📍 Job Overview

Job Title: Network Operations Supervisor - Denham
Company: Egis Group
Location: Denham, Buckinghamshire, United Kingdom
Job Type: On-site, Full-time
Category: Infrastructure & Operations
Date Posted: 2025-06-24
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead and manage teams to ensure safe and efficient delivery of network operations on the M25 network.
Oversee incident support, emergency response, and recovery operations.
Maintain high standards of work and compliance with safety regulations.
Contribute to incident management as Bronze Command on the network.
Drive continuous improvement and sustainability objectives.

📝 Enhancement Note: This role requires strong leadership, team management, and safety-focused skills, with a significant emphasis on incident management and operational efficiency.

💻 Primary Responsibilities

Team Leadership & Management:
- Manage and motivate teams, including Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives, and Recovery Operatives (Dartford Only).
- Carry out daily work briefings and debriefs to ensure clear communication and continuous improvement.
- Manage performance, absence, overtime, and annual leave requests.
- Support the growth and development of team members through feedback, training, and support.
Network Operations Supervision:
- Oversee the delivery of planned and reactive works, ensuring they are completed to a high standard, efficiently, and on time.
- Update the Maintenance Management System to capture relevant data of works activities.
- Ensure sufficient resources are in place to deliver all works activities.
- Support the development and implementation of Risk Assessments, Method Statements, and procedures (RAMS).
- Carry out litter surveys, gate stops, and safety tours.
- Raise Site Control Incidents (SCIs) as required.
- Attend incidents in the capacity of Bronze Command.
- Participate in the Winter Service rota.
- Stand in for the Depot Manager as required.
- Support various Asset Teams as required.
Safety & Compliance:
- Drive Zero Harm objectives by raising risk awareness, mitigating hazards, and fostering a proactive safety culture across the team.
- Ensure all activities meet safety standards and comply with systems, processes, and procedures.
- Raise awareness of issues that may affect the safe operation of the network, reporting these accordingly.
Continuous Improvement & Sustainability:
- Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
- Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Connect Plus Services' long-term goals.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to work effectively under pressure, particularly during incidents and emergencies.

🎓 Skills & Qualifications

Education: Relevant qualifications in highways maintenance, operations, or a related field.

Experience: Proven experience in highways maintenance operations, team leadership, and incident management.

Required Skills:

Appropriate Construction Skills Certification Scheme (CSCS) qualification.
Site Management Safety Training Scheme (SMSTS) or Site Supervisors Safety Training Scheme (SSSTS).
Strong leadership and team management skills.
Excellent communication skills, both written and verbal.
Strong customer-focused mindset.
UK Driver's License.

Preferred Skills:

Experience in incident management and emergency response.
Knowledge of the M25 network and its operations.
Familiarity with maintenance management systems and data devices.
Understanding of environmental best practices and sustainability objectives.

📝 Enhancement Note: Candidates with experience in highways maintenance, incident management, and team leadership will be particularly well-suited to this role. A strong commitment to safety and continuous improvement is essential.

📊 Portfolio & Project Requirements

As this role focuses on operational management and team leadership, a portfolio is not typically required. However, candidates may wish to demonstrate their leadership and management skills through examples of successful projects, team achievements, or incident management case studies.

💵 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (based on UK market rates for experienced highways maintenance supervisors).

Benefits:

Competitive pension scheme.
Private medical insurance.
Life assurance.
Employee assistance program.
25 days' annual leave, plus bank holidays.
Opportunities for professional development and training.

Working Hours: The role follows a 4-on, 4-off shift pattern, rotating equally between 4 day shifts and 4 night shifts.

📝 Enhancement Note: Salary range is based on UK market rates for experienced highways maintenance supervisors. Benefits are subject to change and may vary based on individual circumstances.

🎯 Team & Company Context

🏢 Company Culture

Industry: Egis Group operates in the infrastructure, transport, and energy sectors, with a strong focus on sustainability and innovation.

Company Size: Egis Group is a large, global organization with over 19,500 employees in over 120 countries. In the UK, the company delivers iconic projects that help connect people, protect the environment, and meet emission reduction targets.

Founded: 1957 (globally), with a significant presence in the UK since the 1960s.

Team Structure:

The network operations team consists of various roles, including Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives, Recovery Operatives, and Network Operations Supervisors.
The team works closely with other asset teams, such as maintenance, inspection, and asset management teams.
The role reports directly to the Depot Manager.

Development Methodology:

Egis Group follows a structured approach to project management and delivery, with a strong emphasis on safety, quality, and sustainability.
The company uses various tools and systems to support project delivery, including maintenance management systems and data devices.
Egis Group is committed to continuous improvement and encourages innovation and creativity in its approach to project delivery.

Company Website: Egis Group UK

📝 Enhancement Note: Egis Group's culture is focused on safety, sustainability, and innovation. The company values its employees and encourages professional development and growth.

📈 Career & Growth Analysis

Network Operations Supervisor Career Level: This role is typically at the senior level within the network operations team, with responsibility for managing teams and overseeing the delivery of network operations activities.

