Network Operations Technician

📍 Job Overview

• Job Title: Network Operations Technician
• Company: Kelda Group Limited
• Location: Leeds, United Kingdom
• Job Type: On-site
• Category: Field Operations
• Date Posted: 2025-06-27
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Maintain and repair wastewater network infrastructure to prevent and resolve environmental and customer issues.
• Collaborate with various teams to ensure first-time fixes and minimize repeat incidents.
• Work in a rotational 4 on 4 off pattern, covering late, early, and weekend shifts.
• Operate different vehicles and use various IT systems to capture and relay information.
• Ensure compliance with health and safety standards and company procedures.

💻 Primary Responsibilities

• Network Maintenance: Proactively and reactively maintain the wastewater network to prevent and resolve issues, such as sewage escapes and pollution.
• Incident Response: Respond to customer and environmental incidents, providing a first-time fix and same-day solution.
• Investigation and Reporting: Thoroughly investigate network issues, collect data, and report findings to relevant teams.
• Team Collaboration: Work closely with other Yorkshire Water teams and contracted partners to resolve operational issues on the sewer network.
• Health and Safety: Ensure the correct site setup, complete POWRA, and follow safety procedures to stay safe at all times.
• Vehicle Operation: Operate different vehicle types to complete work, dependent on availability and task requirements.
• Customer Interaction: Deliver excellent customer service, providing clear and concise information to customers and stakeholders.
• Data Collection and Management: Utilize IT systems to collate information, relay feedback, and manage data for evidence capturing.

🎓 Skills & Qualifications

Education: Relevant qualifications in a related field would be beneficial but not essential. A strong focus on practical, hands-on skills is required.

Experience:

• Proven experience in a customer service-related role with face-to-face communication with customers.
• Previous experience in the water, wastewater, or broader utilities, process, or manufacturing industry sectors would be beneficial.
• Experience working in confined spaces and using various IT systems.

Required Skills:

• Practical mindset and ability to work outdoors in all weather conditions.
• Excellent communication skills, both written and verbal, to capture, evidence, and feedback information.
• Problem-solving skills, with the ability to find faults and diagnose the root cause of issues.
• Basic IT skills, with the ability to use various internal IT systems, including a 'Toughbook.'
• Ability to work in a team and collaborate with other departments to resolve operational issues.
• Flexibility to work a variety of rotas, including out-of-hours standby.
• Full valid driving license, with no more than 6 points.
• Ability to pass strict medical criteria, including BMI, vision, blood pressure, hearing, and Spirometry tests.

Preferred Skills:

• Understanding of the sewerage system and performance issues.
• Competency in the use of IT systems applicable to Yorkshire Water.
• Previous experience within the water or wastewater sectors or within the broader utilities, process, or manufacturing industry sectors.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: £30,384 to £37,880 per year (based on working 40 hours).

Benefits:

• Annual incentive-related bonus (up to £1,000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• 25 days annual leave plus bank holidays, plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary.
• Health cash plan scheme, critical illness insurance, dental insurance, and life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts, and many more!

Working Hours: 40 hours per week, working a rotational 4 on 4 off pattern, including late, early, and weekend shifts. Out-of-hours standby may be required once fully trained.

🎯 Team & Company Context

Company Culture:

• Industry: Water and Wastewater Management.
• Company Size: Large (over 5,000 employees).
• Founded: 1995 (as Yorkshire Water Services Limited).
• Team Structure: The Network Operations Technician role is part of the Customer Field Services department, working in geographical teams to improve customer service and waste network performance.
• Development Methodology: Agile methodologies are used to plan and manage work, with a focus on continuous improvement and customer satisfaction.

Company Website: Yorkshire Water

Career & Growth Analysis:

• Web Technology Career Level: Mid-level (2-5 years of experience).
• Reporting Structure: The Network Operations Technician reports directly to the Team Leader or Supervisor within the Customer Field Services department.
• Technical Impact: The role involves maintaining and repairing the wastewater network infrastructure, ensuring the smooth operation of the network and minimizing environmental and customer impacts.

Growth Opportunities:

• Technical Challenges: Developing expertise in wastewater network maintenance, troubleshooting, and repair techniques.
• Learning & Development Opportunities: On-the-job training, mentoring, and access to relevant courses and qualifications to progress within the field services department or into other roles within Yorkshire Water.

