📍 Job Overview

Job Title: NOC Support Engineer
Company: Transaction Network Services
Location: IND - Virtual - India
Job Type: On-site
Category: Network Operations & Infrastructure
Date Posted: 2025-07-30
Experience Level: 5-10 years

🚀 Role Summary

Key Responsibilities: Provide technical support for TNS financial services products, manage incident tickets, and collaborate with the NOC team and technical support teams to resolve issues.
Industry Context: The role involves working in a global network operations center (NOC) environment, supporting low-latency global IP networks, and managed hosting/server environments within the financial services industry.

📝 Enhancement Note: This role requires a strong background in network operations, with a focus on financial markets and applications. The ideal candidate will have experience supporting global IP networks and managed hosting environments, with a deep understanding of routing protocols and network address translation.

💻 Primary Responsibilities

Incident Management: Manage and resolve assigned incident tickets, support customer incident management bridges and calls, and support major incident management and fault resolution.
Problem Management: Support problem management and root cause analysis, become a subject matter expert (SME) on supported products and services, and provide training, knowledge transfer, and ongoing support to TNS global FinTech analysts.
Change Management & Documentation: Support change management, production, and update of service documentation, and support disaster recovery activities.
Security & Compliance: Support PCI compliance and work with the NOC team to ensure network security and compliance standards are met.

📝 Enhancement Note: This role requires a proactive approach to incident management, with a focus on preventing issues before they occur. The ideal candidate will have strong problem-solving skills and the ability to work well under pressure.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business Administration, Management, or a technical field.

Experience: 5+ years in a network operations environment supporting a low-latency global IP network, within Financial Services. 5+ years supporting global managed hosting/server environments.

Required Skills:

Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches.
Cisco IOS, JunOS, and Arista experience and familiarity with TAC case management and escalation process.
Multicast market data and FIX order routing troubleshooting experience.
Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP, HSRP).
Network Address Translation experience.
MPLS experience.
Direct experience troubleshooting and supporting financial markets and applications.
Strong written and verbal skills.
Direct customer service experience required.
Flexibility around working hours in support of business requirements.
Able to work 24x7 shift pattern.
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio).
CCNP and JNCIA certifications.

Preferred Skills:

BS in Business Administration, Management, or technical field.
Experience with FIX Hub services.
IPSec encryption experience.
Basic knowledge of exchange market data and order routing protocols.
Experience supporting and troubleshooting multicast market data streams.
Basic understanding of datacenter environments.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in network operations, with a focus on financial markets and applications.
Showcase problem-solving skills and the ability to work well under pressure.
Highlight experience with Cisco, Juniper, and Arista devices, as well as routing protocols and network address translation.

Technical Documentation:

Provide examples of service documentation created or updated, demonstrating strong written and verbal communication skills.
Include examples of problem management and root cause analysis, showcasing the ability to identify and resolve complex network issues.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, demonstrating relevant experience and skills through case studies, examples, or certifications will strengthen the application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between ₹1,200,000 - ₹1,800,000 per annum, based on industry standards for network operations roles in India with 5-10 years of experience. This estimate is inclusive of a base salary, along with additional compensation for shift differentials and on-call responsibilities.

Benefits:

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off (vacation, sick, and holidays).
Employee assistance program.
Tuition reimbursement.
Employee discounts on various services and products.

Working Hours: The role requires working on a shift rota providing 24x5 operational support, with flexibility around working hours to support business requirements, including bank holiday working and on-call responsibilities.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience, skills, and negotiation. The benefits listed are based on typical benefits packages for network operations roles in the financial services industry.

🎯 Team & Company Context

Company Culture:

Industry: Financial Services and Technology.
Company Size: Large, global organization with a strong presence in the financial services industry.
Founded: 1990, with a rich history in providing secure, reliable, and high-performance network infrastructure for the financial community.

Team Structure:

The NOC team is a global, 24/7 operation, with members located across various time zones to ensure continuous support and coverage.
The team works closely with technical support teams, market participants, financial exchanges, and vendors to resolve incidents and maintain network performance.

Development Methodology:

The NOC team follows ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.
The team uses a ticketing system to manage incidents, track progress, and ensure resolution.
Collaboration and communication are key to the team's success, with regular team meetings and knowledge-sharing sessions to improve skills and maintain high standards.

Company Website: Transaction Network Services

📝 Enhancement Note: TNS is a global leader in providing secure, high-performance network infrastructure for the financial community. The company values innovation, collaboration, and customer focus, with a strong commitment to employee development and growth.

📈 Career & Growth Analysis

Network Operations Career Level: This role is at the intermediate to senior level within the network operations career path. The ideal candidate will have a strong background in network operations, with a focus on financial markets and applications, and a desire to continue learning and growing within the field.

