an on-call rotation to provide 24/7 network support.
The NOC team works closely with other departments, such as Engineering, Product, and Customer Success, to ensure optimal network performance and customer satisfaction.

Development Methodology:

Bandwidth follows ITIL (Information Technology Infrastructure Library) best practices for incident management.
The company uses a ticketing system ( likely JIRA Service Desk) to track and manage network incidents.
Bandwidth employs a collaborative approach to problem-solving, encouraging team members to work together to resolve complex network issues.

Company Website: Bandwidth

📝 Enhancement Note: Bandwidth's company culture emphasizes collaboration, continuous learning, and a strong commitment to customer satisfaction. This is reflected in the company's "Whole Person Promise," which focuses on enriching employees' body, mind, and spirit.

📈 Career & Growth Analysis

Network Operations Career Level: As a NOC Technician (2nd Shift), you will be responsible for maintaining and troubleshooting the Bandwidth network. This role provides an excellent opportunity to gain hands-on experience with carrier-level VoIP technologies and develop your technical problem-solving skills.

Reporting Structure: NOC Technicians report directly to NOC Managers or Team Leads, who provide guidance and support to help you grow in your role.

Technical Impact: In this role, you will have a direct impact on the reliability and performance of Bandwidth's voice and messaging network infrastructure. Your work will ensure that customers can communicate effectively and reliably, enabling them to build stronger relationships with their own customers.

Growth Opportunities:

Technical Skill Development: As you gain experience in the NOC role, you may have the opportunity to specialize in specific areas, such as network architecture or security.
Leadership Roles: With experience and demonstrated leadership skills, you may be able to transition into a NOC Manager or Team Lead position, where you can guide and mentor other team members.
Cross-functional Opportunities: As Bandwidth continues to grow, there may be opportunities to move into other departments, such as Engineering or Product, where you can apply your network operations expertise to help drive the company's success.

📝 Enhancement Note: Bandwidth's career growth opportunities are tied to the company's success and expansion. As the company grows, there will be more opportunities for employees to take on new challenges and advance their careers.

🌐 Work Environment

Office Type: Bandwidth's office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Bandwidth's headquarters is located in Raleigh, NC, with additional offices in other major cities across the United States.

Workspace Context:

Collaborative Environment: The office features open workspaces, encouraging team members to collaborate and share ideas.
State-of-the-Art Technology: Bandwidth provides its employees with the latest tools and technologies to help them perform their jobs effectively.
Cross-functional Interaction: The NOC team works closely with other departments, providing ample opportunities for cross-functional collaboration and learning.

Work Schedule: This role follows a 2nd shift schedule, typically from 2:00 PM to 10:30 PM, with a 30-minute lunch break. The work schedule may vary depending on the team's on-call rotation and network incident response requirements.

📝 Enhancement Note: Bandwidth's work environment is designed to support employees' physical, mental, and emotional well-being, with a focus on work-life balance and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your background, experience, and interest in the NOC Technician role.
On-site Interview: A visit to Bandwidth's headquarters in Raleigh, NC, where you will meet with the NOC Manager and other team members to discuss the role in more detail and demonstrate your technical skills.
Technical Challenge: A hands-on assessment of your troubleshooting and problem-solving skills, focusing on network incident management and VoIP call troubleshooting.
Final Decision: Bandwidth will review your application materials, interview performance, and technical challenge results to make a final hiring decision.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio.

Technical Challenge Preparation:

Familiarize yourself with Bandwidth's network infrastructure and VoIP technologies.
Brush up on your troubleshooting skills and be prepared to walk through your approach to solving complex network incidents.
Practice explaining technical concepts clearly and concisely, as communication is a critical aspect of this role.

ATS Keywords: IP Networking, VoIP, Technical Troubleshooting, Incident Management, Network Operations, Carrier-Level Technologies, Problem-Solving, Attention to Detail, Communication Skills, On-Call Rotation, NOC, Network Infrastructure

📝 Enhancement Note: To optimize your resume for the ATS (Applicant Tracking System), make sure to include relevant keywords throughout your application materials, such as those listed above.

