📍 Job Overview

Job Title: NOC Engineer Level 1
Company: Speedcast
Location: Indonesia - KKO
Job Type: On-site
Category: Network Operations & Infrastructure
Date Posted: 2025-07-02
Experience Level: Entry to Mid-level (0-2 years)

🚀 Role Summary

Speedcast's Network Operations Center (NOC) delivers technical support to clients, resolving incidents and restoring normal service in a timely and efficient manner. NOC Engineers work in a 24/7 shift rotation, investigating, troubleshooting, and configuring client services according to standard operating procedures.

💻 Primary Responsibilities

Incident Investigation & Resolution: Investigate and troubleshoot incidents related to client services, utilizing monitoring and reporting tools to identify and resolve issues.
Service Configuration: Configure client services and associated equipment, ensuring they meet client requirements and maintain optimal performance.
Incident Management: Utilize Speedcast's Incident Management Tool to log, update, and manage reported faults from clients, ensuring timely resolution or escalation.
Client Liaison: Liaise with clients to investigate issues, ensure incidents are rectified, and maintain open lines of communication regarding service status and resolution progress.
Infrastructure Maintenance & Upgrade: Assist with ongoing maintenance and upgrade of Speedcast's infrastructure, contributing to the overall stability and reliability of the network.

🎓 Skills & Qualifications

Education

Relevant degree or certification in IT, Computer Science, or a related field (desirable)

Experience

Proven experience in a network support role, with a focus on remote customer support (essential)
Familiarity with satellite technology, such as RF systems, iDirect, Gilat, Newtec, Starlink, or OneWeb (desirable)

Required Skills

Strong analytical thinking and problem-solving skills
Excellent communication skills in English, with the ability to pitch technical communications at an appropriate level
Attention to detail and the ability to work under pressure and meet critical deadlines
Initiative, teamwork, and customer focus
Hands-on problem-solving skills and the ability to work independently with little direction
Passion for delivering a first-rate customer experience and adapting to changing responsibilities

Preferred Skills

Knowledge of ITIL working practices (essential)
Strong network/IP troubleshooting skills (desirable)
Relevant certifications, such as GVF, Cisco ICND/CCNA, or ITIL Foundation (desirable)
Familiarity with monitoring tools, such as SolarWinds, Dataminer, or Grafana (desirable)
Knowledge of various computer operating systems, especially Windows and Linux (desirable)
Familiarity with virtualization technology, such as VMWare, KVM, Proxmox, Docker, or Container (desirable)
Knowledge of SD-WAN technology, such as Versa, Talari, Cisco SDWAN, or Viptela (desirable)
Familiarity with troubleshooting multipath connectivity technology, such as VSAT, LTE, microwave link, LEO, Inmarsat, or Iridium (desirable)
Knowledge of cybersecurity technology (desirable)
Proficiency in ServiceNow for case/incident management (desirable)

📊 Web Portfolio & Project Requirements

While this role focuses on network operations and support, having a relevant portfolio demonstrating your technical skills can be beneficial. Include case studies or examples showcasing your problem-solving abilities, network troubleshooting, and incident management experiences.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Indonesia typically falls between IDR 15,000,000 - 25,000,000 per year (approx. USD 1,050 - 1,750 per month), depending on experience and qualifications. This estimate is based on regional market research and industry standards for network operations roles.

Benefits:

Competitive benefits package, including health insurance and retirement plans
Opportunities for professional development and career growth within a global organization
A dynamic and collaborative work environment with a diverse team of industry professionals
The chance to work on high-stakes projects and make a significant impact on the company's success

Working Hours: Full-time position with a 24/7 shift rotation, ensuring coverage and support for clients across different time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Speedcast operates in the satellite communications industry, providing global connectivity solutions to customers in various sectors, such as maritime, energy, and enterprise. This role involves working in a dynamic and fast-paced environment, where teamwork and adaptability are crucial.

Company Size: Speedcast is a global organization with a significant presence in multiple continents. This size allows for diverse project exposure and opportunities for career growth.

Founded: Speedcast was founded in 2006, with a history of innovation and adaptation in the satellite communications industry.