Reporting Structure: The NOC Support Engineer reports directly to the NOC Manager and works closely with the broader NOC team, technical support teams, and other internal stakeholders.

Technical Impact: The role has a significant impact on the performance and reliability of TNS's global network infrastructure, supporting financial services products and ensuring high availability and low latency for market participants.

Growth Opportunities:

Technical Skill Development: The role offers opportunities to expand and further develop knowledge and skills across a variety of TNS service and product offerings, including market data, order routing, and managed hosting environments.
Leadership Potential: With experience and strong performance, there may be opportunities to take on more senior roles within the NOC team or move into other technical leadership positions within TNS.
Cross-Functional Collaboration: Working closely with other teams and stakeholders, the role provides opportunities to gain exposure to different aspects of the business and develop a broad understanding of TNS's operations.

📝 Enhancement Note: TNS offers a range of growth opportunities for network operations professionals, with a focus on technical skill development, leadership potential, and cross-functional collaboration. The company values employee development and provides resources and support for career progression.

🌐 Work Environment

Office Type: The role is based in a virtual office environment, with the option to work from home or on-site at one of TNS's global offices.

Office Location(s): IND - Virtual - India, MYS - Kuala Lumpur.

Workspace Context:

Virtual Office: The virtual office environment requires strong self-motivation, time management, and communication skills to work effectively from home.
On-Site Office: TNS's global offices provide a collaborative and supportive work environment, with access to the latest tools and technologies to support productivity and innovation.
Cross-Functional Collaboration: The role involves working closely with other teams and stakeholders, both within the NOC team and across the broader organization, to ensure effective incident resolution and network performance.

Work Schedule: The role requires working on a shift rota providing 24x5 operational support, with flexibility around working hours to support business requirements, including bank holiday working and on-call responsibilities.

📝 Enhancement Note: TNS offers a flexible and supportive work environment, with the option to work from home or on-site at one of the company's global offices. The company values work-life balance and provides resources and support to help employees maintain a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to discuss the role, experience, and qualifications. This may include technical questions to assess problem-solving skills and knowledge of network operations.
Technical Assessment: A hands-on technical assessment to evaluate skills in incident management, problem resolution, and network troubleshooting. This may include live scenarios or case studies.
Behavioral Interview: A structured interview to assess cultural fit, communication skills, and problem-solving abilities. This may include situational and behavioral-based questions.
Final Interview: A final interview with the hiring manager or a panel of stakeholders to discuss the role, company culture, and next steps.

Portfolio Review Tips:

Highlight experience in network operations, with a focus on financial markets and applications.
Include examples of incident management, problem resolution, and network troubleshooting.
Demonstrate strong communication skills and the ability to work well under pressure.
Showcase certifications and relevant training to highlight technical proficiency.

Technical Challenge Preparation:

Brush up on knowledge of Cisco, Juniper, and Arista devices, as well as routing protocols and network address translation.
Review market data and order routing protocols, with a focus on financial markets and applications.
Familiarize yourself with ITIL best practices for incident, problem, and change management.

ATS Keywords: Network Operations, NOC, Incident Management, Problem Management, Change Management, Cisco, Juniper, Arista, Routing Protocols, Network Address Translation, MPLS, Financial Markets, Market Data, Order Routing, ITIL, IT Service Management, Customer Service, Shift Work, On-Call Responsibilities.

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, problem-solving abilities, and cultural fit. The ideal candidate will have a strong background in network operations, with a focus on financial markets and applications, and the ability to work well under pressure.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Routing: Cisco, Juniper, and Arista routers and switches.
Routing Protocols: BGP, IS-IS, OSPF, EIGRP, HSRP.
Network Address Translation: NAT, PAT.
MPLS: Multiprotocol Label Switching.

Market Data & Order Routing:

Market Data: Multicast market data streams.
Order Routing: FIX order routing protocols.

Tools & Technologies:

Ticketing System: TNS's incident management ticketing system.
Monitoring Tools: Various event management systems and monitoring tools.
Collaboration Tools: Microsoft Office (Excel, Word, PowerPoint, Project, Visio), email, and instant messaging platforms.

📝 Enhancement Note: The technology stack for this role is focused on network infrastructure, with a strong emphasis on routing protocols and network address translation. The ideal candidate will have experience with Cisco, Juniper, and Arista devices, as well as a solid understanding of market data and order routing protocols.

