NOC Engineer at Passportcard

📍 Job Overview

Job Title: NOC Engineer
Company: Passportcard
Location: Netanya, Central, Israel
Job Type: On-site, Full-time
Category: System Administrator, Network Operations Center (NOC)
Date Posted: July 14, 2025
Experience Level: Entry-level to Mid-level (0-2 years)

🚀 Role Summary

Key Responsibilities: Handle Tier 2 issues, manage real-time incidents, provide customer support, and coordinate maintenance tasks in information systems and infrastructure.
Key Skills: NOC support, Tier 2 troubleshooting, real-time operations, customer support, system maintenance, Office 365, Windows, VMware, Active Directory, scripting, service orientation, responsibility, and proactive thinking.

📝 Enhancement Note: This role requires a strong focus on customer support and incident management, with a proactive approach to maintaining systems and infrastructure.

💻 Primary Responsibilities

Tier 2 Issue Handling: Troubleshoot and resolve technical issues at the Tier 2 level, ensuring minimal downtime and maximum system availability.
Real-time Incident Management: Monitor and manage real-time incidents in information systems and infrastructure, coordinating with internal and external teams to resolve issues promptly.
Customer Support: Provide excellent customer support to both internal and international clients, ensuring their needs are met and issues are resolved efficiently.
Maintenance Coordination: Coordinate and perform maintenance tasks on systems and infrastructure according to guidelines, ensuring minimal disruption to services and maximum system uptime.
Shift Work: Work in shifts, including evenings, weekends, and holidays, to provide 24/7 support and ensure continuous system operation.

📝 Enhancement Note: This role requires strong communication skills, both written and verbal, to effectively manage customer expectations and coordinate with various teams.

🎓 Skills & Qualifications

Education: A relevant degree or certification in computer science, IT, or a related field is preferred but not required.

Experience: At least one year of experience in a similar role, with a focus on NOC support, incident management, and customer service.

Required Skills:

Proven experience in NOC support and incident management
Strong knowledge of computer networks and monitoring systems
Proficiency in Office 365, Windows, VMware, and Active Directory
Excellent English communication skills (written and verbal)
Ability to work in shifts and handle on-call duties
Strong problem-solving skills and a proactive approach to system maintenance

Preferred Skills:

Experience with scripting languages (e.g., PowerShell, Python)
Knowledge of ITIL frameworks and best practices
Familiarity with network protocols and security concepts
Experience working in a multicultural environment

📝 Enhancement Note: While not explicitly mentioned, familiarity with network protocols and security concepts would be beneficial for this role, as they are essential for effective incident management and system maintenance.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Include case studies or examples of successful incident management and resolution, highlighting your problem-solving skills and ability to work under pressure.
Demonstrate your understanding of system maintenance and proactive measures to prevent incidents, such as regular patching, updates, and monitoring.
Showcase your customer support skills through examples of effective communication and issue resolution.

Technical Documentation:

Provide documentation of your incident management processes, including escalation paths, troubleshooting steps, and resolution strategies.
Include any relevant scripts or tools you've developed to automate tasks or improve incident management efficiency.
Demonstrate your understanding of ITIL frameworks and best practices by including any relevant certifications or training in your portfolio.

📝 Enhancement Note: As this role focuses on incident management and customer support, your portfolio should emphasize your ability to handle high-pressure situations and maintain composure while resolving complex issues.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Netanya, Israel, is approximately ₪35,000 - ₪45,000 per month (₪420,000 - ₪540,000 annually), based on market research and the required experience level.

Benefits:

Competitive salary and benefits package
Opportunity to work in a multicultural environment and gain international exposure
On-the-job training and professional development opportunities
A dynamic and challenging work environment with a focus on continuous improvement

Working Hours: This role requires working in shifts, including evenings, weekends, and holidays, to provide 24/7 support. The standard workweek is 40 hours, with additional hours required during on-call duties.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills. The company may offer additional benefits and compensation packages to attract the right candidate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Passportcard operates in the fintech industry, focusing on digital identity and secure access solutions. This role will involve working with both internal and international clients, requiring strong communication skills and cultural sensitivity.

Company Size: Passportcard is a mid-sized company, with a team of around 50-250 employees. This size allows for a more personal work environment and opportunities for growth and advancement.

