📍 Job Overview

Job Title: NOC Support Intern
Company: Zeplin Investments Ltd
Location: Malindi, Kilifi, Kenya
Job Type: On-site
Category: Network Operations & Infrastructure
Date Posted: July 11, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Gain hands-on experience in a real-world network operations environment.
Work alongside experienced engineers to maintain and support core network infrastructure.
Develop practical skills in network monitoring, troubleshooting, and support.
Learn about various network technologies, tools, and operations.

📝 Enhancement Note: This internship offers an excellent opportunity for recent graduates to gain practical experience and exposure to the network operations field, which is crucial for building a successful career in network engineering.

💻 Primary Responsibilities

Network Monitoring: Assist in monitoring network performance and uptime using tools such as Zabbix and other monitoring systems.
Troubleshooting: Identify and troubleshoot basic network issues involving MikroTik routers, switches, wireless equipment, and fibre backbone infrastructure.
Network Configuration: Learn to configure and update network equipment under supervision.
Documentation: Help document network incidents, configurations, changes, and resolutions.
Network Audits: Participate in routine checks, network audits, and performance assessments.
Reporting: Assist in preparing reports and logs for internal review and analysis.
Customer Support: Collaborate with the NOC team on customer escalations and provide timely updates.
Field Assignments: Assist in Fiber-to-the-Home (FTTH) and Fiber-to-the-Building (FTTB) installations, maintenance, and fault resolution under supervision. Support last-mile wireless and radio deployments in field assignments as needed.
Scripting & Automation: Learn about scripting and automation tools used for proactive network monitoring.
Incident Response: Shadow experienced engineers during incident response and root cause analysis.

📝 Enhancement Note: The primary responsibilities of this role focus on providing hands-on experience in network operations, troubleshooting, and support. This will help the intern develop a strong foundation in network engineering principles and practices.

🎓 Skills & Qualifications

Education: A Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.

Experience: No prior work experience is required for this internship.

Required Skills:

Basic understanding of networking concepts such as IP addressing, routing, switching, and VLANs.
Familiarity with Mikrotik, Cisco, or other networking hardware is an added advantage.
Interest in learning network monitoring tools like Zabbix.
Exposure to or interest in scripting (Bash, Python, etc.) is a plus.
Strong willingness to learn, adapt, and grow in a fast-paced technical environment.
Good communication, documentation, and problem-solving skills.
Ability to work well with a team and take initiative when needed.

Preferred Skills:

Previous experience in network operations or related fields.
Knowledge of network automation and configuration management tools.
Familiarity with fibre optic infrastructure and wireless network deployment.

📝 Enhancement Note: The required skills for this internship focus on a basic understanding of networking concepts and a strong willingness to learn. The preferred skills list includes additional qualifications that would make a candidate more competitive for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Include any relevant network-related projects or case studies that demonstrate your understanding of networking concepts and your ability to apply them in practical scenarios.
Highlight any experience with network monitoring tools, scripting, or network hardware configuration.
Showcase your problem-solving skills and ability to troubleshoot network issues.

Technical Documentation:

Prepare a document outlining your understanding of networking concepts, such as IP addressing, routing, switching, and VLANs.
Include any relevant network diagrams or visual aids that illustrate your understanding of network infrastructure and topology.
Describe any network-related projects or case studies you have worked on, highlighting the challenges faced and the solutions implemented.

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to demonstrate their understanding of networking concepts and their ability to apply them in practical scenarios through relevant projects or case studies.

💵 Compensation & Benefits

Salary Range: KES 25,000 - 35,000 per month (Based on industry standards for entry-level network engineering roles in Kenya)

Benefits:

Hands-on experience in a real-world network operations environment.
Opportunity to work alongside experienced engineers and learn from their expertise.
Potential for full-time employment upon completion of the internship.
Access to company resources and training opportunities to enhance your skills and knowledge.

Working Hours: 40 hours per week, with flexible scheduling to accommodate network maintenance and support needs.

📝 Enhancement Note: The salary range for this internship is based on industry standards for entry-level network engineering roles in Kenya. The benefits offered by the company include valuable learning opportunities and the potential for full-time employment upon completion of the internship.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Network Services

Company Size: Medium-sized company with a growing network infrastructure and customer base.

Founded: Zeplin Investments Ltd was founded in 2015 and has since expanded its network services across the region.

Team Structure:

Network Operations Center (NOC) team responsible for monitoring, maintaining, and supporting the core network infrastructure.
Field engineering teams that handle network installations, maintenance, and fault resolution.
Technical support teams that provide customer support and troubleshooting services.
Management and administration teams that oversee company operations and strategic planning.

Development Methodology:

Agile project management methodologies to ensure efficient network deployment, maintenance, and support.
Regular network audits and performance assessments to identify and address potential issues proactively.
Continuous learning and development opportunities to enhance the skills and knowledge of the technical teams.

