📍 Job Overview

Job Title: NOC Analyst
Company: Dynata
Location: Cebu City, Cebu, Philippines
Job Type: On-site, Full-time
Category: IT Infrastructure & Operations
Date Posted: June 25, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Monitor and maintain network, application, and infrastructure health in a 24/7 environment
Provide frontline support, coordinate escalations, and communicate issue status to stakeholders
Collaborate with internal teams and vendors to resolve incidents and manage projects
Document incident, change, and problem management processes
Maintain SFTP environments and ensure timely resolution of issues within Service Level Agreements (SLAs)

📝 Enhancement Note: This role requires strong communication skills, adaptability, and the ability to thrive in a fast-paced, high-pressure environment. Familiarity with NOC monitoring and management platforms is essential for success in this position.

💻 Primary Responsibilities

Network, Application, and Infrastructure Health Surveillance: Monitor network, application, and infrastructure health using multiple monitoring tools and software. Generate reports and daily shift logs.
Incident Management: Provide 24-hour surveillance and alarm reporting, coordinate support with IT infrastructure teams, and perform standardized maintenance and administrative functions related to IT infrastructure systems.
Stakeholder Communication: Serve as a liaison between vendors, internal staff, and the IT organization. Communicate issue status to business units and coordinate with senior NOC analysts and other levels.
Project Support: Contribute to IT organization projects as required and work in a 24/7x365 rotation.
Documentation: Document incident, change, and problem management processes, as well as maintain SFTP environments.

📝 Enhancement Note: This role demands strong analytical and problem-solving skills, as well as the ability to handle multiple tasks simultaneously in a high-stress environment. Critical thinking and professionalism are crucial for success in this position.

🎓 Skills & Qualifications

Education: Degree/Diploma in Computer Studies or equivalent work experience

Experience: One year of Network Operations Center (NOC) experience or equivalent

Required Skills:

Basic knowledge of network, server, system admin, and Linux CLI
Familiarity with NOC monitoring platforms (e.g., Nagios, SolarWinds, Pingdom, Datadog)
Knowledge of NOC management platforms (e.g., JIRA, Confluence, Opsgenie, Microsoft Teams)
Microsoft Office suite (Outlook, Word, and Excel)
Excellent written, verbal, and communication skills
Strong analytical, technical, and problem-solving skills
Ability to work in rotational shifts, including weekends, and handle US and UK accents

Preferred Skills:

Cisco CCNA or Microsoft MCP certifications
Knowledge of monitoring tools like Honeycomb and Crowdstrike
Experience with SFTP environments (e.g., GlobalScape EFT) and backup environments (e.g., NetBackup)

Core Competencies:

Client Focus: Demonstrates a strong customer orientation, builds partnerships, and works well across functions to service internal and external clients in a timely fashion.
Communication Skills: Adjusts communication style to demonstrate sensitivity to cultural differences while maintaining the highest level of abilities in all aspects of communication.
Critical Thinking: Understands business strategy and processes while applying them to local objectives.
Team Work: Ability to work effectively independently and harmoniously within a team while communicating a "can do" attitude and positive outlook. Willing to pitch in and do more than is required.

📝 Enhancement Note: While not explicitly stated, having experience with ITIL (Information Technology Infrastructure Library) frameworks and IT service management (ITSM) processes would be beneficial for this role. Additionally, familiarity with Agile methodologies and DevOps practices could be an asset in collaborating with internal teams.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in network, server, and system administration through case studies or projects
Showcase problem-solving skills and incident management examples
Highlight any experience with NOC monitoring and management platforms, as well as SFTP and backup environments

Technical Documentation:

Provide examples of incident, change, and problem management documentation
Demonstrate ability to create and maintain daily shift logs and reports
Showcase any experience with process improvement and documentation

📝 Enhancement Note: While a portfolio is not explicitly requested, providing relevant examples of network, server, and system administration experience, as well as NOC-related projects, can strengthen your application.