Founded: Passportcard was founded in 2010, with a mission to provide secure and convenient digital identity solutions for individuals and organizations. The company has since grown to serve clients worldwide, offering a range of products and services, including digital identity wallets, secure access management, and biometric authentication.

Team Structure:

The NOC team consists of several engineers responsible for handling incidents, maintaining systems, and providing customer support.
The team works closely with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services.
The NOC team is led by a manager who oversees incident management, resource allocation, and team performance.

Development Methodology: Passportcard follows ITIL (Information Technology Infrastructure Library) best practices for incident management, ensuring a structured and efficient approach to resolving issues and maintaining systems. The company also emphasizes continuous improvement, encouraging team members to suggest and implement process improvements.

Company Website: Passportcard

📝 Enhancement Note: Passportcard's focus on digital identity and secure access solutions requires a strong emphasis on security and privacy in this role. The NOC engineer must be aware of the sensitive nature of the data they handle and follow strict security protocols to protect it.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position, focusing on incident management, customer support, and system maintenance. It provides an excellent opportunity for candidates to gain experience in a fast-paced, customer-facing environment and develop their technical skills.

Reporting Structure: The NOC engineer reports directly to the NOC manager, who oversees incident management, resource allocation, and team performance. The NOC team works closely with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services.

Technical Impact: The NOC engineer plays a crucial role in maintaining the availability and performance of Passportcard's systems and infrastructure. Their work directly impacts the company's ability to provide secure and reliable digital identity solutions to its clients, ensuring the smooth operation of its products and services.

Growth Opportunities:

Technical Growth: As the NOC engineer gains experience and demonstrates their ability to handle complex incidents, they may be offered opportunities to specialize in specific areas, such as security or infrastructure management.
Leadership Growth: With strong performance and a proven track record, the NOC engineer may be considered for leadership roles, such as team lead or manager, where they would be responsible for overseeing the work of other NOC engineers and driving process improvements.
Cross-functional Growth: The NOC engineer may also have the opportunity to work on cross-functional projects, collaborating with other departments to improve processes and drive innovation.

📝 Enhancement Note: This role offers significant opportunities for growth and development, both technically and professionally. The NOC engineer will have the chance to gain valuable experience in incident management, customer support, and system maintenance, while also developing their leadership and communication skills.

🌐 Work Environment

Office Type: Passportcard's office is a modern, open-plan workspace designed to foster collaboration and communication among team members. The office is equipped with state-of-the-art technology and ergonomic furniture to ensure the comfort and productivity of its employees.

Office Location(s): Netanya, Israel

Workspace Context:

Collaborative Environment: The NOC team works closely with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services. The open-plan office encourages collaboration and communication, with regular team meetings and huddles to discuss incidents, share knowledge, and plan for future improvements.
Technical Infrastructure: The NOC team has access to the latest tools and technologies, including monitoring systems, ticketing platforms, and remote access software, to effectively manage incidents and maintain systems.
Work-life Balance: Passportcard encourages a healthy work-life balance, with flexible working hours and remote work options available for eligible employees. The company also offers on-site amenities, such as a fully-equipped gym and subsidized meals, to support the well-being of its team members.

Work Schedule: This role requires working in shifts, including evenings, weekends, and holidays, to provide 24/7 support. The standard workweek is 40 hours, with additional hours required during on-call duties. The NOC team follows a rotating shift schedule to ensure continuous coverage and maintain a healthy work-life balance.

📝 Enhancement Note: The NOC engineer's work environment is dynamic and fast-paced, with a strong emphasis on collaboration and communication. The role requires strong time management skills and the ability to prioritize tasks effectively to ensure the smooth operation of Passportcard's systems and infrastructure.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss your experience, skills, and career goals, as well as to answer any questions you may have about the role or the company.
Technical Assessment: A hands-on assessment to evaluate your incident management, troubleshooting, and problem-solving skills. This may include a scenario-based exercise or a practical task related to system maintenance or customer support.
On-site Interview: A face-to-face interview at Passportcard's office in Netanya, Israel, to discuss your technical skills, cultural fit, and career aspirations. This may include a tour of the office and an opportunity to meet the NOC team.
Final Decision: Passportcard will make a final decision based on your performance in the interview process and your fit with the company's culture and values.

Portfolio Review Tips:

Highlight your incident management and customer support experience, including any challenging incidents you've handled and the strategies you used to resolve them.
Include any relevant certifications or training in incident management, customer service, or ITIL frameworks to demonstrate your commitment to professional development.
Showcase your ability to work under pressure and maintain composure in high-stress situations, providing examples of how you've handled difficult customers or complex incidents.