👥 Team Culture & Values

Network Operations Values:

Customer Focus: The NOC team is committed to providing exceptional customer service, with a focus on incident resolution, network performance, and customer satisfaction.
Collaboration: The team works closely with other teams and stakeholders to ensure effective incident resolution and network performance.
Continuous Improvement: The team is committed to continuous improvement, with a focus on process optimization, skill development, and knowledge sharing.
Resilience: The team is resilient and able to work well under pressure, with a focus on incident management and problem resolution.

Collaboration Style:

Cross-Functional Collaboration: The NOC team works closely with other teams and stakeholders, both within the NOC team and across the broader organization, to ensure effective incident resolution and network performance.
Knowledge Sharing: The team is committed to knowledge sharing, with regular team meetings, training sessions, and mentoring opportunities to improve skills and maintain high standards.
Peer Support: The team provides peer support, with a focus on incident management, problem resolution, and network troubleshooting.

📝 Enhancement Note: The NOC team at TNS values customer focus, collaboration, continuous improvement, and resilience. The team works closely with other teams and stakeholders to ensure effective incident resolution and network performance, with a focus on knowledge sharing and peer support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Managing and resolving assigned incident tickets, supporting customer incident management bridges and calls, and supporting major incident management and fault resolution.
Problem Resolution: Supporting problem management and root cause analysis, becoming a subject matter expert (SME) on supported products and services, and providing training, knowledge transfer, and ongoing support to TNS global FinTech analysts.
Change Management & Documentation: Supporting change management, production, and update of service documentation, and supporting disaster recovery activities.
Security & Compliance: Supporting PCI compliance and working with the NOC team to ensure network security and compliance standards are met.

Learning & Development Opportunities:

Technical Skill Development: The role offers opportunities to expand and further develop knowledge and skills across a variety of TNS service and product offerings, including market data, order routing, and managed hosting environments.
Leadership Potential: With experience and strong performance, there may be opportunities to take on more senior roles within the NOC team or move into other technical leadership positions within TNS.
Cross-Functional Collaboration: Working closely with other teams and stakeholders, the role provides opportunities to gain exposure to different aspects of the business and develop a broad understanding of TNS's operations.

📝 Enhancement Note: The NOC Support Engineer role at TNS offers a range of technical challenges and growth opportunities, with a focus on incident management, problem resolution, and network troubleshooting. The role provides opportunities to expand and further develop knowledge and skills, with a focus on technical skill development, leadership potential, and cross-functional collaboration.

💡 Interview Preparation

Technical Questions:

Network Infrastructure: Questions related to Cisco, Juniper, and Arista devices, routing protocols, network address translation, and MPLS.
Market Data & Order Routing: Questions related to market data and order routing protocols, with a focus on financial markets and applications.
Incident Management: Questions related to incident management, problem resolution, and network troubleshooting.
ITIL: Questions related to ITIL best practices for incident, problem, and change management.

Company & Culture Questions:

Company History & Culture: Questions related to TNS's history, culture, and values, as well as the company's role in the financial services industry.
Team Dynamics: Questions related to the NOC team's structure, dynamics, and collaboration with other teams and stakeholders.
Growth Opportunities: Questions related to career progression, technical skill development, and leadership potential within the NOC team and across TNS.

Portfolio Presentation Strategy:

Technical Skills: Highlight experience in network operations, with a focus on financial markets and applications, incident management, problem resolution, and network troubleshooting.
Communication Skills: Demonstrate strong communication skills and the ability to work well under pressure.
Certifications & Training: Showcase relevant certifications and training to highlight technical proficiency.

📝 Enhancement Note: The interview process for the NOC Support Engineer role at TNS is designed to assess technical skills, problem-solving abilities, and cultural fit. The ideal candidate will have a strong background in network operations, with a focus on financial markets and applications, and the ability to work well under pressure.

📌 Application Steps

To apply for the NOC Support Engineer position at TNS:

Review the Job Description: Carefully review the job description to ensure the role aligns with your skills, experience, and career goals.
Tailor Your Resume: Tailor your resume to highlight relevant experience, skills, and certifications, with a focus on network operations, financial markets, and applications.
Prepare for the Interview: Brush up on your knowledge of Cisco, Juniper, and Arista devices, routing protocols, network address translation, and MPLS. Review market data and order routing protocols, with a focus on financial markets and applications. Familiarize yourself with ITIL best practices for incident, problem, and change management.
Practice Technical Scenarios: Practice incident management, problem resolution, and network troubleshooting scenarios to build confidence and demonstrate your technical proficiency.
Research the Company: Thoroughly research TNS, its history, culture, and values, as well as the company's role in the financial services industry. Prepare questions to ask during the interview to demonstrate your interest and engagement.
Prepare for Behavioral Questions: Practice answering behavioral and situational questions to demonstrate your problem-solving abilities, communication skills, and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Support Engineer