💵 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (Based on Philippine market rates for entry-level to mid-level NOC analysts with 0-2 years of experience)

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Dynamic and collaborative work environment

Working Hours: 40 hours per week, with rotational shifts including evenings, weekends, and holidays

📝 Enhancement Note: The provided salary range is an estimate based on Philippine market rates for entry-level to mid-level NOC analysts. Actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

Company Culture:

Industry: Market research and data analytics
Company Size: Medium-sized (5,001-10,000 employees)
Founded: 1975
Team Structure: The NOC team works collaboratively with internal IT teams, vendors, and business units to ensure network, application, and infrastructure health. The team consists of NOC analysts, senior NOC analysts, and NOC managers.

Development Methodology:

Dynata follows ITIL (Information Technology Infrastructure Library) frameworks and IT service management (ITSM) processes to ensure consistent and high-quality service delivery.
The company encourages a culture of continuous improvement, with regular reviews and updates to processes and procedures.

Company Website: https://www.dynata.com/

📝 Enhancement Note: Dynata's focus on IT service management and continuous improvement creates an environment that values process-driven and collaborative team members.

📈 Career & Growth Analysis

NOC Analyst Career Level: Entry-level to Mid-level (0-2 years)

Reporting Structure: Reports directly to the NOC Manager or Team Lead
Technical Impact: Responsible for maintaining network, application, and infrastructure health, ensuring minimal downtime and optimal performance. Collaborates with internal teams and vendors to resolve incidents and manage projects.

Growth Opportunities:

Technical Growth: Develop expertise in network, server, and system administration, as well as NOC monitoring and management platforms. Pursue relevant certifications (e.g., Cisco CCNA, Microsoft MCP) to enhance technical skills.
Leadership Growth: Demonstrate strong performance and leadership potential to progress to senior NOC analyst or NOC manager roles. Contribute to process improvement and team development.

📝 Enhancement Note: Success in this role can lead to career progression within the NOC team or other IT departments within the organization, depending on the candidate's skills, performance, and interests.

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment

Office Location(s): Cebu City, Philippines

Workspace Context:

Collaborative Workspace: The NOC team works closely with internal IT teams, vendors, and business units to ensure network, application, and infrastructure health. Collaboration tools like Microsoft Teams are used to facilitate communication and coordination.
Work Arrangement: Rotational shifts, including evenings, weekends, and holidays, to provide 24/7 coverage.

Work Schedule: 40 hours per week, with rotational shifts covering evenings, weekends, and holidays

📝 Enhancement Note: The on-site, collaborative work environment at Dynata encourages teamwork and knowledge sharing, fostering a culture of continuous learning and improvement.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Assess communication skills, cultural fit, and basic technical knowledge (30-45 minutes)
Technical Assessment: Evaluate problem-solving skills, incident management, and NOC monitoring platform proficiency (60-90 minutes)
Behavioral Interview: Assess critical thinking, teamwork, and adaptability (45-60 minutes)
Final Interview: Discuss career aspirations, salary expectations, and next steps (30-45 minutes)

Portfolio Review Tips:

Highlight relevant network, server, and system administration experience, as well as any NOC-related projects
Demonstrate strong problem-solving skills and incident management examples
Showcase any experience with NOC monitoring and management platforms, as well as SFTP and backup environments

Technical Challenge Preparation:

Brush up on network, server, and system administration fundamentals
Familiarize yourself with NOC monitoring and management platforms, as well as SFTP and backup environments
Practice problem-solving and incident management scenarios

ATS Keywords: Network Monitoring, Application Monitoring, Infrastructure Monitoring, Incident Management, Change Management, Problem Management, Critical Thinking, Communication Skills, Team Work, Technical Support, Troubleshooting, Documentation, Customer Service, Linux CLI, NOC Operations, SFTP Management, ITIL, ITSM, Agile, DevOps

📝 Enhancement Note: Preparing for the technical assessment by practicing incident management scenarios and familiarizing yourself with NOC monitoring and management platforms will help you succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Monitoring Tools:

Nagios
SolarWinds
Pingdom
Datadog
Honeycomb
Crowdstrike

NOC Management Platforms:

JIRA
Confluence
Opsgenie
Microsoft Teams

SFTP Environments:

GlobalScape EFT

Backup Environments:

NetBackup

📝 Enhancement Note: Familiarity with the listed monitoring tools, NOC management platforms, SFTP environments, and backup environments is essential for success in this role.