Company Website: https://inet.africa

📝 Enhancement Note: Zeplin Investments Ltd is a medium-sized company in the telecommunications and network services industry. The company's focus on continuous learning and development provides an excellent environment for interns to gain practical experience and grow their skills.

📈 Career & Growth Analysis

Network Operations Intern Career Level: This internship is an entry-level position that provides hands-on experience in network operations, troubleshooting, and support. It is an excellent starting point for a career in network engineering.

Reporting Structure: The NOC Support Intern will report directly to the NOC Team Lead and work closely with senior network engineers.

Technical Impact: As an NOC Support Intern, you will play a crucial role in maintaining the stability and performance of the company's network infrastructure. Your work will directly impact the user experience of the company's customers and the overall efficiency of the network operations team.

Growth Opportunities:

Technical Skill Development: Gain practical experience in network operations, troubleshooting, and support. Develop your skills in network monitoring, configuration, and automation.
Career Progression: Upon completion of the internship, there may be opportunities for full-time employment in the network operations or field engineering teams. With continued growth and development, you may progress to more senior roles within the company, such as Network Engineer, Senior Network Engineer, or even Team Lead positions.
Emerging Technologies: Stay up-to-date with the latest network technologies, trends, and best practices. Explore opportunities to work with emerging technologies and contribute to the company's innovation and growth.

📝 Enhancement Note: The NOC Support Intern role is an excellent starting point for a career in network engineering. It offers valuable hands-on experience and opportunities for growth and development within the company.

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment.

Office Location(s): Malindi, Kenya

Workspace Context:

Collaborative Workspace: The NOC team works closely together to monitor and maintain the network infrastructure. Collaboration and communication are essential for effective network support and troubleshooting.
Network Operations Center (NOC): The NOC is equipped with state-of-the-art monitoring tools and systems to ensure efficient network management and support.
Field Assignments: Interns may be required to participate in field assignments to support network installations, maintenance, and fault resolution.

Work Schedule: Flexible scheduling to accommodate network maintenance and support needs. The work schedule may include shifts to ensure 24/7 network coverage.

📝 Enhancement Note: The work environment for this internship is on-site, with a collaborative and dynamic workspace. The flexible scheduling accommodates network maintenance and support needs, ensuring efficient network management and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through the provided link, including your resume, cover letter, and any relevant portfolio materials.
Phone Screening: A brief phone or video call to discuss your application and assess your communication skills and fit for the role.
Technical Interview: A more in-depth discussion of your networking knowledge, experience, and problem-solving skills. This may include live coding or configuration exercises and case studies.
Final Interview: A meeting with the NOC Team Lead or other senior team members to discuss your fit for the role, company culture, and growth opportunities.

Portfolio Review Tips:

Highlight any relevant network-related projects or case studies that demonstrate your understanding of networking concepts and your ability to apply them in practical scenarios.
Include any relevant network diagrams or visual aids that illustrate your understanding of network infrastructure and topology.
Describe any network-related projects or case studies you have worked on, highlighting the challenges faced and the solutions implemented.

Technical Challenge Preparation:

Brush up on your networking fundamentals, including IP addressing, routing, switching, and VLANs.
Familiarize yourself with network monitoring tools, such as Zabbix, and any relevant network hardware, such as MikroTik routers and switches.
Prepare for live coding or configuration exercises and case studies by practicing common network troubleshooting scenarios and solutions.

ATS Keywords: Networking, Network Operations, Network Troubleshooting, Network Support, Network Monitoring, Network Configuration, Network Automation, Network Hardware, Network Infrastructure, Network Engineering, Network Services, Network Performance, Network Security, Network Protocols, Network Topology, Network Diagrams, Network Documentation, Network Audits, Network Maintenance, Network Deployment, Network Field Assignments, Network Customer Support, Network Problem-Solving, Network Scripting, Network Learning, Network Development, Network Growth, Network Career Progression.

📝 Enhancement Note: The application and interview process for this internship focuses on assessing the candidate's networking knowledge, experience, and problem-solving skills. The technical interview may include live coding or configuration exercises and case studies to evaluate the candidate's practical abilities.

🛠 Technology Stack & Web Infrastructure

Network Hardware:

MikroTik routers and switches
Wireless equipment (Ubiquity, Cambium, etc.)
Fibre optic infrastructure (FTTH, FTTB, etc.)

Network Monitoring Tools:

Zabbix
Other monitoring systems (as needed)

Network Configuration & Automation Tools:

MikroTik RouterOS
Other network configuration management tools (as needed)

Scripting & Automation Languages:

Bash
Python
Other scripting languages (as needed)

📝 Enhancement Note: The technology stack for this internship focuses on network hardware, monitoring tools, and configuration management. Familiarity with these technologies is essential for success in this role.

