📍 Job Overview

• Job Title: NOC Specialist Level 2
• Company: NCR Atleos
• Location: Cairo, Cairo, Egypt
• Job Type: Hybrid
• Category: Network Operations Center (NOC) Specialist
• Date Posted: July 29, 2025
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Provide second-level remote monitoring and management for global customers' network equipment and IT systems.
• Resolve complex customer incidents and requests, ensuring customer satisfaction and adherence to Service Level Agreements (SLAs).
• Collaborate with cross-functional teams to ensure the availability of customer networks and IT infrastructure.
• 📝 Enhancement Note: This role requires a strong networking background and proven experience in IT troubleshooting and remote support.

💻 Primary Responsibilities

• Remote Proactive and Reactive Management: Monitor and manage complex network and IT infrastructures remotely, ensuring the availability of customer networks and IT infrastructure.
• Incident Resolution: Diagnose and troubleshoot incidents, proactively notifying customers and resolving issues within SLA guidelines.
• Problem Management: Perform root cause analysis (RCA), proactively detect, and prevent future problems/incidents.
• Knowledge Management: Maintain and develop known solutions to known problems and other team knowledge databases, training new employees.
• Change Management: Fulfill customer requests in accordance with established, standardized change management processes and procedures.
• Dispatch Management: Initiate dispatch of NCR Customer Engineers or third-party maintenance providers when required.
• Other Corresponding Duties: Perform other corresponding duties and tasks as directed by the employer.

🎓 Skills & Qualifications

Education: High school diploma required, university degree preferred.

Experience: Relevant work experience of 3+ years preferred.

Required Skills:

• CCNP level or equivalent networking background, CCNP certification preferred.
• Proven background in supporting multiple IT products and technologies.
• Proven experience with IT troubleshooting processes and procedures.
• Very good knowledge of remote support technologies and strategies.
• Good general IT knowledge and skills.

Preferred Skills:

• Experience with ITIL (Information Technology Infrastructure Library) framework.
• Knowledge of multiple network protocols (TCP/IP, DNS, DHCP, etc.).
• Familiarity with network monitoring tools and systems.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in network management, troubleshooting, and remote support.
• Showcase problem-solving skills and root cause analysis examples.
• Highlight customer service and incident management experiences.

Technical Documentation:

• Provide examples of known solutions to known problems and other team knowledge databases.
• Showcase documentation of troubleshooting processes and procedures.
• Demonstrate understanding of change management processes and procedures.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between EGP 25,000 to EGP 35,000 per month, based on industry standards for network operations center specialists in Egypt.

Benefits:

• Medical, dental, and vision insurance.
• Retirement savings plan with company match.
• Employee assistance program.
• Tuition reimbursement and professional development opportunities.
• 📝 Enhancement Note: The salary range and benefits are estimates based on regional market research and may vary depending on the candidate's qualifications and experience.

Working Hours: 40 hours per week, with flexibility for weekend or holiday hours and extended hours as required.

🎯 Team & Company Context

🏢 Company Culture

Industry: NCR Atleos is a leader in expanding financial access, optimizing branches, and improving operational efficiency for financial institutions and retailers worldwide.

Company Size: NCR Atleos has around 20,000 employees globally, providing a large and diverse team environment for web developers and server administrators.

Founded: NCR Atleos was founded in 1997, with a strong focus on innovation and customer satisfaction.

Team Structure:

• The NOC team consists of multiple levels, with the NOC Specialist Level 2 role providing second-level support.
• The team works collaboratively, with cross-functional interaction between network operations, IT, and customer service departments.

Development Methodology:

• The team follows ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.
• Agile methodologies are used for continuous improvement and process optimization.

Company Website: NCR Atleos

📈 Career & Growth Analysis

Web Technology Career Level: The NOC Specialist Level 2 role is an intermediate-level position, focusing on remote monitoring, management, and troubleshooting of network equipment and IT systems.

Reporting Structure: This role reports directly to the NOC Manager or Team Lead.

Technical Impact: NOC Specialists Level 2 have a significant impact on customer satisfaction, ensuring the availability and performance of customer networks and IT infrastructure.

Growth Opportunities:

• Promotion to Senior NOC Specialist: Demonstrate exceptional performance and expertise in network management and troubleshooting.
• Transition to Technical Trainer or Mentor: Share knowledge and skills with new team members and contribute to the team's continuous learning and improvement.
• Career Transition to Other IT Roles: Develop skills and experience in other IT disciplines, such as network architecture, IT security, or customer service management.

🌐 Work Environment

Office Type: The office environment is a hybrid setup, with employees working on-site and remotely as needed.

Office Location(s): The role is based in Cairo, Egypt, with the option to work remotely.

Workspace Context:

• Collaborative Workspace: The team works collaboratively, with open communication and regular team meetings to discuss incidents, troubleshooting strategies, and process improvements.
• Technical Tools: The team uses various network monitoring tools, remote access software, and collaboration platforms to manage customer networks and IT systems.
• Work-Life Balance: The role requires flexibility in working hours, with the potential for extended hours and weekend or holiday work as needed.

Work Schedule: The role follows a 24/7 shift schedule, with flexibility for weekend or holiday hours and extended hours as required.