Team Structure:

The NOC team consists of engineers responsible for monitoring, troubleshooting, and maintaining client services and infrastructure.
The team works closely with other departments, such as Client Services, Technical Operations, and Engineering, to ensure seamless service delivery and continuous improvement.
The NOC operates in a 24/7 shift rotation, with engineers working in rotating shifts to provide around-the-clock support.

Development Methodology:

Speedcast follows ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.
The NOC utilizes a ticketing system (ServiceNow) to log, track, and manage incidents and service requests.
Engineers work collaboratively, sharing knowledge and best practices to ensure consistent and high-quality service delivery.

Company Website: Speedcast

📝 Enhancement Note: Speedcast's global presence and diverse client base offer unique opportunities for professional growth and exposure to various industries and technologies.

📈 Career & Growth Analysis

Web Technology Career Level: NOC Engineer Level 1 is an entry to mid-level role, focusing on incident management, troubleshooting, and client support. This position provides a strong foundation in network operations and customer service, with opportunities for career progression into more senior roles, such as NOC Engineer Level 2, Team Lead, or Manager.

Reporting Structure: NOC Engineers report directly to the NOC Manager, who oversees the team's performance, ensures service level agreements (SLAs) are met, and facilitates career development and training opportunities.

Technical Impact: NOC Engineers play a critical role in maintaining the reliability and performance of Speedcast's network and client services. Their work directly impacts the user experience and satisfaction of Speedcast's global client base.

Growth Opportunities:

Technical Skill Development: NOC Engineers have the opportunity to gain experience with various technologies, tools, and best practices, contributing to their continuous professional development.
Career Progression: With experience and demonstrated proficiency, NOC Engineers can progress to more senior roles within the NOC or explore opportunities in other departments, such as Technical Operations or Engineering.
Leadership Potential: As NOC Engineers gain experience and develop their skills, they may have the opportunity to mentor junior team members, contribute to process improvement initiatives, or take on leadership roles within the team.

📝 Enhancement Note: Speedcast's commitment to professional development and career growth creates an ideal environment for ambitious and motivated NOC Engineers to advance their careers.

🌐 Work Environment

Office Type: Speedcast's NOC operates in a 24/7 shift rotation, with engineers working in rotating shifts to provide around-the-clock support to clients. The NOC environment is dynamic, collaborative, and focused on incident management and resolution.

Office Location(s): Speedcast's NOC is based in Indonesia - KKO, with additional NOC facilities located in various regions worldwide to support global client needs.

Workspace Context:

Shift Rotation: NOC Engineers work in rotating shifts, ensuring continuous coverage and support for clients across different time zones.
Monitoring & Troubleshooting Tools: The NOC utilizes various monitoring and troubleshooting tools, such as SolarWinds, Dataminer, and Grafana, to identify and resolve incidents efficiently.
Collaboration & Communication: NOC Engineers work closely with other departments, such as Client Services and Technical Operations, to ensure seamless service delivery and continuous improvement. They maintain open lines of communication with clients, keeping them informed about service status and resolution progress.

Work Schedule: Full-time position with a 24/7 shift rotation, ensuring coverage and support for clients across different time zones. Shift schedules are designed to provide a balanced work-life schedule while maintaining optimal service levels.

📝 Enhancement Note: Speedcast's NOC offers a unique work environment, combining the challenge of incident management with the satisfaction of providing exceptional customer support in a global setting.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A brief phone or video call to assess communication skills, cultural fit, and basic technical competencies.
Technical Assessment: A hands-on technical assessment, focusing on network troubleshooting, incident management, and problem-solving skills. Candidates may be required to demonstrate their ability to investigate, diagnose, and resolve network incidents using virtual lab environments or case studies.
Final Interview: A face-to-face or video call with the NOC Manager or other senior team members to discuss career aspirations, cultural fit, and finalize the hiring decision.

Portfolio Review Tips:

Highlight relevant network support and incident management experiences, demonstrating problem-solving abilities and customer focus.
Include case studies or examples showcasing your ability to investigate, diagnose, and resolve network incidents efficiently.
Emphasize any experience with satellite technology, monitoring tools, or other relevant skills and certifications.