👥 Team Culture & Values

Network Operations Team Values:

Proactive Monitoring: The NOC team is responsible for proactively monitoring the network infrastructure to ensure its stability, performance, and security.
Collaborative Troubleshooting: Effective network support and troubleshooting require close collaboration and communication among team members.
Continuous Learning: The NOC team is committed to staying up-to-date with the latest network technologies, trends, and best practices.
Customer Focus: The NOC team is dedicated to providing excellent customer support and ensuring the highest level of network service availability and performance.

Collaboration Style:

Cross-Functional Collaboration: The NOC team works closely with other technical teams, such as field engineering and technical support, to ensure efficient network deployment, maintenance, and support.
Peer-to-Peer Learning: The NOC team encourages knowledge sharing and peer-to-peer learning to enhance the skills and expertise of all team members.
Regular Team Meetings: The NOC team holds regular meetings to discuss network performance, troubleshooting strategies, and continuous improvement opportunities.

📝 Enhancement Note: The network operations team values proactive monitoring, collaborative troubleshooting, continuous learning, and customer focus. The collaboration style emphasizes cross-functional collaboration, peer-to-peer learning, and regular team meetings to ensure effective network management and support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Troubleshooting: Develop your problem-solving skills by working on real-world network issues and learning to diagnose and resolve them effectively.
Network Configuration: Gain practical experience in configuring and updating network equipment under supervision.
Network Automation: Explore opportunities to work with network automation and configuration management tools to streamline network deployment, maintenance, and support processes.
Emerging Technologies: Stay up-to-date with the latest network technologies and trends, and explore opportunities to work with emerging technologies and contribute to the company's innovation and growth.

Learning & Development Opportunities:

Networking Fundamentals: Enhance your understanding of networking concepts, such as IP addressing, routing, switching, and VLANs, through practical experience and continuous learning opportunities.
Network Monitoring: Develop your skills in network monitoring and proactive network management through hands-on experience and training opportunities.
Network Troubleshooting: Improve your problem-solving skills and network troubleshooting techniques through real-world scenarios and continuous learning opportunities.
Network Configuration & Automation: Gain practical experience in network configuration and automation, and explore opportunities to work with emerging network technologies and tools.
Network Career Progression: Upon completion of the internship, there may be opportunities for full-time employment in the network operations or field engineering teams. With continued growth and development, you may progress to more senior roles within the company.

📝 Enhancement Note: The technical challenges and learning opportunities for this internship focus on developing practical skills in network operations, troubleshooting, and support. The growth opportunities include full-time employment and career progression within the company.

💡 Interview Preparation

Technical Questions:

Networking Fundamentals: Be prepared to discuss your understanding of networking concepts, such as IP addressing, routing, switching, and VLANs.
Network Monitoring: Demonstrate your familiarity with network monitoring tools, such as Zabbix, and discuss your experience with network monitoring and proactive network management.
Network Troubleshooting: Prepare for live coding or configuration exercises and case studies that assess your problem-solving skills and network troubleshooting techniques.
Network Configuration & Automation: Discuss your experience with network configuration and automation, and be prepared to discuss your familiarity with network configuration management tools and scripting languages.

Company & Culture Questions:

Company Culture: Research the company's mission, values, and culture to demonstrate your understanding of and alignment with the company's goals and objectives.
Team Dynamics: Prepare for questions about your ability to work effectively in a team environment and collaborate with other technical teams to ensure efficient network deployment, maintenance, and support.
Customer Focus: Demonstrate your commitment to providing excellent customer support and ensuring the highest level of network service availability and performance.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of any relevant network-related projects or case studies that showcase your understanding of networking concepts and your ability to apply them in practical scenarios.
Visual Aids: Include any relevant network diagrams or visual aids that illustrate your understanding of network infrastructure and topology.
Problem-Solving: Highlight your problem-solving skills and ability to diagnose and resolve network issues effectively.

📝 Enhancement Note: The interview preparation for this internship focuses on assessing the candidate's networking knowledge, experience, and problem-solving skills. The technical interview may include live coding or configuration exercises and case studies to evaluate the candidate's practical abilities.

📌 Application Steps

To apply for this NOC Support Intern position:

Submit Your Application: Click on the application link provided and submit your resume, cover letter, and any relevant portfolio materials.
Prepare for Phone Screening: Review the job description and company information to ensure you are a strong fit for the role. Prepare for a brief phone or video call to discuss your application and assess your communication skills and fit for the role.
Brush Up on Networking Fundamentals: Review your understanding of networking concepts, such as IP addressing, routing, switching, and VLANs. Familiarize yourself with network monitoring tools, such as Zabbix, and any relevant network hardware, such as MikroTik routers and switches.
Prepare for Technical Interview: Practice common network troubleshooting scenarios and solutions. Prepare for live coding or configuration exercises and case studies that assess your problem-solving skills and network troubleshooting techniques.
Research the Company: Learn about Zeplin Investments Ltd, its mission, values, and culture. Prepare for questions about your understanding of and alignment with the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Support Intern