Kelda Group Limited - Network Operations Technician

📍 Job Overview

• Job Title: Network Operations Technician
• Company: Kelda Group Limited
• Location: Hull, United Kingdom
• Job Type: On-site
• Category: Water & Wastewater Management
• Date Posted: 2025-03-27

🚀 Role Summary

• Key Responsibilities:

  • Deliver first-time fixes and same-day solutions to customer and environmental problems
  • Maintain the sewerage network to prevent sewage escapes and pollution
  • Collaborate with other teams to resolve operational issues and manage customer contacts
  • Ensure compliance with health and safety standards and promote cost-effective solutions
  • Operate different vehicles to complete work and work flexible rotas, including out-of-hours standby

• Key Skills:

  • Practical mindset and hands-on approach to work tasks
  • Excellent communication skills and experience in customer service
  • Problem-solving skills and ability to diagnose faults
  • Basic IT skills and ability to use internal IT systems
  • Ability to work in confined spaces and pass medical criteria for hazardous environments
  • Full valid driving license with no more than 6 points

• Benefits:

  • Competitive salary range of £30,384 to £37,880 (based on working 40 hours)
  • Annual incentive related bonus (up to £1,000)
  • Attractive pension scheme (up to 12% company contribution)
  • Development opportunities in line with the Network Operations Technician progression plan
  • 25 days annual leave plus bank holidays, with an extra wellness day
  • Life assurance cover of 4 times pensionable salary
  • Health cash plan scheme, critical illness insurance, dental insurance, and retail savings scheme
  • Online GP service, cycle to work scheme, and gym membership discounts

💻 Primary Responsibilities

• Customer and Environmental Problem Resolution:

  • Deliver first-time fixes and same-day solutions to customer and environmental problems
  • Thoroughly investigate and resolve issues to prevent repeat customer contacts
  • Support other operational teams with investigations into sewer asset problems

• Sewerage Network Maintenance:

  • Proactively and reactively maintain the sewerage network to prevent sewage escapes and pollution
  • Ensure no repeats occur by implementing solutions and preventive measures
  • Collaborate with other Yorkshire Water teams and contracted partners to resolve operational issues

• Vehicle Operation and Flexible Working:

  • Operate different vehicles to complete work, dependent on availability and task requirements
  • Work flexible rotas, including a 4 on 4 off basis and out-of-hours standby after full training

• Health and Safety Compliance:

  • Ensure Health and Safety working practices and procedures are always complied with
  • Demonstrate financial awareness and promote cost-effective resolution methods
  • Report unsafe working practices to management and influence outcomes through decision-making

🎓 Skills & Qualifications

Education:

• No specific education requirements mentioned

Experience:

• Previous experience in a customer service-related role with face-to-face communication with customers is essential
• Experience in the water or wastewater sectors, or within the broader utilities, process, or manufacturing industry sectors, is beneficial
• Understanding of drainage and sewerage systems is beneficial

Required Skills:

• Practical mindset and hands-on approach to work tasks
• Excellent communication skills and experience in customer service
• Problem-solving skills and ability to diagnose faults
• Basic IT skills and ability to use internal IT systems
• Ability to work in confined spaces and pass medical criteria for hazardous environments
• Full valid driving license with no more than 6 points

Preferred Skills:

• Understanding of the sewerage system and performance issues
• Competency in the use of IT systems applicable to Yorkshire Water
• Previous experience within the water or wastewater sectors or within the broader utilities, process, or manufacturing industry sectors

📊 Portfolio & Project Requirements

• Portfolio Essentials:

  • Not applicable for this role

• Technical Documentation:

  • Not applicable for this role

💵 Compensation & Benefits

• Salary Range: £30,384 to £37,880 (based on working 40 hours)
• Benefits:
  • Annual incentive related bonus (up to £1,000)
  • Attractive pension scheme (up to 12% company contribution)
  • Development opportunities in line with the Network Operations Technician progression plan
  • 25 days annual leave plus bank holidays, with an extra wellness day
  • Life assurance cover of 4 times pensionable salary
  • Health cash plan scheme, critical illness insurance, dental insurance, and retail savings scheme
  • Online GP service, cycle to work scheme, and gym membership discounts

🎯 Team & Company Context

🏢 Company Culture

• Industry: Water & Wastewater Management
• Company Size: Large (over 10,000 employees)
• Founded: 1995
• Team Structure: Field-based teams working within geographical areas to improve customer service and waste network performance
• Development Methodology: Agile/Scrum methodologies, code review, testing, deployment strategies, CI/CD pipelines, and server management

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-level (2-5 years of experience)
• Reporting Structure: Field-based team with cross-functional collaboration with other Yorkshire Water teams and contracted partners
• Technical Impact: Resolving customer and environmental problems, maintaining the sewerage network, and contributing to the company's environmental and customer service goals

🌐 Work Environment

• Office Type: Field-based with occasional office visits for training and meetings
• Office Location(s): Hull, United Kingdom
• Workspace Context:
  • Work in various outdoor locations, often in challenging weather conditions
  • Use different vehicles and equipment to complete work tasks
  • Collaborate with other teams and contracted partners to resolve operational issues

📄 Application & Technical Interview Process

• Interview Process:

  • Assessment Centre dates to be released shortly
  • Pre-employment checks include a Basic Disclosure Check and, depending on the role, a Counter Terrorist Check or Security Check clearance
  • Medical questionnaire and further medicals when required

• Portfolio Review Tips: Not applicable for this role

• Technical Challenge Preparation: Not applicable for this role

• ATS Keywords:

  • Practical mindset, customer service, problem-solving, IT skills, confined space work, driving license, wastewater management, sewerage network, health and safety, team collaboration, fault diagnosis, data collection, flexibility

📌 Application Steps

To apply for this Network Operations Technician position:

1. Submit your application through the application link
2. Prepare for the Assessment Centre, with dates to be released shortly
3. Complete pre-employment checks, including a Basic Disclosure Check and, if required, a Counter Terrorist Check or Security Check clearance
4. Complete a medical questionnaire and, if required, further medicals

Closing Date: 13th July 2025