Technical Challenge Preparation:

Brush up on your network troubleshooting and incident management skills, focusing on hands-on problem-solving and customer support.
Familiarize yourself with Speedcast's incident management processes and tools, such as ServiceNow.
Prepare for scenario-based questions, focusing on your ability to investigate, diagnose, and resolve network incidents under time constraints.

ATS Keywords: (Organized by category)

Network & Infrastructure: Network Troubleshooting, Incident Management, ITIL, Satellite Technology, Monitoring Tools, Operating Systems, Virtualization, SD-WAN, Multipath Connectivity, Cybersecurity, LAN/WLAN Connectivity, ServiceNow
Soft Skills: Analytical Thinking, Problem Solving, Communication, Attention to Detail, Teamwork, Customer Focus, Self-Motivation, Adaptability, Initiative
Industry Terms: NOC, Network Operations Center, Incident Management, Service Level Agreement (SLA), Mean Time to Resolution (MTTR), Mean Time to Recovery (MTTR), Customer Support, Technical Support, Remote Customer Support

📝 Enhancement Note: Speedcast's interview process focuses on assessing technical competencies, problem-solving abilities, and cultural fit. By preparing thoroughly and demonstrating your skills and passion for network operations, you'll increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Monitoring & Troubleshooting Tools:

SolarWinds: A comprehensive monitoring and management platform for network and infrastructure performance, enabling NOC Engineers to identify and resolve incidents efficiently.
Dataminer: A network management system designed for satellite networks, providing real-time monitoring, configuration, and control of satellite terminals and hubs.
Grafana: A popular open-source platform for monitoring and visualizing time series data, allowing NOC Engineers to create custom dashboards and reports for incident management and analysis.

Satellite Technology:

Speedcast's network utilizes various satellite technologies, such as RF systems, iDirect, Gilat, Newtec, Starlink, and OneWeb, to provide global connectivity solutions to clients.
Familiarity with satellite technology is desirable, as NOC Engineers may be required to troubleshoot and maintain satellite-based network services.

Operating Systems:

Windows: NOC Engineers should have a solid understanding of Windows operating systems, as many client services and internal tools run on Windows platforms.
Linux: Familiarity with Linux operating systems is beneficial, as NOC Engineers may encounter Linux-based systems in various network components and client environments.

📝 Enhancement Note: Speedcast's technology stack is designed to provide a robust and reliable network infrastructure, enabling NOC Engineers to deliver exceptional customer support and incident management services.

👥 Team Culture & Values

Speedcast's Core Values:

Customer Focus: Speedcast prioritizes customer satisfaction and strives to deliver exceptional customer support and service quality.
Integrity: Speedcast upholds the highest ethical standards, promoting honesty, transparency, and accountability in all aspects of the business.
Innovation: Speedcast fosters a culture of continuous improvement, encouraging employees to challenge the status quo and drive innovation in their respective roles.
Collaboration: Speedcast values teamwork and open communication, fostering a collaborative environment that enables employees to work together effectively and achieve common goals.
Excellence: Speedcast aims to exceed industry standards and customer expectations, delivering high-quality services and solutions that set the company apart in the satellite communications industry.

NOC Team Culture:

Proactive & Responsive: NOC Engineers are proactive in identifying and resolving network incidents, ensuring optimal service performance and minimizing downtime.
Collaborative & Supportive: NOC Engineers work closely with other departments and team members, providing support and assistance to maintain high service levels and ensure customer satisfaction.
Continuously Learning: NOC Engineers stay up-to-date with the latest network technologies, tools, and best practices, continuously developing their skills and knowledge to improve service delivery and maintain a competitive edge.

📝 Enhancement Note: Speedcast's core values and NOC team culture create an environment that prioritizes customer satisfaction, continuous improvement, and collaborative teamwork, enabling NOC Engineers to excel in their roles and contribute to the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: NOC Engineers face the constant challenge of identifying, diagnosing, and resolving network incidents efficiently, often under time constraints and with limited information.
Satellite Technology: Familiarity with satellite technology, such as RF systems, iDirect, Gilat, Newtec, Starlink, or OneWeb, is desirable, as NOC Engineers may be required to troubleshoot and maintain satellite-based network services.
Multipath Connectivity: NOC Engineers must be proficient in troubleshooting multipath connectivity technologies, such as VSAT, LTE, microwave link, LEO, Inmarsat, or Iridium, to ensure optimal service performance and reliability.
Emerging Technologies: The satellite communications industry is evolving rapidly, with new technologies and standards continually emerging. NOC Engineers must stay current with industry trends and adapt to new technologies as they become available.

