NOC Analyst

📍 Job Overview

• Job Title: NOC Analyst
• Company: 2innovate
• Location: Montevideo, Montevideo, Uruguay
• Job Type: Hybrid (Remote/On-site)
• Category: Server Administration, Infrastructure
• Date Posted: 2025-06-13
• Experience Level: Entry-level (0-2 years)
• Remote Status: Hybrid (Remote/On-site)

🚀 Role Summary

• Monitor and manage alert systems to ensure service availability and performance.
• Collaborate with Cloud Engineers and Senior NOC Analysts to optimize network and cloud infrastructure performance.
• Provide proactive support and incident management for critical services.
• Work in a dynamic and collaborative environment, supporting clients across LATAM.

📝 Enhancement Note: This role focuses on ensuring high service availability and optimizing infrastructure performance, making it crucial for candidates to have strong monitoring and troubleshooting skills.

💻 Primary Responsibilities

• Alert Management: Monitor and manage alert systems to guarantee service availability and performance, meeting established SLOs and SLAs.
• Incident Management: Review accounts daily, track incidents, and report alerts as needed. Generate and track tickets for the Customer Support or CloudOps (SRE) team when issues arise.
• Collaboration: Work closely with Cloud Engineers and Senior NOC Analysts to optimize network and cloud infrastructure performance, ensuring operational continuity of services.
• Problem Resolution: Troubleshoot and resolve technical issues, collaborating with other teams to identify root causes and implement solutions.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively in a team environment to ensure quick and efficient issue resolution.

🎓 Skills & Qualifications

Education: Technical degree in Systems Engineering or related fields.

Experience: Entry-level position; candidates should have some relevant experience in IT or a related field.

Required Skills:

• Basic knowledge of cloud infrastructure (AWS, Azure, or GCP)
• Basic networking knowledge
• Proactivity and attention to detail
• Strong teamwork and task coordination skills

Preferred Skills:

• Experience with monitoring tools (e.g., Prometheus, Grafana, Nagios, Zabbix)
• Familiarity with ITIL or similar service management frameworks
• Knowledge of scripting languages (e.g., Python, Bash)
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow)

📝 Enhancement Note: While not explicitly required, experience with monitoring tools and scripting languages can significantly enhance a candidate's ability to excel in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in monitoring and alert management through relevant projects or case studies.
• Showcase problem-solving skills and incident management capabilities through real-life examples.
• Highlight any experience with cloud infrastructure, networking, or scripting.

Technical Documentation:

• Document your approach to incident management, including processes, tools, and best practices.
• Provide examples of how you've optimized network or cloud infrastructure performance in previous roles.
• Include any relevant certifications or training in cloud infrastructure, networking, or IT service management.

📝 Enhancement Note: As this role is entry-level, a strong focus should be placed on demonstrating relevant skills and experiences through concrete examples and case studies.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Montevideo, Uruguay, is approximately URU 60,000 - 80,000 per month (USD 1,000 - 1,330), based on market research and regional adjustments for entry-level IT roles.

Benefits:

• Discounted English training
• Referral program with incentives
• Continuous development opportunities
• 100% remote work
• Opportunities to interact with clients from different countries
• Join a rapidly growing regional company and face exciting challenges

Working Hours: Full-time (40 hours/week) with flexible scheduling for deployment windows and maintenance tasks.

📝 Enhancement Note: The provided salary range is an estimate based on market research and regional adjustments for entry-level IT roles in Montevideo, Uruguay. Actual compensation may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, focusing on banking and financial services across LATAM.

Company Size: Medium-sized, with a dynamic and collaborative work environment.

Founded: 2018, with a strong focus on innovation and growth.

Team Structure:

• NOC team, consisting of NOC Analysts and Senior NOC Analysts.
• Cloud Engineers, responsible for cloud infrastructure management.
• Customer Support team, handling client inquiries and issue resolution.
• Collaborative cross-functional teams, working together to ensure service availability and performance.

Development Methodology:

• Agile/Scrum methodologies for project management and sprint planning.
• Collaborative code review, testing, and quality assurance practices.
• Deployment strategies, CI/CD pipelines, and server management for continuous integration and delivery.

Company Website: 2innovate.com

📝 Enhancement Note: 2innovate fosters a culture of innovation and collaboration, with a strong focus on employee growth and development. Candidates should be prepared to work in a dynamic and fast-paced environment, supporting critical services for banking clients across LATAM.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level NOC Analyst, focusing on service availability, incident management, and infrastructure optimization.

Reporting Structure: This role reports directly to the NOC Team Lead or Manager, collaborating closely with Cloud Engineers and the Customer Support team.

Technical Impact: NOC Analysts play a crucial role in ensuring high service availability and performance, directly impacting the user experience and satisfaction of banking clients across LATAM.

Growth Opportunities:

• Develop expertise in cloud infrastructure, networking, and monitoring tools.
• Advance to Senior NOC Analyst or other technical roles within the organization.
• Explore opportunities in customer support, project management, or other related fields.

📝 Enhancement Note: This entry-level role offers excellent growth opportunities for candidates seeking to build a career in IT service management, cloud infrastructure, or related fields.

