NOC Engineer(2025) at Arrise Solutions (India) Pvt. Ltd

📍 Job Overview

Job Title: NOC Engineer(2025)
Company: Arrise Solutions (India) Pvt. Ltd
Location: Hyderabad, Telangana, India
Job Type: On-site, Full-time
Category: DevOps, System Administration
Date Posted: June 26, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Monitor and manage the technical stack, including servers, network, storage, databases, and applications, ensuring 24/7 coverage of production environments.
Identify, analyze, report, and track alerts raised by infrastructure elements and application services.
Collaborate with technical support, development, and infrastructure teams to resolve incidents and maintain service level agreements (SLAs).
Develop and implement new solutions, strategies, and processes to support the NOC's standard operating procedures.

📝 Enhancement Note: This role requires strong analytical and troubleshooting skills, as well as the ability to work effectively in a dynamic, 24/7 environment.

💻 Primary Responsibilities

Shift-based Monitoring: Monitor the technical stack to ensure 24/7 coverage of production environments, setting work schedules for 24/7x365 coverage.
Alert Management: Identify, analyze, report, and track alerts raised by infrastructure elements and application services, ensuring timely escalation and resolution.
Incident Management: Escalate incidents based on standard procedures, running down follow-up reporting until closure, and maintaining an up-to-date notification matrix and escalation standards.
Reporting: Prepare daily and weekly reports based on specified formats and send them to pre-assigned recipients.
Process Documentation: Maintain, update, and implement the standard escalation procedures and technical documentation for NOC processes and procedures.
Problem-solving: Develop and implement new solutions, strategies, and processes to support the NOC's standard operating procedures, driving incident management and ensuring SLAs are met.

📝 Enhancement Note: This role involves a high degree of multitasking, requiring strong time management and prioritization skills to handle multiple incidents and tasks simultaneously.

🎓 Skills & Qualifications

Education: BTech/BE/MCA degree in Computer Science, IT, or a related field.

Experience: 2-4 years of experience working in dynamic, 24/7x365 environments, with a strong focus on Linux systems and networking.

Required Skills:

Strong Linux systems and networking knowledge
Familiarity with web servers (Apache, Nginx, or equivalents)
Experience with AWS, Jenkins, Kibana, and Grafana
Excellent troubleshooting skills, utilizing a systematic problem-solving approach
Strong analytical skills and ability to collate and interpret data from various sources
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Proficiency in scripting tools such as Python and Bash

Preferred Skills:

Familiarity with incident management processes and tools
Experience with packet capture/TCPDump and network protocols (TCP/IP, UDP, ICMP)
Knowledge of databases and application services

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in monitoring and managing infrastructure elements and application services.
Showcase incident management and problem-solving skills through case studies or examples.
Highlight any relevant certifications or training in incident management, ITIL, or related fields.

Technical Documentation:

Provide examples of technical documentation, such as process flows, runbooks, or wiki articles, demonstrating your ability to create and maintain clear, concise, and accurate documentation.
Include any relevant reports or presentations that showcase your data analysis and communication skills.

💵 Compensation & Benefits

Salary Range: INR 6-8 lakhs per annum (based on industry standards for mid-level DevOps roles in Hyderabad)

Benefits:

Medical, dental, and vision insurance
Retirement savings plan
Employee assistance program
Generous time-off policies
Professional development opportunities

Working Hours: 40 hours per week, with shift-based scheduling to ensure 24/7 coverage of production environments.

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-level DevOps roles in Hyderabad. Actual compensation may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: B2B content provider for the iGaming Industry, offering a multi-product portfolio including slots, live casino, and bingo.

Company Size: Medium-sized, with a growing presence in the global iGaming market.

Founded: Not specified

Team Structure:

Cross-functional teams, including technical support, development, and infrastructure teams.
NOC team responsible for monitoring, alert management, incident management, and process documentation.

Development Methodology:

Agile/Scrum methodologies, with a focus on continuous integration, continuous deployment, and continuous improvement.
Collaborative development environment, with a strong emphasis on knowledge sharing and technical mentoring.

Company Website: Arrise Solutions

📝 Enhancement Note: The company's focus on premium entertainment and customer-centric approach suggests a strong emphasis on user experience and quality in its products and services.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level NOC Engineer, responsible for the observability aspects of infrastructure, databases, and applications.

Reporting Structure: Reports to the NOC Manager or a similar role within the technical operations team.

