📍 Job Overview

• Job Title: NOC Site Operations Manager
• Company: General Dynamics Information Technology
• Location: Oklahoma City, OK
• Job Type: Hybrid (Onsite)
• Category: Business Operations
• Date Posted: June 25, 2025
• Experience Level: 10+ years
• Remote Status: Onsite (position may start remote and move onsite)

🚀 Role Summary

• Lead and oversee multiple on-site IT operations teams across several Air Force and Space Force bases globally from a Network Operations Center (NOC) perspective.
• Ensure optimized performance and meet/exceed contractual Service Level Agreements (SLAs) by managing on-site services and budget.
• Coordinate and provide reach-back support from the NOC team, ensuring operational network statistics, KPIs, SLAs, QoS, and EOL configuration management items are reported and managed effectively.
• Manage risks, resolve issues, and ensure coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
• Participate in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capabilities.

📝 Enhancement Note: This role requires a balance of operational leadership, technical oversight, and strong communication skills to manage remote teams and ensure optimal IT operations performance across multiple bases.

💻 Primary Responsibilities

• Operational Leadership: Oversee multiple IT operations teams consisting of system engineers, system admins, cybersecurity analysts, network engineers, and network admins.
• Performance Management: Oversee and report operational network statistics, KPIs, SLAs, QoS, and EOL configuration management items.
• Risk Management: Manage risks and resolve issues that affect change scope, schedule, and quality.
• Team Coordination: Ensure coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
• Operational Awareness: Participate in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capabilities.

📝 Enhancement Note: This role demands a strong understanding of IT Service Management (ITSM) best practices, network management, and cybersecurity to effectively lead remote operations teams and ensure optimal performance.

🎓 Skills & Qualifications

Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).

Experience:

• 12+ years of increasing responsibilities working and leading remote operations centers
• Strong fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors, etc.)
• Thorough understanding of wireless networking and general IT functions
• Excellent troubleshooting, problem-solving, and collaborative skills
• Thorough knowledge of ITSM best practices and supporting systems

Required Technical Skills:

• Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.
• Experience with Cisco and Aruba network equipment.

Required Certifications:

• DOD 8140 Intermediate certification (e.g., Security+ or equivalent) and the ability to obtain DOD 8140 Advanced certification (e.g., CISM or equivalent) within the first 60 days of hire: CASP+, SecurityX, CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC

Required Skills and Abilities:

• Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.

Location: Oklahoma City, OK (position may start remote and move onsite)

📝 Enhancement Note: This role requires a balance of operational, technical, and leadership skills, with a strong emphasis on communication and collaboration to effectively manage remote teams and ensure optimal IT operations performance.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: $114,525 - $143,161 annually (This is not a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.)

Benefits:

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Rest and recharge with paid vacation and holidays

Working Hours: 40 hours per week

Travel Required: Less than 10%

Telecommuting Options: Onsite (position may start remote and move onsite)

🎯 Team & Company Context

Company Culture:

• Industry: Defense and Aerospace
• Company Size: Large (30,000+ employees)
• Founded: 1952 (as General Dynamics, GDIT established in 2012)

Team Structure:

• The NOC Site Operations Manager will oversee multiple IT operations teams consisting of system engineers, system admins, cybersecurity analysts, network engineers, and network admins.
• This role will report to the NOC Operations Manager and work closely with the Network Integration team and engineers.

Development Methodology:

• GDIT follows ITIL V3/4 Foundation or higher for ITSM best practices.
• The company emphasizes continuous improvement, risk management, and customer-centric approaches to IT operations.

Company Website: www.gdit.com

📝 Enhancement Note: GDIT is a large, established company with a strong focus on defense and aerospace, offering comprehensive benefits and opportunities for professional growth. The company culture emphasizes teamwork, customer focus, and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Operations Manager (IT Operations)

Reporting Structure: Reports to NOC Operations Manager and works closely with Network Integration team and engineers.

Technical Impact: This role has a significant impact on IT operations performance, ensuring optimal service delivery, and meeting/exceeding contractual SLAs across multiple bases.

Growth Opportunities:

• Career Progression: With experience and strong performance, this role can lead to senior management positions within GDIT's IT operations or related fields.
• Technical Skill Development: GDIT offers professional growth opportunities, including paid education and certifications, to help employees develop their skills and advance their careers.
• Technical Leadership Potential: This role offers opportunities to develop and demonstrate leadership skills, managing remote teams and driving operational excellence.

📝 Enhancement Note: GDIT provides a clear path for career progression and professional development, with opportunities for growth and advancement within the IT operations and related fields.

🌐 Work Environment

Office Type: On-site (position may start remote and move onsite)

Office Location(s): Oklahoma City, OK

Workspace Context:

• The NOC Site Operations Manager will work in a collaborative, team-based environment with multiple IT operations teams.
• GDIT provides modern, well-equipped workspaces with access to the necessary tools and resources to perform the job effectively.
• The company encourages a flexible work-life balance, with opportunities for remote work and flexible scheduling.

Work Schedule: Full-time, with opportunities for flexible scheduling and remote work.