🌐 Work Environment

Office Type: Hybrid (Remote/On-site), with flexible work arrangements tailored to different roles within the organization.

Office Location(s): Montevideo, Uruguay

Workspace Context:

• Collaborative workspaces, fostering team interaction and knowledge sharing.
• Access to necessary tools and resources for effective remote work.
• Opportunities for professional development and growth through training and mentorship programs.

Work Schedule: Full-time (40 hours/week), with flexible scheduling for deployment windows, maintenance tasks, and project deadlines.

📝 Enhancement Note: 2innovate offers a flexible work environment, with a strong emphasis on collaboration and employee growth. Candidates should be prepared to work effectively in a hybrid setting, balancing remote work and on-site collaboration.

📄 Application & Technical Interview Process

Interview Process:

1. Screening: A brief phone or video call to assess communication skills and cultural fit.
2. Technical Assessment: A hands-on test or case study focusing on monitoring, alert management, and incident resolution.
3. Behavioral Interview: A conversation to evaluate problem-solving skills, teamwork, and adaptability.
4. Final Decision: A discussion with the hiring manager to make a final hiring decision.

Portfolio Review Tips:

• Highlight relevant projects and case studies demonstrating monitoring, alert management, and incident resolution skills.
• Include any experience with cloud infrastructure, networking, or scripting to showcase versatility.
• Emphasize problem-solving skills, attention to detail, and teamwork capabilities.

Technical Challenge Preparation:

• Brush up on cloud infrastructure, networking, and monitoring tools.
• Practice problem-solving exercises and incident management scenarios.
• Familiarize yourself with ITIL or similar service management frameworks.

ATS Keywords: Cloud Infrastructure, Networking, Monitoring, Alert Management, Incident Resolution, ITIL, Problem-solving, Teamwork, Collaboration, Service Availability, Performance Optimization

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and cultural fit. Candidates should prepare for hands-on tests, case studies, and behavioral interviews to demonstrate their qualifications effectively.

🛠 Technology Stack & Web Infrastructure

Monitoring Tools:

• Prometheus
• Grafana
• Nagios
• Zabbix

Cloud Infrastructure Providers:

• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)

Scripting Languages:

• Python
• Bash

Ticketing Systems:

• Jira Service Management
• ServiceNow

📝 Enhancement Note: Familiarity with the mentioned monitoring tools, cloud infrastructure providers, scripting languages, and ticketing systems can significantly enhance a candidate's ability to excel in this role.

👥 Team Culture & Values

Web Development Values:

• Proactivity and attention to detail
• Strong teamwork and collaboration
• Continuous learning and improvement
• Customer focus and satisfaction

Collaboration Style:

• Cross-functional collaboration between NOC, Cloud Engineers, and Customer Support teams.
• Regular team meetings and knowledge-sharing sessions.
• A supportive and inclusive work environment that values diversity and open communication.

📝 Enhancement Note: 2innovate fosters a collaborative and inclusive work environment, with a strong emphasis on teamwork, continuous learning, and customer satisfaction. Candidates should be prepared to work effectively in a dynamic and cross-functional team setting.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing service availability and performance under high-pressure situations.
• Troubleshooting complex technical issues and identifying root causes.
• Optimizing network and cloud infrastructure performance to meet evolving client needs.

Learning & Development Opportunities:

• Develop expertise in cloud infrastructure, networking, and monitoring tools.
• Gain experience in IT service management and incident resolution processes.
• Explore opportunities in customer support, project management, or other related fields.

📝 Enhancement Note: This role offers numerous technical challenges and growth opportunities for candidates seeking to build a career in IT service management, cloud infrastructure, or related fields. Candidates should be prepared to tackle complex issues and continuously learn and adapt in a dynamic work environment.

💡 Interview Preparation

Technical Questions:

1. Describe your experience with monitoring tools and alert management processes.
2. Walk us through a complex incident you've handled and how you resolved it.
3. Explain how you've optimized network or cloud infrastructure performance in a previous role.

Company & Culture Questions:

1. Why are you interested in working for 2innovate, and what attracts you to this role?
2. How do you stay organized and prioritize tasks in a fast-paced and dynamic work environment?
3. Describe a time when you had to collaborate with other teams to resolve a complex issue.

Portfolio Presentation Strategy:

• Highlight relevant projects and case studies demonstrating monitoring, alert management, and incident resolution skills.
• Include any experience with cloud infrastructure, networking, or scripting to showcase versatility.
• Emphasize problem-solving skills, attention to detail, and teamwork capabilities.

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and cultural fit. Candidates should prepare for hands-on tests, case studies, and behavioral interviews to demonstrate their qualifications effectively.

📌 Application Steps

To apply for this NOC Analyst position:

1. Submit your application through the application link.
2. Tailor your resume and portfolio to highlight relevant skills and experiences in monitoring, alert management, and incident resolution.
3. Prepare for technical assessments, case studies, and behavioral interviews by reviewing the interview preparation tips outlined above.
4. Research 2innovate's company culture, values, and mission to demonstrate your fit and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.