Technical Impact: Directly impacts the stability, performance, and security of the company's infrastructure and applications, ensuring minimal downtime and optimal user experience.

Growth Opportunities:

Technical leadership roles within the NOC team or broader technical operations team.
Specialization in specific areas, such as infrastructure as code, automation, or cloud architecture.
Career progression into senior technical roles, such as Technical Lead, Architect, or Engineering Manager.

📝 Enhancement Note: The company's focus on innovation and continuous improvement suggests opportunities for growth and development in emerging technologies and trends within the iGaming industry.

🌐 Work Environment

Office Type: On-site, with a collaborative workspace designed to foster cross-functional teamwork and knowledge sharing.

Office Location(s): Hyderabad, Telangana, India

Workspace Context:

Modern, well-equipped workspaces with multiple monitors and testing devices available.
Collaborative environment with regular team meetings, knowledge-sharing sessions, and social events.
Flexible work schedules, with shift-based scheduling to ensure 24/7 coverage of production environments.

Work Schedule: Shift-based scheduling, with regular rotation to ensure 24/7 coverage of production environments. Flexible working hours may be available for certain roles or projects.

📝 Enhancement Note: The company's focus on a positive work-life balance suggests a flexible and supportive work environment for employees.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: Review of resume and portfolio materials to assess relevant experience and skills.
Phone/Video Screen: A brief conversation to discuss the role, company, and cultural fit.
Technical Assessment: A hands-on assessment or case study to evaluate problem-solving, troubleshooting, and incident management skills.
On-site/Video Interview: A comprehensive interview with the NOC Manager or a panel of technical team members, focusing on technical skills, experience, and cultural fit.

Portfolio Review Tips:

Highlight relevant experience in incident management, alert management, and process documentation.
Include examples of technical documentation, such as process flows, runbooks, or wiki articles.
Showcase problem-solving skills through case studies or examples, demonstrating your ability to analyze data and make informed decisions.

Technical Challenge Preparation:

Brush up on Linux systems, networking, and incident management processes.
Familiarize yourself with the company's tech stack, including AWS, Jenkins, Kibana, and Grafana.
Practice troubleshooting exercises and incident management scenarios to build confidence and problem-solving skills.

ATS Keywords: Linux, Networking, AWS, Jenkins, Kibana, Grafana, Incident Management, Monitoring, Technical Documentation, Problem-Solving, Troubleshooting, Analytical Skills, Time Management, Multitasking

📝 Enhancement Note: The interview process focuses on assessing technical skills, experience, and cultural fit, with a strong emphasis on problem-solving, troubleshooting, and incident management.

🛠 Technology Stack & Web Infrastructure

Infrastructure Technologies:

Linux systems (Ubuntu, CentOS, etc.)
AWS (EC2, RDS, S3, etc.)
Jenkins (CI/CD pipeline)
Kibana (log aggregation and visualization)
Grafana (monitoring and visualization)
Web servers (Apache, Nginx, or equivalents)

Monitoring & Alerting Tools:

Prometheus, Grafana, or similar monitoring tools
PagerDuty, OpsGenie, or similar alerting tools

Incident Management Tools:

Jira Service Desk, ServiceNow, or similar incident management platforms
Confluence, SharePoint, or similar collaboration and documentation tools

📝 Enhancement Note: The company's use of modern, industry-standard tools suggests a focus on efficiency, scalability, and best practices in infrastructure management.

👥 Team Culture & Values

Web Development Values:

Customer-centric: Focus on delivering high-quality, user-centric products and services.
Innovation: Encourage creativity, experimentation, and continuous learning.
Collaboration: Foster a culture of knowledge sharing, teamwork, and cross-functional collaboration.
Quality: Emphasize attention to detail, thorough testing, and continuous improvement.

Collaboration Style:

Cross-functional teams, with regular meetings, knowledge-sharing sessions, and social events.
Collaborative development environment, with a focus on code reviews, pair programming, and technical mentoring.
Agile/Scrum methodologies, with regular sprint planning, stand-ups, and retrospectives.

📝 Enhancement Note: The company's focus on collaboration, innovation, and continuous improvement suggests a dynamic and engaging work environment for team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: Ensure the infrastructure can scale to meet the demands of a growing user base and product portfolio.
Performance Optimization: Continuously monitor and optimize the performance of the infrastructure and applications to ensure minimal downtime and optimal user experience.
Security: Implement and maintain robust security measures to protect the company's infrastructure and user data.
Emerging Technologies: Stay up-to-date with emerging technologies and trends in the iGaming industry, and evaluate their potential impact on the company's infrastructure and products.