Technical Challenge Preparation:

Brush up on your knowledge of incident management best practices, including ITIL frameworks and troubleshooting methodologies.
Familiarize yourself with Passportcard's products and services, as well as the industry trends and challenges facing digital identity and secure access solutions.
Prepare for a hands-on assessment by practicing incident management exercises and system maintenance tasks, ensuring you're comfortable with the tools and technologies used by Passportcard.

ATS Keywords: (Organized by category)

Incident Management: Incident, problem, change, request, ticket, resolution, escalation, triage, diagnosis, remediation, recovery, post-mortem, root cause analysis, service level agreement (SLA), mean time to resolution (MTTR), mean time between failures (MTBF)
Customer Support: Customer, client, user, stakeholder, communication, empathy, active listening, problem-solving, issue resolution, satisfaction, net promoter score (NPS), customer satisfaction (CSAT)
IT Infrastructure: Server, network, hardware, software, operating system, Windows, Linux, VMware, Active Directory, Office 365, monitoring, alerting, automation, scripting, PowerShell, Python, Perl, Bash
ITIL Frameworks: ITIL, v3, v4, incident, problem, change, request, service level agreement (SLA), operational level agreement (OLA), underpinning contract (UC), continuous improvement, service asset and configuration management (SACM), service validation and testing (SVT), service reporting, service desk, service level management (SLM)
Soft Skills: Communication, teamwork, collaboration, problem-solving, time management, prioritization, multitasking, adaptability, resilience, customer focus, service orientation, responsibility, proactivity

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, cultural fit, and ability to thrive in a fast-paced, customer-facing environment. Passportcard is looking for candidates who are passionate about incident management, customer support, and system maintenance, and who are committed to continuous learning and improvement.

🛠 Technology Stack & Web Infrastructure

Monitoring Tools:

Zabbix: A robust open-source network monitoring solution used by Passportcard to monitor its infrastructure and ensure the smooth operation of its products and services.
Prometheus: A popular open-source monitoring and alerting toolkit used to collect and store time-series data, enabling Passportcard to gain insights into its infrastructure and make data-driven decisions.

Ticketing Platforms:

Jira Service Management: Passportcard uses Jira Service Management to manage incidents, track progress, and ensure efficient resolution. This platform enables the NOC team to collaborate with other departments and maintain transparency throughout the incident management process.
ServiceNow: Passportcard also uses ServiceNow to manage incidents, track progress, and ensure efficient resolution. This platform provides a centralized hub for incident management, enabling the NOC team to collaborate with other departments and maintain transparency throughout the incident management process.

📝 Enhancement Note: Passportcard's technology stack is designed to support its incident management and customer support processes, ensuring the smooth operation of its products and services. The NOC engineer should be comfortable working with these tools and technologies, as well as with other monitoring and ticketing platforms commonly used in the industry.

👥 Team Culture & Values

NOC Team Values:

Customer Focus: The NOC team is committed to providing exceptional customer support, ensuring the satisfaction of Passportcard's clients and the smooth operation of its products and services.
Teamwork: The NOC team works closely with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services. Collaboration and communication are essential for effective incident management and customer support.
Continuous Improvement: The NOC team is committed to continuous learning and improvement, regularly reviewing and refining its incident management processes to ensure the highest possible standards of service.
Resilience: The NOC team operates in a dynamic and fast-paced environment, requiring strong problem-solving skills, adaptability, and resilience in the face of challenges and setbacks.

Collaboration Style:

Cross-functional Integration: The NOC team works closely with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services. Regular team meetings and huddles are held to discuss incidents, share knowledge, and plan for future improvements.
Code Review Culture: The NOC team follows a code review process to ensure the quality and efficiency of its incident management and customer support processes. This involves regular peer reviews and feedback to identify areas for improvement and drive continuous learning.
Knowledge Sharing: The NOC team encourages knowledge sharing and collaboration, with regular training sessions, workshops, and brown bag lunches to facilitate the exchange of ideas and best practices.