Reporting Structure: The Network Operations Supervisor reports directly to the Depot Manager and has line management responsibility for Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives, and Recovery Operatives.

Technical Impact: The Network Operations Supervisor has a significant impact on the safe and efficient delivery of network operations activities, ensuring the M25 network remains safe, resilient, and in top condition.

Growth Opportunities:

Team Management: Progress to a more senior role within the network operations team, such as Depot Manager or Area Manager.
Specialist Roles: Develop expertise in a specific area of network operations, such as incident management, emergency response, or maintenance.
Project Management: Transition into a project management role, overseeing the delivery of major infrastructure projects.
Technical Leadership: Develop technical leadership skills and progress into a more senior role within the organization, such as Technical Director or Head of Network Operations.

📝 Enhancement Note: Career progression within Egis Group is based on a combination of experience, performance, and potential. The company encourages employees to develop their skills and take on new challenges to support their career growth.

🌐 Work Environment

Office Type: Egis Group's UK offices are modern, professional environments that support collaboration and innovation.

Office Location(s): The role is based at the Egis Group office in Denham, Buckinghamshire, with regular travel to the M25 network as required.

Workspace Context:

The role involves a mix of office-based and site-based work, with regular travel to the M25 network.
The office provides a collaborative workspace with access to modern tools and technology to support project delivery.
The role requires a high level of mobility and flexibility, with the ability to work effectively in various environments, including offices, site compounds, and incident scenes.

Work Schedule: The role follows a 4-on, 4-off shift pattern, rotating equally between 4 day shifts and 4 night shifts. The work schedule may vary depending on operational requirements and incident response needs.

📝 Enhancement Note: The work environment for this role is dynamic and varied, with a strong emphasis on safety, teamwork, and adaptability.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through the Egis Group careers portal, including your CV and a cover letter outlining your relevant experience and skills.
Telephone Screening: A brief telephone conversation to discuss your application and assess your suitability for the role.
Face-to-Face Interview: A face-to-face interview with the Depot Manager and a member of the HR team to discuss your experience, skills, and cultural fit with Egis Group. This may include a practical or scenario-based exercise to assess your incident management and decision-making skills.
Final Interview: A final interview with the Area Manager or a more senior member of the Egis Group team to discuss your career aspirations and fit with the organization's long-term goals.

Portfolio Review Tips:

As this role focuses on operational management and team leadership, a portfolio is not typically required. However, candidates may wish to demonstrate their leadership and management skills through examples of successful projects, team achievements, or incident management case studies.

Technical Challenge Preparation:

Familiarize yourself with the M25 network and its operations, including key routes, junctions, and infrastructure.
Brush up on your incident management skills and refresh your knowledge of relevant health and safety regulations.
Prepare examples of your leadership and team management skills, demonstrating your ability to manage teams effectively under pressure.

ATS Keywords: [See the comprehensive list of relevant keywords at the end of this document]

📝 Enhancement Note: The interview process for this role is designed to assess candidates' operational management, incident management, and leadership skills, as well as their cultural fit with Egis Group.

🛠 Technology Stack & Network Infrastructure

As this role focuses on network operations and incident management, rather than specific technology stacks, the following tools and systems are relevant to the role:

Maintenance Management Systems: Used to capture relevant data of works activities and support project delivery.
Data Devices: Used to ensure accurate input for reporting and record-keeping, supporting operational efficiency and continuous improvement.
Incident Management Systems: Used to manage and respond to incidents and emergencies on the M25 network.
Communication Tools: Used to support effective communication and collaboration between teams, including radios, mobile phones, and email.

📝 Enhancement Note: The technology stack for this role is focused on supporting operational efficiency, incident management, and continuous improvement, rather than specific software development or IT infrastructure.

👥 Team Culture & Values

Network Operations Team Values:

Safety-First: Prioritize safety in all activities, ensuring the well-being of employees, contractors, and the public.
Teamwork: Collaborate effectively with colleagues, contractors, and stakeholders to deliver high-quality projects.
Continuous Improvement: Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
Customer Focus: Deliver high-quality projects that meet the needs of clients, communities, and the public.
Sustainability: Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Egis Group's long-term goals.

Collaboration Style:

The network operations team works closely with other asset teams, such as maintenance, inspection, and asset management teams.
The team follows a structured approach to project management and delivery, with a strong emphasis on safety, quality, and sustainability.
The team encourages open communication, active listening, and regular feedback to support continuous improvement and professional development.

📝 Enhancement Note: The network operations team at Egis Group values safety, teamwork, continuous improvement, customer focus, and sustainability. The team works collaboratively to deliver high-quality projects that meet the needs of clients, communities, and the public.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and maintain incident management plans and procedures to ensure effective response to incidents and emergencies on the M25 network.
Operational Efficiency: Identify and implement improvements to operational processes and procedures to enhance performance and reduce costs.
Continuous Improvement: Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
Sustainability: Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Egis Group's long-term goals.