Learning & Development Opportunities:

Training and Certification: Pursue relevant training and certification programs to develop your skills and advance your career.
Conferences and Events: Attend industry conferences, webinars, and meetups to stay informed about the latest trends and best practices in infrastructure management.
Mentorship: Seek mentorship opportunities from experienced team members or industry experts to gain insights and guidance on career development and technical growth.

📝 Enhancement Note: The company's focus on innovation and continuous improvement suggests opportunities for growth and development in emerging technologies and trends within the iGaming industry.

💡 Interview Preparation

Technical Questions:

Linux Systems: Describe your experience with Linux systems, including command-line interfaces, file systems, and process management.
Networking: Explain your understanding of network protocols (TCP/IP, UDP, ICMP) and your experience with network troubleshooting and configuration.
Incident Management: Walk through a real-life incident management scenario, describing your approach to identifying, analyzing, and resolving the issue.
AWS: Describe your experience with AWS services, including EC2, RDS, and S3, and how you have used them to manage infrastructure and applications in the past.

Company & Culture Questions:

Company Culture: Describe what you understand about the company's culture and values, and how you think you would fit in with the team.
Team Dynamics: Explain how you approach working in a cross-functional team, and provide examples of successful collaborations in the past.
Problem-Solving: Describe a challenging problem you faced in a previous role and how you went about solving it, highlighting your analytical skills and ability to make data-driven decisions.

Portfolio Presentation Strategy:

Incident Management Case Studies: Prepare case studies or examples of incident management scenarios, demonstrating your ability to analyze data, identify root causes, and implement effective solutions.
Technical Documentation: Include examples of technical documentation, such as process flows, runbooks, or wiki articles, showcasing your ability to create clear, concise, and accurate documentation.
Problem-Solving Demonstrations: Prepare demonstrations or walkthroughs of your problem-solving approach, highlighting your ability to analyze data, make informed decisions, and communicate effectively with stakeholders.

📝 Enhancement Note: The interview process focuses on assessing technical skills, experience, and cultural fit, with a strong emphasis on problem-solving, troubleshooting, and incident management.

📌 Application Steps

To apply for this NOC Engineer position:

Resume Customization: Tailor your resume to highlight your relevant experience and skills in incident management, alert management, and process documentation.
Portfolio Preparation: Prepare a portfolio showcasing your experience in monitoring and managing infrastructure elements and application services, as well as your incident management and problem-solving skills.
Technical Interview Preparation: Brush up on your technical skills, focusing on Linux systems, networking, incident management processes, and the company's tech stack.
Company Research: Research the company's products, services, and industry presence to demonstrate your understanding of the role and the company's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to NOC Engineer roles, focusing on incident management, alert management, and process documentation.
Include relevant web technology keywords, such as Linux systems, networking, AWS, Jenkins, Kibana, and Grafana.
Emphasize the dynamic, 24/7 nature of the role and the need for strong analytical, troubleshooting, and multitasking skills.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about the role, company culture, or web technology industry standards.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web technology keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and web technology specialization.

Industry Expertise:

Include specific web technologies, server platforms, and infrastructure tools relevant to the NOC Engineer role.
Address the dynamic, 24/7 nature of the role and the need for strong analytical, troubleshooting, and multitasking skills.
Provide tactical advice for incident management, alert management, and process documentation.
Include web technology-specific interview preparation and coding challenge guidance.
Emphasize the importance of collaboration, communication, and stakeholder management in NOC Engineer roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use web technology industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to NOC Engineer roles.
Provide actionable insights that give web technology professionals a competitive advantage.
Focus on web technology team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize incident management, alert management, and process documentation best practices.
Include specific portfolio requirements tailored to the NOC Engineer role and level.
Address incident management scenarios, problem-solving approaches, and technical documentation examples.
Focus on data analysis, problem-solving, and communication skills in the context of incident management and alert management.
Include technical presentation skills and stakeholder communication for incident management and alert management scenarios.

Avoid:

Generic business jargon not relevant to NOC Engineer roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific NOC Engineer role.
Marketing language unrelated to incident management, alert management, or process documentation.

Generate comprehensive, web technology-focused content that serves as a valuable resource for NOC Engineers evaluating career opportunities and preparing for technical interviews in the web technology industry.

NOC Engineer(2025)