📍 Job Overview

• Job Title: Network Operations Technician
• Company: Kelda Group Limited
• Location: Bradford, United Kingdom
• Job Type: On-site
• Category: Infrastructure & Operations
• Date Posted: 2025-06-27

🚀 Role Summary

• Key Responsibilities: Deliver first-time fixes and same-day solutions to customer and environmental problems, maintain the sewerage network, and ensure compliance with health and safety standards.
• Key Skills: Practical mindset, customer service experience, communication skills, problem-solving, IT skills, health and safety compliance, team collaboration, flexibility, fault diagnosis, data collection, decision making, and influencing outcomes.

💻 Primary Responsibilities

🌟 Maintain and Improve Sewerage Network

• Responsibility: Proactively and reactively maintain the sewerage network to prevent and resolve sewage escapes (flooding and pollution).
• Techniques: Conduct thorough investigations, utilize IT systems for data collection and relay feedback, and collaborate with other teams to resolve operational issues.

🛠 Ensure Health and Safety Compliance

• Responsibility: Comply with health and safety working practices and procedures, and demonstrate financial awareness in decision-making processes.
• Techniques: Maintain a safe working environment, follow established safety protocols, and prioritize cost-effective solutions.

🛡 Operate Vehicles and Equipment

• Responsibility: Operate different vehicle types and equipment to complete work tasks efficiently.
• Techniques: Utilize available vehicles and equipment, and maintain a safe and efficient working environment.

📊 Collect and Analyze Data

• Responsibility: Collect data and information for evidence capturing, and assess photographs, plans, and reporting on any escape/issues from the sewer network.
• Techniques: Utilize IT systems to collate information, and analyze data to identify trends and optimize network performance.

🛠 Maintain Customer Sewer Alarms

• Responsibility: Maintain and install Customer Sewer Alarms on the network, and work with third-party providers where support is required.
• Techniques: Follow established maintenance procedures, and collaborate with third-party providers to ensure optimal performance.

🎓 Skills & Qualifications

📚 Education

• Relevant education or equivalent experience in customer service, operations, or a related field.

🕒 Experience

• Proven experience in a customer service-related role, with face-to-face communication with customers.
• Previous experience in the water or wastewater sectors, or within the broader utilities, process, or manufacturing industry sectors, is beneficial.

🛠 Required Skills

• Practical mindset and ability to work outdoors in all weather conditions.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to find faults and diagnose the root cause of an issue.
• Basic IT skills and the ability to utilize various internal IT systems.
• Flexibility to work a variety of rotas, including out-of-hours standby.
• Ability to work within confined spaces and pass strict medical criteria, including BMI, vision, blood pressure, hearing, and Spirometry tests.
• A full valid driving license with no more than 6 points.

🛠 Preferred Skills

• Understanding of the sewerage system and performance issues.
• Competent in the use of IT systems applicable to Yorkshire Water.
• Previous experience within the water or wastewater sectors, or within the broader utilities, process, or manufacturing industry sectors.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not specified for this role.
• Technical Documentation: Not specified for this role.

💵 Compensation & Benefits

• Salary Range: £30,384 - £37,880 per year.
• Benefits:
  • Annual incentive-related bonus (up to £1,000 maximum bonus opportunity for the performance year).
  • Attractive pension scheme (up to 12% company contribution).
  • Development opportunities in line with the Network Operations Technician progression plan.
  • 25 days annual leave plus bank holidays, plus an extra wellness day!
  • Life assurance cover of 4 times pensionable salary.
  • A great benefits package, including health cash plan scheme, critical illness insurance, dental insurance, retail savings scheme, online GP service, cycle to work scheme, and gym membership discounts.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Water and Wastewater Services.
• Company Size: Large (over 5,000 employees).
• Founded: Not specified.
• Team Structure: The Network Operations Technician role is part of the Customer Field Services department, working in geographical teams to improve customer service and waste network performance.
• Development Methodology: Not specified.

📈 Career & Growth Analysis

• Web Technology Career Level: Not applicable.
• Reporting Structure: The Network Operations Technician reports to the Customer Field Services department.
• Technical Impact: The role involves maintaining and improving the sewerage network, ensuring compliance with health and safety standards, and collaborating with other teams to resolve operational issues.

🌐 Work Environment

• Office Type: Not specified.
• Office Location(s): Bradford, Halifax, Huddersfield, and Wakefield.
• Workspace Context: The role is field-based, with a focus on maintaining and improving the sewerage network in various locations.
• Work Schedule: The role operates on a 4 on 4 off basis, with no standby included. The working pattern may include late, early, and weekend work.

📄 Application & Technical Interview Process

• Interview Process: Not specified.
• Portfolio Review Tips: Not specified.
• Technical Challenge Preparation: Not specified.

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: Not applicable.
• Backend & Server Technologies: Not applicable.
• Development & DevOps Tools: Not applicable.

👥 Team Culture & Values

• Web Development Values: Not applicable.
• Collaboration Style: The role requires close collaboration with other Yorkshire Water teams and contracted partners on site to resolve and manage operational issues on the sewer network.

⚡ Challenges & Growth Opportunities

• Technical Challenges: Not specified.
• Learning & Development Opportunities: The role offers development opportunities in line with the Network Operations Technician progression plan.

💡 Interview Preparation

• Technical Questions: Not specified.
• Company & Culture Questions: Not specified.
• Portfolio Presentation Strategy: Not specified.

📌 Application Steps

To apply for this Network Operations Technician position:

1. Submit your application through the application link.
2. Prepare for the interview process by researching the company and role requirements.
3. Ensure you meet the essential qualifications and experience for the position.
4. Be prepared to discuss your relevant experience and how you can contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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