Learning & Development Opportunities:

Incident Management Training: Develop your incident management skills through training courses and workshops.
Leadership & Management Training: Enhance your leadership and management skills through training courses, workshops, and mentoring opportunities.
Professional Qualifications: Pursue relevant professional qualifications, such as the Chartered Institution of Highways & Transportation (CIHT) or the Institution of Civil Engineers (ICE) to support your career development.
On-the-Job Training: Gain practical experience and develop your skills through on-the-job training and development opportunities.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are focused on incident management, operational efficiency, continuous improvement, and sustainability. Candidates with a strong commitment to safety, teamwork, and continuous improvement will be well-suited to this role.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your experience with incident management and emergency response. How have you handled challenging incidents in the past, and what lessons have you learned from these experiences?
Operational Efficiency: How have you identified and implemented improvements to operational processes and procedures in the past? What was the outcome of these improvements?
Continuous Improvement: How have you encouraged a culture of continuous improvement within your team? What specific examples can you provide of new ideas or solutions that have enhanced performance?
Sustainability: How have you supported the achievement of sustainability objectives within your team? What specific examples can you provide of activities that align with environmental best practices and Egis Group's long-term goals?

Company & Culture Questions:

Egis Group Culture: How do you align with Egis Group's values and culture? What specific examples can you provide of how you have demonstrated these values in your previous roles?
Teamwork: How have you worked effectively with colleagues, contractors, and stakeholders in the past? What specific examples can you provide of successful teamwork and collaboration?
Customer Focus: How have you delivered high-quality projects that meet the needs of clients, communities, and the public in your previous roles? What specific examples can you provide of your customer-focused mindset?

Portfolio Presentation Strategy:

As this role focuses on operational management and team leadership, a portfolio is not typically required. However, candidates may wish to demonstrate their leadership and management skills through examples of successful projects, team achievements, or incident management case studies.

📝 Enhancement Note: The interview process for this role is designed to assess candidates' operational management, incident management, and leadership skills, as well as their cultural fit with Egis Group. Candidates should be prepared to provide specific examples of their experience and achievements in these areas.

📌 Application Steps

To apply for this Network Operations Supervisor position:

Submit Your Application: Visit the Egis Group careers portal and submit your application, including your CV and a cover letter outlining your relevant experience and skills.
Prepare for the Telephone Screening: Review the job description and be ready to discuss your application and suitability for the role.
Research Egis Group: Familiarize yourself with Egis Group's culture, values, and recent projects to demonstrate your understanding of the organization and your fit with the role.
Prepare for the Face-to-Face Interview: Review the job description and prepare examples of your leadership and management skills, incident management experience, and cultural fit with Egis Group.
Finalize Your Application: Ensure your application is complete and tailored to the role, highlighting your relevant experience and skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Egis Group before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Highlight the role's focus on network operations, incident management, and team leadership.
Emphasize the role's importance in ensuring the safe, efficient, and resilient operation of the M25 network.
Address the role's unique challenges, such as incident management, operational efficiency, and continuous improvement.

Industry Expertise:

Include relevant keywords and phrases related to highways maintenance, incident management, and team leadership.
Address the role's unique requirements, such as experience in highways maintenance operations, incident management, and team leadership.
Provide specific, actionable insights into the role's technical challenges and learning opportunities.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use industry-specific terminology accurately and appropriately.
Provide comprehensive benefits and growth opportunities relevant to highways maintenance, incident management, and team leadership roles.
Offer actionable insights that give candidates a competitive advantage in the application and interview process.

Technical Focus & Portfolio Emphasis:

As this role focuses on operational management and team leadership, a portfolio is not typically required. However, candidates may wish to demonstrate their leadership and management skills through examples of successful projects, team achievements, or incident management case studies.
Address the role's unique challenges and learning opportunities, providing specific, actionable insights into the technical skills required for success in the role.

Avoid:

Generic business jargon not relevant to highways maintenance, incident management, or team leadership roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific role and industry.

ATS Keywords:

[See the comprehensive list of relevant keywords at the end of this document]

Comprehensive List of Relevant Keywords

Programming Languages: Not applicable to this role.

Web Frameworks: Not applicable to this role.

Server Technologies: Not applicable to this role.

Databases: Not applicable to this role.

Tools:

Maintenance Management Systems
Data Devices
Incident Management Systems
Communication Tools

Methodologies:

Incident Management Methodologies
Operational Efficiency Methodologies
Continuous Improvement Methodologies
Project Management Methodologies

Soft Skills:

Leadership
Team Management
Communication Skills
Customer Focus
Problem-Solving
Adaptability
Flexibility
Safety Awareness
Incident Management Skills

Industry Terms:

Network Operations
Incident Management
Emergency Response
Recovery Operations
Maintenance Management
Health and Safety
Zero Harm
Sustainability
Continuous Improvement
Operational Efficiency
Teamwork
Collaboration
Customer Focus
Portfolio Requirements: Not applicable to this role.

Regional Salary Research: Based on UK market rates for experienced highways maintenance supervisors.