📝 Enhancement Note: GDIT offers a collaborative, team-based work environment with opportunities for flexible scheduling and remote work, promoting a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

• Phone/Screening: A brief phone or video call to assess communication skills and basic qualifications.
• Technical Assessment: A hands-on assessment of technical skills, focusing on IT operations, network management, and problem-solving abilities.
• Behavioral Interview: An in-depth discussion of past experiences, leadership skills, and cultural fit.
• Final Interview: A meeting with senior leadership to discuss the role, company culture, and next steps.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation:

• Brush up on IT operations, network management, and problem-solving skills.
• Familiarize yourself with GDIT's company culture, values, and mission.
• Prepare questions to ask the interviewer about the role, team, and company.

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: GDIT's interview process focuses on assessing technical skills, leadership abilities, and cultural fit, with a strong emphasis on problem-solving and communication skills.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Web Development Values:

• GDIT values operational excellence, continuous improvement, and customer focus in its IT operations.
• The company emphasizes strong communication, collaboration, and teamwork to ensure optimal performance and service delivery.

Collaboration Style:

• GDIT encourages a collaborative, team-based approach to IT operations, with regular communication, knowledge sharing, and cross-functional collaboration.
• The company values open communication, active listening, and constructive feedback to drive continuous improvement.

📝 Enhancement Note: GDIT's team culture emphasizes collaboration, communication, and continuous improvement, fostering a supportive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing multiple remote IT operations teams across several bases, ensuring optimal performance and service delivery.
• Coordinating Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
• Ensuring operational network statistics, KPIs, SLAs, QoS, and EOL configuration management items are reported and managed effectively.

Learning & Development Opportunities:

• GDIT offers professional growth opportunities, including paid education and certifications, to help employees develop their skills and advance their careers.
• The company encourages continuous learning and innovation, with opportunities to stay up-to-date with the latest technologies and best practices in IT operations.

📝 Enhancement Note: GDIT provides numerous opportunities for professional growth and development, with a strong emphasis on continuous learning and innovation in IT operations.

💡 Interview Preparation

Technical Questions:

• Operational Leadership: Describe your experience managing remote operations teams and ensuring optimal performance and service delivery.
• Network Management: Explain your understanding of network management, including Cisco and Aruba network equipment.
• Problem-Solving: Provide examples of complex problems you've solved in an IT operations environment, outlining your approach and resolution steps.

Company & Culture Questions:

• Company Culture: How do you align with GDIT's company culture, values, and mission?
• Team Dynamics: Describe your experience working in a collaborative, team-based environment and how you've contributed to team success.
• Adaptability: Explain how you've adapted to change in a dynamic IT operations environment, focusing on GDIT's specific needs and challenges.

Portfolio Presentation Strategy: (N/A - Not Applicable for this role)

📝 Enhancement Note: GDIT's interview process focuses on assessing technical skills, leadership abilities, and cultural fit, with a strong emphasis on problem-solving and communication skills. Prepare for behavioral and situational-based questions, focusing on your experience and accomplishments in IT operations and leadership roles.

📌 Application Steps

To apply for this NOC Site Operations Manager position:

• Submit your application through the application link provided.
• Review the job description and ensure you meet the required qualifications and certifications.
• Prepare for the phone or video screen, technical assessment, behavioral interview, and final interview by brushing up on your IT operations, network management, and problem-solving skills.
• Familiarize yourself with GDIT's company culture, values, and mission, and prepare questions to ask the interviewer about the role, team, and company.
• Follow up after the interview to express your appreciation and reiterate your interest in the position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to business operations, IT operations, and network management roles.
• Include web technology industry standards, best practices, and relevant keywords throughout the description.
• Emphasize operational leadership, technical oversight, and problem-solving skills required for IT operations management roles.
• Address the unique challenges and growth opportunities specific to IT operations and network management roles within the defense and aerospace industry.

Quality Standards:

• Ensure no content overlap between sections; each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about IT operations processes, network management, and team structure.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute web technology and IT operations-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and IT operations specialization.

Industry Expertise:

• Include specific IT operations, network management, and cybersecurity tools, platforms, and infrastructure requirements prominently.
• Address IT operations career progression paths and technical leadership opportunities in IT operations management roles.
• Provide tactical advice for IT operations portfolio development, live demonstrations, and project case studies.
• Include IT operations-specific interview preparation and coding challenge guidance.
• Emphasize operational excellence, performance optimization, and user experience principles in IT operations management roles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use web technology and IT operations industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to IT operations professionals.
• Provide actionable insights that give IT operations candidates a competitive advantage.
• Focus on IT operations team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize IT operations best practices, network management principles, and performance optimization.
• Include specific portfolio requirements tailored to the IT operations discipline and role level.
• Address browser compatibility, accessibility standards, and user experience design principles in the context of IT operations management roles.
• Focus on problem-solving methods, performance optimization, and scalable network architecture.
• Include technical presentation skills and stakeholder communication for IT operations projects.

Avoid:

• Generic business jargon not relevant to IT operations or network management roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific IT operations or network management role.
• Marketing language unrelated to IT operations, network management, or cybersecurity.

Generate comprehensive, IT operations-focused content that serves as a valuable resource for IT operations professionals evaluating career opportunities and preparing for technical interviews in the IT operations and network management industry.