📍 Job Overview

• Job Title: NOC Specialist
• Company: Priceline
• Location: Mumbai, Maharashtra, India
• Job Type: Full-Time (Hybrid - 2 days on-site)
• Category: Server Administration, Network Operations
• Date Posted: June 25, 2025
• Experience Level: Mid-Level (2-5 years)
• Remote Status: On-site with hybrid option (2 days on-site)

🚀 Role Summary

• Incident Management: Manage ticket creation, updates, escalations, and participate in incident bridge calls while ensuring adherence to response SLOs/SLA.
• Cross-Functional Collaboration: Orchestrate incident lifecycle management between external vendors, Site Reliability Engineers (SRE), and internal teams.
• Continuous Improvement: Maintain a culture of continuous improvement by providing suggestions for process improvements, updates to documentation, and knowledge transfer to peers.
• Frontline Support: Provide frontline Tier I/II monitoring, escalation, incident response, and impact mitigation.

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively with various teams to resolve incidents and maintain service availability.

💻 Primary Responsibilities

• Ticket Management: Manage and issue track ticket creation, updates, escalations, and participate in incident bridge calls while ensuring adherence to established response SLOs/SLA and using all monitoring and support tools.
• Incident Response: Execute Command & Control tasks on the infrastructure, frontline Tier I/II monitoring, escalation, incident response, and impact mitigation.
• Incident Lifecycle Management: Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams.
• Process Improvement: Maintain a culture of continuous improvement by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.
• Communication & Reporting: Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks, operational documentation, and report the health and availability of the site and related services.

📝 Enhancement Note: This role requires strong problem-solving skills, the ability to multitask, and the capability to work effectively under pressure in a fast-paced, high-stress environment.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science or a related field.

Experience: 3-4 years of relevant work experience in Operations or a fast-paced, high-stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.

Required Skills:

• Experience with New Relic, PagerDuty, Splunk, Jira, Confluence
• Working experience with Incident Management and Change Management
• Solid understanding of Open Source environments and TCP/IP Networking
• Self-motivated and able to work both independently and within a team in a 24/7 Operations Center; available for off-hours shift coverage and be able to own technical issues in the role of Incident Commander

Preferred Skills:

• Experience working with diverse teams and stakeholders
• Strong communication and interpersonal skills
• Ability to thrive in a dynamic and fast-paced environment

📝 Enhancement Note: Candidates with experience in IT Service Management (ITSM) frameworks such as ITIL or experience with Agile methodologies would be highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with incident management and change management processes
• Showcase problem-solving skills and the ability to work under pressure
• Highlight experience with monitoring tools such as New Relic, PagerDuty, and Splunk
• Provide examples of process improvement initiatives and knowledge-sharing activities

Technical Documentation:

• Prepare a document outlining your experience with incident management, change management, and other relevant processes
• Include examples of incident lifecycle tracking, runbooks, and operational documentation
• Highlight your understanding of TCP/IP Networking and Open Source environments

💵 Compensation & Benefits

Salary Range: INR 8-12 lakhs per annum (Based on experience and market standards for Mumbai)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Generous time off and flexible work arrangements
• Employee discounts on travel and other services
• Opportunities for professional development and growth

Working Hours: 40 hours per week, with rotational shifts starting at 6 am and 2 pm (IST) & 2 pm to 10 pm IST

📝 Enhancement Note: The salary range provided is an estimate based on market standards for Mumbai. Actual compensation may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Travel

Company Size: Large (Over 10,000 employees)

Founded: 1998

Team Structure:

• The NOC team works closely with Site Reliability Engineers (SRE), internal development teams, and external vendors to maintain service availability and resolve incidents.
• The team operates in a 24/7 Operations Center, with rotational shifts to provide continuous coverage.

Development Methodology:

• Agile methodologies are used for incident management and process improvement initiatives.
• The team follows IT Service Management (ITSM) best practices, such as ITIL.

Company Website: Priceline

📝 Enhancement Note: Priceline values innovation, teamwork, accountability, trust, and customer focus. Candidates should be prepared to demonstrate how their skills and experiences align with these values.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Level NOC Specialist

Reporting Structure: Reports to the NOC Manager or Team Lead

Technical Impact: Responsible for maintaining service availability and resolving incidents that impact the user experience and business operations.

Growth Opportunities:

• Opportunities for advancement within the NOC team or other technical roles within the organization
• Potential to specialize in specific areas, such as incident management, change management, or process improvement
• Opportunities for professional development and training, such as certifications in IT Service Management (ITIL) or other relevant fields

📝 Enhancement Note: Priceline offers a dynamic and challenging work environment with opportunities for growth and development. Candidates should be prepared to discuss their long-term career goals and how this role can help them achieve those goals.

🌐 Work Environment

Office Type: Hybrid (2 days on-site, flexible remote work)

Office Location(s): Mumbai, Maharashtra, India

Workspace Context:

• The NOC team works in a 24/7 Operations Center, with rotational shifts to provide continuous coverage.
• The team uses various monitoring and support tools, such as New Relic, PagerDuty, Splunk, Jira, and Confluence.
• The work environment is fast-paced, high-stress, and requires the ability to multitask and work effectively under pressure.