📄 Application & Technical Interview Process

Interview Process:

• Phone/Skype Screen: A brief phone or video call to discuss the candidate's experience, qualifications, and fit for the role.
• Technical Assessment: A hands-on technical assessment, focusing on network troubleshooting, remote support, and problem-solving skills.
• Behavioral Interview: A structured interview focusing on the candidate's problem-solving skills, customer service orientation, and teamwork abilities.
• Final Interview: A meeting with the NOC Manager or Team Lead to discuss the candidate's fit for the role and the team's cultural dynamics.

Portfolio Review Tips:

• Highlight examples of network management, troubleshooting, and remote support experiences.
• Showcase problem-solving skills and root cause analysis examples.
• Demonstrate customer service and incident management experiences.

Technical Challenge Preparation:

• Brush up on networking fundamentals, remote support technologies, and troubleshooting processes.
• Familiarize yourself with the company's network monitoring tools and systems.
• Prepare for scenario-based questions, focusing on network incidents, problem management, and change management processes.

ATS Keywords: Networking, Troubleshooting, Remote Support, Problem Management, Root Cause Analysis, Customer Service, Change Management, Self-Education, IT Infrastructure, Technical Support, Incident Management, Communication, Flexibility, Teamwork, Training, Proactive Management, CCNP, ITIL, Network Protocols, TCP/IP, DNS, DHCP.

🛠 Technology Stack & Web Infrastructure

Networking Technologies:

• Cisco, Juniper, HP, and other enterprise-grade network equipment.
• Multiple network protocols, including TCP/IP, DNS, DHCP, and others.

Remote Access & Monitoring Tools:

• Various remote access tools, such as VPN, RDP, and SSH.
• Network monitoring tools, such as SolarWinds, Nagios, or Zabbix.

IT Infrastructure:

• Servers, storage systems, and other IT equipment from various vendors.
• Virtualization and cloud technologies, such as VMware and AWS.

👥 Team Culture & Values

NOC Team Values:

• Customer Focus: Prioritize customer satisfaction and ensure the availability and performance of customer networks and IT infrastructure.
• Collaboration: Work closely with cross-functional teams to resolve incidents and manage customer requests.
• Continuous Learning: Stay up-to-date with the latest networking technologies, best practices, and industry trends.
• Proactivity: Proactively monitor and manage customer networks and IT systems, preventing incidents and minimizing downtime.

Collaboration Style:

• Cross-Functional Interaction: Collaborate with network operations, IT, and customer service departments to resolve incidents and manage customer requests.
• Knowledge Sharing: Share knowledge and skills with team members, contributing to the team's continuous learning and improvement.
• Regular Communication: Maintain open communication with team members, discussing incidents, troubleshooting strategies, and process improvements.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Network Complexity: Manage complex network environments, with multiple network devices, protocols, and topologies.
• Incident Volume: Handle a high volume of incidents, requiring strong troubleshooting and problem-solving skills.
• Customer Expectations: Meet and exceed customer expectations for network availability, performance, and incident resolution.
• Emerging Technologies: Stay up-to-date with emerging networking technologies and their potential impact on customer networks and IT systems.

Learning & Development Opportunities:

• Technical Training: Participate in technical training and certifications, such as CCNP, ITIL, or other relevant courses.
• Conferences and Events: Attend industry conferences, webinars, and other events to stay current with networking trends and best practices.
• Mentorship and Coaching: Seek mentorship and coaching opportunities from senior team members to develop skills and advance your career.

💡 Interview Preparation

Technical Questions:

• Networking Fundamentals: Demonstrate a strong understanding of networking fundamentals, including protocols, network devices, and topologies.
• Troubleshooting: Walk through network troubleshooting scenarios, explaining your approach, tools, and techniques.
• Problem Management: Discuss problem management processes, root cause analysis, and preventive measures to minimize incidents.

Company & Culture Questions:

• Customer Focus: Explain how you prioritize customer satisfaction and ensure the availability and performance of customer networks and IT systems.
• Collaboration: Describe your experience working with cross-functional teams to resolve incidents and manage customer requests.
• Continuous Learning: Share examples of your continuous learning and skill development in the networking field.

Portfolio Presentation Strategy:

• Demonstrate Problem-Solving Skills: Highlight examples of network management, troubleshooting, and remote support experiences, showcasing your problem-solving skills and root cause analysis.
• Showcase Customer Service Orientation: Demonstrate your customer service orientation and incident management experiences.
• Emphasize Teamwork and Collaboration: Highlight your experience working with cross-functional teams to resolve incidents and manage customer requests.

📌 Application Steps

To apply for this NOC Specialist Level 2 position:

• Submit your application through the NCR Atleos careers portal.
• Concrete Preparation Step 1: Tailor your resume and portfolio to highlight your networking, troubleshooting, and remote support experiences, as well as your problem-solving skills and customer service orientation.
• Concrete Preparation Step 2: Research the company, understanding its focus on expanding financial access, optimizing branches, and improving operational efficiency for financial institutions and retailers worldwide.
• Concrete Preparation Step 3: Prepare for the technical assessment and interviews by brushing up on your networking fundamentals, remote support technologies, and troubleshooting processes.
• Concrete Preparation Step 4: Practice scenario-based questions, focusing on network incidents, problem management, and change management processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.