📝 Enhancement Note: Passportcard's NOC team is committed to providing exceptional customer support and maintaining the smooth operation of its products and services. The team values collaboration, continuous improvement, and resilience, and is dedicated to driving innovation and excellence in incident management and customer support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High-pressure Environment: The NOC engineer must be able to handle high-pressure situations and maintain composure while resolving complex incidents, often under tight deadlines and with limited information.
Broad Skill Set: The NOC engineer must have a broad skill set, with expertise in incident management, customer support, and system maintenance, as well as familiarity with a wide range of tools and technologies.
Continuous Learning: The NOC engineer must be committed to continuous learning and improvement, staying up-to-date with the latest incident management best practices, tools, and technologies.
Cross-functional Collaboration: The NOC engineer must be able to work effectively with other departments, including software development, quality assurance, and customer success, to ensure the smooth operation of Passportcard's products and services.

Learning & Development Opportunities:

Incident Management Training: Passportcard offers incident management training and certification programs to help NOC engineers develop their skills and advance their careers.
Cross-functional Projects: The NOC engineer may have the opportunity to work on cross-functional projects, collaborating with other departments to improve processes and drive innovation.
Mentorship Program: Passportcard offers a mentorship program, pairing NOC engineers with experienced team members to provide guidance, support, and career development opportunities.

📝 Enhancement Note: The NOC engineer's role is challenging and demanding, requiring strong problem-solving skills, adaptability, and resilience. However, it also offers significant opportunities for growth and development, both technically and professionally, as well as the chance to make a real impact on the smooth operation of Passportcard's products and services.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your experience with incident management, including your approach to troubleshooting, problem-solving, and resolution. Provide examples of challenging incidents you've handled and the strategies you used to resolve them.
Customer Support: Discuss your experience with customer support, including your approach to communication, empathy, and issue resolution. Provide examples of difficult customers or complex incidents you've handled and the strategies you used to satisfy their needs and resolve their issues.
System Maintenance: Explain your experience with system maintenance, including your approach to proactive measures, such as regular patching, updates, and monitoring. Provide examples of maintenance tasks you've performed and the strategies you used to ensure the smooth operation of systems and infrastructure.

Company & Culture Questions:

Company Values: Describe your understanding of Passportcard's company values and how you would apply them in your role as an NOC engineer. Provide examples of how you've demonstrated these values in your previous roles or personal life.
Team Dynamics: Discuss your experience working in a team environment and how you would contribute to the success of Passportcard's NOC team. Provide examples of how you've collaborated with other departments or team members to achieve shared goals.
Adaptability: Explain your approach to working in a dynamic and fast-paced environment, where priorities and tasks may change rapidly. Provide examples of how you've adapted to new situations or challenges in your previous roles.

Portfolio Presentation Strategy:

Incident Management Case Studies: Prepare case studies or examples of successful incident management and resolution, highlighting your problem-solving skills and ability to work under pressure. Include any relevant metrics or data to demonstrate the impact of your work.
Customer Support Case Studies: Prepare case studies or examples of successful customer support, demonstrating your ability to communicate effectively, empathize with customers, and resolve their issues. Include any relevant metrics or data to demonstrate the impact of your work.
System Maintenance Case Studies: Prepare case studies or examples of successful system maintenance, demonstrating your ability to proactively manage systems and infrastructure, and ensure their smooth operation. Include any relevant metrics or data to demonstrate the impact of your work.

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills, cultural fit, and ability to thrive in a fast-paced, customer-facing environment. Passportcard is looking for candidates who are passionate about incident management, customer support, and system maintenance, and who are committed to continuous learning and improvement.

📌 Application Steps

To apply for this NOC Engineer position at Passportcard:

Submit Your Application: Click on the application link provided in the job listing and fill out the required fields, including your resume, cover letter, and any relevant portfolio or project examples.
Prepare Your Portfolio: Tailor your portfolio to highlight your incident management, customer support, and system maintenance experience, including any relevant case studies, examples, or metrics. Ensure your portfolio is well-organized, easy to navigate, and showcases your best work.
Research the Company: Familiarize yourself with Passportcard's products and services, as well as the industry trends and challenges facing digital identity and secure access solutions. Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the role and the company.
Prepare for Technical Assessment: Brush up on your knowledge of incident management best practices, including ITIL frameworks and troubleshooting methodologies. Familiarize yourself with Passportcard's products and services, as well as the industry trends and challenges facing digital identity and secure access solutions. Prepare for a hands-on assessment by practicing incident management exercises and system maintenance tasks, ensuring you're comfortable with the tools and technologies used by Passportcard.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Engineer