Learning & Development Opportunities:

Technical Training: Speedcast offers various training opportunities, enabling NOC Engineers to develop their skills and knowledge in network operations, incident management, and emerging technologies.
Career Progression: With experience and demonstrated proficiency, NOC Engineers can progress to more senior roles within the NOC or explore opportunities in other departments, such as Technical Operations or Engineering.
Mentorship & Knowledge Sharing: NOC Engineers have the opportunity to mentor junior team members, contribute to process improvement initiatives, or take on leadership roles within the team, fostering a culture of knowledge sharing and continuous learning.

📝 Enhancement Note: Speedcast's commitment to professional development and career growth creates an ideal environment for ambitious and motivated NOC Engineers to overcome technical challenges and advance their careers.

💡 Interview Preparation

Technical Questions:

Network Troubleshooting: Describe your experience with network troubleshooting and incident management. Walk us through a complex network incident you've encountered and how you resolved it.
Satellite Technology: Explain your familiarity with satellite technology, such as RF systems, iDirect, Gilat, Newtec, Starlink, or OneWeb. Describe any experience you have with satellite-based network services and the challenges you've faced in maintaining their performance and reliability.
Incident Management Process: Walk us through your understanding of Speedcast's incident management process, utilizing ServiceNow or another ticketing system. Describe how you would prioritize and resolve incidents based on severity, impact, and urgency.
Problem-Solving: Present a challenging network incident you've faced and explain the steps you took to diagnose and resolve the issue. Describe any lessons learned from the experience and how you would apply them to future incidents.

Company & Culture Questions:

Customer Focus: Explain how you ensure customer satisfaction and maintain open lines of communication with clients, especially during high-pressure incidents or service disruptions.
Teamwork & Collaboration: Describe your experience working in a collaborative environment, such as a NOC or other high-pressure, team-based setting. Explain how you contribute to a positive and productive team culture.
Adaptability & Resilience: Share an example of a significant change or challenge you've faced in your career and how you adapted to overcome it. Describe the skills and qualities you developed as a result of the experience.

Portfolio Presentation Strategy:

Incident Case Studies: Prepare case studies or examples of network incidents you've encountered, highlighting your problem-solving abilities, customer focus, and attention to detail.
Technical Documentation: Include relevant technical documentation, such as network diagrams, topology maps, or configuration files, to support your incident case studies and demonstrate your technical proficiency.
Customer Testimonials: If available, include customer testimonials or feedback that highlights your exceptional customer support and incident resolution skills.

📝 Enhancement Note: Speedcast's interview process focuses on assessing technical competencies, problem-solving abilities, and cultural fit. By preparing thoroughly and demonstrating your skills and passion for network operations, you'll increase your chances of success in the interview process.

📌 Application Steps

To apply for this NOC Engineer Level 1 position at Speedcast:

Submit Your Application: Click the application link provided and submit your resume, highlighting your relevant network support, incident management, and technical skills.
Prepare Your Portfolio: Tailor your portfolio to showcase your problem-solving abilities, customer focus, and technical proficiency in network incident management and resolution. Include case studies, examples, and any relevant technical documentation to support your application.
Research Speedcast: Familiarize yourself with Speedcast's company culture, values, and technology stack. Understand the company's role in the satellite communications industry and the unique opportunities it offers for professional growth and development.
Prepare for Technical Assessment: Brush up on your network troubleshooting, incident management, and problem-solving skills. Familiarize yourself with Speedcast's incident management processes and tools, such as ServiceNow. Prepare for scenario-based questions focusing on your ability to investigate, diagnose, and resolve network incidents under time constraints.
Practice Interview Questions: Review the interview questions provided in this enhanced job description and practice your responses, focusing on demonstrating your technical competencies, problem-solving abilities, and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Engineer Level 1