Work Schedule: Rotational shifts starting at 6 am and 2 pm (IST) & 2 pm to 10 pm IST

📝 Enhancement Note: Candidates should be prepared to discuss their availability for off-hours shift coverage and their ability to own technical issues in the role of Incident Commander.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit
2. Technical interview to evaluate experience with incident management, change management, and other relevant processes
3. On-site or virtual final round to discuss the role and company culture in more detail

Portfolio Review Tips:

• Prepare a document outlining your experience with incident management, change management, and other relevant processes
• Include examples of incident lifecycle tracking, runbooks, and operational documentation
• Highlight your understanding of TCP/IP Networking and Open Source environments

Technical Challenge Preparation:

• Brush up on your knowledge of incident management and change management processes
• Familiarize yourself with the tools used by Priceline, such as New Relic, PagerDuty, Splunk, Jira, and Confluence
• Prepare for questions about your problem-solving skills and ability to work under pressure

ATS Keywords: Incident Management, Change Management, TCP/IP Networking, Open Source Environments, New Relic, PagerDuty, Splunk, Jira, Confluence, IT Service Management, ITIL, Agile, Problem-Solving, Multitasking, High-Stress Environment

📝 Enhancement Note: Priceline uses a structured interview process to evaluate candidates' technical skills and cultural fit. Candidates should be prepared to discuss their experience with incident management, change management, and other relevant processes in detail.

🛠 Technology Stack & Web Infrastructure

Monitoring & Support Tools:

• New Relic
• PagerDuty
• Splunk
• Jira
• Confluence

Networking & Infrastructure:

• TCP/IP Networking
• Open Source Environments

📝 Enhancement Note: Candidates should be familiar with the tools used by Priceline and be prepared to discuss their experience with incident management, change management, and other relevant processes in detail.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Priceline is committed to providing the best travel deals and experiences for its customers.
• Innovation: Priceline encourages continuous learning and improvement, both for its customers and its employees.
• Teamwork: Priceline values collaboration and cross-functional teamwork to achieve its goals.
• Accountability: Priceline holds its employees accountable for their actions and decisions, and expects them to take ownership of their work.
• Trust: Priceline values transparency, honesty, and integrity in all its interactions with customers, partners, and employees.

Collaboration Style:

• Priceline uses Agile methodologies for incident management and process improvement initiatives.
• The NOC team works closely with Site Reliability Engineers (SRE), internal development teams, and external vendors to maintain service availability and resolve incidents.
• Priceline encourages knowledge sharing, technical mentoring, and continuous learning.

📝 Enhancement Note: Candidates should be prepared to discuss how their skills and experiences align with Priceline's values and how they can contribute to the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing multiple interruption-driven priorities simultaneously in a fast-paced, high-stress environment
• Resolving complex incidents that impact service availability and business operations
• Maintaining a high level of communication and knowledge sharing with various teams and stakeholders

Learning & Development Opportunities:

• Opportunities for professional development and training, such as certifications in IT Service Management (ITIL) or other relevant fields
• Opportunities to specialize in specific areas, such as incident management, change management, or process improvement
• Opportunities to work on high-impact projects and initiatives that drive business results

📝 Enhancement Note: Priceline offers a dynamic and challenging work environment with opportunities for growth and development. Candidates should be prepared to discuss their long-term career goals and how this role can help them achieve those goals.

💡 Interview Preparation

Technical Questions:

• Describe your experience with incident management and change management processes
• How have you handled complex incidents that impacted service availability and business operations?
• How do you prioritize multiple interruption-driven priorities simultaneously in a fast-paced, high-stress environment?
• How do you maintain a high level of communication and knowledge sharing with various teams and stakeholders?

Company & Culture Questions:

• How do you align with Priceline's values of customer focus, innovation, teamwork, accountability, and trust?
• How have you contributed to process improvement initiatives in your previous roles?
• How do you stay up-to-date with the latest trends and best practices in incident management and change management?

Portfolio Presentation Strategy:

• Prepare a document outlining your experience with incident management, change management, and other relevant processes
• Include examples of incident lifecycle tracking, runbooks, and operational documentation
• Highlight your understanding of TCP/IP Networking and Open Source environments

📝 Enhancement Note: Priceline uses a structured interview process to evaluate candidates' technical skills and cultural fit. Candidates should be prepared to discuss their experience with incident management, change management, and other relevant processes in detail.

📌 Application Steps

To apply for this NOC Specialist position:

1. Submit your application through the provided link
2. Prepare a document outlining your experience with incident management, change management, and other relevant processes
3. Familiarize yourself with the tools used by Priceline, such as New Relic, PagerDuty, Splunk, Jira, and Confluence
4. Research Priceline's company culture and values, and prepare for questions about your alignment with these principles
5. Prepare for technical and behavioral interview questions that assess your problem-solving skills, communication skills, and cultural fit

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.