🛠 Technology Stack & Web Infrastructure

As this role does not involve web development or web infrastructure, the following section is not applicable.

👥 Team Culture & Values

Network Operations Values:

Reliability: Bandwidth's network operations team is committed to maintaining the reliability and performance of the company's voice and messaging infrastructure.
Responsiveness: The NOC team is dedicated to providing fast and effective incident resolution, ensuring minimal impact on customers and their communications.
Continuous Learning: Bandwidth encourages its team members to stay up-to-date with the latest network technologies and best practices, fostering a culture of continuous learning and improvement.
Collaboration: The NOC team works closely with other departments to ensure optimal network performance and customer satisfaction.

Collaboration Style:

Cross-functional Interaction: The NOC team works closely with other departments, such as Engineering, Product, and Customer Success, to ensure optimal network performance and customer satisfaction.
Knowledge Sharing: Bandwidth encourages its team members to share their knowledge and expertise with one another, fostering a culture of continuous learning and improvement.
Mentoring: More experienced team members are encouraged to mentor newer team members, helping them develop their skills and advance their careers.

📝 Enhancement Note: Bandwidth's network operations team is committed to providing exceptional customer experiences through reliable, high-quality voice and messaging services. This is reflected in the team's values and collaboration style.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Incident Management: As a NOC Technician, you will be responsible for identifying, classifying, and prioritizing incidents affecting the Bandwidth network. This requires strong technical problem-solving skills and the ability to work under pressure.
VoIP Troubleshooting: Troubleshooting VoIP calls at the SIP level can be complex and challenging, requiring a deep understanding of VoIP technologies and protocols.
Shift Work: Working the 2nd shift may present unique challenges, such as managing fatigue and maintaining focus during late-night troubleshooting sessions.

Learning & Development Opportunities:

Technical Skill Development: As a NOC Technician, you will have the opportunity to gain hands-on experience with carrier-level VoIP technologies and develop your technical problem-solving skills.
Certification Programs: Bandwidth may offer certification programs to help employees develop their technical skills and advance their careers.
Conferences and Events: Bandwidth may provide opportunities to attend industry conferences and events, allowing employees to network with other professionals and learn about the latest trends and best practices in network operations.

📝 Enhancement Note: Bandwidth's technical challenges and learning opportunities are designed to help employees develop their skills and advance their careers in network operations.

💡 Interview Preparation

Technical Questions:

Network Incident Management: Be prepared to discuss your approach to incident management, including your process for identifying, classifying, and prioritizing incidents. Provide examples of complex network incidents you have resolved in the past.
VoIP Troubleshooting: Demonstrate your understanding of VoIP technologies and protocols by explaining how you would troubleshoot a complex VoIP call issue. Be prepared to walk through your troubleshooting process and explain your thought process at each step.
Problem-Solving: Showcase your problem-solving skills by discussing a complex technical challenge you have faced in the past and explaining how you approached and resolved it.

Company & Culture Questions:

Bandwidth's Network Infrastructure: Demonstrate your understanding of Bandwidth's network infrastructure by discussing the company's voice and messaging services and the technologies they use to deliver those services.
NOC Team Dynamics: Explain how you would work collaboratively with the NOC team to resolve complex network incidents and maintain optimal network performance.
Customer Focus: Describe your approach to customer service and explain how you would ensure that Bandwidth's customers receive exceptional support and communication experiences.

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio.

📝 Enhancement Note: To prepare for your interview with Bandwidth, make sure to research the company's network infrastructure, voice and messaging services, and network operations team. Be prepared to discuss your technical skills and experience, as well as your approach to problem-solving and customer service.

📌 Application Steps

To apply for the NOC Technician (2nd Shift) position at Bandwidth:

Submit your application through the application link provided.
Tailor your resume to highlight your relevant experience and skills, with a focus on network operations, VoIP technologies, and technical problem-solving.
Prepare for your phone screen by reviewing the job description and practicing your responses to common interview questions.
Research Bandwidth's network infrastructure, voice and messaging services, and network operations team to ensure a strong understanding of the company and its culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Technician (2nd Shift)