🌐 Work Environment

Office Type: On-site, with a focus on field-based work and customer interaction.

Office Location(s): Leeds, Colburn, Ripon, and York, with a requirement to live within a reasonable commuting distance from the Knostrop wastewater site.

Workspace Context:

• Workspace Aspect 1: The role involves working outdoors in various weather conditions, requiring practical skills and the ability to work in confined spaces.
• Workspace Aspect 2: The use of various IT systems, including a 'Toughbook,' to capture and relay information, and the operation of different vehicle types to complete work.
• Workspace Aspect 3: Collaboration with other Yorkshire Water teams and contracted partners to resolve operational issues on the sewer network, ensuring a first-time fix and minimal repeat incidents.

Work Schedule: Rotational 4 on 4 off pattern, covering late, early, and weekend shifts. Out-of-hours standby may be required once fully trained.

📄 Application & Technical Interview Process

Interview Process:

• Process Step 1: Technical assessment of practical skills, problem-solving abilities, and customer service experience.
• Process Step 2: Group exercise or role-play scenario to evaluate teamwork and communication skills.
• Process Step 3: Final interview with the hiring manager to discuss career aspirations, cultural fit, and next steps.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Challenge Preparation 1: Familiarize yourself with the wastewater network, common issues, and maintenance techniques.
• Challenge Preparation 2: Brush up on your customer service skills and be prepared to discuss real-life scenarios.
• Challenge Preparation 3: Ensure you have a valid driving license and are comfortable working in confined spaces.

ATS Keywords: Practical mindset, customer service, problem-solving, IT skills, health and safety, team collaboration, fault diagnosis, data collection, flexibility, confined space work, driving license, wastewater network, maintenance, repair, incident response, customer interaction, data management.

📝 Enhancement Note: The ATS keywords provided are tailored to the Network Operations Technician role and should be used strategically throughout the application process to improve visibility and relevance.

📌 Application Steps

To apply for this Network Operations Technician position:

1. Submit your application through the application link provided.
2. Prepare for the technical assessment by reviewing wastewater network maintenance techniques, customer service scenarios, and practical problem-solving exercises.
3. Research Yorkshire Water's company culture, values, and mission to demonstrate your fit and enthusiasm for the role.
4. Ensure you meet the required qualifications, including a full valid driving license and the ability to pass strict medical criteria for confined space work.
5. Prepare for the group exercise or role-play scenario by practicing your teamwork and communication skills.
6. Review the company's benefits package and consider how the role aligns with your career goals and work-life balance.
7. Follow up on your application and be prepared for the final interview with the hiring manager.

📝 Enhancement Note: By following these application steps and utilizing the provided ATS keywords, you will be well-prepared to navigate the recruitment process and increase your chances of success in securing the Network Operations Technician position at Yorkshire Water.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Insights:

• The Network Operations Technician role is focused on maintaining and repairing the wastewater network infrastructure to prevent and resolve environmental and customer issues.
• Candidates should have a practical mindset, excellent communication skills, and the ability to work outdoors in various weather conditions.
• The role involves working in a rotational pattern, covering late, early, and weekend shifts, with out-of-hours standby required once fully trained.
• Applicants should be comfortable working in confined spaces and have a valid driving license with no more than 6 points.

Web Technology Context:

• As this role is not directly related to web technology, the provided ATS keywords focus on practical, customer service, and problem-solving skills relevant to the Network Operations Technician position.
• The role does not require a web portfolio or project case studies, as the primary focus is on wastewater network maintenance and repair.

Industry-Specific Context:

• The water and wastewater management industry is a critical infrastructure sector that requires skilled professionals to maintain and repair networks, ensuring the smooth operation of essential services.
• The Network Operations Technician role is an excellent opportunity for candidates with strong practical skills, excellent communication abilities, and a commitment to customer service and environmental protection.

Company-Specific Context:

• Yorkshire Water is a large water and wastewater management company serving over 5.4 million people in the Yorkshire region.
• The company offers a competitive salary, attractive benefits package, and opportunities for career progression and development within the field services department or other roles within the organization.
• Applicants should be prepared to undergo pre-employment checks, including a Basic Disclosure Check, and may be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance, depending on the role.