👥 Team Culture & Values

NOC Team Values:

Client Focus: Prioritize the needs of internal and external clients, ensuring timely and effective service delivery
Communication Skills: Maintain open and effective communication with team members, internal stakeholders, and vendors
Critical Thinking: Apply business strategy and processes to local objectives, driving continuous improvement and innovation
Team Work: Collaborate effectively with team members, internal stakeholders, and vendors to achieve common goals

Collaboration Style:

Cross-functional Integration: Work closely with internal IT teams, vendors, and business units to ensure network, application, and infrastructure health
Code Review Culture: Regularly review and update processes and procedures to ensure continuous improvement and best practices
Knowledge Sharing: Encourage knowledge sharing and technical mentoring to foster a culture of learning and development

📝 Enhancement Note: The NOC team at Dynata values strong communication, collaboration, and continuous improvement, creating an environment that supports both individual and team success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High-pressure Environment: Manage multiple tasks simultaneously in a fast-paced, high-stress environment
Diverse Stakeholders: Communicate effectively with internal and external clients, vendors, and IT teams with varying levels of technical expertise
Continuous Learning: Stay up-to-date with emerging technologies and best practices in network, server, and system administration, as well as NOC monitoring and management platforms

Learning & Development Opportunities:

Technical Skill Development: Enhance expertise in network, server, and system administration, as well as NOC monitoring and management platforms through training, certifications, and on-the-job experience
Leadership Development: Demonstrate strong performance and leadership potential to progress to senior NOC analyst or NOC manager roles, contributing to process improvement and team development
Community Involvement: Participate in industry events, conferences, and online forums to expand professional networks and stay current with best practices and emerging trends

📝 Enhancement Note: The dynamic and challenging nature of the NOC analyst role at Dynata presents numerous opportunities for professional growth and development, both technically and leadership-wise.

💡 Interview Preparation

Technical Questions:

Network, Server, and System Administration Fundamentals: Demonstrate a solid understanding of network, server, and system administration concepts, as well as Linux CLI
NOC Monitoring and Management Platforms: Show proficiency in using NOC monitoring and management platforms, as well as SFTP and backup environments
Problem-solving and Incident Management: Provide examples of successful incident management and problem-solving scenarios, showcasing strong analytical and critical thinking skills

Company & Culture Questions:

Dynata's Business and Industry: Demonstrate a solid understanding of Dynata's business, industry, and market position, as well as the role of the NOC team within the organization
NOC Team Dynamics: Show familiarity with the NOC team's structure, culture, and collaboration style, as well as the company's IT service management processes and continuous improvement initiatives
Customer Focus and Stakeholder Management: Explain how you would prioritize and manage multiple stakeholders, ensuring effective communication and issue resolution within agreed service level agreements (SLAs)

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your network, server, and system administration experience, as well as any NOC-related projects, highlighting problem-solving skills and incident management examples
Technical Walkthrough: Provide a detailed walkthrough of your portfolio, explaining your approach to network, server, and system administration, as well as any experience with NOC monitoring and management platforms, SFTP environments, and backup environments
User Experience and Stakeholder Impact: Demonstrate an understanding of the user experience and stakeholder impact of your network, server, and system administration work, as well as any NOC-related projects

📝 Enhancement Note: Preparing for the technical interview by practicing incident management scenarios, familiarizing yourself with NOC monitoring and management platforms, and demonstrating a strong understanding of Dynata's business and industry will help you succeed in the interview process.

📌 Application Steps

To apply for the NOC Analyst position at Dynata:

Customize Your Portfolio: Highlight relevant network, server, and system administration experience, as well as any NOC-related projects, problem-solving skills, and incident management examples
Optimize Your Resume: Tailor your resume to emphasize technical skills, problem-solving abilities, and experience with NOC monitoring and management platforms, SFTP environments, and backup environments
Prepare for Technical Assessment: Brush up on network, server, and system administration fundamentals, as well as NOC monitoring and management platforms, SFTP environments, and backup environments
Research Dynata: Familiarize yourself with Dynata's business, industry, and market position, as well as the role of the NOC team within the organization. Prepare questions to ask during the interview process to demonstrate your interest and understanding of the company

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

NOC Analyst